We performed a comparison between BMC Remedyforce [EOL] and Samanage based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."The knowledge base is the solution's most valuable aspect. All of the knowledge we need is right at our fingertips."
"BMC Remedyforce is a good tracking service in general."
"The record linking shows us all of the changes that were implemented during that release, what clients were affected, related incidents and problem records, and important documentation that occurred along the way."
"If a company needs to expand the solution, they are able to do so. It is quite scalable."
"ITIL best practices and smart practices are efficient in calculating the performance of services provided."
"It's a stable solution."
"Remedyforce has greatly improved our company's ability to accurately track and create new records."
"The feature that we like best is the stability of the product."
"The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it."
"The solution has a great filtering feature."
"The ease of customization needs improvement."
"They need to include more high-end technology, different languages, the kinds of things not yet included in the product."
"As we added more custom configuration, we started running into SOQL errors, which could not be resolved yet."
"The look and feel is very dated."
"There should be some tool to move SRD and SLA from the sandbox to production."
"The solution's business workforce should be much more capable of drag and drop functionality. The solution could be kind-of UI based rather than still being coding based. You still need an administrator profile, and you'll have to code things if you want to use the solution."
"More flexible ways to change the existing configuration would benefit existing customers."
"It's hard to find information about the solution online. We'll sometimes use the internet to look for technical answers, and we won't be able to find it."
"The setting up process is not quite easy. It's quite difficult."
"The system shuts down about once a month which is frustrating."
Earn 20 points
BMC Remedyforce [EOL] doesn't meet the minimum requirements to be ranked in Help Desk Software with 15 reviews while Samanage is ranked 25th in Help Desk Software with 3 reviews. BMC Remedyforce [EOL] is rated 7.8, while Samanage is rated 7.6. The top reviewer of BMC Remedyforce [EOL] writes "A solid, reasonably-priced service management solution for small to mid-sized businesses". On the other hand, the top reviewer of Samanage writes "Detects incidents quickly, improves our SLA performance and solves issues faster". BMC Remedyforce [EOL] is most compared with , whereas Samanage is most compared with ServiceNow, SolarWinds Service Desk and Freshservice.
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