What is our primary use case?
I recommend
Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) for companies distributed across the world because it facilitates easy configuration and deployment without extensive infrastructure.
What is most valuable?
The most beneficial feature of Citrix
DaaS is the gateways, which enable people from several countries to connect easily. Citrix is device agnostic, making it easier for companies to adopt. With Citrix, all connections are outgoing, minimizing firewall vulnerability. Citrix has various methods to deploy applications, such as layering and profile managers. It is highly adaptable, which is crucial for addressing multiple needs.
What needs improvement?
The price is currently high, and having tiered pricing would benefit companies. In Spain, many companies find Citrix
DaaS expensive. Citrix should have different pricing based on company size. Technical support could improve, as the first level of support often wastes time. More direct access to engineers would speed up resolution.
What do I think about the stability of the solution?
Citrix DaaS allows for satisfactory stability by facilitating workload deployment in various data centers including
Azure, Google, or
AWS, enabling high availability and scalability.
What do I think about the scalability of the solution?
Citrix DaaS offers vast scalability options as workloads can be deployed across multiple data centers like
Azure, Google, or
AWS. This ensures high availability and workload distribution to meet demands.
How are customer service and support?
The technical support could be improved. The first level often wastes time because I usually have to escalate to an engineer for proper support.
How would you rate customer service and support?
What's my experience with pricing, setup cost, and licensing?
Citrix DaaS is considered expensive, especially for companies that do not require multi-cloud. Tiered pricing based on company size would be beneficial.
Which other solutions did I evaluate?
I also work with other vendors like Horizon by Onisa and Parallels. UDS Enterprise is another product in Spain.
What other advice do I have?
I recommend Citrix DaaS because it is at the top of the market due to its proprietary protocol, ICA. Horizon by Onisa has a similarly strong protocol, Blast Extreme. Using products based on proprietary protocols ensures reliable support. Citrix DaaS needs to improve its support and pricing strategy. Overall, I would rate Citrix DaaS at nine because it is robust, although there is always room for improvement.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
