What is our primary use case?
My main use case for SS&C Blue Prism is to automate repeated tasks which don't require human intervention and to save time and cost through automation. A few HR processes have already been automated. A couple of accounting functionalities are in the process of automation. Once done, it will be able to handle this task without any hassle. We are offering clients the opportunity to include this in their own processes as well, and talks for this are in the finalizing stage.
What is most valuable?
The best features SS&C Blue Prism offers are that data manipulation and handling is very easy and user-friendly. Email handling is excellent, and we are able to automate this task easily. It is considerably secure in handling sensitive data credentials.
SS&C Blue Prism has positively impacted my organization as it has saved a considerable amount of time, more than 5,000 hours of manual work so far. It has saved a considerable amount of money as well. If their costing improves, this metric will improve largely for all organizations. It requires very little coding, so instead of hiring new people trained in a specific tool, we are able to manage this with the existing workforce with a few weekend classes. This approach is very manageable.
What needs improvement?
People new to automation will find it a bit tedious at the beginning because object recognition methods will take a while to catch on. Pricing for SS&C Blue Prism will need improvement for larger market capture.
SS&C Blue Prism can be improved in that costing is on the higher side, especially for organizations working under a tight budget. Object recognition could use improvement. It is almost there, but if we could do away with almost any need for coding, it will be great, especially for those who are less tech-savvy.
The documentation for SS&C Blue Prism is adequate, but tutorials and online videos would be beneficial if added.
The only other improvements needed for SS&C Blue Prism that I haven't mentioned yet is that costing is higher and object recognition work may need time to be hands-on.
For how long have I used the solution?
I have been using SS&C Blue Prism for the past five years.
What do I think about the stability of the solution?
SS&C Blue Prism is very stable. I have not experienced any downtime or lagging.
What do I think about the scalability of the solution?
SS&C Blue Prism's scalability is excellent as it can easily handle a large amount of data. It grows with my organization's needs and is very scalable.
How are customer service and support?
My experience with SS&C Blue Prism's customer support is that the support is good and with time, online support in other forums is becoming available as well.
Which solution did I use previously and why did I switch?
Previously, we were using UiPath Enterprise RPA platform. The reason why we switched, despite UiPath being a good tool, was that it is open source, so it has some limitations. However, SS&C Blue Prism is more popular and famous as of now. Our team took that into consideration before making the final decision. It is also very easy to use with minimal coding. Additionally, it automates a lot and is easy to handle, saving time and money. Those factors were another big plus. That is why we decided to switch from UiPath to SS&C Blue Prism.
How was the initial setup?
My experience with SS&C Blue Prism's pricing, setup cost, and licensing is that the cost can be high, especially for organizations working under a tight budget, so the price could be more pocket-friendly and user-friendly. The setup is fairly simple. If you could do away with the coding, it would be perfect.
What was our ROI?
I have seen a return on investment with SS&C Blue Prism as it has saved us money and time through automation.
What's my experience with pricing, setup cost, and licensing?
My experience with SS&C Blue Prism's pricing, setup cost, and licensing is that the cost can be high, especially for organizations working under a tight budget, so the price could be more pocket-friendly and user-friendly. The setup is fairly simple. If you could do away with the coding, it would be perfect.
Which other solutions did I evaluate?
Before choosing SS&C Blue Prism, I evaluated other options such as Micro Focus LoadRunner.
What other advice do I have?
I calculated the 5,000 hours saved through SS&C Blue Prism by doing a consideration and comparison between our previous tool, which was UiPath Enterprise RPA platform. I can now calculate that we have been able to save 5,000 hours of manual work so far.
My advice to others looking into using SS&C Blue Prism is that it is a good tool that has enabled us to handle a large amount of data. It saves time and cost through automation. Therefore, it is a great tool.
SS&C Blue Prism is very secure in handling our sensitive data credentials, and we have peace of mind. I would rate this product a 9 out of 10.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.