We performed a comparison between BMC Remedyforce [EOL] and SolarWinds Web Help Desk based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."Offers good reporting capabilities. Getting the right information is the key to understanding and improvements."
"If a company needs to expand the solution, they are able to do so. It is quite scalable."
"The interface and customization are the solution's most valuable features."
"Remedyforce has greatly improved our company's ability to accurately track and create new records."
"The reporting is very good and you can do incident matching."
"The stability is good. There are no bugs."
"The feature that we like best is the stability of the product."
"Remedyforce replaced all our legacy applications globally. This enabled us to move tickets and requests to other regions easily."
"SolarWinds is scalable as far as adding devices and servers."
"It has a pretty good search function. If you do the advanced search, you can basically search for anything in any field. If I do a search on the request field and just put in some terms I'm searching for, I can usually find the ticket that I'm looking for."
"Once installed, it runs like a charm and doesn't ever crash."
"The most valuable feature of this solution is the assets management module."
"It is easy to use."
"The customer service management (CSM) features are in need of improvement."
"The solution's business workforce should be much more capable of drag and drop functionality. The solution could be kind-of UI based rather than still being coding based. You still need an administrator profile, and you'll have to code things if you want to use the solution."
"As we added more custom configuration, we started running into SOQL errors, which could not be resolved yet."
"The ease of customization needs improvement."
"They need to include more high-end technology, different languages, the kinds of things not yet included in the product."
"It's not user-friendly. Everything is overly complicated. Even for the simplest of tasks, a user will waste time. It requires a lot of clicks and a lot of steps. Often we will have to do the same thing two or three times. It's really bad."
"My team finds the search options and the user interface to be really cumbersome."
"It's hard to find information about the solution online. We'll sometimes use the internet to look for technical answers, and we won't be able to find it."
"This solution needs to have mobile application support added."
"It would be good if there were training and tutorial videos on the Web Help Desk."
"The interface feels clunky to me compared to some other systems that I've used. I used ManageEngine Service Desk prior to this at my previous job and that had stuff like categories that we use that I don't see in SolarWinds."
"A little outdated compared to newer products that include protection and detection."
"We would like to see automation included in the next release. We would like to eliminate the L1, and L2 support, by at least 80%. To do this, we need automation with AI (Artificial Intelligence) in combination with ML (Machine Learning)."
Earn 20 points
BMC Remedyforce [EOL] doesn't meet the minimum requirements to be ranked in Help Desk Software with 15 reviews while SolarWinds Web Help Desk is ranked 18th in Help Desk Software with 6 reviews. BMC Remedyforce [EOL] is rated 7.8, while SolarWinds Web Help Desk is rated 7.6. The top reviewer of BMC Remedyforce [EOL] writes "A solid, reasonably-priced service management solution for small to mid-sized businesses". On the other hand, the top reviewer of SolarWinds Web Help Desk writes "Has good search functionalities but the interface feels clunky". BMC Remedyforce [EOL] is most compared with , whereas SolarWinds Web Help Desk is most compared with ServiceNow and ManageEngine ServiceDesk Plus.
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