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Extensive use cases, dozens of primary and secondary use cases ranging from core application monitoring at the global level to micro level performance analysis at the transaction level. AppD provides the ability to also manage total interactions at the web/mobile browser level, the database and core infrastructure including server level and L4 network.

We are a services organization, so we use AppDynamics with our customers. It has allowed us to expand our footprint in the application management business with virtually all of our major accounts. We were able to expand and go into other applications that we weren't in or offering previously. We have a new value proposition for our customers- enhanced visibility, enhanced stability, and we can reduce our costs to them because our cost structure is reduced by using AppDynamics. We have other examples like this as well where AppDynamics has improved the way we function and operate. As of date of this article, our company has in excess of 30,000 AppDynamics agents deployed globally and we are monitoring billions of annual page views for major customers.

Furthermore, AppDynamics is a key toolset and drives tremendous value and efficiency in our remote performance management center which supports over 10,000 retail locations on behalf of our retail customers.

I have been using this solution for more than five years.

We didn't have any issues with stability. Highly stable with extremely light impact- negligible.

We didn't have any issues with scalability. Unbelievably scalable - we selected this solution for its ability to aggregate thousands and thousand of end point monitoring.

Customer Service:

AppDynamics redefines customer services, especially in post sales support- maybe one of the most responsive service desk teams in the industry.

Technical Support:

They have done a superb job of getting some obscenely bright software people with a passion for customer services and unleashed them in the market. Some of the finest technical support in the industry.

The initial setup was extremely straightforward- we can have an enterprise deployment with several dozen end points being monitored in less than 3 hours.

Our first few implementations we did ourselves and then for our first major customer implementation we got AppDynamics to assist. We currently support all of our internal and external deployments.

We're regularly looking at various options. Even before we made the decision to standardize on AppDynamics, we already had experience with BMC Appsight. We also had experience using Dynatrace, CA and Gomez at some of our customer's environments. We also heard our customers talking about their experiences with these other products.

You can't over-speak importance of deployment, configuration and infrastructure footprint because what happens is that people get excited when they see the output of various products (such as Dynatrace or CA Wiley). They say, "wow, it's very powerful, we've never had visibility, we're going to implement at all costs." Then they buy the solution and they realize they need 5X the amount of servers, a lot of storage, experts to manage it, etc.

I use the solution in my company for our network and network monitoring purposes.

The most valuable features of the solution revolve around areas like SNMP polling and availability. My company doesn't use APM-related features of the product. I have an understanding related to network monitoring, but I want to understand what other features SolarWinds provides and to figure out what benefits customers will get from using it. I wanted to know if SolarWinds Server and Application Monitor are cheaper or costlier than Riverbed.

The major concern in the product revolves around application performance monitoring since end-to-end application monitoring is not possible with the tool. For APM, there are products like ThousandEyes or Dynatrace that help with end-to-end app monitoring. The aforementioned area can be considered for improvement in the tool. My company uses Riverbed for application performance monitoring, but I want to leverage the functionalities of SolarWinds Server and Application Monitor to take care of such areas. If possible, we can do packet capturing via SolarWinds and application performance monitoring via the tool.

I have been using SolarWinds Server and Application Monitor for five years. The product is internally used in our company.

Stability-wise, I rate the solution a seven out of ten.

The solution's technical support is okay. I rate the technical support a seven out of ten.

Neutral

My company uses Riverbed for application performance monitoring.

I was doing research so that I could understand if SolarWinds Server and Application Monitor provide APM capabilities similar to Riverbed, which allows our company to get a packet capture of an entire session, and on the basis of it, we look at the application performance monitoring part. With SolarWinds Server and Application Monitor, my company does SNMP polling, so it can drag an entire session, but it focuses more on availability, CPU memory, and server connection status. In Riverbed, my company catches an entire system, so when we deal with two applications, we have end-to-end app visibility. All the application monitoring happens through Riverbed. Our company's main problem is that, as of now, we have two different products in our organization, and we don't want to continue with the multiple products currently. I wanted to understand if SolarWinds Server and Application Monitor already have capabilities like Riverbed, and if they do, then I wanted to figure out why our company should not go with SolarWinds and why we are using products from multiple vendors. My company needs to continue with either Riverbed or SolarWinds. I wanted to see which products are good for the organization and how much I want to continue with Riverbed.

The product's deployment phase is okay.

The solution can be deployed quickly.

The tool is available for my company at a good price point.

I can say that my company has integrated SolarWinds Server and Application Monitor into ServiceNow, and because of this, we are getting proper alerts. My company also gets alerts via Telegram and other sources. I have not seen any major issues in the product related to the alerting feature.

There are no issues with the integration capabilities of the product, and it provides value.

I need SolarWinds Server and Application Monitor to explain to our company the benefits of the product.

The dashboard part of the product is okay.

I rate the overall tool a seven out of ten.