Share your experience using NEVIS nevisIDM

I am looking for a new solution and investigating existing products. We are already working with Microsoft Intune and SOTI. I have been working in the past with a Kaseya product, specifically Datto RMM.

I worked with Kaseya from 2022 until three months ago in my previous job. I have experience with Kaseya IT Glue and Datto RMM.

It was Kaseya Global, used to detect all endpoints, including service, scanners, printers, and for distribution of software.

I have been working with Microsoft Intune for several years. At the company where I started some months ago, they are using SOTI MobiControl.

We are partners with both Microsoft and SOTI. We are an IT global company who have different kinds of customers, which is why we use both the Microsoft suite and SOTI. We use the global suite of Office 365, Microsoft Intune, and the Azure environment.

The experience has been rather good. There are other possibilities, but we made the choice to go with Microsoft, and we have a good experience with that. Most features are paid per month, which is the model many companies are using right now. Though this is unfortunate, it is unavoidable.

For the last four or five years, I have been in an IT manager function, focusing on making things happen and having technical persons execute tasks. In the last three months, I have transitioned to a project manager and service delivery manager function, guiding rather than executing tasks directly.

The licensing model of Microsoft is rather abstract with different ways to handle it. Managing the licenses to use and sell to customers requires specialist knowledge.

Several years with Microsoft Intune.

I would rate their technical support eight out of ten. I have personal experience with Microsoft Entra External ID. I am satisfied, and the customers I am dealing with are also satisfied with this product.

Positive

I have been working with Kaseya IT Glue and Datto RMM.

The only problem that you might face with Microsoft now is their complex licensing model.

I haven't been using Microsoft Defender for IoT. I've been using it for Microsoft Office 365 and the devices, but not for IoT.

In the last three months, I have been working in a project manager function and service delivery manager function, focusing on guiding rather than executing tasks.

I am aware that we're using Microsoft Entra External ID, but I'm not a specialist in it. From what I've heard and seen, I would rate Microsoft Entra External ID seven out of ten as a product.

We are both a partner and reseller of Microsoft. We are partners with both Microsoft and SOTI. We are an IT global company with different kinds of customers, which is why we use both the Microsoft suite and SOTI.

As a project manager and service delivery manager profile, besides my own use, I cannot provide much technical detail at the moment.

The solution is mostly used for financial services.

The solution covers all key pillars of Identity security and governance. It reduces IT team workload by managing employee transitions, allocating rights, implementing least privilege, and ensuring people have only the necessary access rights. The role-based access and secure resource access principles are automated within organizations, especially when integrated with HR systems, enabling quick resource provisioning and decommissioning.

Once the solution is deployed, the customer can immediately see benefits. Typically, the first phase involves securing high-risk areas. Once the protection for privileged access identities is in place, the customer can then focus on securing the rest of the workforce, as well as protecting sensitive communications between machines, endpoints, and workstations. The time to realize value from this solution is quite short because it is a comprehensive solution. As soon as it is implemented, it fundamentally changes how users access systems, providing immediate security benefits. In summary, the value becomes apparent right away.

CyberArk Identity offers Single Sign-On, Adaptive MFA, Web Password Manager, and Secure Web Sessions for recording sessions from web applications. It also provides federated services, Directory Service integration with popular IDPs, and management of joiners, leavers, and movers in an organization.

They have been working to improve areas such as Identity Governance and Assurance (IGA), but integration with new acquisitions into a single stack could be enhanced. While CyberArk Identity is a leader in Identity Security, the integration of multiple components could be improved.

I would suggest focusing on the integration of the multiple components. Currently, we have a unified platform, but with the recent acquisitions, I would like to see more seamless integration of those new entities. Additionally, I’m curious to see how the recent acquisition by Palo Alto will play out. I am interested in understanding how both companies can benefit from each other moving forward.

Additional improvements could include more out-of-the-box plugins for key systems. Though they are the largest privileged access company with numerous integrations, coverage could be expanded for certain database clients and other systems.

I have been using CyberArk Identity for a year and a half.

Their support is very good, with a huge community. I would rate it as a nine out of ten.

Positive

The subscription licensing model, which provides identity features within the privileged access license, is quite affordable for most customers. The full stack available through one subscription license works particularly for customers in Africa, where the acquiring rate remains healthy.

I would rate CyberArk Identity an eight out of ten.