Share your experience using Perspica [EOL]

Extensive use cases, dozens of primary and secondary use cases ranging from core application monitoring at the global level to micro level performance analysis at the transaction level. AppD provides the ability to also manage total interactions at the web/mobile browser level, the database and core infrastructure including server level and L4 network.

We are a services organization, so we use AppDynamics with our customers. It has allowed us to expand our footprint in the application management business with virtually all of our major accounts. We were able to expand and go into other applications that we weren't in or offering previously. We have a new value proposition for our customers- enhanced visibility, enhanced stability, and we can reduce our costs to them because our cost structure is reduced by using AppDynamics. We have other examples like this as well where AppDynamics has improved the way we function and operate. As of date of this article, our company has in excess of 30,000 AppDynamics agents deployed globally and we are monitoring billions of annual page views for major customers.

Furthermore, AppDynamics is a key toolset and drives tremendous value and efficiency in our remote performance management center which supports over 10,000 retail locations on behalf of our retail customers.

I have been using this solution for more than five years.

We didn't have any issues with stability. Highly stable with extremely light impact- negligible.

We didn't have any issues with scalability. Unbelievably scalable - we selected this solution for its ability to aggregate thousands and thousand of end point monitoring.

Customer Service:

AppDynamics redefines customer services, especially in post sales support- maybe one of the most responsive service desk teams in the industry.

Technical Support:

They have done a superb job of getting some obscenely bright software people with a passion for customer services and unleashed them in the market. Some of the finest technical support in the industry.

The initial setup was extremely straightforward- we can have an enterprise deployment with several dozen end points being monitored in less than 3 hours.

Our first few implementations we did ourselves and then for our first major customer implementation we got AppDynamics to assist. We currently support all of our internal and external deployments.

We're regularly looking at various options. Even before we made the decision to standardize on AppDynamics, we already had experience with BMC Appsight. We also had experience using Dynatrace, CA and Gomez at some of our customer's environments. We also heard our customers talking about their experiences with these other products.

You can't over-speak importance of deployment, configuration and infrastructure footprint because what happens is that people get excited when they see the output of various products (such as Dynatrace or CA Wiley). They say, "wow, it's very powerful, we've never had visibility, we're going to implement at all costs." Then they buy the solution and they realize they need 5X the amount of servers, a lot of storage, experts to manage it, etc.

Incident management is streamlined with Moogsoft. One standout feature is its unique situation-creation capability, differentiating it from other fault management tools. While other tools typically convert alarms directly into tickets or incidents, Moogsoft adds a middle layer where multiple alarms can be aggregated into one incident. Moogsoft's strong AI capabilities also allow it to correlate similar alarms automatically based on past experiences.

The solution comes with a collaboration feature. This feature allows team members to communicate and work together on various issues. If there are ten incidents, then ten chats will be open.

The solution comes with features like PRC, designed to streamline alarm flow, reduce noise, and prevent alarm flooding. These features are particularly beneficial when used with a basic understanding of network operations. It has a time-based algorithm that continuously learns from alarm flows. When the alarm flow reaches a certain limit, it collects all alarms together based on historical data. This is particularly useful during major events such as power outages, where alarms could flood. In such cases, the product activates to hold all alarms for a certain period, anticipating a fluctuation rather than immediately triggering the alert manager.

The tool needs to improve its support. It appears that the support responsiveness from Moogsoft is not aligned with the severity of the incident. Instead of proactively addressing issues, customers have to chase Moogsoft for resolution. In Moogsoft, unlike other tools like Splunk, the process follows a step-by-step sequence. You need to start each process in a specific order, typically following a sequence. 

I have been working with the solution for five years. 

The tool is scalable. About 70 customers were able to run on the tool's single instance. My company has customers spread across various industries, including FMCG, and  hospitality. 

I have used Netcool and Splunk before, and each tool has its own capabilities, advantages, and disadvantages. Splunk is great for heavy data processing, while Moogsoft excels in integrating with various tools through intelligent plugins. With Moogsoft, you install the plugin and provide basic login credentials for integration. Every tool has its unique strengths and experiences. There's no situation where Moogsoft can do something that other tools can't, or vice versa. For example, Moogsoft offers intelligent alarm correlation through situations, while Netcool provides impact policies for coordinating different alarms.

Installing Moogsoft requires moderate effort, as it's not overly complex but does demand some expertise. Users should understand databases and Linux file systems well to ensure a smooth installation process. While it's not overly complicated, having an experienced individual handle the installation is recommended. 

The tool's maintenance is smooth and easy. 

I rate the product an eight out of ten.