BMC Remedyforce [EOL] vs Samanage comparison

BMC and SolarWinds are both solutions in the Help Desk Software category. Additionally, 88% of BMC users are willing to recommend the solution, compared to 100% of SolarWinds users who would recommend it.

BMC Remedyforce [EOL]

Read 15 BMC Remedyforce [EOL] reviews

88% willing to recommend

Samanage

Read 3 Samanage reviews

1,314 Views
828 Comparison Views

100% willing to recommend

BMC Remedyforce [EOL]

Samanage

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between BMC Remedyforce [EOL] and Samanage based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software.

To learn more, read our detailed Help Desk Software Report (Updated: January 2026).

Buyer's Guide

Help Desk Software

January 2026

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Helped 881,757 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC Remedyforce [EOL]

Average Rating

7.8

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Samanage

Average Rating

7.6

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Help Desk Software (16th), IT Asset Management (12th), IT Service Management (ITSM) (16th), License Management (8th)

Featured Reviews

Syed Abu Owais Bin Nasar

Software Consultant at ibl-unisys

Good reporting and easy to use but needs to offer better integration capabilities

The product offers quite limited memory. That needs to be expanded. They need to make it possible to more easily customize the user interface. The product could offer better integration capabilities. Right now, we are trying to integrate some on-prem solutions to Remedyforce. We're having some problems doing that right now. Due to the fact that the solution must be accessed through the internet, if your internet is not good, you'll have trouble accessing the product. It would be ideal if there was an on-premises option. Technical support can only be reached via email. It would be nice if we could speak with them directly.

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Meechai C.

Consult at a manufacturing company with 10,001+ employees

Detects incidents quickly, improves our SLA performance and solves issues faster

We mainly use it for incident logging. We'd like to add service request functionality, but we don't have the knowledge to configure the requests and the workflows properly. We'd like to integrate our workflows with the incident management, so we use it to manage our work better. We'd like to implement the service request feature. Right now, we just record everything as incidents. Some activities can take a long time, maybe one or two weeks. This makes it hard to maintain a good SLA, even if we work hard. So, response speed and workflow improvements.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Our staff is able to quickly jump into Remedyforce and understand the tool with minimal training."

"The record linking shows us all of the changes that were implemented during that release, what clients were affected, related incidents and problem records, and important documentation that occurred along the way."

"The knowledge base is the solution's most valuable aspect. All of the knowledge we need is right at our fingertips."

"It's a stable solution."

"The feature that we like best is the stability of the product."

"BMC Remedyforce is a good tracking service in general."

"Remedyforce replaced all our legacy applications globally. This enabled us to move tickets and requests to other regions easily."

"Remedyforce has greatly improved our company's ability to accurately track and create new records."

More BMC Remedyforce [EOL] pros

"The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it."

"The solution has a great filtering feature."

Cons

"The setup was somewhat complex as it seemed there were three ways to do the same thing."

"My team finds the search options and the user interface to be really cumbersome."

"As we added more custom configuration, we started running into SOQL errors, which could not be resolved yet."

"More flexible ways to change the existing configuration would benefit existing customers."

"The solution's business workforce should be much more capable of drag and drop functionality. The solution could be kind-of UI based rather than still being coding based. You still need an administrator profile, and you'll have to code things if you want to use the solution."

"The solution's technical support is in need of a lot of improvement."

"Improve the out-of-the-box ITIL compliance, which would be great for new customers."

"It's not user-friendly. Everything is overly complicated. Even for the simplest of tasks, a user will waste time. It requires a lot of clicks and a lot of steps. Often we will have to do the same thing two or three times. It's really bad."

More BMC Remedyforce [EOL] cons

"The system shuts down about once a month which is frustrating."

"The setting up process is not quite easy. It's quite difficult."

Pricing and Cost Advice

"BMC Remedyforce is extremely reasonable when talking about licensing costs."

"Licensing should be reviewed and understood before making the purchase."

"The cost may be higher, but it is backed up by the great product and superb customer service."

"My current company has a deal. I think the subscription per year is 20K dollars. Per year for the client is really nothing compared to other products and solutions."

"It is expensive."

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Top Industries

By visitors reading reviews

No data available

Manufacturing Company

13%

Comms Service Provider

10%

Construction Company

Performing Arts

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	5
Large Enterprise	6

No data available

Questions from the Community

Ask a question

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What do you like most about Samanage?

The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it.

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What needs improvement with Samanage?

See all answers

What is your primary use case for Samanage?

I use it for incident recording based on your inventory.

See all answers

Comparisons

No data available

ServiceNow vs Samanage

Compared 22% of the time

Freshservice vs Samanage

Compared 22% of the time

Provance IT Asset Management Pack vs Samanage

Compared 6% of the time

LiveAgent vs Samanage

Compared 6% of the time

Ameyo Fusion CX vs Samanage

Compared 6% of the time

More Samanage Competitors

Product Reports

Buyer's Guide

BMC Remedyforce [EOL]

February 2026

Download BMC Remedyforce [EOL] product report

Buyer's Guide

Help Desk Software

January 2026

Download Samanage product report

Also Known As

Remedyforce

No data available

Overview

BMC Remedyforce, built on Salesforce App Cloud, enables you to deliver high-speed service management that empowers users and accelerates the business, with minimal capital investment.

Built with speed and flexibility in mind

Comprehensive functionality:Incident, problem, change, service level management, self-service, discovery and asset management
Social, mobile, modern access: With the Salesforce 1 platform, solve incidents, submit approvals, and crowdsource information via Chatter or chat
Intuitive dashboards and reporting: Resolve 90% of IT issues on the first call; show key business metrics in real time
Configuration not customization: Deploy new technologies and services without coding or scripting, using existing Salesforce staff
No software or hardware to install or manage: Seamless upgrades twice a year with simple, value-based pricing

BMC

"Samanage enables organizations worldwide to deliver a superior service experience. Samanage’s IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. The fully integrated service desk and asset management solution utilizes a SaaS/multi-tenant platform, allowing IT and other service providers to effectively manage and connect service requests to IT assets. The revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust ITSM solution in days not months or years. "

SolarWinds

Sample Customers

Design Within Reach, Dex Media, DHHS, News UK, Pervasive Software, Mitchell International, Sysmex Corporation, Ameritas, Lumen 21

SXSW, PRA Group, Fandango, Inteva Products, Amherst College, Tensator

Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: January 2026.

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