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I usually recommend Infor CloudSuite for retail, mall development, healthcare, and manufacturing.

The employee interface, specifically the UI, is one of the most valuable features in Infor CloudSuite. Infor OS enables us to plug in third-party payroll and third-party applications. The latest talent acquisition where workflow can be defined in the UI itself by functional consultants without IPA interventions is beneficial.

I would assess the impact of Infor CloudSuite's industry-specific features on my organization's operational efficiency as very good from the organization's perspective.

After implementing Infor CloudSuite, I have seen numerous improvements in the UI space. They have simplified the navigation. The navigation has become very easy, starting with administrator navigation and simplified menus. It is becoming simpler with every CU, which is positive.

The disadvantages of Infor CloudSuite are related to Absence Management. There are too many setups for users to establish absence plans, formulas, and calculations. It is not straightforward and is too deeply embedded. It is very easy in Lawson itself, but in Infor CloudSuite, it is more complicated for users.

On the benefit side, there is no auto-enrollment for Absence Management. When there is a new employee, they are not auto-enrolled. You need to enroll them every time. If you want to change an employee to a different benefit plan, you need to do it manually. It does not work according to the eligibility group. It will just give you the details, requiring manual enrollment.

For the next release to make Infor CloudSuite better, I would want to see improvements in Absence Management and auto-enrollment.

I have been working with Infor CloudSuite for almost 11 years.

The technical support has improved significantly. When I started with the Manila team in the early days, it was average, but now the support is very good.

I would rate their technical support eight out of ten.

Positive

I have not previously worked with different solutions or any competitors of Infor CloudSuite since I started with Infor CloudSuite and only know this solution.

Implementation of Infor CloudSuite takes approximately six months to one year, depending on the company. Each company has a different methodology to implement. For a small company with 1,000 to 2,000 employees maximum, it takes six months. If the organization has high strength and more processes in project management, with two CRPs, two SIT, and two UAT, it extends to eight months. In the Middle East region, it typically takes less than six months.

I have not utilized the predictive analysis capabilities of Infor CloudSuite.

Infor CloudSuite's ability to integrate with third-party applications and existing legacy systems is good. There are some issues with ION, but within Infor applications, it works well. For third-party applications, we have used SFTP connections successfully. Seamless connections can be made with the Infor Cloud support.

My experience with the implementation of Infor CloudSuite is good. We could capture 70 to 80% of customer needs.

Workday and Oracle are currently moving faster in the market. This assessment is based on consultant requirements. The job opportunities for Infor CloudSuite consultants are limited. In India, Oracle and Workday are performing well in the market.

Infor needs to improve their marketing strategy. Other Infor products such as Infor LN and Infor M3 are performing well. It would be beneficial for Infor to pitch HCM to those customers with attractive discounts to capture market share. Customers transitioning from on-premises or Lawson to Infor CloudSuite should not face high charges. The migration from Lawson to Infor CloudSuite should be treated as a migration project rather than a new implementation.

I have also worked with Infor ION, which is a good tool for integration purposes, though only Infor consultants can work on it. My company uses ION for integration, and I receive positive feedback from the technical team. I personally work with CloudSuite and an older on-premises system.

I rate Infor CloudSuite eight out of ten.

This is the first time we're using it with Oracle CRM; prior to that, it was manual auditing, not automated or security and compliance management.

We are an Oracle shop, so we use the entire suite for Oracle for database, CRM, ERP; it's pretty much all Oracle driven from that point.

We are using Oracle CRM and have a partnership with Oracle as an enterprise partner.

Since we're a telecommunications company, we manage our entire subscriber base with Oracle CRM, as well as our contractors, employment staff; all of it is through.

The best features in Oracle CRM are that it's already integrated into our business, so it has a fair number of integrations with it. We don't have any issues with Oracle CRM and it's currently functioning perfectly well.

Currently it's meeting all our needs, hence the migration about six months ago that we moved from on-premise to OCI, to the cloud-based platform to add additional capacity and analytics. I can say that it is meeting our needs perfectly.

It is very much tied closely with sales forecasting, growth, the reporting and decision-making process.

The cross-channel support is an important factor since we're not only subscribing to multiple products but also selling to our customers.

From an Oracle CRM perspective, the pricing and cost is a challenging, but we do have lengthy and extensive discussions with Oracle to try and meet our needs. So far, it's proving to be beneficial; it's already integrated into our environment, so moving to something else will require a massive investment and change in strategy that we as an organization are not prepared to embark on just yet.

It's an expensive investment with Oracle CRM, but it's one that we've had for a long time, so not one that we're going to change anytime soon. It's something we will consider in terms of modernizing our strategy and maybe taking advantage of more cloud-based opportunities in the future.

It's not perfect with technical support from Oracle CRM, which is why we have managed services because it's far easier to get our issues addressed than going through tech support.

We have been using Oracle CRM for ten years.

I haven't been using other CRMs apart from Oracle CRM. Since I've been at the organization, and prior to that, it's always been Oracle CRM.

The installation of Oracle CRM is complex. We do have a managed services provider that provides specialized skill in terms of managing the Oracle infrastructure and environment, so we have had that invested in the past and we continue to do that.

We haven't really had any technical challenges with Oracle CRM. Whatever challenges we have had have been addressed and resolved accordingly, so right now, there isn't anything that is seriously impacting our business from an Oracle CRM perspective.

From our perspective, the solution remains stable. We don't really have issues with Oracle CRM, and we do have a managed service that ensures performance tuning is continued on a regular basis.

For now, we don't have any scalability issues with Oracle CRM. We will be looking at modernizing the stack to make it more architecturally friendly in terms of adding more integration from APIs.

I would rate my experience with tech support a six.

Neutral

We haven't used anything before, so this is the first time we are embarking on this program.

I'm only using Tufin for now.

I would rate Oracle CRM a seven out of ten overall.

I wish for the information to remain anonymous for both the company and for obvious security reasons.

We have a working relationship with Oracle CRM, so we'll leave it at that.

I am not interested in being a reference for Oracle CRM.