What is our primary use case?
I have been using OneSignal for the past eight years, even in my previous roles.
OneSignal is one of the best customer engagement platforms that enables developers, marketers, and product teams to engage and retain customers through email, mobile push, web push, SMS, in-app messages, and endless other channels via webhooks. I typically use it for my day-to-day work to empower cross-channel communication via transactional and marketing messages.
OneSignal is a wonderful solution for that; after our initial demonstration and integrations, we realized we could use it for much more, so we started using it for their in-app messaging functions, as well as doing some A/B testing on user communication.
What is most valuable?
In my opinion, the best features that OneSignal offers include the ability to send instant notifications without any delay, providing all necessary features for testing, being a highly cost-effective alternative, being a great system to handle huge volumes, and having great customer support.
OneSignal has been high uptime, reliability, and high performance always, so I have never had issues with scale or performance.
OneSignal can send push notifications to all major browsers and devices, and it is very easy to set up and integrate with third-party services. Overall, this tool has helped us reduce our cost of customer acquisition and increased our conversion rate using it.
OneSignal has positively impacted our organization by increasing our conversion rate from 27% to 40% and our retention rate from 43.4% to 55.5%, and it has been a very great tool because OneSignal has allowed us to grow the number of subscribers in a short time organically.
The workflow in OneSignal helped boost those conversion and retention rates.
What needs improvement?
I am not certain how OneSignal works for SMS messaging as I have not yet tried it, and I would not necessarily recommend it for in-apps especially if they are very rare.
For how long have I used the solution?
I have been working in my current field for the past seven years and six months.
What do I think about the stability of the solution?
OneSignal is very stable; I have not experienced any lagging or slow performance.
What do I think about the scalability of the solution?
OneSignal's scalability is very good because it can scale according to any size of organization.
How are customer service and support?
The customer support for OneSignal is very responsive and helpful.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I previously used Firebase.
How was the initial setup?
OneSignal can send push notifications to all major browsers and devices, and it is very easy to set up and integrate with third-party services.
What about the implementation team?
Our company has a business relationship with OneSignal in that we are customers.
What was our ROI?
I have seen a return on investment with OneSignal as it is very cost-effective, targets the market well, and is easy to maintain.
What's my experience with pricing, setup cost, and licensing?
The experience with OneSignal's pricing, setup cost, and licensing is that the price is affordable and the licensing is very cost-effective, making its affordability very high.
Which other solutions did I evaluate?
Before choosing OneSignal, I evaluated other options like Cloudflare and Linode.
What other advice do I have?
I rate OneSignal nine out of ten.
I gave it a nine because I believe OneSignal is the best option when it comes to push notifications; their platform is top-notch for push notifications, their pricing model is fair, and their customer support is great, which holds it back from a 10.
My advice to others looking into using OneSignal is to highly recommend it because OneSignal is good when you need a one-stop solution for push notifications on your multiple platform apps.
OneSignal should be reliable for data privacy.
OneSignal is deployed in my organization on a public cloud and hybrid cloud.
I gave this review a rating of 9 out of 10.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: My company does not have a business relationship with this vendor other than being a customer.