The easiest route - we'll conduct a 15 minute phone interview and write up the review for you.
Use our online form to submit your review. It's quick and you can post anonymously.
My previous company used Zendesk for ITSM (IT Service Management) products and Jira for internal development, such as HR, finance, and other departments.
It was mostly used for internal purposes and integrations because it was mobile apps related to ride-dealing, like Uber. So, it was mainly for receiving requests from the customers and scanning the stuff.
It's a very stable tool, very powerful.
It has a huge problem regarding the price. The price increases every year. Every year, they raise the price of the licenses, which makes a lot of limitations, and you have to pay more. So that's some conditions.
Actually, most of the companies that use Zendesk need a customer experience or customer care department. However, Zendesk only works with chatbox or emailing services, but it can also use Genesys, VoIP, or voice sensors.
Additionally, Zendesk needs the administration panels to be easier because it's a very complex panel. You need to search for a lot of things to do, like a small job. So you have to do a lot of setup regarding the integration, and it's a little bit challenging to integrate any software in the vendor.
I have experience with this solution. I worked with it for five years.
It is a stable product. I worked on it for five or five students. It's very stable.
Scalability is normal. Not very high. At that time, there were around 1100 end users using this solution.
The support team is time-consuming, and they don't find the answer to our problem.
Because if you are doing your job by yourself, it will be a lot of aim to seek their support. But if you have, like, a support contract with them or something like that, there's the support when you go for a good position or if they can push it. You have to pay extra for better support.
Neutral
We decided to switch from Zendesk because of limitations for integrations. We were a tech company, and we needed more features, more add-ons, more conditions with a lot of tools that weren't accessible with Zendesk, so that's why we had to change it.
The initial setup is very difficult, and we had to use support help for the account setup.
You have to pay extra for better support. So it's not only the license that you pay for, but you have to pay extra for the support as well. The pricing is expensive.
Back then, we were paying $51 per license for agents and $89-90 per license for tech users.
We were paying around $2.25 million per year.
I would suggest using a trial version first and reading the logs before using it.
Overall, I would the solution a six out of ten because of the complexity of the tool and the high license price.
I am using LeadSquared as a CRM tool in my organization to manage all customer data and relevant details including communication history, performance funnel, attendance history, and call reports. All required fields of customers such as name, email ID, contact number, source campaign, and usage history are recorded in LeadSquared for reaching them with clear data.
Managing customer data with LeadSquared has been very easy and time-saving, allowing me to handle leads in an effective manner. It is well-suited for sales management and call centers.
LeadSquared offers excellent features including call history, activity history of both customers and employees, daily attendance history, sales performance, and revenues mapped clearly.
I find the call history feature helpful as it records dialed calls, connected calls, and total talk time on a daily, weekly, monthly, yearly, and custom basis to track or improve performance. LeadSquared helps me in getting deals done with better lead optimization.
It improves my sales performance, helps me build a strong sales pipeline, and keeps a record of my productive business time. It is very helpful because it helps to reduce lead package stops, positively impacting the CPL. I also value the automations and drip implementation that help in drawing direct or indirect conversations from dormant leads, adding to customer LTV.
Through automation drip implementation, it has helped in saving a lot of time and cost, reducing our time by 50 to 45 percent. After using LeadSquared, I am able to generate more quality leads for my services, which has been a positive impact. LeadSquared is very easy to use and requires no training, thus saving my time as well.
The landing page feature in LeadSquared can be improved. Additionally, the inbuilt calling system stroke integration can be added as an improvement for LeadSquared. I would recommend extending features such as chatbots in the offering.
I have been using LeadSquared for six years and some few months.
LeadSquared stands out from other CRM solutions due to its flexibility and eagerness to update and customize based on client requirements. The support and service is top-notch, and it has an easy-to-use and customized interface with great reports and data management.
I previously used Mailchimp and Mailtrack. I switched from Mailchimp and Mailtrack to LeadSquared because it provides very important and informative reports and a dashboard, which is something I was looking for for a long time, and LeadSquared gave me all the things that I needed.
I did not face any challenges during setup or licensing; it was straightforward.
My experience with pricing, setup cost, and licensing of LeadSquared is that it is very cost-effective and can be used by any size of organization.
Before choosing LeadSquared, I evaluated other options such as HubSpot and Zoho CRM.
