Compare Rapid7 vs Softinventive Lab

Rapid7

Based on 218 reviews.

Softinventive Lab

Sample Customers

NetFort LANGuardian

City of Armadale, NCG Group, King Faisal Hospital

Softinventive Lab Total Network Monitor

Nasa, IBM, Disney, Sony, HP

Popular Solutions

Rapid7 InsightVM

7 reviews

Rapid7 InsightIDR

3 reviews

Rapid7 MDR

20 reviews

Top Industries

Manufacturing Company

10%

Financial Services Firm

Comms Service Provider

Outsourcing Company

No Data Available

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Brandi Lea
Regional Information Security Analyst, Lead at a healthcare company
My main use case for Rapid7 is onboarding all new applications both built in house and third party acquired, where I...
Read full review of Rapid7 InsightAppSec »
Ehsan Khaleel
Manager SOC at PTCL
I can describe many use cases for Rapid7 MDR, as there are multiple times when a person's PC gets compromised. There...
Read full review of Rapid7 MDR »
Prajwal Chougale
SOC L2 Analyst at a tech services company
Rapid7 InsightIDR serves as our SIEM solution where all kinds of activity, including network logs, endpoint logs,...
Read full review of Rapid7 InsightIDR »
Anonymous User
Manager at a financial services firm
Rapid7 InsightVM's primary use case for us is to check the vulnerability and the exposure of our internal system....
Read full review of Rapid7 InsightVM »
reviewer5848142
Security Systems Engineer at a tech vendor
Rapid7 InsightConnect is usually used for integrations. There are tons of different integrations we use, such as...
Read full review of Rapid7 InsightConnect »

Review 1 of 5

No Data Available

Customer Service

Andrei Bigdan
Executive Manager at B2B-Solutions LLC
We have a well-trained employee and access to distributors, so we've never dealt with technical support directly.
Read full review of Rapid7 AppSpider »
Shakeel Ahmad
Sr Cyber Security Consultant at Google
The articles and videos provide the information we need so we do not use technical support.
Read full review of Rapid7 InsightVM »
Prasanth Prasad
Chief Technology Officer at a tech vendor
I rate the technical support a six to seven out of ten.
Read full review of Rapid7 InsightIDR »
Mahmoud Elhamaymy
Professional services team lead at a tech services company
We have not opened any tickets, as we have not experienced any issues. Also, the free version does not offer support,...
Read full review of Rapid7 Metasploit »
AdeelAgha
Team Lead - Cyber Security & Compliance at Al Tuwairqi Group
We raised some tickets concerning the system features, as they have some bugs or technical issues. This was done by...
Read full review of Rapid7 Metasploit »
Mahmoud Elhamaymy
Professional services team lead at a tech services company
The customer service deserves an eight out of ten rating. The only issue is the response time, likely due to the time...
Read full review of Rapid7 InsightVM »
Aritro Bhattacharjee
Product Specialist at Frontier Business Systems
The customer support for Rapid7 MDR is excellent. I rate the customer support a perfect ten out of ten.
Read full review of Rapid7 MDR »
Oluwaseun Sonaike
Head, Networks And Security at First City Monument Bank Limited
The support is quite responsive. We often jump on calls for onboarding assets and custom configurations like log...
Read full review of Rapid7 MDR »
Mat Greensides
Secury Administrator at a comms service provider
The technical support is very helpful. I have used them in the last month.
Read full review of Rapid7 InsightAppSec »
reviewer5848142
Security Systems Engineer at a tech vendor
Regarding technical support for Rapid7 InsightConnect, they are pretty great. Sometimes it is not always super easy...
Read full review of Rapid7 InsightConnect »
Natthapong Fongsin
Assistant Technical Manager at a tech services company
We would sometimes need to reach out to technical support. This was only in instances when the product would crash or...
Read full review of Rapid7 InsightAppSec »
Midhun Kumar
Head of Infrastructure at Pearl Data Direct
The support for InsightConnect and InsightAppSec is very good. However, I am not very satisfied with the InsightIDR...
Read full review of Rapid7 InsightConnect »
Anonymous User
Works
I would rate the technical support from Rapid7 a ten, indicating high-quality support.
Read full review of Rapid7 InsightAppSec »
Ascast
Security Analyst at Millennium Technology Group
We have not yet had experience with Insight AppSec support cases.
Read full review of Rapid7 InsightAppSec »
Damir Miklavčič
Security Analyst at Zavarovalnica Triglav dd
Approximately a year ago, we had an issue with the dashboard. We contacted technical support to ask a question....
Read full review of Rapid7 InsightVM »
Fazil BasheerSyed
Technical Team Lead at Quester
I have not had any issues with Rapid7 InsightOps for the need to contact support.
Read full review of Rapid7 InsightOps »
Anonymous User
Security Manager
The technical support can be considered competent. However, they can be slow to discover solutions to tricky problems.
Read full review of Rapid7 InsightIDR »
JoChaiyut
Product Manager at Bizinfo
I have not used the technical support.
Read full review of Rapid7 InsightIDR »
Anonymous User
ITSM & AntiFraud Consultant at a tech company
Customer Service: i'll rate is 10/10. I had some presentation with them, and the person who presented us the solution...
Read full review of Rapid7 InsightVM »
Anonymous User
Security Solution Engineer II at a security firm
They are responsive, but there is scope for improvement. I would rate them an eight out of ten.
Read full review of Rapid7 InsightIDR »
Anonymous User
Network Support Engineer at a tech services company
The technical support team is good.
Read full review of Rapid7 InsightIDR »
Hiroshi Watanabe
Marketing Expert at J's communication
Technical support is good, and I would rate it eight out of ten.
Read full review of Rapid7 AppSpider »
MohamedTaha
Cyber Security Division Manager at 3SC Security Solutions Services and Consultant
The technical support is amazing. I have been in contact with the local office in Dubai, and they are very good.
Read full review of Rapid7 InsightAppSec »
Anonymous User
Research Special Projects Lead at a university
Customer Service: Excellent. Technical Support: Excellent.
Read full review of NetFort LANGuardian »
Anonymous User
IT Security Analyst at a financial services firm
Their customer support is really bad. On a scale of 1 to 10 I would probably give it a 1.
Read full review of Rapid7 InsightVM »
Ryan Witt
IT Security Architect at a government
The technical support have been a pleasure to work with.
Read full review of Rapid7 InsightVM »
Anonymous User
Security Consultant at a tech vendor
The technical support is good in their knowledge, but they are a little slow.
Read full review of Rapid7 InsightVM »
Anonymous User
Head of Sales Services Department at a comms service provider
The customer service and technical support for Rapid7 InsightOps is satisfactory, as customers can create support...
Read full review of Rapid7 InsightOps »
Hiroshi Watanabe
Marketing Expert at J's communication
The technical support from Rapid7 MDR is adequate, rating approximately six out of ten. The lower tier support is not...
Read full review of Rapid7 MDR »
Anonymous User
Information Security Senior Expert (Founding member, African Cybersecurity Center) at a financial services firm
Technical support is good and responsive.
Read full review of Rapid7 InsightVM »

Review 1 of 30

No Data Available

Technical Support

No Data Available

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