Currently, I am working with Arcwide, which is a service industry that predominantly focuses on IFS consulting, including IFS implementations, rollouts, upgrades, and support services.
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Currently, I am working with Arcwide, which is a service industry that predominantly focuses on IFS consulting, including IFS implementations, rollouts, upgrades, and support services.
The cloud feature in IFS Cloud Platform is predominantly valuable, especially the enterprise asset management module, which IFS has very good business into, along with strong finance, project management, and supply chain management modules; these are the major modules that are performing well with IFS, and the cloud options along with user-friendly customizations for any technical developments are additional advantages.
The integration of IoT with IFS Cloud Platform is performing well, enabling us to integrate with predominantly any third party through the standard inbuilt connectors that are readily available, and if we need to customize the integration, we can certainly do that too.
When it comes to AI, I feel that is the area where we expect something more from IFS Cloud Platform. They are working on IFS AI, but we have not explored much into that yet, and if they want to keep their competitive edge, that is an area they need to concentrate on. While they are introducing features such as the copilot, we still have more exploring to do to uncover what they are bringing up, so I believe they should improve in this area.
I have been working with IFS Cloud Platform for around 15 years.
I have been in this field for 15 years, and when I started my career with IFS in 2004, the software seemed quite unusual. Now, with the drastic developments especially in the cloud applications known as Arena on IFS Cloud Platform, it has improved tremendously, and IFS has acquired many very good customers throughout these 15 years.
IFS Cloud Platform has standard functionalities that follow the standard supply chain management processes, and it is easy to customize or configure. For instance, when a customer wants to adopt a different way of doing things or a customized process within IFS, while we would initially suggest using the standard functionality, it is still straightforward to customize it based on the customer's needs, which we currently do for many customers.
I am familiar with IFS Cloud Platform. I am not able to discuss the impact of real-time data insights on productivity and efficiency at this time due to a meeting.
On a scale of 1-10, I rate IFS Cloud Platform an 8.
I have worked with Sales Creatio. I personally have been working with it for about two years since September 2021. I moved on to something else after that period. I worked with Sales Creatio before they implemented their new design. I am not certain whether it was just Sales Creatio or the three combined versions. What I worked on was a very basic version of Sales Creatio without many of the modules they were offering. We implemented it for telecommunications companies, financial institutions, and banks.
When comparing to other tools such as Salesforce, which I find complicated to work with personally, Sales Creatio's modules are easier to use with drag and drop functionality and configuration options. Though it's designed as a drag and drop, one-box-fits-all tool, we encountered some issues with customer-specific customizations and getting support for those modifications.
The integration aspect was better and easy to implement. We had to integrate multiple systems for one client, and the process was straightforward. We faced some issues, but we couldn't determine whether they originated from Sales Creatio or the client's application end. Overall, we didn't have to struggle with the integration process.
There was an issue with loading time when handling large amounts of data. For fast-moving products or clients who receive numerous records throughout the day, the handling was slower. We had a client who needed quick order processing and invoice generation, and we experienced delays in terms of performance which left the client dissatisfied.
The mobile application gave us many issues as it appeared poorly developed. The client was not satisfied with the mobile application and raised concerns about it.
Regarding pricing, there were discussions with some clients about the cost being too high for small-scale customers. This was the situation two years ago, though I'm not certain about current pricing structures.
I worked with Sales Creatio for about two years, starting from September 2021, after which I moved to a different role.
Many clients requested on-premises deployment due to sensitive information requirements. However, there were also cloud deployments available.
Most of the time it operates quite well, but occasionally it can be slow and take additional time to process.
In terms of scalability, clients were satisfied with this aspect. For the implementations I was involved with, there was no need to scale up or down as they purchased what they needed to try out. I assume the scalability is good.
The support is generally quite good, though response times can be slow. When raising support tickets with all possible information extracted, sometimes the reply would ask for information already provided in the previous email. We have had some issues where I needed to contact the customer support manager, but they ensured the issues were resolved.
Positive
I am not certain about previous solutions as I have completely moved away from the Sales Creatio portion of the company and am now in a different sector.
We were an implementation partner. Currently, we are not very focused on that area. We maintain the system for a few existing customers.
We are using Sales Creatio. We were considering different RPA systems since Sales Creatio is not one of those. We were researching Automation Anywhere and UiPath, but the company has now taken another direction.
I was looking into Automation Anywhere and UiPath related solutions about one and a half years ago because my company was considering becoming an implementation partner. However, the direction has changed since then.
I would suggest that the integration of AI components is a significant advantage. When they first introduced AI components, we researched it to explain to clients how we could use this component to create certain workflows. I assume this has improved since its introduction. This is the biggest advantage as customers can experiment with creating workflows and implementing desired modules. It's quite simple - you input a prompt and receive what you want.
On a scale of 1-10, I would rate Sales Creatio an 8.
