Compare Splunk vs Trustwave

Splunk

Based on 918 reviews.

Trustwave

Based on 16 reviews.

Latest Research

Buyer's Guide

IBM Security QRadar vs. Splunk Enterprise Security

September 2025

IBM Security QRadar vs. Splunk Enterprise Security

Updated: September 2025

Sample Customers

Splunk Enterprise Security

Splunk has more than 7,000 customers spread across over 90 countries. These customers include Telenor, UniCredit, ideeli, McKenney's, Tesco, and SurveyMonkey.

Popular Solutions

Splunk Enterprise Security

175 reviews

Splunk AppDynamics

36 reviews

Splunk Observability Cloud

40 reviews

Trustwave DbProtect

0 reviews

Trustwave App Scanner [EOL]

0 reviews

Trustwave Secure Email Gateway

1 reviews

Top Industries

Financial Services Firm

14%

Computer Software Company

14%

Manufacturing Company

Government

Computer Software Company

15%

Financial Services Firm

Government

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Taiwo Ige
IT Operations Engineer at ABC Supply Co. Inc.
My primary use cases for Splunk Observability Cloud include alerting the business and the integrations app team,...
Read full review of Splunk Observability Cloud »
Mack Scott
Cyber Security Network Security Engineer at Cirrus Logic
My main use cases for Splunk SOAR are automating security response and incident response. We use Splunk SOAR for...
Read full review of Splunk SOAR »
Gyanesh Rahatekar
Back office at Reliance Industries Ltd
I get information related to application transactions on a day-to-day basis and manage their capacity augmentation...
Read full review of Splunk AppDynamics »
Anonymous User
Splunk System Engineer at a non-tech company
The typical use case for Splunk Enterprise Security is to meet regulations and requirements for critical...
Read full review of Splunk Enterprise Security »
Siva Kuppala
Enterprise Architect at Wipro Limited
The main use cases for Splunk User Behavior Analytics include threat detection. I detect insider threats, compromised...
Read full review of Splunk User Behavior Analytics »

Review 1 of 5

Marcelo Raza
Cyber Security Architect at Oakmount
In my company, there is a need to protect some reports, especially some little reports about some test databases,...
Read full review of Trustwave DbProtect »
Farooq Akbar
Cloud & Systems Admin at Service Management Group, Inc.
We primarily use it for Email protection and enhanced security features.
Read full review of Trustwave Secure Email Gateway »
Anonymous User
Project Manager at a construction company
We use WebMarshal primarily for web securities.
Read full review of Trustwave WebMarshal [EOL] »
Anonymous User
IT Security & Compliance Administrator at ITCBD
Log collection, and correlation engine usage.
Read full review of Trustwave SIEM [EOL] »
JonathanChawatama
IT Security Consultant at ZOL Zimbabwe

Read full review of Trustwave Secure Web Gateway [EOL] »

Review 1 of 5

Customer Service

MANISH CHOUDHARY.
SOC manager at a tech vendor
The Splunk technical support is good but their call times differ.
Read full review of Splunk Enterprise Security »
Mark Furman
Security Engineer at White Lodging
The customer support is quick and helpful.
Read full review of Splunk Cloud Platform »
Wojtek Witowski
Product Owner at Danske Bank
The guys who deployed the solution on-premises had some questions for the API, and they were able to reach the help...
Read full review of Splunk On-Call »
Siddharth Matalia
Senior Technical Specialist at a manufacturing company
Technical support has been good. I work on technical parts of the product and bring in use cases, et cetera. If there...
Read full review of Splunk SOAR »
Pulkit Thakur
Data Engineering Sr Analyst at Accenture
I would rate the solution’s support around seven to eight.
Read full review of Splunk SOAR »
Manoj Subramanya
Senior Product Manager at Recorded Future
I would give Splunk customer service an okay rating since they handle standard queries with clear responses; however,...
Read full review of Splunk Enterprise Security »
Aditi Mishra
Monitoring Specialist at a tech services company
The solution's technical support was good. I rate the technical support a nine out of ten. I assume the solution's...
Read full review of Splunk AppDynamics »
Aaron Hodge
Security delivery manager at a tech vendor
We have had good success with customer support. We haven't had any issues contacting them and getting problems resolved.
Read full review of Splunk Enterprise Security »
Kundan Nagare
Senior Consultant at Infosys
The technical support team could improve by providing more direct assistance rather than primarily relying on...
Read full review of Splunk Enterprise Platform »
RijoMundassery
Splunk Consultant at a financial services firm
They are good. They respond based on the SLAs. The quality of service depends on how informative you are when you...
Read full review of Splunk ITSI (IT Service Intelligence) »
Stanley Kmiec
Principal, Cybersecty and Infra at PNM Resources Inc
We have had some confusion around some of our requests, but I understand. We have to work through and get proper...
Read full review of Splunk Cloud Platform »
Vinod Shankar
Manager, Enterprise Risk Consulting at a tech company
If you get the right people engaged, support can be a bliss.
Read full review of Splunk Enterprise Security »
Anonymous User
Systems Administrator at a insurance company
I would evaluate the customer service and technical support for Splunk Observability Cloud as fantastic. On a scale...
Read full review of Splunk Observability Cloud »
Carl Brahms Jr
Engineer at United Airlines
* Great SaaS support, performance and uptime * Responsive support team * Responsive extension Dev team
Read full review of Splunk AppDynamics »
Anonymous User
Director of Application Performance Monitoring As A Service (MAPS & MSPM)
I think their technical support is good. There is no problem there that I know of.
Read full review of Splunk AppDynamics »
Dimitar Simidchiev
Security Analytics innovation lead at a pharma/biotech company
I rate Splunk support seven out of 10. There is a little room for improvement. We always start with junior support...
Read full review of Splunk Enterprise Security »
Akif Arayici
DevOps&Cloud Engineer Mentee at CertDirectory.io
I have not reached out to their technical support because whenever I have an issue, I use the documentation rather...
Read full review of Splunk Enterprise Security »
Anonymous User
Developer
Customer Service: 10 out of 10, all our questions and issues have been addressed and resolved quickly.Technical...
Read full review of Splunk AppDynamics »
Anonymous User
System Engineer at a consultancy
I haven't contacted the support team yet. I get information from my seniors and leads.
Read full review of Splunk Enterprise Platform »
Anonymous User
Data Center Architect at a outsourcing company
We've had a few calls, and they're very responsive.
Read full review of Splunk Enterprise Security »
Anonymous User
Project architect at a computer software company
Technical support is great.
Read full review of Splunk AppDynamics »
Anonymous User
Lead Solutions Architect at a government
I've been working with Splunk for several years now, and I've always found them very responsive and supportive in a...
Read full review of Splunk Enterprise Security »
Anonymous User
Senior Application Support Specialist - ITIL® at AsianLogic
Customer Service: It’s good, they have really fast response times. Technical Support: Excellent in terms of...
Read full review of Splunk AppDynamics »
Gopinath Jyothi.
Splunk Architect at a tech vendor
The technical support is good, but not excellent.
Read full review of Splunk ITSI (IT Service Intelligence) »
MS Alam.
System Administrator at Nournet communications
I have used the technical support a few times and they were good.
Read full review of Splunk Observability Cloud »
Anonymous User
Senior technical consultant at a healthcare company
We frequently engage with support now since we have a lot of incidents. They consistently ask for feedback on our...
Read full review of Splunk Cloud Platform »
Anonymous User
IT Operations Manager at 3M Company
Customer service has been very responsive to our needs.
Read full review of Splunk ITSI (IT Service Intelligence) »
Anonymous User
Engineering Manager at a manufacturing company
We do deal with technical support on an ongoing basis. They can definitely do better from a technical point of view....
Read full review of Splunk Enterprise Security »
Anonymous User
Responsable Commercial at Zen Networks
Technical support is very, very good.
Read full review of Splunk AppDynamics »
Jaydatt Dhakane
Consultant at QualityKiosk Technologies Pvt. Ltd.
AppDynamics Database Monitoring has good technical support.
Read full review of Splunk AppDynamics »

Review 1 of 30

Marcelo Raza
Cyber Security Architect at Oakmount
The solution's technical support is provided to us from Chicago by an analyst who also provides support to many in...
Read full review of Trustwave DbProtect »
Farooq Akbar
Cloud & Systems Admin at Service Management Group, Inc.
Support is not so good, honestly. The response time could be faster.
Read full review of Trustwave Secure Email Gateway »
Rashid Alsalmi
Consultant at a tech services company
We rarely have problems with this solution, but when we do then the technical support is great.
Read full review of Trustwave DbProtect »
Anonymous User
Security Manager at a healthcare company
We haven't had to use technical support.
Read full review of Trustwave App Scanner [EOL] »
Anonymous User
Security Program Manager at a tech company
Had good technical support, as far I could remember.
Read full review of Trustwave App Scanner [EOL] »
JonathanChawatama
IT Security Consultant at ZOL Zimbabwe
Technical support is very competitive.
Read full review of Trustwave Secure Web Gateway [EOL] »
Patrick Essien
Consultant Member at a financial services firm
I would give technical support a rating of 3/5.
Read full review of Trustwave DbProtect »
Anonymous User
Associate Software Engineer(Security) at a tech company
Customer Service: 8/10. Technical Support: 7/10.
Read full review of Trustwave App Scanner [EOL] »
Anonymous User
Associate QA Engineer at a tech company
Customer Service: 7/10. Technical Support: 7/10.
Read full review of Trustwave App Scanner [EOL] »
Timur Shaikhin
Chief Technology Officer at a non-profit
My experience with customer support has been good, although sometimes the time difference with the support team makes...
Read full review of Trustwave DbProtect »
Anonymous User
Salaes Manager at a tech services company
The vendor should provide technical support services. Instead, we are providing support for the customer. Whenever we...
Read full review of Trustwave Secure Email Gateway »
Anonymous User
Project Manager at a construction company
Technical support was not bad. It wasn't the best because we don't manage it internally, but it's been okay.
Read full review of Trustwave WebMarshal [EOL] »
Anonymous User
Regional Database Administrator / Information Security Analyst at a non-profit
The technical support isn't entirely the best. I would give them a rating of 6/10.
Read full review of Trustwave DbProtect »
Anonymous User
Cyber Security Engineer at a tech services company
We did not interact much with the technical support but they were helpful when needed.
Read full review of Trustwave DbProtect »

Review 1 of 14

Technical Support

No Data Available

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