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Examples of the 114,000+ reviews on PeerSpot:

reviewer2884647

Works at a consultancy with 11-50 employees

Aug 16, 2026

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Struggle with poor support has limited how I send reliable marketing and confirmation emails

Pros and Cons

"I use SendGrid for sending marketing emails and confirmation emails from our web pages."

"SendGrid has documentation that is not up to date, and their support team is the worst."

What is our primary use case?

I use SendGrid for sending marketing emails and confirmation emails from our web pages.

How has it helped my organization?

SendGrid has documentation that is not up to date, and their support team is the worst. I see little to no care or pride in what they do. Also, I am not able to get proper help with issues. There is a 24-hour turnaround or more when I have an issue. Things should be escalated. I prefer Lyris, but we made the switch and will be looking to go back.

What needs improvement?

I think there is room for improvement in customer service, up-to-date documentation, and better training.

For how long have I used the solution?

I have been using the solution for over 5 years.

Which solution did I use previously and why did I switch?

We used Lyris in the past. We switched because we thought SendGrid was better.

What's my experience with pricing, setup cost, and licensing?

Pricing is not the issue; it seems appropriate.

What other advice do I have?

I am just not happy with customer service handling. They removed the feature to call directly to them; now I have to create a ticket and such.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Last updated: Aug 16, 2026

reviewer2849520

Works

Jun 8, 2026

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Long-term email campaigns have supported our needs but have exposed unacceptable client care

Pros and Cons

"The valuable features include email capabilities, among other offerings."

"They are very bad at supporting clients."

What is our primary use case?

I use the solution to send transactional and promotional emails.

How has it helped my organization?

It was great until suddenly they stopped my subscription without a proper reason.

What is most valuable?

The valuable features include email capabilities, among other offerings.

What needs improvement?

They should take care of their customers more carefully.

For how long have I used the solution?

I have been using the solution for more than 10 years.

Which solution did I use previously and why did I switch?

I have used AWS SES, Mailgun, and many more solutions before.

What's my experience with pricing, setup cost, and licensing?

My advice is not to buy SendGrid; instead, use alternatives.

Which other solutions did I evaluate?

There are alternate solutions, and they at least explain every step properly.

What other advice do I have?

They are very bad at supporting clients. We had to write to them repeatedly, and they do not read our correspondence before replying.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Last updated: Jun 8, 2026