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Micah Gilbert - PeerSpot reviewer
Digital Marketing Manager at a manufacturing company with 10,001+ employees
Real User
Feb 27, 2026
Cross‑channel messaging has boosted conversion and retention and now supports large campaigns
Pros and Cons
  • "OneSignal has positively impacted our organization by increasing our conversion rate from 27% to 40% and our retention rate from 43.4% to 55.5%, and it has been a very great tool because OneSignal has allowed us to grow the number of subscribers in a short time organically."
  • "I am not certain how OneSignal works for SMS messaging as I have not yet tried it, and I would not necessarily recommend it for in-apps especially if they are very rare."

What is our primary use case?

I have been using OneSignal for the past eight years, even in my previous roles.

OneSignal is one of the best customer engagement platforms that enables developers, marketers, and product teams to engage and retain customers through email, mobile push, web push, SMS, in-app messages, and endless other channels via webhooks. I typically use it for my day-to-day work to empower cross-channel communication via transactional and marketing messages.

OneSignal is a wonderful solution for that; after our initial demonstration and integrations, we realized we could use it for much more, so we started using it for their in-app messaging functions, as well as doing some A/B testing on user communication.

What is most valuable?

In my opinion, the best features that OneSignal offers include the ability to send instant notifications without any delay, providing all necessary features for testing, being a highly cost-effective alternative, being a great system to handle huge volumes, and having great customer support.

OneSignal has been high uptime, reliability, and high performance always, so I have never had issues with scale or performance.

OneSignal can send push notifications to all major browsers and devices, and it is very easy to set up and integrate with third-party services. Overall, this tool has helped us reduce our cost of customer acquisition and increased our conversion rate using it.

OneSignal has positively impacted our organization by increasing our conversion rate from 27% to 40% and our retention rate from 43.4% to 55.5%, and it has been a very great tool because OneSignal has allowed us to grow the number of subscribers in a short time organically.

The workflow in OneSignal helped boost those conversion and retention rates.

What needs improvement?

I am not certain how OneSignal works for SMS messaging as I have not yet tried it, and I would not necessarily recommend it for in-apps especially if they are very rare.

For how long have I used the solution?

I have been working in my current field for the past seven years and six months.

What do I think about the stability of the solution?

OneSignal is very stable; I have not experienced any lagging or slow performance.

What do I think about the scalability of the solution?

OneSignal's scalability is very good because it can scale according to any size of organization.

How are customer service and support?

The customer support for OneSignal is very responsive and helpful.

How would you rate customer service and support?

Which solution did I use previously and why did I switch?

I previously used Firebase.

How was the initial setup?

OneSignal can send push notifications to all major browsers and devices, and it is very easy to set up and integrate with third-party services.

What about the implementation team?

Our company has a business relationship with OneSignal in that we are customers.

What was our ROI?

I have seen a return on investment with OneSignal as it is very cost-effective, targets the market well, and is easy to maintain.

What's my experience with pricing, setup cost, and licensing?

The experience with OneSignal's pricing, setup cost, and licensing is that the price is affordable and the licensing is very cost-effective, making its affordability very high.

Which other solutions did I evaluate?

Before choosing OneSignal, I evaluated other options like Cloudflare and Linode.

What other advice do I have?

I rate OneSignal nine out of ten.

I gave it a nine because I believe OneSignal is the best option when it comes to push notifications; their platform is top-notch for push notifications, their pricing model is fair, and their customer support is great, which holds it back from a 10.

My advice to others looking into using OneSignal is to highly recommend it because OneSignal is good when you need a one-stop solution for push notifications on your multiple platform apps.

OneSignal should be reliable for data privacy.

OneSignal is deployed in my organization on a public cloud and hybrid cloud.

I gave this review a rating of 9 out of 10.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Feb 27, 2026
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Sales Head at a tech vendor with 201-500 employees
Real User
Feb 26, 2026
Automated lead capture has transformed follow-ups and consistently improves sales conversion
Pros and Cons
  • "In the very first month, there was a 50% jump in sales, and it has continuously been saving us money, time, and resources."

    What is our primary use case?

    Groweon serves as my CRM and lead management software. My organization receives a lot of leads from different sources, so managing them in Excel was very difficult. Groweon auto-captures all leads and helps us follow up with those leads, contacting them through phone, email, auto email, or auto WhatsApp. It is fundamentally about lead management and sales automation.

    What is most valuable?

    The best features Groweon offers are the auto-capture and follow-up functionality, along with auto reminders.

    The auto-capture and auto-reminder features help my team daily by preventing us from losing leads and stopping lead leakage. It is all about organization and ensuring that we convert lead generation, so our ROI has improved.

    Groweon has positively impacted our organization in terms of ROI, improving sales, and managing leads while stopping lead leakage. I saw a 50% increase in sales in the first year.

    What needs improvement?

    I do not find much change needed in the software. With AI coming up, Groweon has promised that new AI features for lead scoring will be coming, and that will help us further.

    For how long have I used the solution?

    I have been using Groweon for the last two years.

    What do I think about the stability of the solution?

    Groweon is stable.

    What do I think about the scalability of the solution?

    Groweon has been very much scalable for us. We started with three users, and now we have 20 users using Groweon.

    How are customer service and support?

    The customer support for Groweon is fantastic, as it comes out of the box with no cost added.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    I did not previously use a different solution.

    How was the initial setup?

    My experience with pricing, setup cost, and licensing was smooth. We got it at a decent price with a decent discount.

    What about the implementation team?

    The implementation team came bundled with the software itself.

    What was our ROI?

    In the very first month, there was a 50% jump in sales, and it has continuously been saving us money, time, and resources.

    What's my experience with pricing, setup cost, and licensing?

    My experience with pricing, setup cost, and licensing was smooth. We got it at a decent price with a decent discount.

    Which other solutions did I evaluate?

    Before choosing Groweon, I looked at other options, including Zoho, which I found very complex, as well as LeadSquared and Pipedrive.

    What other advice do I have?

    My advice to others looking into using Groweon would be to compare all the software options, look at your needs, and if you are an SMB in India looking for Indian pricing, discounts, and enterprise-grade software, Groweon is the one. I would rate this product a 9 out of 10.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    Last updated: Feb 26, 2026
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