Presales Consultant at a non-profit with 11-50 employees
Real User
Along with the tool's simplicity and great security features, it also offers good support to users
Pros and Cons
  • "The product's initial setup phase is very simple and very easy to use."
  • "In Aruba Access Points, the security part is an area of concern where improvements are required."

What is our primary use case?

In the beginning, my company was involved with a small amount of the solution, but for now, we have a lot of customers who use Aruba Access Points.

My company's customers use Aruba Access Points to access the internet and manage their VPN connections. I have experience with a lot of installations of the product in our company's customers' branch offices to help establish VPN connections since there is a need for secure connections in branch offices.

What is most valuable?

The most valuable features of the solution are that it has a lot of features that other vendors don't have and offers users simplicity of use. Only Aruba Access Points have a lot of features. There has been a lot of growth in everything with the usage of Aruba Central and Aruba Mobility Controller Virtual Appliance.

In our country, security is an issue for my company's customers that prompts them to choose Aruba because the simplicity of use allows them to ensure some security in their environment.

What needs improvement?

In Aruba Access Points, the security part is an area of concern where improvements are required.

For how long have I used the solution?

I have been using Aruba Access Points for four years. My company has a partnership with Aruba.

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What do I think about the stability of the solution?

Stability-wise, I rate the solution a nine out of ten.

What do I think about the scalability of the solution?

Considering the scalability option provided by the product in a unified Infrastructure, I rate the product's scalability a ten out of ten, especially in an environment where pieces of equipment from Aruba are used.

As I am a pre-sales consultant of Aruba, I can recommend it to all industry sizes, but in Croatia, my company deals with small and medium-sized businesses.

How are customer service and support?

I work with the solution's technical support on a daily basis, and I feel they provide a speedy response in a professional manner, which is much better than my previous experience with HPE's delivery engineers. I rate the technical support a ten out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

The product's initial setup phase is very simple and very easy to use.

The solution is deployed on an on-premises model, and a few are deployed on the cloud.

What about the implementation team?

The company's customers themselves usually carry out the product's installation phase. With some experience in the area of Wi-Fi, you can easily set up the product by yourself.

What's my experience with pricing, setup cost, and licensing?

I rate the product's price a seven on a scale of one to ten, where one is a high price, and ten is a low price. I am familiar with the price perspective of the product in my country, and I can say that we are not that much of a rich country.

Which other solutions did I evaluate?

Though Cisco is significantly better than other products in the market, I believe that my company is better off with Aruba. Cisco is costlier than Aruba.

What other advice do I have?

I rate the overall tool a ten out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Specialist, ITSM | ITAM | ITOM at a logistics company with 1,001-5,000 employees
Real User
An economical and easy-to-deploy solution that can be used for wireless connection
Pros and Cons
  • "Aruba Access Points is an economical solution."
  • "The solution's technical support and the quality of the new releases need to be improved because we have seen a lot of bugs in the solution's new releases."

What is our primary use case?

We use Aruba Access Points mainly for wireless connection.

What is most valuable?

Aruba Access Points is an economical solution.

What needs improvement?

The solution's technical support and the quality of the new releases need to be improved because we have seen a lot of bugs in the solution's new releases.

For how long have I used the solution?

I have been working with Aruba Access Points for more than five years.

What do I think about the stability of the solution?

Aruba Access Points is a stable solution for the short term. However, it is not stable in the long term. For example, it won't be stable in an environment where the Wi-Fi needs to be up 24/7 and 365 days.

If I turn on my access points today, I will not face any issues for the next six or seven months. However, after eight to nine months, or after one year, I'll start facing a lot of issues directly connected to what we call maximum tolerable uptime.

What do I think about the scalability of the solution?

The solution's scalability is good. We have one of the largest Wi-Fi infrastructures in terms of the number of access points, and we have never faced any limitations or issues related to capacity or scalability.

I rate Aruba Access Points an eight or nine out of ten for scalability.

How are customer service and support?

The solution's technical support team can fix minor issues. However, when it comes to resolving complicated or complex issues, they either lack expertise, are not routing it through the proper channel, or are not engaging the right people. We are yet to receive solutions for the complex and unique problems we highlighted to them around two years ago.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

Cisco has an edge over Aruba in terms of stability and support.

What was our ROI?

We are getting the expected return on investment with Aruba Access Points.

What's my experience with pricing, setup cost, and licensing?

Although not cheap, Aruba Access Points is a reasonably priced solution.

What other advice do I have?

Users should insist on checking the SLAs in an environment where they need to run the solution 24/7 and 365 days without any break, planned maintenance window, or outage window. They should insist on defining strict SLAs right at the beginning of the project for support and resolution. We call it response time and resolution in terms of SLA.

The solution is scalable, easy to deploy, and easy to maintain.

Overall, I rate Aruba Access Points an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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May 2024
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Danny Vincken - PeerSpot reviewer
Senior System Engineer at a tech services company with 201-500 employees
Reseller
Top 20
It is a secure and flexible tool that is easy to set up
Pros and Cons
  • "We like the flexibility and the security, and the product is very easy to use."
  • "Aruba sometimes redesigns Aruba Central and the web interface, which is sometimes an annoyance."

What is our primary use case?

We use Aruba access points for enterprise and guest wireless.

What is most valuable?

We like the flexibility and the security, and the product is very easy to use.

What needs improvement?

I am not sure if it is a weakness, but Aruba sometimes redesigns Aruba Central and the web interface, which is sometimes an annoyance because you have to check everything all over again because the settings would have been placed somewhere else in the graphical interface, for example.

For how long have I used the solution?

I have been using Aruba access points for eight years now.

What do I think about the scalability of the solution?

The product is stable because sometimes security fixes are sent over email.

Everyone at our company uses Aruba access points. The product works for small, medium, and enterprise companies.

Which solution did I use previously and why did I switch?

I have worked with Cisco, though not Cisco Meraki. I had no problems with that solution. My current company uses Aruba access points. Aruba access points are easier to deploy, and their pricing is on par with competing solutions. Moreover, you have more choices in the "flavors" of access points with Aruba, which is a plus point.

How was the initial setup?

The solution is easy to deploy, and it normally takes three to five days. Of course, it depends on the customer's setup. Some customers need just five access points, while others require 14 switches and 50 access points.

What was our ROI?

It takes about a year before I get a return on investment because you need to place them. You get a return on investment when it comes to troubleshooting because you don't need to do as much troubleshooting on Aruba Central. If there are 50 sites, you do not need to check all of them. You have a larger return on investment over a longer period because it is easier to manage everything.

What's my experience with pricing, setup cost, and licensing?

Aruba Central is a bit overpriced for some customers. It is expensive because you need to buy the hardware as well as the license. The license includes maintenance and support.

What other advice do I have?

Before choosing Aruba access points, you should seek someone who is qualified or has done an introductory course to be able to use it. You will need to have some idea of how you want to arrange everything. Cisco Meraki has an introductory course, though I don't know if Aruba Central has one.

Though Aruba access points are priced the same as competitors, they should have discounts for more devices. If you have five devices, you pay the amount for five devices, but if you have 100 devices, it starts to get expensive.

I rate the solution a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Managing Partner at Maxtech Infosolution
Real User
Top 5
A scalable and stable solution that provides good coverage and technical support
Pros and Cons
  • "The product has good coverage."
  • "The tool could be cheaper."

What is our primary use case?

We have deployed the solution for our customers in multiple distribution centers and warehouses.

What is most valuable?

The product has good coverage. MAC address control and AD integration are valuable features.

What needs improvement?

The high-end series gives better coverage, but we have to spend more on it. The tool could be cheaper.

For how long have I used the solution?

I have been using the solution for ten years.

What do I think about the stability of the solution?

I rate the tool’s stability a nine out of ten.

What do I think about the scalability of the solution?

I rate the tool’s scalability an eight or nine out of ten. Our customers are small, medium, and large enterprises.

How was the initial setup?

The initial setup is not easy, but it is not difficult. Since we’ve been doing it for a long time, we know how to do the deployment. I rate the ease of setup a seven or eight out of ten. We can connect the access ID and access points and get it done. Most of the time, the deployment is done on-premise. It is controller-based. The deployment could be done in hours, depending on the quantity. We take a day to deploy ten access points.

What was our ROI?

My clients see an ROI on the solution. Most of our Aruba customers do not switch to other vendors. They prefer Aruba.

What's my experience with pricing, setup cost, and licensing?

I rate the pricing a seven out of ten. If I get a good discount, I can make a good margin.

What other advice do I have?

Overall, I rate the product a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
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Swarup Dey - PeerSpot reviewer
Strategic growth consultant at Airowire Networks
Real User
Top 10
Resolves roaming issues and has low latency
Pros and Cons
  • "I like the solution because of its throughput and low latency. It has resolved roaming issues for my customers."
  • "The delivery timeline is a major problem. There are also configuration and integration issues since not many engineers are available in the market who has expertise with the product. Some of our customers also experience network slowness."

What is most valuable?

I like the solution because of its throughput and low latency. It has resolved roaming issues for my customers. 

What needs improvement?

The delivery timeline is a major problem. There are also configuration and integration issues since not many engineers are available in the market who has expertise with the product. Some of our customers also experience network slowness. 

For how long have I used the solution?

I have been working with the product for nine years. 

What do I think about the stability of the solution?

Aruba Access Points is stable but has some minor issues. 

What do I think about the scalability of the solution?

The solution is easy to scale. If customers roll out a project then they can add it immediately in a fraction of a second. 

Which solution did I use previously and why did I switch?

I also work with Dell but find Aruba Access Points to be better. Aruba is better in terms of technology and performance. 

How was the initial setup?

The product's setup is not so easy since you cannot get many engineers in the market who can do the tool's installation. Developing an engineer is a costly affair for us. The time taken to complete the installation depends on the infrastructure. If the infrastructure is moderate then installation takes a week's time to complete. If it's a big campus, then installation can take one month. 

We require only four engineers if the area to deploy is 20,000 square feet. However, if the campus is big then we would need eight to ten engineers. Mounting the solution will take time but the rest of the things can be handled remotely. 

We would require one to two engineers to maintain the solution if the deployed area is 20,000 square feet. 

What's my experience with pricing, setup cost, and licensing?

The solution is expensive and licensing costs are yearly. Customers have to pay extra costs for service and subscription apart from the hardware cost. 

What other advice do I have?

I would rate Aruba Access Points a nine out of ten. We work mostly with enterprise customers but we also have medium and small customers as well. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
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Chief Technology Officer (Diretor DE Tecnologia) at a tech services company with 11-50 employees
Real User
Top 5
Integrates well with existing infrastructure and provides an easy-to-use interface for management purposes
Pros and Cons
  • "After we installed the Aruba switches, the work became faster because the network speed improved."
  • "The product is highly priced. They could improve pricing."

What is most valuable?

The most valuable features of Aruba Access Points are the proportionate workload distribution and the easy-to-use interface for management.

What needs improvement?

The product is highly priced. They could improve pricing. 

Which solution did I use previously and why did I switch?

We previously used TP-Link and UniFi, and now we use Aruba.

How was the initial setup?

The initial setup is easy. Ten experts in our organization maintain the product on the maintenance side, including servers, infrastructure, network, switches, wireless servers, virtual servers, Linux, Windows servers, and databases.

I rate the process a nine out of ten.

What's my experience with pricing, setup cost, and licensing?

The product is more expensive than TP-Link and UniFi. I rate the pricing as seven out of ten.

What other advice do I have?

In the engineering company, they had a huge file, around two terabytes. After we installed the Aruba switches, the work became faster because the network speed improved. It has impacted the overall productivity by about 40%.

The web interface configuration, whether VLANs or SSIDs, is simple to manage. It integrates well with the existing network infrastructure.

I rate Aruba Access Points an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Software Developer at ITCheers
Real User
Top 5
An easy-to-use solution that can be used to implement Wi-Fi solution for manufacturing
Pros and Cons
  • "Aruba Access Points is an easy-to-use solution."
  • "The solution's lead time is very slow and should be improved."

What is most valuable?

Aruba Access Points is an easy-to-use solution. We use Aruba Access Points to implement the Aruba Wi-Fi solution for manufacturing.

What needs improvement?

The solution's lead time is very slow and should be improved.

For how long have I used the solution?

I have been using Aruba Access Points for two years.

What do I think about the stability of the solution?

I rate Aruba Access Points an eight out of ten for stability.

What do I think about the scalability of the solution?

Aruba Access Points is a scalable solution. Two clients are using Aruba Access Points.

How are customer service and support?

The solution’s technical support is good.

What was our ROI?

We have seen a return on investment with Aruba Access Points.

What's my experience with pricing, setup cost, and licensing?

Users have to pay a licensing fee for Aruba Access Points, which could be cheaper.

What other advice do I have?

We raised a PO to the Aruba agent and installed the device for our customer. Two technical staff and one manager are needed to deploy and maintain the solution.

I would recommend Aruba Access Points to other users.

Overall, I rate Aruba Access Points ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Network Engineer at Cosmogenic IT Solutions Private Limited
Real User
Scalable product with an easy installation process
Pros and Cons
  • "Aruba Access Points’ most valuable features are network mobility and reliability for network access."
  • "The platform’s speed for data flow could be better."

What is our primary use case?

We use the product for user access, guest access, equipment maintenance, and supporting IoT devices.

What is most valuable?

Aruba Access Points’ most valuable features are network mobility and reliability for network access.

What needs improvement?

The platform’s speed for data flow could be better. There needs to be flexibility for installation and mounting access points. Additionally, the controller tool should work efficiently for troubleshooting purposes during maintenance.

For how long have I used the solution?

We have been using Aruba Access Points for two years.

What do I think about the stability of the solution?

Sometimes, the power stability of PoE switches keeps rebooting continuously. It could be improved.

What do I think about the scalability of the solution?

We have more than 1000 Aruba Access Points users in our organization. It is a scalable product.

How was the initial setup?

The product’s installation process is easy. We use heat maps to find stability to access the network for high-flexibility areas. It takes an hour to complete the process.

What about the implementation team?

Sometimes, I take help from a third-party vendor for the implementation.

What's my experience with pricing, setup cost, and licensing?

The product's pricing could be better than Cisco.

What other advice do I have?

I recommend Aruba Access Points to others and rate it a five out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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