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Rafit Colman - PeerSpot reviewer
Software Engineer at a manufacturing company with 10,001+ employees
Real User
Feb 12, 2026
Direct user messaging has boosted engagement, retention, and brand awareness through targeted campaigns
Pros and Cons
  • "OneSignal has positively impacted my organization by increasing user engagement, increasing user retention, and increasing brand awareness by approximately 60 to 70 percent."
  • "OneSignal can be improved by developing features faster per user requirement."

What is our primary use case?

OneSignal has been a very cost-effective way for me to have a direct connection with our user base. I have used OneSignal to send push notifications via our website as well as through our mobile apps. The marketing department especially utilizes it to push critical messages that our organization cares about.

The notification allows us to generate significant traffic at an extra affordable rate compared to some of the other alternatives.

A specific example of a campaign that stands out to me using OneSignal is how it is very effective for getting push messages out on a new contact, special offers, and anything that someone visiting our website will generally be interested in.

OneSignal is one of the best and only free push notification services on the market.

What is most valuable?

OneSignal offers excellent features including push notifications, integration, easy installation, and easy scheduling. It connects with WordPress for hands-off notification and provides a simple user interface for composing messages.

Out of those features, the segmentation feature makes the biggest difference for my team, as it is very effective in allowing easy targeting based on various criteria such as geographical area, engagement levels, and specific transactions. This capability enables our business to deliver personalized messages to our audience effectively. Additionally, the efficient push notifications are highly configurable and provide real-time delivery, ensuring timely communication and offering valuable metrics for tracking performance.

I also love the in-app messaging feature, as it enhances user engagement by providing visually appealing and interactive content within the mobile app experience.

OneSignal has positively impacted my organization by increasing user engagement, increasing user retention, and increasing brand awareness by approximately 60 to 70 percent.

What needs improvement?

OneSignal can be improved by developing features faster per user requirement. An inbuilt and easy-to-use segmentation should also be included, and existing users should receive access to a free freemium model for new features.

Regarding needed improvements, I can say that the integration and reporting have been seamless, and I have had no problems with those aspects.

For how long have I used the solution?

I have been using OneSignal for approximately three to four years.

What do I think about the stability of the solution?

OneSignal is indeed stable. I have not noticed any downtime, and it has performed well so far.

What do I think about the scalability of the solution?

OneSignal's scalability is great, as it is very scalable and can handle my organization's growth.

How are customer service and support?

I find OneSignal's customer support to be very proactive and helpful.

How would you rate customer service and support?

Which solution did I use previously and why did I switch?

Before OneSignal, I previously used Google Ads.

What was our ROI?

I have seen a return on investment with OneSignal being highly cost-effective for our overall marketing, as it has reduced our cost of customer acquisition and increased our conversion rate.

OneSignal has reduced the customer acquisition cost by 40 percent and increased the conversion rate to 27 percent. We now have an average customer retention rate of 50 percent.

What's my experience with pricing, setup cost, and licensing?

OneSignal is one of the most cost-effective tools available and is very affordable in terms of pricing, setup cost, and licensing.

Which other solutions did I evaluate?

Before choosing OneSignal, I evaluated other options such as Atlassian Jira and Facebook Business Manager.

What other advice do I have?

OneSignal provides fast push notifications that enhance marketing strategies. It is very easy to set up and integrate with third-party services, and it is rich in API for app messaging. It comes with a free plan and easy integration, making it an excellent tool to use. I would rate this product an 8 out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Feb 12, 2026
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reviewer2794440 - PeerSpot reviewer
Consultant at a consultancy with 11-50 employees
Real User
Top 5Leaderboard
Feb 12, 2026
Project tracking has improved and now centralizes planning, deadlines, and team collaboration
Pros and Cons
  • "monday.com helps teams of all sizes work more efficiently by its customization to help centralize planning, tracking, and collaboration, and I can customize it around those parameters."
  • "I could say that I have not seen a return on investment, but it efficiently helps to centralize planning, tracking, and collaboration."

What is our primary use case?

My main use case for monday.com is project management of various project deliverables.

A specific example of a project I have managed with monday.com is with incident response playbooks, where the project was entered into monday.com and tracked for all of the deliverables that went towards incident response playbooks, which also included communications templates and various project standards.

How has it helped my organization?

monday.com has impacted my organization positively by being very useful in organization and tracking of deliverables.

With the organization, task and projects, and processes, it gives a visual status because it uses listings, timelines, and various dashboards that make it easy to understand and easy to track projects.

What is most valuable?

The best features monday.com offers include tracking.

When I mention tracking, I mean it in terms of tracking task deadlines and also seeing other team members' progress working on the same projects that I am working on.

What needs improvement?

monday.com can be improved by continuing to support automation as we grow with technology such as artificial intelligence, as long as it continues to evolve based on the evolution of technology.

To continue achieving success with projects and task management, team collaboration, and workflow automation is what I would like to add specifically about the needed improvements.

For how long have I used the solution?

I have been using monday.com for one year.

What do I think about the stability of the solution?

monday.com is stable.

How are customer service and support?

I have not had to use customer support as of yet, but I am quite sure it is excellent.

How would you rate customer service and support?

Negative

Which solution did I use previously and why did I switch?

I did not previously use a different solution.

How was the initial setup?

I had no experience with pricing, setup cost, and licensing.

What was our ROI?

I could say that I have not seen a return on investment, but it efficiently helps to centralize planning, tracking, and collaboration.

Which other solutions did I evaluate?

Before choosing monday.com, I did not evaluate other options.

What other advice do I have?

monday.com helps teams of all sizes work more efficiently by its customization to help centralize planning, tracking, and collaboration, and I can customize it around those parameters.

My advice to others looking into using monday.com is to use it to its fullest capacity.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Feb 12, 2026
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