What is our primary use case?
I usually recommend
ManageEngine IT Asset Management for companies across different industries. As long as they have IT equipment or IT infrastructure requiring asset management, they look for this type of solution.
What is most valuable?
Primarily, the useful features are the inventory capabilities, which provide the correct information about IT assets. Additionally, the reporting features on updates and changes made to the assets are valuable. Moreover, it allows correlating IT assets to other configuration items. Customers benefit from proactive planning on IT asset replacements and updates.
What needs improvement?
So far, I'm not getting any requirement to improve. Everything required by end users seems to be available with
ManageEngine IT Asset Management. There could be enhancements like QR code functionality or geolocation, but no customer has requested these features yet.
For how long have I used the solution?
I have been working with ManageEngine IT Asset Management for around fifteen years.
What was my experience with deployment of the solution?
The deployment process is seamless. It can be used both on-premise and on the cloud. All you need is to install the agents, and you can manage the inventory. It is quite a plug-and-play solution, making it self-serve.
How are customer service and support?
The technical support is quite good. Since the solution is simple and easy to use, there is usually less requirement for support.
How would you rate customer service and support?
How was the initial setup?
The implementation process is straightforward. It's a seamless process where the user just needs to install and configure the agents for full functionality.
What about the implementation team?
Once the solution is rolled out, training is conducted so that end users can manage the product themselves.
What was our ROI?
ManageEngine IT Asset Management allows customers to be well aware of their assets. They can plan ahead for replacements or updates, which some customers integrate into their decommissioning programs for cost-saving benefits.
What's my experience with pricing, setup cost, and licensing?
The pricing of ManageEngine IT Asset Management is publicly available, so customers can verify its fairness. Some companies may request discounts, which ManageEngine can provide. The licensing model is quite good and is based on the number of nodes.
Which other solutions did I evaluate?
There are competitors, but local support is crucial as most end users in our region require it. Also, the cost is a significant factor for consideration.
What other advice do I have?
I rate their support at nine on a scale of one to ten. As far as IT Asset Management is concerned, I would rate it at ten out of ten. The overall product rating is ten.
Which deployment model are you using for this solution?
On-premises
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
