Compare Rapid7 vs SecurityScorecard

Rapid7

Based on 218 reviews.

SecurityScorecard

Based on 13 reviews.

Sample Customers

Popular Solutions

7 reviews

3 reviews

20 reviews

8 reviews

Top Industries

Manufacturing Company

10%

Financial Services Firm

Comms Service Provider

Outsourcing Company

Manufacturing Company

10%

Financial Services Firm

Outsourcing Company

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Brandi Lea
Regional Information Security Analyst, Lead at a healthcare company
My main use case for Rapid7 is onboarding all new applications both built in house and third party acquired, where I...
Read full review of Rapid7 InsightAppSec »
Ehsan Khaleel
Manager SOC at PTCL
I can describe many use cases for Rapid7 MDR, as there are multiple times when a person's PC gets compromised. There...
Read full review of Rapid7 MDR »
Prajwal Chougale
SOC L2 Analyst at a tech services company
Rapid7 InsightIDR serves as our SIEM solution where all kinds of activity, including network logs, endpoint logs,...
Read full review of Rapid7 InsightIDR »
Anonymous User
Manager at a financial services firm
Rapid7 InsightVM's primary use case for us is to check the vulnerability and the exposure of our internal system....
Read full review of Rapid7 InsightVM »
reviewer5848142
Security Systems Engineer at a tech vendor
Rapid7 InsightConnect is usually used for integrations. There are tons of different integrations we use, such as...
Read full review of Rapid7 InsightConnect »

Review 1 of 5

Aayush Gangwar
Application security engineer at a media company
My main use case for SecurityScorecard is for vendor risk identification, along with active threat intel on our...
Read full review of SecurityScorecard »

Review 1 of 1

Customer Service

Arun Arun
Application Security Engineer
We have only reached out during onboarding for customer support, so we did not have much experience with having calls...
Read full review of Rapid7 MDR »
SonNguyen3
Technical Manager at a computer software company
The technical support from Rapid7 is not bad, but the response time can be quite slow sometimes. I would rate it a...
Read full review of Rapid7 InsightAppSec »
AdeelAgha
Team Lead - Cyber Security & Compliance at Al Tuwairqi Group
We raised some tickets concerning the system features, as they have some bugs or technical issues. This was done by...
Read full review of Rapid7 Metasploit »
Anusha Sadasivani
Enterprise Security Architect at a energy/utilities company
Their support could be better. I would rate them a three out of five.
Read full review of Rapid7 InsightVM »
KimeangSuon
Pre-Sale Consultant at Yip In Tsoi Co., LTD.
I have contacted Rapid7 support but not for InsightIDR. It is with for another product of theirs. I think their...
Read full review of Rapid7 InsightIDR »
SamiAyyash
Threat Intelligence Engineer at a tech services company
Rapid7's customer support is awful. They didn't respond at all. Tenable's support is always available. I didn't have...
Read full review of Rapid7 InsightIDR »
SohailHyder
Head Of Cyber Security at Super Secure
Regarding the pricing of Rapid7 InsightAppSec, I think it is reasonable because if a product is performing well,...
Read full review of Rapid7 InsightAppSec »
Gaurab Silwal
Platform Engineer at Cedar Gate Technologies, LLC
I interacted with customer support after an endpoint compromise incident, and they responded quickly and provided...
Read full review of Rapid7 InsightCloudSec »
Vishal Salve
manager at a financial services firm
The customer support is excellent, as the team is responsive, knowledgeable, and provides timely assistance, detailed...
Read full review of Rapid7 MDR »
YashwantShinde
Soc Analyst at a manufacturing company
Customer support is quite good, which is why I think it is quite good.
Read full review of Rapid7 MDR »
Anonymous User
Manager at a financial services firm
Technical support is okay. If you access its resources online, it's quite helpful. However, if you need to contact...
Read full review of Rapid7 Metasploit »
Anonymous User
Infrastructure Security Architect at a comms service provider
We have been in touch with support on one or two occasions but I was not the person who dealt with them.
Read full review of Rapid7 InsightVM »
Davide Baudanza
CoFounder & Head of Technology at intuity
Their technical support is great, but it would be nice to have someone in the technical support team who speaks...
Read full review of Rapid7 InsightVM »
Anonymous User
Linux admin at a wholesaler/distributor
We have not had the need to contact technical support.
Read full review of Rapid7 InsightIDR »
Ascast
Security Analyst at Millennium Technology Group
We have not yet had experience with Insight AppSec support cases.
Read full review of Rapid7 InsightAppSec »
RussellBurrows
Senior IT Security Specialist at KNIPPERX INC.
The support is great. The problem with the support team is that it does not have a calling number. The best way to...
Read full review of Rapid7 InsightAppSec »
Pongtosaporn Junlobol
Vice President at INET Managed Services Co.,LTD.
I think the support is okay. They responded very quickly, and it was sufficient.
Read full review of Rapid7 InsightVM »
Mat Greensides
Secury Administrator at a comms service provider
The technical support is very helpful. I have used them in the last month.
Read full review of Rapid7 InsightAppSec »
DineshSeyyadri
Cyber Security Architect at a healthcare company
They're very knowledgeable. They respond fast. They were able to help me. I would rate them a five out of five.
Read full review of Rapid7 InsightAppSec »
Enrique Santiatiagogo
Owner at Sidif Del Caribe Corporation
Their technical support is very good.
Read full review of Rapid7 InsightVM »
Ryan Witt
IT Security Architect at a government
The technical support have been a pleasure to work with.
Read full review of Rapid7 InsightVM »
CyberSecurity33
Cyber Security Engineer at a recruiting/HR firm
I have a Customer Success Manager, so I have called their customer support. When you call their customer support you...
Read full review of Rapid7 InsightOps »
FurqanLatif
Senior Manager - Pre-Sales at Trillium Information Security Systems
I cannot comment specifically regarding the support part because I have never needed Rapid7 support for the InsightVM...
Read full review of Rapid7 InsightVM »
Carlos Arguelles
Software Security Architect at a computer software company
We have not used customer support as much, but the time that we did use this service, it was pretty good and quick,...
Read full review of Rapid7 InsightCloudSec »
Nuki Agustino Wono
Senior Security Consultant at ITSEC Asia
I rate the customer service of Rapid7 Metasploit as a seven out of ten. The global support is not as good. Tenable...
Read full review of Rapid7 Metasploit »
Yuva Viswanatham
Senior Platform Engineer Lead at a tech services company
The customer support for Rapid7 InsightCloudSec is good, as very prompt responses are received to queries.On a scale...
Read full review of Rapid7 InsightCloudSec »
Nanda-Kumar
Security Team Lead at a tech services company
I have not interacted with tech support.
Read full review of Rapid7 InsightVM »
Anonymous User
0 at a tech vendor
I haven't interacted with Rapid7's technical support.It is crucial for tech support to resolve issues as quickly as...
Read full review of Rapid7 InsightVM »
Anonymous User
Security Manager
The technical support can be considered competent. However, they can be slow to discover solutions to tricky problems.
Read full review of Rapid7 InsightIDR »
Jeff Frix
Chief Revenue Officer at a computer software company
I think one of the areas that Rapid7 shines is their customer support and proactive positioning, which is a...
Read full review of Rapid7 MDR »

Review 1 of 30

Jai Prakash Sharma
Executive Vice President Technology at InfoEdge India Ltd
Apart from the delay in response time, I am happy with SecurityScorecard's technical team. I rate the technical...
Read full review of SecurityScorecard »
JeffBrown
Owner at Taktik Technologies
I do not rate many software companies highly on the support side. I would give SecurityScorecard about a seven out of...
Read full review of SecurityScorecard »
Steffen Hornung
Administrator at Neuberger Gebäudeautomation GmbH
It's not the most responsive technical support so far. Most issues are not fixed in an hour. Users shouldn't expect...
Read full review of SecurityScorecard »
Akhilesh Mishra
Technical Lead Pre-Sales at M.TECH Solutions India Pvt. Ltd.
Customers are getting good support 24/7 from SecurityScorecard. I would rate the customer support for...
Read full review of SecurityScorecard »
Antonio Scola
Owner at SUNLIT TECHNOLOGIES
They work pretty fast and have full knowledge of the solution. Personally, I've never had a problem with them....
Read full review of SecurityScorecard »
Hadar Eshel
Co-Founder and CEO at Cloudway
The technical support services are good.
Read full review of SecurityScorecard »
Adriana Cumbajin
SOC analyst at BUSINESS IT
We have support, and whenever I need it, my colleagues and I find that the support team is quick and responsive,...
Read full review of SecurityScorecard »
Aayush Gangwar
Application security engineer at a media company
I have interacted with the customer support team from SecurityScorecard, and they have been very helpful throughout...
Read full review of SecurityScorecard »
Anonymous User
Regional Director at a tech services company
I would rate them about a six or seven. There are areas for improvement in response times and overall support. They...
Read full review of SecurityScorecard »
E Danquah
IT operations risk analyst at a energy/utilities company
Customer support is timely. Anytime I have had to dispute anything with regards to our score or the vulnerabilities...
Read full review of SecurityScorecard »
Tasim Carku
Cybersecurity Specialist at a tech vendor
The customer support for SecurityScorecard is amazing.
Read full review of SecurityScorecard »

Review 1 of 11

Technical Support

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