Compare Quickbase vs Zendesk

Quickbase

Based on 75 reviews.

Zendesk

Based on 71 reviews.

Sample Customers

Popular Solutions

4 reviews

7 reviews

0 reviews

0 reviews

Top Industries

Educational Organization

66%

Financial Services Firm

Computer Software Company

Manufacturing Company

Computer Software Company

24%

Educational Organization

Financial Services Firm

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

RahulSharma15
Associate principal engineer at a tech vendor
I use Quick Base for management purposes. It functions as a content management system that does not require SQL. It...
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Review 1 of 1

JohanSkibdahl
CEO at Etcetera Networks
Our primary use case for Zendesk ( /products/zendesk-reviews ) is for customer support. We use it to handle calls and...
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ManishArora
Vice President at Bypass Network Services
We use this platform for customer engagement via tickets. It has the flexibility to share internal notes via the same...
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Anonymous User
VP Marketing

Read full review of BIME Analytics [EOL] »

Review 1 of 3

Customer Service

Brandon Ospino
QuickBase Developer - IT Support at a maritime company
We have a very complex process. I contact the support team at least once a week. The support responds quickly....
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Daniel Ream
Director of Estimating at a manufacturing company
I worked with a subcontractor from QuickBase on a daily basis throughout the application development process to...
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Anonymous User
Founder and CEO at a tech company
Technical support is good. There is good online help with a knowledge base and user forum, as well as recorded and...
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Anonymous User
Director of Information and Analysis Services at a tech services company
Customer Service: The customer service has been great. We always get prompt replies and our issues are resolved...
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Anonymous User
Business Analyst at a manufacturing company
Customer Service: Excellent. They have online tech support and always respond quickly. A tech will even set a time to...
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Anonymous User
Manager of Data Analytics at a healthcare company
Quickbase provides excellent customer service and networking opportunities.
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Anonymous User
LCMS Administrator at a tech vendor
Customer Service: I have never had to interface with customer support for this product. We interface with an internal...
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Anonymous User
Senior Financial Analyst at a media company
Customer Service: 10 out of 10. Technical Support: 10 out of 10.
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Anonymous User
Secretary@MVCTC, Ind. Designer with Origami Owl at a educational organization
Customer Service: Their customer service is great! They reply to requests almost immediately or within a time frame...
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Alyssa Lawson
Founder at SMPLX
I do not think I have contacted QuickBase's customer service and support. I usually contact my company's IT team, who...
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Anonymous User
Manager of Continuous Improvement
Customer Service: Customer service is great on the weekdays, but almost non-existent on the weekends. Our business is...
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Anonymous User
Director of Data and Finance at a tech vendor
I rate the level of technical support very high. QuickBase support is always timely and helpful; have always had my...
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Anonymous User
Database Developer at a tech services company
Customer Service: Customer service is decent. I sometimes fell like I have passed them slightly. Although their...
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Anonymous User
System Specialist at a construction company
Customer Service: Intuit seems to try to create a lot of content for new users to get up and running like webinars. I...
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Anonymous User
Socio at a financial services firm
Customer Service: Excellent customer service, I always get a quick answer. Technical Support: Technical support is...
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Anonymous User
Business Application Developer and Analyst at a real estate/law firm
Customer Service: The customer service is good. I can tell that the people that work there really care about the...
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Anonymous User
President
Customer Service: AMAZING!!! Technical Support: GREAT!!!
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Anonymous User
Analyst 1
Customer Service: The customer service on the phone and online are extremely helpful. There are also online chat...
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Anonymous User
CTO at a financial services firm
Customer Service: It's good. Technical Support: It's very good.
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Anonymous User
Product Specialist at a tech vendor
Customer Service: QuickBase has good customer service, both for users of the apps and creators of the apps. They...
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Anonymous User
SERS Advisor at a media company
They quickly reply and always show the willness to help when asked.
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Anonymous User
Owner And Principal Consultant at a financial services firm
QuickBase empowers its users with product help and an open API. They also have great documentation about how to use...
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Anonymous User
President at MCF Technology Solutions
Technical support is OK. However, it is much better to work with qualified service personnel who understand your...
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Anonymous User
Project Analyst at a logistics company
Customer Service: Good. Technical Support: Good.
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Anonymous User
Business Analyst at a comms service provider
Customer Service: 7/10 Technical Support: 10/10
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Anonymous User
Tech Support Staff at a training & coaching company
Customer Service: Customer Service is A+ and they help any where you need them with a friendly and knowledgeable...
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Anonymous User
Powerplant Engineer Intern at a logistics company
Customer Service: That is the best thing about Quickbase. The response was both quick and reliable. The support cases...
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Brian Cameron
Vice President - Corporate Operations at a construction company
Customer Service: Superior. Technical Support: Superior.
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Anonymous User
Governance & Assurance Manager at a energy/utilities company
The technical support is very good and you have a direct connection with the support center. They have people...
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Anonymous User
Quotations
Customer Service: 102% excellent Technical Support: Super awesome
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Review 1 of 30

JohanSkibdahl
CEO at Etcetera Networks
The technical support provided by Zendesk has been very satisfactory. While instant resolution is ideal, they...
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Jovana Pavlovic
Senior Back Office Manager at a financial services firm
We've never directly dealt with technical support. Another department was responsible for support items.
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Tariq-Muhammad
SEO at Samen Limited
We have our own experts that we use for support. Additionally, the solution is easy to use and it does not need a lot...
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Anonymous User
HR Source Specialist at a computer software company
Customer Service: I have never had to contact customer service in regards to Zendesk, which I would say that's a good...
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Anonymous User
Customer Support/Retail Division at a consumer goods company
The level of technical support is very good and they are very helpful.
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CezarCardon
FinancialForce FFA and Salesforce CPQ Consultant at Cloudteam
Support is not great. Their support is that specific support you get from a big American tech company. For example,...
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Anonymous User
User Happiness Manager at a tech vendor
The customer service and support experience were okay. When contacted, they respond really fast. I’ll give it to them...
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Anonymous User
Sr Director of Channel Sales and Customer Service at a tech services company
Service and Support are excellent. Whilst the knowledge base leaves a lot to be desired and the push to use the...
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Anonymous User
Senior Operations Manager at a tech services company
It's a solid 7/10 for specific contacts, and it would be higher including my account managers in two different...
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Anonymous User
IT Specialist at a non-profit
Customer Service: 6/10 – usually helpful but sometimes very slow. Technical Support: 6/10 – usually helpful but...
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Anonymous User
Consultant en organisation & chargé de mission à l'international
Customer Service: I would give the customer service a rating of 10/10. Technical Support: I would give the technical...
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Anonymous User
Director of IT at a computer software company
It's stellar.
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Anonymous User
Customer Experience Lead at a tech services company
10/10 - they helped me solved my problem and to understand how it works.
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Anonymous User
Head of Customer Service at a hospitality company
Customer Service: Mainly it's been good. Technical Support: Mainly it's been good.
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Anonymous User
Freelance Film Critic/Part-time Social Media Coordinator/Junket and Red-Carpet Personality at a media company
Customer Service: I have no comment on this issue as I never reached out to the Zendesk customer service team....
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ManishArora
Vice President at Bypass Network Services
We have had no issues with technical support so far.
Read full review of Zendesk Chat »
Anonymous User
Consultant en organisation & chargé de mission à l'international at a consultancy
I would give the technical support a 9/10 rating.
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Jose Barbosa
CEO at Finanblue
We had no problems with their technical support.
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Anonymous User
Application Support Specialist at a construction company
Customer Service: I never had to call customer service. That was done by the admin person. Technical Support: I...
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Anonymous User
Project Manager/Product Owner at a tech services company
I've never been in touch with Zendesk technical support. I met with the vendor and they were very, very helpful. We...
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Anonymous User
IT Support Technician at a consultancy
We have had excellent response time from Zendesk and issues are usually fixed quickly.
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Anonymous User
Customer Happiness Associate at Indiegogo
Customer Service: Zendesk is always very responsive to our questions and very quick to let us know if there are any...
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Anonymous User
Project Coordinator at BlackSquare Inc.
I have never had to use tech support.
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Anonymous User
Risk Analyst at a financial services firm
10/10 as they are prompt, courteous, and is available 24/7 via a wide array of channels. Zendesk's team was really...
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Anonymous User
IT Consultant/System Adminstrator at a tech company
Customer Service: 6/10 Technical Support: 6/10
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Anonymous User
Application Support Specialist at a construction company
I personally never had to call Zendesk for tech support or customer service. That was funneled through a different...
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Anonymous User
Client Support Manager – Night Shift at a marketing services firm
Pretty fast, the first-tier agents will sort your tickets within one to two hours.
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Anonymous User
EMEA Junior Tracking & Analytics Specialist at a computer software company
BIME support was fantastic, very competent and useful.
Read full review of BIME Analytics [EOL] »
Anonymous User
VManager, Product Catalog, Quality Control & Customer Service at a retailer
Good. I really wish they had a chat feature - like Olark for example. But I guess it makes sense. Olark is chat...
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Anonymous User
Google Apps deployment Specialist and Support Manager at a tech services company
Zendesk tech support is done via a forum, but the knowledge base contains most of the technical knowledge.
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Review 1 of 30

Technical Support

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