What is our primary use case?
In our data center, we have a lot of servers, and we have an infra server where we have a domain controller, a file storage server where we have a Dell server, an application server, and a proxy server in our setup. We mostly use the Dell server.
I am currently using only the MX- Series, and I never get a chance to use the modular design in Dell PowerEdge MX- Series.
What is most valuable?
The best features of the MX- Series are its performance, which can work 24/7 without rebooting. As for durability and solid hardware, the last reboot for this server was six months ago, and there are no blue screen errors; everything is fine.
The most valuable feature is that it does not experience downtime easily. Since we have had downtime getting the server down for troubleshooting and replacing parts, that situation has not happened while I am working.
Dell PowerEdge MX- Series has positively impacted my organization by being the backbone, and I am the gatekeeper for monitoring and troubleshooting. This product makes my life easy by not giving me any downtime and working up to the mark.
What needs improvement?
I wanted to highlight that sometimes the patches from the firmware are not compatible with the hardware, which can crash the operating system and mess up the RAID configuration. If the patches are corrupted from the software level, we can roll back from safe mode, but if they crash on a hardware level, the whole box goes down, and it is very difficult to get the server online.
The product cost is fine, but the licensing cost is much higher. For the licensing regarding Dell storage and warranty, if they could give us some discounts for extending the warranty on a Dell part, that would be beneficial for my organization.
For how long have I used the solution?
I have been working for the last ten years with this Dell Blade server.
What do I think about the stability of the solution?
Everything is all good, and the RAM, RAM speed, and CPU core are fine. The fan is working for two to three years with no sound, and we are only going to do cleaning. All the Dell devices and the infrastructure are working fine.
My experience with the stability aspect is very positive. It is hard to get this server or the devices down with any hardware issue or patching. Despite power fluctuations, the server is working fine without motherboard or hardware issues.
What do I think about the scalability of the solution?
I can say the scalability aspect of Dell PowerEdge MX- Series is a 9.5, but if you want to convince me more, you can mention it as 10 out of 10.
I am not trying to convince you; that is my valid experience working with the technology, and I keep it at 9.5 for me and give it 9.5 to the company.
How are customer service and support?
Once I log a case with the Dell vendor, they respond very well. If we need to replace the RAM module or have any troubleshoot activity, the Dell engineer will be available to fix whatever the issue is.
I purchased Dell directly through the Dell vendor, not through third parties.
How would you rate customer service and support?
How was the initial setup?
When Dell PowerEdge MX- Series was delivered in my data center, the unmounting and mounting from the rack went very smoothly. They are cushioned with plastic and foam, and I do not have any difficulty mounting or unmounting in the rack. The quality is very high, and you can feel it.
Which other solutions did I evaluate?
I do not find significant differences because HP is also good. However, when you compare them, you cannot compare BMW with a Mercedes; they are all brands. Both technologies are very fine, but I go for Dell because it makes my life easy.
What other advice do I have?
Regarding storage capacity, the local storage is fine, and we also have a Dell EMC for the storage. Both are working very well, so we are doing well from the Dell perspective.
If my company and my setup are working fine, I will definitely suggest going for Dell. The support, product, and application are good, and even after sales, Dell contacts us for feedback about any issues or planning for migration or purchasing other technologies. Their connectivity and communication with us is very frequent.
As a product, I rate Dell PowerEdge MX- Series as a very good product, and I would give it an overall rating of 9.5.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.