Try our new research platform with insights from 80,000+ expert users

Share your experience using SecureTrust Network Access Control

The easiest route - we'll conduct a 15 minute phone interview and write up the review for you.

Use our online form to submit your review. It's quick and you can post anonymously.

Your review helps others learn about this solution
The PeerSpot community is built upon trust and sharing with peers.
It's good for your career
In today's digital world, your review shows you have valuable expertise.
You can influence the market
Vendors read their reviews and make improvements based on your feedback.
Examples of the 98,000+ reviews on PeerSpot:

reviewer1235277 - PeerSpot reviewer
Network Product Manager/ Senior Presales engineer at a computer software company with 501-1,000 employees
Real User
Top 10
Provides powerful network access with excellent policy management

What is our primary use case?

My use case for Aruba ClearPass is that it's the best NAC solution.

What is most valuable?

The most valuable functions of Aruba ClearPass include self-service registration with an onboarding license and OnGuard for security to check system status. The solution allows onboarding for users and offers many additional capabilities.

Guest access management is particularly important for Aruba ClearPass. Users can implement self-registration for guest management. The system allows you to identify each device that has access, though this depends on multiple factors. The feature's implementation varies based on these different factors.

What needs improvement?

I cannot see any improvement in Aruba ClearPass as it has remained largely the same since its creation. It is based on Linux, and I think they must make it a fabric for all products, not only for Aruba ClearPass. It should be one integrated solution from the switching part, Aruba ClearPass part, and access point or wireless solution.

I am uncertain if they have integrated it with Central, but managing Aruba ClearPass through Central would be beneficial. I believe this is in HP's plan.

For how long have I used the solution?

I have been working with Aruba ClearPass for approximately seven years.

What was my experience with deployment of the solution?

The policy management capabilities of Aruba ClearPass can be complicated for normal users, but for experienced users, it is quite straightforward.

What do I think about the stability of the solution?

Regarding stability, Aruba ClearPass is the number one NAC solution I can rate. It is better than ICE and better than Forescout in my opinion.

What do I think about the scalability of the solution?

From my perspective as a presales professional, when designing Aruba ClearPass from the beginning, you must make space for scalability. The process is straightforward as you only need to add a license. Everything will be handled when you add new users because all configurations are deployed from the beginning.

How are customer service and support?

The customer service team is very good. When I encountered a problem with Aruba ClearPass, they sent an Indian support representative who was exceptionally experienced. I learned many things from him, as he was extraordinarily knowledgeable compared to other Aruba representatives I have worked with.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

ICE (Identity Services Engine) from Cisco is the main competitor in the market for Aruba ClearPass. While I haven't personally worked with ICE, based on NSS Labs reports and discussions with colleagues, Aruba ClearPass is preferred over ICE.

How was the initial setup?

Regarding on-premises deployment, there are two types: hardware server and VM. The hardware deployment is not simple and requires someone with significant experience. The person deploying should be at minimum a professional level, not someone junior, as the product involves many complex aspects.

What about the implementation team?

We are a partner for Aruba.

What other advice do I have?

Aruba ClearPass is very powerful when integrated with Palo Alto, resulting in enhanced security. The integration between Palo Alto and Aruba ClearPass is straightforward.

Their market share has grown significantly. While they initially had minimal market presence, they have increased their share across all Aruba products, not just one product.

On a scale of 1-10, I rate Aruba ClearPass a 10.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Flag as inappropriate
Engineer at NewLogics
Real User
Top 5Leaderboard
Deep integration with education systems enhances authentication, while the interface and support need improvement

What is our primary use case?

The common use case for Ruckus Cloudpath is that we focus on using it for education, as it's very good for authenticating the employees, teachers, and staff to the system, making it a very great solution for onboarding customers to the Wi-Fi and controlling and managing access to the network.

What is most valuable?

The best features of Ruckus Cloudpath include the deep integration with the education system, the Eduroam, and the ease of creating workflows to manage each authentication process separately, allowing me to create a separate workflow for employees, guests, and students while being flexible in adjusting the policy.

The enhanced guest access capabilities have been beneficial to my organization as we can separate guests on a different network and control their access using tokens or pre-generated vouchers, SMS authentication tokens, and the captive portal already implemented inside the Ruckus Cloudpath. Using this captive portal, I can generate self-onboarding for guests or use the BYOD for staff and employees or students.

What needs improvement?

The user interface of Ruckus Cloudpath needs some enhancement along with the support process, requiring more qualified engineers to support this product.

The pricing of Ruckus Cloudpath needs a little bit of adjustment to be reduced.

For how long have I used the solution?

My experience with Ruckus Cloudpath is about eight years.

What was my experience with deployment of the solution?

The initial setup of Ruckus Cloudpath is not straightforward, as it requires technical experience. It falls more on the complex side.

What do I think about the stability of the solution?

It is a stable solution.

What do I think about the scalability of the solution?

Ruckus Cloudpath is a scalable solution.

How are customer service and support?

When it comes to technical support for Ruckus Cloudpath, I would rate it around five or six maximum on a scale of one to ten.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup of Ruckus Cloudpath is not straightforward, as it requires technical experience.

What was our ROI?

From my perspective, I see a high return on investment with Ruckus Cloudpath for big education institutions such as universities and schools. For a big organization, there is a high level of ROI with Ruckus Cloudpath, but when it comes to smaller organizations, it yields less ROI as it takes some time because it's not cheap, and there are customers for whom it isn't a great fit.

What other advice do I have?

The advanced analytics and reporting functionalities are actually a separate feature not related to Ruckus Cloudpath, as Ruckus Analytics and Ruckus AI handle this, making them a different product. Ruckus Cloudpath is used only for onboarding users, authentication, and acting as network access or admission control for users, while Ruckus AI and Ruckus Analytics are distinct.

My advice for people looking into using Ruckus Cloudpath is to set the expectation right regarding what they expect to get from this solution, as it doesn't fit every scenario. If I'm in education, it will be nice, but if I'm focusing on guests or someone coming from abroad, it's not the best solution since it doesn't fit hospitality or real estate well, but it is good for education and business complexes.

I rate Ruckus Cloudpath eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Flag as inappropriate