Looking at the broad range, mid-market companies that need to handle production, distribution, service management, or professional services make up the large part of the customer base I work for.
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Looking at the broad range, mid-market companies that need to handle production, distribution, service management, or professional services make up the large part of the customer base I work for.
Usability in Microsoft Dynamics is important. In recent years, they have added substantial standard functionality and new features, making it straightforward to use.
While not everything is well documented from a user or business perspective, with documentation sometimes being too technical, many features are useful for solving standard business problems.
Microsoft Dynamics is user-friendly, depending on what you implement. It is not optimal for large datasets, but it works effectively for providing real-time insights on data.
Microsoft Dynamics' customizable dashboards are functional but could be enhanced.
The foundation of Microsoft Dynamics' AI-driven automation exists, but many aspects need improvement and training.
Regarding AI capabilities in Microsoft Dynamics, the foundation for agents exists but requires training and configuration before deployment.
The integration in Microsoft Dynamics needs improvement in multi-company setups.
I work as a partner in Microsoft Dynamics, collaborating with freelancers to assist customers in implementations primarily conducted by larger partners. We guide them through the process, conduct workshops, perform fit-gap analysis on the platform, and provide training and user adoption support afterward. Our role involves ensuring the solution in the implementation project meets their needs, protecting the budget, maintaining the business case, and performing quality assurance.
The integrations of the modules of Microsoft Dynamics in a multi-country and multi-company setup require careful consideration.
Based on my experience, I rate Microsoft Dynamics a seven out of ten.
I am the ERP administrator in a customer-side company, and in my position, I'm responsible for the system in the organization.
I'm the first line of support of my company for any issues in the system, and I joined my company since they are going in the implementation phase, being the focal point between my company, which is not expert in the ERP system, and the vendor side. I started as a project manager for the project, a technical project manager, and after going live, I'm now the first line of support on the system.
My experience is only with Microsoft Dynamics and Business Central. I work with Microsoft Dynamics and have been working with Microsoft Dynamics Business Central for six years, and I've been working with Dynamics 365 for two years. There is a huge difference in complexity and functionality between the two systems; Dynamics 365 is designed for enterprise companies, so it covers about 90% of customer needs without workarounds, which I previously had to implement in Business Central.
The most valuable features I have found in Microsoft Dynamics are the finance modules.
I'm currently working with Microsoft Dynamics 365, the latest version of Microsoft. It's a cloud version, so it doesn't have any versions.
The dashboards are created by Power BI and published only in Microsoft Dynamics from Power BI. All the dashboards we use are generated by Power BI, so the creation is in the Power BI application while being published in the UI of Microsoft Dynamics.
I work with Business Central as an ERP Administrator, and I believe all businesses in Egypt will use Azure.
I would love to improve the dimension sector. Microsoft Dynamics uses dimensions only as financial dimensions, not in the supply chain modules, and this leads to a very poor experience with reporting capabilities across all modules, unlike Microsoft Dynamics NAV, which allows for dimension reporting from any module.
I have been working with Microsoft Dynamics for two years.
I see Microsoft Dynamics as stable and reliable. I haven't faced any outages or abrupt interruptions.
Regarding scalability, I think it's not scalable in Egypt due to pricing being the main concern.
In Egypt, we typically contact the third-party partners from whom we have licenses, not Microsoft directly. I haven't reached out to Microsoft directly for support.
Neutral
Pricing and licensing for Microsoft Dynamics are too expensive.
When obtaining a license for Dynamics 365, the finance module requires 20 users at first, which may be more than needed as some users may not require all 20, making it difficult for businesses with limited user requirements.
Microsoft Dynamics is my comfort zone in the application in the finance module. I am familiar with analytics features such as Microsoft Power BI.
Regarding sales forecasting, we mainly use Power BI in our analysis for sales, not the application reports. It's a limitation only in the reporting because Microsoft Power BI is excellent for creating reports or customizing dashboards; Microsoft Dynamics focuses on functions, not reporting.
In Egypt, we haven't used the AI features yet, so it's too soon to judge this feature. The pricing structure is clearly defined, but it's just too expensive.
So far, there are no specific issues regarding the cloud. Even with businesses in sectors that can afford it, retail solutions in Microsoft Dynamics are not as strong compared to LS Business Central.
On a scale of 1-10, I rate Microsoft Dynamics a 7 out of 10.
