Share your experience using SendGrid

My main use case for SendGrid is sending emails using SendGrid. I also design some templates to send to customers, and from time to time, according to the schedule, we send the templates.

My client has taken a paid SendGrid account, and we go into the account section and design some emails. In our code, we use the token key, and based on the token key, we receive the sender information, receiver information, the email body, and subject, and then we send the email.

Regarding my main use case with SendGrid, there are a couple of ways to send the email. One way is that I need to send the certificate details to the students as part of my software. After completing their certification, we send the certificate detail over the email using SendGrid, and the email body is dynamically updated using the code so the student receives the certificate.

The best features that SendGrid offers are email sending and the customization of the UI that you will receive at the recipient's.

This is a great feature in SendGrid because it is easy to customize, it is faster, and we can easily track the delivery report and all the delivery emails.

SendGrid's impact is very good because previously I was using SMTP email that is server-based, which was not a successful way, as the email was getting failed with no delivery report. Using SendGrid, the emails deliver faster, and they do not go to spam but are directly received in the recipient's inbox.

Since switching to SendGrid, I have seen that time is saved. The trust of the portals like Gmail and Outlook ensures the emails are received quickly with minimum failure, which increases the business.

SendGrid is already nice, but it could be improved by providing the company ID when sending the email. I was sending emails to my customers in a tenant-based project, where I need to maintain the company ID for each email to determine which emails belong to which company. When checking the delivery report, I need to filter with the company ID, which currently cannot be done.

I have been working in my current field for the last fourteen years.

SendGrid is stable.

The scalability of SendGrid is great.

Customer support is also nice.

Negative

Previously, I have used SMTP, which was very slow and resulted in frequent failures, which is why I switched to SendGrid.

I do not have any challenges with deploying SendGrid on Azure compared to my previous setup.

I have not evaluated any other option before choosing SendGrid. I directly started with it.

Since using SendGrid, I save money, and it is a good investment. The time is also saved, as it is really hard to send emails one by one to multiple people. Using SendGrid makes it easy.

The pricing is good, the cost is good, and I have no issues with licensing.

I definitely recommend others to look into using SendGrid. I would rate this product a ten out of ten.

My main use case for SendGrid is to send emails to my clients.

A specific example of the kind of emails I send to my clients using SendGrid is that we ask them about what their software license entitlement is, and we ask them to respond back to us. The email categories are notifications; we send them notifications, and we also ask them to follow up. We have defined email templates that we use to reach out to them.

The best features SendGrid offers include the ability to send emails with no lag in email sending and enabling the API component so I can use Microsoft Outlook from my organization. I can use SendGrid APIs to send out emails.

The API component has definitely made my workflow easier, and it has also helped us remain within our compliance reviews. Additionally, it has helped us to integrate it with other third parties, such as AWS services and AWS SES. We are also looking at opportunities to integrate it with some of the IBM components.

SendGrid has positively impacted my organization by being a trusted partner for sending emails.

SendGrid can be improved by making it more versatile and facilitating easier connections with third parties.

I believe SendGrid should connect with the IBM Watsonx platform more easily.

I have been working in my current field for over nineteen years.

SendGrid is stable so far.

We have not tested SendGrid's scalability yet as we are still in the preliminary development stages, and we have not scaled out SendGrid capability to one thousand, five thousand, or ten thousand customers. We are still developing with a handful of test cases.

As of now, I have not interacted with customer support as there has not been a need.

We did not previously use a different solution before SendGrid, as this is a brand new requirement around agentic AI use case that we have not done before.

SendGrid is deployed in my organization in a hybrid cloud setup.

My company does not have a business relationship with this vendor other than being a customer, and we do not have a technical relationship with this company since we are just trying to do a concept.

Unfortunately, we have not collected metrics for return on investment with SendGrid yet as we are still in the preliminary stages of starting.

I have no details about pricing, setup cost, and licensing as that is managed by our Alliance and Ecosystem team.

Before choosing SendGrid, we did not evaluate other options because this is an agentic AI use case that we just started choosing.

My advice to others looking into using SendGrid is to explore your use cases, and then reach out for help if needed. Additionally, cost plays a factor, and there are other players in the market also offering the same services. I gave a rating of nine out of ten because there is some scope for improvements.