Share your experience using Dell License Manager (DLM)

My main use case for IFS Cloud Platform is for production planning, where I typically use it for production scheduling and for inventory management.

When I open IFS Cloud Platform, the first thing I do is for production, where I use it for planning the release, scheduling the deployments, doing capacity planning, tracking the changes, and also managing maintenance activities.

The best features of IFS Cloud Platform, which my team uses the most, include production planning, production scheduling, and asset management.

IFS Cloud Platform has impacted my organization by allowing our team to spend less time reconciling data and more time executing business operations, as resources are utilized more effectively, reducing waste and improving productivity, while also resulting in reduced downtime and lowered maintenance costs, allowing management to make informed decisions based on actual data rather than historical reports.

There are features that came up during implementation that we are not actually using today, such as field service management (FSM), because we do not have any field technicians visiting customer sites.

One feature I wish IFS Cloud Platform had is to be more AI driven, with proactive recommendations, as it currently provides analytics and planning capabilities, but it would be useful if the platform could identify bottlenecks, predict capacity management issues, and recommend specific actions to users before operations are impacted.

I have been familiar with IFS Cloud Platform for three years.

Before I landed on IFS Cloud Platform, we used to use legacy on-prem ERP systems.

When we first implemented IFS Cloud Platform, it took two days to get up and running.

My team did not need any formal training on IFS Cloud Platform, as they were already aware of how to do it.

Adoption has gone well overall, as we have a pilot group that is experimenting with the setup of IFS Cloud Platform.

I can quantify that impact by saying our team has started working 30 to 50 percent faster, along with a cost saving of around 30 percent and a reduction in downtime by 30 percent.

When evaluating options, I considered other tools such as SAP HANA and Oracle Fusion Cloud besides IFS Cloud Platform.

I decided on IFS Cloud Platform specifically over SAP HANA and Oracle Fusion Cloud because it has a single platform instead of multiple products, allowing everything to be found in a single pane of glass, along with strong asset management capabilities.

The biggest friction point I have run into with IFS Cloud Platform is user adoption, which has been the biggest challenge, as different users in the organization need to get accustomed to the new processes after years of using spreadsheets and legacy systems, requiring training and a mindset shift, along with challenging data migration and process standardization.

My advice to someone considering IFS Cloud Platform with a similar workflow is to spend sufficient time understanding and standardizing their business processes before implementing it, as the technology is very powerful, but the real value comes when processes, data, and teams are all aligned. I would rate my overall experience with IFS Cloud Platform as a 9 out of 10.

BMC Remedy serves as our primary ticketing tool. We have different teams whose applications are configured, and our storage is configured in BMC MID. Whenever there is an alert on any of the storage devices, a ticket is generated in BMC Remedy, and that ticket is assigned to the storage team to check what the alert is for. This is how pricing and everything is managed.

The best feature of BMC Remedy is that you can easily understand all the features in it as they are not complicated. When you click on new incident, all the fields are self-explanatory regarding what is required to be put in the work details node section assigned to chrome. These are all pretty easy to understand, and nothing much training is required for a person to start working on BMC Remedy.

The room for improvement related to BMC Remedy is that if some kind of automation is possible in it, and if its functionality can be improved a little bit.

We have been using BMC Remedy for the last ten years.

BMC Remedy is a very good product regarding stability. We have been using it for ten years, so there are no such issues surrounding that, and from time to time, we do upgrade.

In my company, around three lakh people are using BMC Remedy. We have around three lakh users.

The support team for BMC Remedy is good, though more challenges are faced in engaging our support team to call or ask for different features required to integrate or if something is not working.

I have not done the installation of BMC Remedy as I am just a user of that, since the installation is handled by a different team. We can take care of the storage part for BMC Remedy application, which is running on our storage license alone.

Our management is trying to leave BMC Remedy for ServiceNow.

As for advice on using BMC Remedy for the first time, I would advise that you should go ahead with BMC Remedy as it is a user-friendly and cost-effective product. It is not a concern related to performance, and support is also good.

Price-wise, BMC Remedy is neither very cheap nor very expensive, so I would say it is average.

With BMC Remedy, our company is a customer, and we have a substantial engagement.

I rate BMC Remedy an eight out of ten, where one is bad and ten is excellent.