Compare Trustwave vs Untangle

Trustwave

Based on 16 reviews.

Untangle

Based on 27 reviews.

Sample Customers

Trustwave Next Generation Firewall

Manna Enterprises

Untangle NG Firewall

North American Stamping Group, Cerebral Palsy of North Jersey (CPNJ), Brown County Schools, IN, City of Bridgeton, MO, Lancaster County, SC, Vision Charter School, Clay County Sheriff’s Department, NC, Breakwater School, Boys & Girls Club of Manchester, NH, Admiral Farragut Academy, Flow Companies, No Ordinary Hotel, KECdesign,

Popular Solutions

Trustwave DbProtect

1 reviews

Trustwave App Scanner [EOL]

0 reviews

Trustwave Secure Email Gateway

2 reviews

Untangle NG Firewall

6 reviews

Untangle Application Control

0 reviews

Top Industries

Computer Software Company

18%

Financial Services Firm

11%

Government

Healthcare Company

Computer Software Company

12%

Comms Service Provider

11%

Government

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Marcelo Raza
Cyber Security Architect at Oakmount
In my company, there is a need to protect some reports, especially some little reports about some test databases,...
Read full review of Trustwave DbProtect »
Farooq Akbar
Cloud & Systems Admin at Service Management Group, Inc.
We primarily use it for Email protection and enhanced security features.
Read full review of Trustwave Secure Email Gateway »
Anonymous User
Project Manager at a construction company
We use WebMarshal primarily for web securities.
Read full review of Trustwave WebMarshal [EOL] »
Anonymous User
IT Security & Compliance Administrator at ITCBD
Log collection, and correlation engine usage.
Read full review of Trustwave SIEM [EOL] »
JonathanChawatama
IT Security Consultant at ZOL Zimbabwe

Read full review of Trustwave Secure Web Gateway [EOL] »

Review 1 of 5

MatthewSmith3
Service Delivery Manager at CasCom
I use it at all of our client locations as a gateway security appliance. It's great and very secure. It has intrusion...
Read full review of Untangle NG Firewall »
Andre Lourens
Technical at Gemini Networks
The main use case is to control user access to specific applications and limit access to websites like Facebook. It...
Read full review of Untangle Application Control »

Review 1 of 2

Customer Service

Marcelo Raza
Cyber Security Architect at Oakmount
The solution's technical support is provided to us from Chicago by an analyst who also provides support to many in...
Read full review of Trustwave DbProtect »
Farooq Akbar
Cloud & Systems Admin at Service Management Group, Inc.
Support is not so good, honestly. The response time could be faster.
Read full review of Trustwave Secure Email Gateway »
Anonymous User
Security Program Manager at a tech company
Had good technical support, as far I could remember.
Read full review of Trustwave App Scanner [EOL] »
Anonymous User
Cyber Security Engineer at a tech services company
We did not interact much with the technical support but they were helpful when needed.
Read full review of Trustwave DbProtect »
Anonymous User
Associate QA Engineer at a tech company
Customer Service: 7/10. Technical Support: 7/10.
Read full review of Trustwave App Scanner [EOL] »
Anonymous User
Associate Software Engineer(Security) at a tech company
Customer Service: 8/10. Technical Support: 7/10.
Read full review of Trustwave App Scanner [EOL] »
Anonymous User
Security Manager at a healthcare company
We haven't had to use technical support.
Read full review of Trustwave App Scanner [EOL] »
Anonymous User
Salaes Manager at a tech services company
The vendor should provide technical support services. Instead, we are providing support for the customer. Whenever we...
Read full review of Trustwave Secure Email Gateway »
Timur Shaikhin
Chief Technology Officer at a non-profit
My experience with customer support has been good, although sometimes the time difference with the support team makes...
Read full review of Trustwave DbProtect »
JonathanChawatama
IT Security Consultant at ZOL Zimbabwe
Technical support is very competitive.
Read full review of Trustwave Secure Web Gateway [EOL] »
Anonymous User
Project Manager at a construction company
Technical support was not bad. It wasn't the best because we don't manage it internally, but it's been okay.
Read full review of Trustwave WebMarshal [EOL] »
Patrick Essien
Consultant Member at a financial services firm
I would give technical support a rating of 3/5.
Read full review of Trustwave DbProtect »
Anonymous User
Regional Database Administrator / Information Security Analyst at a non-profit
The technical support isn't entirely the best. I would give them a rating of 6/10.
Read full review of Trustwave DbProtect »
Rashid Alsalmi
Consultant at a tech services company
We rarely have problems with this solution, but when we do then the technical support is great.
Read full review of Trustwave DbProtect »

Review 1 of 14

JonathanHowell
Founding Director at Cyberdyne Solutions
Untangle NG Firewall's tech support is cumbersome.
Read full review of Untangle NG Firewall »
Momodou Jarju
Co-Founder & CTO at 2M Corp
Customer service and support are not very helpful. I rate them a three out of ten.
Read full review of Untangle NG Firewall »
Andre Lourens
Technical at Gemini Networks

Read full review of Untangle Application Control »
RicardoDias
Network and Programming Specialist at Twentytwo Integration
Unfortunately, I don't have tech support because the whole license doesn't include tech support. However, it's been...
Read full review of Untangle NG Firewall »
MatthewSmith3
Service Delivery Manager at CasCom
I would rate customer service as seven to eight out of ten. They're pretty good and responsive, knowing their product...
Read full review of Untangle NG Firewall »
Momodou Jarju
Co-Founder & CTO at 2M Corp
It has good assistance, especially with license management, but not that technical.
Read full review of Untangle Application Control »
Josh Evans
CEO at DragonTech IT Services, Inc
I would really like phone support for emergencies. I'm not sure if there is one. I don't think I've ever had to...
Read full review of Untangle NG Firewall »
Richard Weiner
President at Digital Information LLC
Their technical support has been excellent. When I first got the solution, I didn't know much about it, and they...
Read full review of Untangle NG Firewall »
Anonymous User
Solutions Architect at Terrific Tech
In terms of technical support, the service is excellent. Considering that there is a command center where you can...
Read full review of Untangle NG Firewall »
Barry Arendt
Owner at ThinkEzIT
Their technical support is of top quality.
Read full review of Untangle Application Control »
Barry Arendt
Owner at ThinkEzIT
The technical support is wonderful. They are all US-based out of Colorado. When you need help, you are not talking to...
Read full review of Untangle NG Firewall »
Anonymous User
Owner (Senior Systems Engineer) at 3Kay Solutions
I initially had difficulty getting device license to appear in command center and had to log a support call. The...
Read full review of Untangle NG Firewall »
Balakrishna Medikonda
Director at eSupport Solutions
We have not had a problem for the past couple of years so we have not been in contact with technical support.
Read full review of Untangle NG Firewall »
Jeff Nduva Nduva
Technical Operations Manager at COSEKE
In terms of customer support, so far I've not needed to contact them because I've not had any issues with the solution.
Read full review of Untangle NG Firewall »
Evert Le Roux
Business Owner at Anyshape
The technical support is very good. With all the licenses, they give you free 24-hour support. If the system gives an...
Read full review of Untangle NG Firewall »
Victor Odoyo
Director at Kisii County Government
The local technical support does not understand the product very well. It's very hard to find a technical support...
Read full review of Untangle NG Firewall »
RajeevArora
Managing Director at Orsusindia pvt ltd
We never had many issues, and whenever we had issues, their support was good enough to give us good feedback. They...
Read full review of Untangle NG Firewall »
MangingDirectr67
Managing Director at a non-profit
We never had to use technical support. We had engineers in-house who could keep it running without needing external...
Read full review of Untangle NG Firewall »
Barry Arendt
Owner at ThinkEzIT
The solution provides really good technical support.
Read full review of Untangle NG Firewall »
Aziz Ur Rehman
Provincial Program Manager at Human Focus Technologies
The technical support team has limited resources for fixing issues. There are a few videos and documentation online...
Read full review of Untangle NG Firewall »
FedericoVillanueva
Founding Partner - Technology Director at VSN LATAM
We contacted them for technical support only once, and the issue was resolved in less than two hours. Their support...
Read full review of Untangle NG Firewall »
Anonymous User
Product Manager - Backup & Utilities at NovaStar Software & Consulting GmbH
We've never had to reach out to technical support, as we have yet to face any issues using the solution.
Read full review of Untangle NG Firewall »

Review 1 of 22

Technical Support

No Data Available

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