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Blackbaud CRM vs SugarCRM Platform comparison

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Blackbaud Logo
Blackbaud CRM
203 views|166 comparisons
SugarCRM Logo
SugarCRM Platform
Read 11 SugarCRM Platform reviews
438 views|240 comparisons
46% willing to recommend
Comparison Buyer's Guide
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Buyer's Guide
CRM
April 2024
Executive Summary

We performed a comparison between Blackbaud CRM and SugarCRM Platform based on real PeerSpot user reviews.

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To learn more, read our detailed CRM Report (Updated: April 2024).
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Featured Review
Use Blackbaud CRM?
BhupeshNehete
User-friendly and allows for creating your own modules
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "Licensing fees are paid on a yearly basis."

    • More SugarCRM Platform Pricing and Cost Advice →

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    Questions from the Community
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    What do you like most about Sugar Enterprise?
    Top Answer:The most valuable features of the SugarCRM platform include its flexibility in customizing fields, layouts, and dashboards.
    Read all 5 answers   →
    What is your experience regarding pricing and costs for Sugar Enterprise?
    Top Answer:I would rate the costliness of SugarCRM a two out of ten. It is very affordable. When compared to competitors like Zoho and Salesforce, it is considered quite budget-friendly. The additional costs for… more »
    Read all 4 answers   →
    What needs improvement with Sugar Enterprise?
    Top Answer:One area where SugarCRM could improve is its UI. While it is already user-friendly, a slight enhancement in UI design, especially in terms of color combinations, could make the platform more visually… more »
    Read all 6 answers   →
    Ranking
    45th
    out of 169 in CRM
    Views
    203
    Comparisons
    166
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    24th
    out of 169 in CRM
    Views
    438
    Comparisons
    240
    Reviews
    2
    Average Words per Review
    567
    Rating
    9.0
    Comparisons
    Learn More
    Blackbaud
    SugarCRM
    Overview
    Blackbaud CRM helps organizations by providing a complete supporter view and an organization-wide toolset for managing your constituent base. Blackbaud CRM brings industry-leading fundraising, online applications, actionable prospect research and analytics, and multichannel direct marketing together in one platform to enable an integrated view of the constituent experience across your organization. Blackbaud CRM features prospect research tools that enable your organization to build in-depth prospect profiles, including analytics offerings that provide guidance around a prospect's propensity to give. These tools allow you to prioritize donors and successfully move them through their donor lifecycle to a major gift.

    SugarCRM is a versatile CRM solution that facilitates communication and organization within a company. Its primary use case includes call and comment logging, account relation, customer detail storage, verification handling, transaction tracking, marketing material management, and payment transaction handling. The most valuable functionalities include customizable exports of graphics, statuses, complaints, and tasks, as well as its scalability, stability, and low cost. It integrates well with Jira and can be easily configured. The platform improves efficiency, productivity, collaboration, communication, and coordination within organizations, while also providing valuable insights and data analytics for informed decision-making.

    Sample Customers
    Charleston Battery, Virgin London Marathon, EdVenture Children's Museum
    Redglaze Group, TengoInternet, Hilco, Bancvue, Vet Adivsor
    Top Industries
    No Data Available
    VISITORS READING REVIEWS
    Educational Organization40%
    Computer Software Company17%
    Financial Services Firm7%
    Real Estate/Law Firm7%
    Company Size
    No Data Available
    REVIEWERS
    Small Business69%
    Midsize Enterprise15%
    Large Enterprise15%
    VISITORS READING REVIEWS
    Small Business20%
    Midsize Enterprise49%
    Large Enterprise31%
    Buyer's Guide
    CRM
    April 2024
    Download Free Report
    Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM. Updated: April 2024.
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    769,599 professionals have used our research since 2012.

    Blackbaud CRM is ranked 45th in CRM while SugarCRM Platform is ranked 24th in CRM with 11 reviews. Blackbaud CRM is rated 0.0, while SugarCRM Platform is rated 7.0. On the other hand, the top reviewer of SugarCRM Platform writes "User-friendly and allows for creating your own modules". Blackbaud CRM is most compared with Microsoft Dynamics CRM and Freshsales, whereas SugarCRM Platform is most compared with Salesforce Sales Cloud.

    See our list of best CRM vendors.

    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.