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My main use case for TeamViewer Business is that it is a very reliable, fast, and secure remote access software. I have been using this for eight years and above for remote access. I typically use this to collaborate with the back end for guiding me through specific templates, labeling, and meeting quality standards. It lets me switch between devices easily, which is very convenient. I do not have to wait for any approval to log into the systems at any time.

Besides, it reconnects on its own once the remote machine reboots and comes online. It provides a high level of security, protecting from cyber attacks and aids in providing assurance in regulated environments through two-factor authentication and end-to-end encryption features.

A specific example of when I use TeamViewer Business for remote access or collaboration with the back end is when I was working on a LaTeX formatting of a math problem where I faced some issues with spacing the character. One of the back-end team members connected me via TeamViewer Business, took control of my system, and explained the spacing in characters to me in real time. It was amazing to learn in real time, ask questions, and watch them perform the task on my system. I also added the session notes where I could refer later. That really gives a lot of confidence.

I also appreciate that notes can be added once the session ends, which gets logged as well with history. This helps in differentiating one session from another in case of multiple back-to-back sessions.

The best features TeamViewer Business offers in my opinion are collaboration, templates, a high level of security, and session recording. Collaboration allows me to collaborate remotely with my team members. Besides reconnecting automatically, it provides a high level of security, protecting from cyber attacks and aids in providing assurance in regulated environments through two-factor authentication and end-to-end encryption features. It also allows recording live sessions, which can be replayed as needed for future reference.

TeamViewer Business has positively impacted my organization as collaboration has enhanced, especially remote collaboration by 60 to 70 percent. I have been able to collaborate with clients and other team members seamlessly. Enhanced workflow efficiency includes faster approvals and a lowered risk of data loss, misuse, and leak through robust features like two-factor authentication and end-to-end encryption. It also facilitates compliance using documentation and auditing through recordings and logs.

TeamViewer Business could be improved with a very basic transfer interface for files and folders transfer with an indication of the size of the transferred files and estimated time needed. Currently, no built-in or integrated whiteboard is provided. Using an external whiteboard is time-consuming and cumbersome. Additionally, sometimes the synchronization breaks with complex characters like LaTeX code. There is no formatting support for real-time chat for such characters.

I have been using TeamViewer Business for the past eight years.

I get work done even when the internet is a little unstable with some drop in resolution. There is barely any lag. TeamViewer Business is very stable in my experience. I have not experienced any lagging.

TeamViewer Business is very scalable. I am able to collaborate with clients and other team members even remotely, troubleshoot, and accomplish all tasks in one platform. It grows with my organizational needs.

The customer support for TeamViewer Business is great. The support team is very proactive and responsive.

Positive

I previously used AnyDesk before TeamViewer Business. The reason I switched from AnyDesk is that TeamViewer Business mobile apps are excellent with specializing in remote control, file transfer, and device switching. AnyDesk mobile apps are also functional but are less accurate for precision tasks like cursor control. TeamViewer Business keeps a detailed session history by default, which includes access time, duration of the session, and device metadata, while AnyDesk has a limited storage protocol unless manual intervention is present.

My experience with pricing, setup cost, and licensing is that the price is competitive and relative, but it is a very user-friendly and affordable tool. Compared to the features it offers, this tool is more cost-effective. It is also very easy to set up, especially through the help of customer support, which is very proactive, easy, and professional.

I have seen a return on investment. This tool has enabled us to enhance workflow efficiency with faster approvals and lowered risk of data loss, misuse, and leak. It has facilitated compliance using documentation and auditing through records, recordings, and logs, and has boosted collaboration, especially with our clients and team members remotely or in the office.

My experience with pricing, setup cost, and licensing is that the price is competitive and relative, but it is a very user-friendly and affordable tool. Compared to the features it offers, this tool is more cost-effective. It is also very easy to set up, especially through the help of customer support, which is very proactive, easy, and professional.

Before choosing TeamViewer Business, I evaluated other options such as Google Meet and Slack.

I started with the trial version for seven days. During the initial phase of using it continuously, I realized this has been by far the most efficient and seamless working software for my organization and it was the best fit. TeamViewer Business is a reliable, fast, and secure remote access software. I would rate TeamViewer Business eight out of ten based on its security, ease of use, cost-effectiveness, and facilitation of collaboration even in remote areas.

My advice to others looking into using TeamViewer Business is to start with the trial version to experience the software firsthand and determine if it is the right fit for your organizational needs.

My main use case for Microsoft Remote Desktop Services is to log in remotely into a different environment. I have an appliance that we can log in to and be able to get onto different servers and navigate, and we get there through Microsoft Remote Desktop Services.

The best features Microsoft Remote Desktop Services offers include being able to log in and being able to control other machines.

Controlling other machines helps me in my role as it improves our workflow, allowing us to get in rapidly and do our work.

Microsoft Remote Desktop Services has positively impacted my organization by allowing us to remote in rapidly and securely. The secure aspect of Microsoft Remote Desktop Services helps my team stay secure by supporting MFA, which allows us to secure who logs in.

Microsoft Remote Desktop Services helps my team collaborate and work together by allowing us to put everything in one ecosystem with the integration, and it works very well with Windows Server, Active Directory, and Azure.

Microsoft Remote Desktop Services handles updates and maintenance in my environment easily, as it is easy to manage. Microsoft Remote Desktop Services performs very well in terms of reliability and uptime for my organization, and I appreciate this feature.

Microsoft Remote Desktop Services integrates with my existing security tools and policies and is compatible with our security stack, as we are a Microsoft shop, and it works well with us.

When multiple users are logged in at the same time, we have not noticed any issues with Microsoft Remote Desktop Services. The user experience for my team with Microsoft Remote Desktop Services is intuitive and easy to use.

Microsoft Remote Desktop Services can be improved by addressing the single session limitations and also clarifying the licensing, which can be confusing.

I have been using Microsoft Remote Desktop Services for five years.

Microsoft Remote Desktop Services is stable.

The scalability of Microsoft Remote Desktop Services performs well.

Microsoft has good customer support. I would rate the customer support of Microsoft Remote Desktop Services a 10.

Positive

I cannot share any metrics on return on investment, but I appreciate the features and the use of it.

My experience with pricing, setup cost, and licensing for Microsoft Remote Desktop Services was that the licensing was acceptable, but I think the cost was fair.

Before choosing Microsoft Remote Desktop Services, I evaluated other options, particularly Citrix.

Microsoft Remote Desktop Services is a good product and I recommend using it. I would rate this product a 9 out of 10.