What is our primary use case?
OneSignal is fantastic for getting push messages out on new contacts, especially when launching new products, special offers, and anything that someone visiting our website would generally be interested in. Keeping our contacts engaged is a great way to build an organic audience in a world that relies on social media traffic to fuel web traffic. OneSignal has a big opportunity to be overused, however.
OneSignal is perfect for what we do. It is easy to use, and the customer support is very easy to reach. We use it on our magazine also. We send more than 100,000 notifications daily and it performs well.
This tool has really been helpful, especially for push notifications to segmented users. We are able to send discounts to different segments of users, such as 20% to inactive users, 10% to active users, and 5% to engaged users. This action promotes recovering and improving the use of our app. We can also schedule all messages for one or two weeks, which has saved us a lot of time and money since only one person manages the scheduling. With in-app messaging, we can achieve a return on investment, particularly when making sales for a limited time, and the combination of these three examples can improve retention and provide a great ROI.
OneSignal is perfect for push notifications, in-app messaging, and general communication with our users in our app. If you have a developer team, they will need to implement it once, and after that, the platform offers more advantages and is free until you reach a significant number of users. OneSignal may not be suitable if you do not have a technology team that can implement it into your application.
What is most valuable?
The best features OneSignal offers in my experience include the ability to track reach, click, and other stats. It integrates well with WordPress, can segment an audience, can send manual push notifications, and is easy to use. Additionally, you can send automatic notifications and schedule them, and it is also easy to install.
I find all of these features very useful as they help us to reach out to a larger number of our audience and elevate our marketing strategy. The interface is very user-friendly and easy to customize to fit organizational needs.
OneSignal has positively impacted my organization with increased sales attributed to it, a higher number of monthly visitors, increased customer loyalty, and it keeps users coming back, supporting customer retention. It brings us additional traffic and helps us promote our products to our audience whenever I want. It is readily available.
What needs improvement?
I wish to improve the mobile app, especially for those working remotely or on the go, making it better for them. There are also improvements needed in delivery ability and concerns about data storage.
Scheduling to multiple mediums can be difficult. For instance, we have to do separate notifications for the app and website, which is time-consuming.
For how long have I used the solution?
I have been using OneSignal for the past five years.
What do I think about the stability of the solution?
In my experience, OneSignal is very stable, with no downtime or lagging, and I have noticed no issues.
What do I think about the scalability of the solution?
OneSignal is very scalable and can handle my organization's growth easily.
How are customer service and support?
The customer support is very responsive and quick to respond to our queries, being solution-oriented.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I previously used Firebase before switching to OneSignal.
How was the initial setup?
My experience with pricing, setup cost, and licensing shows that the cost is very effective compared to other mediums, with straightforward and easy setup.
What about the implementation team?
If you have a developer team, they will need to implement it once, and after that, the platform offers more advantages and is free until you reach a significant number of users. OneSignal may not be suitable if you do not have a technology team that can implement it into your application.
What was our ROI?
With in-app messaging, we can achieve a return on investment, particularly when making sales for a limited time, and the combination of these three examples can improve retention and provide a great ROI.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing shows that the cost is very effective compared to other mediums, with straightforward and easy setup.
Which other solutions did I evaluate?
Before choosing OneSignal, I evaluated ClickSend and ActiveCampaign.
What other advice do I have?
OneSignal was free until we reached 130,000 users, and even then, the amount charged is very low and affordable.
I rate OneSignal nine out of ten because it is fantastic for getting push messages out on new content, special offers, and anything that someone visiting our website will generally be interested in. It has helped us to increase our marketing strategies, and we have seen a lot of productivity growth in my organization.
My company is a customer of this vendor and has no other business relationship beyond that.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.