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reviewer761322 - PeerSpot reviewer
Technology Manager at a computer software company with 201-500 employees
Real User
Top 20Leaderboard
Efficient asset management empowers proactive planning and streamlined deployment
Pros and Cons
  • "As far as IT Asset Management is concerned, I would rate it at ten out of ten."

    What is our primary use case?

    I usually recommend ManageEngine IT Asset Management for companies across different industries. As long as they have IT equipment or IT infrastructure requiring asset management, they look for this type of solution.

    What is most valuable?

    Primarily, the useful features are the inventory capabilities, which provide the correct information about IT assets. Additionally, the reporting features on updates and changes made to the assets are valuable. Moreover, it allows correlating IT assets to other configuration items. Customers benefit from proactive planning on IT asset replacements and updates.

    What needs improvement?

    So far, I'm not getting any requirement to improve. Everything required by end users seems to be available with ManageEngine IT Asset Management. There could be enhancements like QR code functionality or geolocation, but no customer has requested these features yet.

    For how long have I used the solution?

    I have been working with ManageEngine IT Asset Management for around fifteen years.

    What was my experience with deployment of the solution?

    The deployment process is seamless. It can be used both on-premise and on the cloud. All you need is to install the agents, and you can manage the inventory. It is quite a plug-and-play solution, making it self-serve.

    How are customer service and support?

    The technical support is quite good. Since the solution is simple and easy to use, there is usually less requirement for support.

    How would you rate customer service and support?

    Positive

    How was the initial setup?

    The implementation process is straightforward. It's a seamless process where the user just needs to install and configure the agents for full functionality.

    What about the implementation team?

    Once the solution is rolled out, training is conducted so that end users can manage the product themselves.

    What was our ROI?

    ManageEngine IT Asset Management allows customers to be well aware of their assets. They can plan ahead for replacements or updates, which some customers integrate into their decommissioning programs for cost-saving benefits.

    What's my experience with pricing, setup cost, and licensing?

    The pricing of ManageEngine IT Asset Management is publicly available, so customers can verify its fairness. Some companies may request discounts, which ManageEngine can provide. The licensing model is quite good and is based on the number of nodes.

    Which other solutions did I evaluate?

    There are competitors, but local support is crucial as most end users in our region require it. Also, the cost is a significant factor for consideration.

    What other advice do I have?

    I rate their support at nine on a scale of one to ten. As far as IT Asset Management is concerned, I would rate it at ten out of ten. The overall product rating is ten.

    Which deployment model are you using for this solution?

    On-premises

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Other
    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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    System Administrator at Porto Editora
    Real User
    Top 5Leaderboard
    Digital platform provides stable and valuable support for technical staff
    Pros and Cons
    • "BMC Remedy is very stable and scalable, making it a valuable tool for our support team."
    • "If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very small in our case."

    What is our primary use case?

    BMC Remedy is very important in our IT service management processes. I use it for support with around 38 technical staff and 1,400 people.

    What is most valuable?

    The digital place is very interesting for users, and Smart IT is a very good platform for our technical staff. BMC Remedy is very stable and operational, with users being highly accustomed to using it. It is very stable and scalable, making it a valuable tool for our support team.

    What needs improvement?

    If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very small in our case. We want integration with Microsoft Teams and something similar to Artificial Intelligence.

    For how long have I used the solution?

    I have been using BMC Remedy since 2016, for about ten years.

    What do I think about the stability of the solution?

    BMC Remedy is very stable and very operational. I have encountered no issues.

    What do I think about the scalability of the solution?

    BMC Remedy has been very scalable, handling 38 technical staff and 1,400 support users effectively.

    What was our ROI?

    Over the last five to ten years, there has been a good return on investment because BMC Remedy is very stable and the users are highly accustomed to it.

    What's my experience with pricing, setup cost, and licensing?

    The price is reasonable. It is not easy to negotiate with BMC, but the value is reasonable.

    What other advice do I have?

    I recommend BMC Remedy not to small companies but to companies with a good IT team structure. Overall, I rate the solution an eight out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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