Compare SentinelOne vs SparkCognition

SentinelOne

Based on 515 reviews.

SparkCognition

Based on 9 reviews.

Sample Customers

SentinelOne Singularity Endpoint

Havas, Flex, Estee Lauder, McKesson, Norfolk Southern, JetBlue, Norwegian airlines, TGI Friday, AVX, Fim Bank

DeepArmor

AV-Comparatives

Popular Solutions

SentinelOne Singularity Endpoint

112 reviews

SentinelOne Singularity Cloud Security

57 reviews

SentinelOne Wayfinder Threat Detection and Response

17 reviews

Darwin

0 reviews

DeepArmor

0 reviews

Top Industries

Outsourcing Company

Financial Services Firm

Manufacturing Company

Computer Software Company

Construction Company

19%

Outsourcing Company

16%

Financial Services Firm

11%

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Vaibhav Mahendra Kolhe
Soc Analyst at Softcell Technologies Limited
The primary use cases for SentinelOne Singularity Complete include endpoint security to detect, prevent, and respond...
Read full review of SentinelOne Singularity Endpoint »
Md Rafique
Desktop support Engineer at a outsourcing company
My primary use case for SentinelOne Wayfinder Threat Detection and Response is to proactively detect, investigate,...
Read full review of SentinelOne Wayfinder Threat Detection and Response »
GANESAN K
Senior Technical Engineer at Safezone Secure Solutions Private Limited
Purple AI addresses queries and analysis on threats. If you have a threat incident while using the SentinelOne...
Read full review of Purple AI »
Anonymous User
System Engineer at a consultancy
My main use case for SentinelOne Singularity AI SIEM is centralized log management, fast threat detection, and...
Read full review of SentinelOne Singularity AI SIEM »
KetanPatel7
Software Developer at Softcell Technologies Limited
I have recently used SentinelOne Singularity Cloud Security. We also have the CrowdStrike EDR tool, which is similar...
Read full review of SentinelOne Singularity Cloud Security »

Review 1 of 5

Muhammad Fahad
Manager Tech. & Support (Information Technology) at Texitech
We use this solution for the scanning of emails and for internet browsing.
Read full review of DeepArmor »
NataliaCueto
Head of Technology at CapitalTech
We have been using it for our risk management portfolio. We are a lending institution. We give credit to small and...
Read full review of Darwin »

Review 1 of 2

Customer Service

Yasiru Perera
Manager - Solutions Engineering at Connex Information Technologies PVT LTD
I would rate SentinelOne's customer service and support a five out of five.
Read full review of SentinelOne Wayfinder Threat Detection and Response »
Sreeraj Mohandas
Security Engineer at HashXpert
Regarding the level of support I am getting from SentinelOne, I would rate it a seven out of ten.
Read full review of SentinelOne Singularity Cloud Security »
Salman Aziz
Security Architect at a retailer
The support is excellent. As a strategic security partner they are a nine out of 10.
Read full review of SentinelOne Singularity Endpoint »
Michael Streaker
Senior Engineer - Cybersecurity at a comms service provider
Customer support for SentinelOne Singularity Endpoint is excellent; we receive quick answers when we need them.
Read full review of SentinelOne Singularity Endpoint »
SimonThornton
Cyber Security Services Operations Manager at a aerospace/defense firm
They're excellent. I would rate them a five out of five.
Read full review of SentinelOne Singularity Endpoint »
Chris East
IT Manager at a tech vendor
Technical support is quick and provides great documentation to explain issues and remove agents.
Read full review of SentinelOne Singularity Endpoint »
Sanjay Kaushal
Vice President Cyber Security Practice Head at orbit techsol w pvt.ltd
The technical support of SentinelOne Singularity AI SIEM is very good, and we are getting support from them....
Read full review of SentinelOne Singularity AI SIEM »
Viral Shaa
IT Security Analyst at Eos Energy Enterprises, Inc.
My experience with SentinelOne's customer service has been positive. Although there were times communication was...
Read full review of SentinelOne Singularity Endpoint »
Tuan Le.
Security Analyst at a construction company
The first-level support needs improvement but the other levels are great.
Read full review of SentinelOne Singularity Identity »
Anonymous User
Cyber Security Engineer at a retailer
My thoughts on the tech support of SentinelOne Singularity AI SIEM are that it is good and AI-based, and the...
Read full review of SentinelOne Singularity AI SIEM »
Anonymous User
IT Security Analyst at a tech consulting company
Technical support is good. I would rate it 8 out of 10 because there is a feature of AI support. If we require any...
Read full review of SentinelOne Singularity Endpoint »
Anonymous User
Cloud Security Engineer & Consultant at a financial services firm
Technical support has room for improvement.
Read full review of SentinelOne Singularity Cloud Security »
AmitVerma3
Cloud Engineer at ACC Ltd
The technical support is highly knowledgeable and reliable in security matters. I would rate their support a nine out...
Read full review of SentinelOne Singularity Cloud Security »
Reviewer314545
Director, Information Technology at a tech services company
Their support is top-notch. I have been in the business for thirty years, and I have dealt with just about every...
Read full review of SentinelOne Singularity Endpoint »
Mgingpart67
Managing Partner at a tech services company
We have support from both vendor and distributor, and up to now, it has been satisfactory. The response has been very...
Read full review of SentinelOne Singularity Endpoint »
Ian Page
Cybersecurity Analyst at a non-profit
The customer support for SentinelOne Singularity Cloud Security is about a 5 out of 10, and I think they need to be...
Read full review of SentinelOne Singularity Cloud Security »
Mohsinoddin Mohammed
Senior Information Security Principal at a venture capital & private equity firm
I rate their technical support as very responsive and good. Whenever I raise a ticket regarding any product or...
Read full review of SentinelOne Wayfinder Threat Detection and Response »
Neeraj Arde
Solution architect at ACC
Customer service and support are excellent. They respond promptly, and the technical support is knowledgeable and...
Read full review of SentinelOne Singularity Cloud Security »
Anonymous User
Business Development at a tech services company
Very fast and accurate.
Read full review of SentinelOne Singularity Endpoint »
Anonymous User
Soc Analyst 11 at a tech services company
The customer support is very good. The team of breach responders and security researchers at SentinelOne Vigilance is...
Read full review of SentinelOne Wayfinder Threat Detection and Response »
Anonymous User
Cybersecurity Consulting Lead at a tech services company
In terms of if we need to send them some actual threat, they cannot manually verify it. That's the limitation of the...
Read full review of SentinelOne Singularity Endpoint »
Anonymous User
IT Manager at a construction company
We receive technical support from our partner, so I have no experience with SentinelOne support.
Read full review of SentinelOne Singularity Endpoint »
Anonymous User
Cyber Defence Analyst at Groww
SentinelOne Singularity Cloud Security's support is my favorite. They are easy to contact.
Read full review of SentinelOne Singularity Cloud Security »
Rakesh Das
Cybersecurity Engineer at Cognizant
I rate the customer support for SentinelOne Singularity Cloud Security a ten out of ten.
Read full review of SentinelOne Singularity Cloud Security »
Travis Curley
Information Security Engineer at a recreational facilities/services company
Technical support is really good. Whenever a threat comes into our environment, they will comment and give analysis....
Read full review of SentinelOne Singularity Cloud Security »
Anonymous User
Information Risk Analyst at a recreational facilities/services company
Given how fast our industry works, if we could get a response within 24 hours, that would be great. Often, support...
Read full review of SentinelOne Singularity Identity »
Anonymous User
Senior IT Support Engineer at a outsourcing company
I think their technical support has some problems with scanning on the Linux machine, but other than that, everything...
Read full review of SentinelOne Wayfinder Threat Detection and Response »
Prajwal Bhatkar
Cloud Support Engineer at a construction company
The technical support team's response time is slow at times.
Read full review of SentinelOne Singularity Cloud Security »
Anonymous User
IT Security Engineer at a healthcare company
I've contacted technical support multiple times. The level of satisfaction is 50/50. It depends on who picks up the...
Read full review of SentinelOne Singularity Endpoint »
Anonymous User
Enterprise Security Director at a comms service provider
The support team is very collaborative. We have a dedicated account manager who is also a part of our support line....
Read full review of SentinelOne Singularity Endpoint »

Review 1 of 30

NataliaCueto
Head of Technology at CapitalTech
Whatever problems that we have had, their team has given us super fast responses and are always willing to help us...
Read full review of Darwin »
Anonymous User
Business Intelligence Director at a financial services firm
Tech support has been good. When we report something or when we need help, they have responded really fast. We are...
Read full review of Darwin »
JuliaJenal
Junior Data Scientist at a tech services company
The people at SparkCognition were actually super-helpful in helping me figure out how to use it for my project. I'm...
Read full review of Darwin »
WaqarChaudhry
Consultant at a consultancy
We asked questions and there were a couple of qualified people we spoke to at SparkCognition.
Read full review of Darwin »
TalhaKhwaja
Software Engineer (ML/CompVision) at a computer software company
The technical support is quite responsive. It's good and fine.
Read full review of Darwin »
EmmanuelCruz
Manager, Business Data Analytics at CapitalTech
Technical support for Darwin is good. We have had some trouble with our accounts in terms of being able to log in,...
Read full review of Darwin »
AaronCooke
Founder at Helio Summit
Tech support is really good and so are the customer success team guys. They're a terrific team to work with. They're...
Read full review of Darwin »
Anonymous User
Artificial Intelligence Engineer at a manufacturing company
We haven't needed to use support. We haven't had any big problems with it.
Read full review of Darwin »

Review 1 of 8

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.