Share your experience using JungleWorks Bulbul

I use Arch Linux and Fedora Linux in my workstations, and I work with some products like Gentoo for embedded and Fedora for desktop. My preference is Arch, but Arch is for me, not for enterprise.

Apart from Linux products, I work with many open-source SQL solutions such as PostgreSQL and CRM software such as Odoo and Creatio for my customers.

I speak about Service Creatio, which is a SaaS.

Creatio is a BPMN platform with two standard propositions: marketing and sales, and three service propositions over the platform. The Creatio platform is a BPMN engine with no-code instruments for no-code development, but if needed, I can use C# for deep customization.

I use Marketing Creatio and Sales Creatio the most, and right now I work with my partners on customization for manufacturing and production, and I think we will release it in three to four months.

Creatio is usually used for starting with CRMs or some marketing automation, but after two or three months, clients wish for some improvements and usually start migrating all functionality from 1C to Creatio.

The advanced analytics in Creatio helps with the decision-making process since I work as a business analyst, a system analyst, and a project manager on projects for this product.

The drag-and-drop campaign designer in Creatio may be advanced, and the platform has a very advanced no-code editor, where business analysts can work as no-code developers. If I need deep customization, I can use C# code to create modules and connect to Creatio for much more customization.

Creatio has a marketplace with third-party and its own applications, but many integrations must be custom solutions because the current market focus of Creatio is the United States. Some Ukrainian companies have much more needs, but Creatio does not support it right now; it is a responsibility of the partner community.

The performance management tools in Creatio help track performance metrics in the team, and they may function as standard solutions in task activities in Creatio. If I need some advanced analytics, I must make integrations with Microsoft BI or another BI.

The biggest benefit of using Creatio for my company is the very fast start, but it is a solution aimed at middle and big companies since the minimal price for a license is $10,000 plus some costs for integration. It is not a budget solution for many companies, but it is very powerful and a very fast tracking solution.

It is a SaaS solution, and all negatives apply to all SaaS products. It is a problem for clients because if I want to organize a big project, I have some problems with the Creatio environment for testing and development, leading to expensive DevOps operations to synchronize many environments. It is not very well, but I do not know how it can improve.

I have used it for under six months; perhaps four months or three months.

I have faced some downtime with Creatio, but it is not critical. I do not recommend it for telecom operations or production operations, but for office operations, it is not critical; perhaps it is around ten minutes or maybe five minutes per month. It is not critical.

Scaling Creatio can be very expensive if I use standard solutions from Creatio, but they accept in-house solutions, and if I want to make accessibility much more, I can create my own data center and own clusters with the non-functional requirements that I need.

The technical support for Creatio could be better and must be better. The company is oriented in its support policy as Microsoft is, but I think Creatio is not as big or mature as Microsoft, and the support is not very good for me. I understand that support must be better for a company like Creatio.

I would rate the support from zero to ten points as five out of ten.

Positive

The initial setup for Creatio is not complicated because they have a big department called Creatio Academy, which provides many materials, including videos and PDF files with step-by-step instructions. It is very well done and not very complicated.

I work with some Ukrainian integrators and partners of Creatio and support this integration as a client.

I do not track any metrics regarding ROI with Creatio such as time saving or money saving, as I am not ready right now.

I purchased Creatio only through a direct project, as the marketplace is complicated for customers and primarily benefits partners who find solutions there and decide whether to use it or create in-house solutions.

I am not ready to answer how Creatio compares with similar tools on the market right now.

If I summarize everything, I think it is a strong seven, so I rate Creatio as seven out of ten. I would recommend Creatio to other clients. My overall rating for this review is seven out of ten.

Intercom Customer Communications Platform is for monitoring and visualizing data. Basically, it is used to know exactly what is happening. We monitor the software via logs, and whatever errors appear, they appear here in the dashboard.

We believe it was a little bit outdated. With everything—new technologies and new ways of customer behavior—Zendesk was giving us more data and more tools. There is this new thing, Zendesk Workspace, which gave us more opportunities to engage with customers that way.

With Zendesk, we have much more signals that we could use to understand better our client patterns. For example, one thing that was super useful on Zendesk that we didn't have on Intercom Customer Communications Platform was the ability to make a forecast of our customers during specific times of the year. So we allocate more resources on support to attend to that demand. And since we were a multi-country, global company, we understood that at these times in Europe, the demand goes up, so we can do things like that. We had more of a strategic view with Zendesk, whereas Intercom Customer Communications Platform was more of a day-to-day, quarter-to-quarter approach.

It was very basic. It was the basic communication with customers. It was inherited, as I was not part of the purchasing process of this platform. It was useful but not any big feature. It was good for what it was meant to do, but only that. It was not a strong platform. Everything was okay, but there was not one feature that was amazing.

We did not explore them. The problem with Intercom Customer Communications Platform was a little bit of the implementation. It was complicated to use to actually get the automations and everything. We never used the automated part.

We did not integrate it with many platforms. We only integrated with our native website to send the customers there. We had an integration with HubSpot, which is our CRM, but only that.

We used it for about one year, just before using Zendesk.

I would say the support was knowledgeable and everything, but it was very reactive. They made changes and did not let us know with anticipation.

I used to use Zendesk before Intercom Customer Communications Platform.

Regarding log monitoring, DataDog and Kibana are other platforms to review logs. Kibana is another platform to review logs.

Regarding CRM and project management, we do not use Monday.com, Freshdesk, Freshsales, or Hootsuite. For those, we use ClickUp and Notion mostly. I have heard of Monday, but I have never used it.

For the help desk, we are currently experimenting with Pylon, which is a fairly new software on the market.

Since I was not part of the pricing discussion, I am not completely sure about the conditions that we had at the moment, so I could not tell you exactly. My overall review rating for Intercom Customer Communications Platform is eight.