What is our primary use case?
Before Auvik SaaS Management, our biggest challenge was asking clients to compile a list of all the software they used. It was such a pain because it was so time-consuming for the clients. If you don't stay on top of it, you don't have all the software for the onboarding phase. Auvik SaaS Management enables us to put an agent on their computers and let it run for a month. Instead of asking the client for that list, we can provide them with a list of applications they use.
How has it helped my organization?
Auvik SaaS Management gives our cybersecurity program an advantage because we can demonstrate that we have a sophisticated solution for shadow IT. We can impress the clients by showing them that we see changes they're making that they haven't even reported to us.
It helps reduce risks, especially when our clients terminate an employee. They gain visibility into what needs to be shut off. A specific example is an employee who was using a general email for the company for accounting. We could identify that using Auvik SaaS Management and change the password for an account that multiple people were using. If it weren't for Auvik SaaS Management, we wouldn't have known that this employee had access to a shared email account, and something terrible could have happened.
Overall, Auvik SaaS Management made the process of onboarding and offboarding smoother. We replaced another network detection tool, but we weren't using it. We thought Auvik SaaS Management provided a better overall solution.
What is most valuable?
When we offboard an employee, we know which applications that employee used. For example, let's say Bob left the company, but we don't know all the applications he used. We can run a report showing everything Bob accessed, giving us some leverage to go back to the client and say, "Hey, these are all the applications he used. We manage these, and you still need to take care of these." It gives us expectations to provide to our clients.
The reporting features are critical, especially during employee offboarding. If we display that to the client when somebody's offboarding, it makes us look great because they know that we're not just saying, "Oh, what are they doing?" Right? We can provide them with, oh, look, they have everything that employees used to do, and give them peace of mind.
What needs improvement?
Before Auvik bought Saaslio, we struggled with the single sign-on because it would sign us off quickly. I would be presenting to my clients on the software or categorizing, like, "Hey, what is this app used for?" When I was inside Saaslio, it would kick me out, so I would have to log back in.
I believe this was fixed when Auvik took over, but I would go into an application and note that this is a critical application and is used for this. I would come off that application screen, and it only took 30 seconds for the window to disappear. It's a little nerve-wracking when you're presenting to your client. I just had to write down the application's purpose for them and go back to update it later. I think they are making changes, so it is improving.
For how long have I used the solution?
I have used Auvik SaaS Management for nearly a year.
What do I think about the stability of the solution?
I had some issues with stability before Auvik's acquisition. It seems like they needed to fix a few glitches in the system. Currently, they're at about 60%, but they're making a lot of changes for the better under Auvik.
How was the initial setup?
The initial deployment was effortless. We use Synchro MSP for our RMM, and that was one of the things that were incredibly smooth. We've used a lot of third-party solutions before, some of which make it hard to deploy the agent. We did the onboarding with a rep who showed us how to deploy the agent. It took us around five minutes to get the script on Synchro and deploy it. It was installed on all the devices we needed and worked seamlessly.
Deployment only required one person because everything was already organized on our RMM. It was simply a matter of getting that script and deploying it to all the computers. That probably took 10 minutes for all the client companies. Auvik SaaS Management requires no maintenance after deployment.
What was our ROI?
We don't see a direct return on investment, but it benefits our clients and expands our cybersecurity offerings. It's easier to sell our product with Auvik SaaS Management than without it.
What's my experience with pricing, setup cost, and licensing?
The price is great. Hopefully, it doesn't keep jumping up, but I think it's an appropriate price point for MSPs.
Which other solutions did I evaluate?
We went right to Auvik SaaS Management. I know Microsoft has its own system, but Microsoft products are too complicated.
What other advice do I have?
I rate Auvik SaaS Management a nine out of ten. Go with Auvik SaaS Management. Once it is deployed to all the clients, make sure you have a package together. Obviously, you're paying more for this solution, so your clients should be aware of the expanded features you're offering. Once you get it onboarded, meet with all the clients to ensure they categorize the software correctly the first time. That's probably the only time you need to spend real time on the software. After that, it's just reading about the changes in the environment. It's an easy sell for anybody trying to provide cybersecurity features.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: MSP