Compare Quickbase vs Zendesk

Quickbase

Based on 75 reviews.

Zendesk

Based on 71 reviews.

Sample Customers

Popular Solutions

9 reviews

8 reviews

0 reviews

0 reviews

Top Industries

Educational Organization

75%

Financial Services Firm

Computer Software Company

Healthcare Company

Computer Software Company

24%

Educational Organization

11%

Financial Services Firm

University

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

RahulSharma15
Associate principal engineer at a tech vendor
I use Quick Base for management purposes. It functions as a content management system that does not require SQL. It...
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Review 1 of 1

JohanSkibdahl
CEO at Etcetera Networks
Our primary use case for Zendesk ( /products/zendesk-reviews ) is for customer support. We use it to handle calls and...
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ManishArora
Vice President at Bypass Network Services
We use this platform for customer engagement via tickets. It has the flexibility to share internal notes via the same...
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Review 1 of 2

Customer Service

Shashank Garg
Low Code Development Analyst at Accenture
I have contacted the technical support team three to four times for assistance with certain features. Their response...
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Anonymous User
Strategic Projects Coordinator at a energy/utilities company
5 star - always helpful and quick to respond
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Anonymous User
Business Application Developer and Analyst at a real estate/law firm
Customer Service: The customer service is good. I can tell that the people that work there really care about the...
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Anonymous User
Product Specialist at a tech vendor
Customer Service: QuickBase has good customer service, both for users of the apps and creators of the apps. They...
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Anonymous User
SERS Advisor at a media company
They quickly reply and always show the willness to help when asked.
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Anonymous User
Founder and CEO at a tech company
Technical support is good. There is good online help with a knowledge base and user forum, as well as recorded and...
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Anonymous User
Governance & Assurance Manager at a energy/utilities company
The technical support is very good and you have a direct connection with the support center. They have people...
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Anonymous User
Application Development Analyst at a financial services firm
Customer Service: I would highly rate the customer service that QuickBase provides. During the initial purchase and...
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Anonymous User
Director of Enterprise Collaboration at a tech services company
Customer Service: QuickBase customer service responds very quickly and efficiently. I have had nothing but great...
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RahulSharma15
Associate principal engineer at a tech vendor
Technical support is really good, and I would rate it a nine out of ten.
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Anonymous User
President
Customer Service: AMAZING!!! Technical Support: GREAT!!!
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Anonymous User
Project Analyst at a logistics company
Customer Service: Good. Technical Support: Good.
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Anonymous User
Project Manager at Accenture
Customer Service: Unavailability of the support site in case of issues/site down leads to a bad user experience. This...
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Anonymous User
Director of Information Technology & Corporate Partnerships at a consultancy
Their support is definitely very helpful. They've been amazing. Whenever I reach out, it's been constant...
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Anonymous User
Director of Information and Analysis Services at a tech services company
Customer Service: The customer service has been great. We always get prompt replies and our issues are resolved...
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Anonymous User
IT Manager/Project Coordinator/Assistant VP at a construction company
Customer Service: The few times that I have needed customer service in the past 6 years the service has been prompt...
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Anonymous User
Training Manager at a insurance company
The quality of technical support is so good that we have never had to contact them outside of any local support...
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Anonymous User
Business Analyst at a manufacturing company
Customer Service: Excellent. They have online tech support and always respond quickly. A tech will even set a time to...
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Brian Cameron
Vice President - Corporate Operations at a construction company
Customer Service: Superior. Technical Support: Superior.
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Anonymous User
Chief Technology Officer at a tech services company
Customer Service: Customer service is excellent. Engineers are always very friendly, and happy to help. Response is...
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Anonymous User
CTO at a financial services firm
Customer Service: It's good. Technical Support: It's very good.
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Anonymous User
Tech Support Staff at a training & coaching company
Customer Service: Customer Service is A+ and they help any where you need them with a friendly and knowledgeable...
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Anonymous User
Director of Data and Finance at a tech vendor
I rate the level of technical support very high. QuickBase support is always timely and helpful; have always had my...
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Anonymous User
Senior Financial Analyst at a media company
Customer Service: 10 out of 10. Technical Support: 10 out of 10.
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Anonymous User
Director of Computer Services
Customer Service: Good so far, haven't had to use much. Technical Support: Excellent
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Anonymous User
Quotations
Customer Service: 102% excellent Technical Support: Super awesome
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Anonymous User
Socio at a financial services firm
Customer Service: Excellent customer service, I always get a quick answer. Technical Support: Technical support is...
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Anonymous User
Manager of Data Analytics at a healthcare company
Quickbase provides excellent customer service and networking opportunities.
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Brian Cameron
Vice President - Corporate Operations at a construction company
Excellent.
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Anonymous User
President at MCF Technology Solutions
Technical support is OK. However, it is much better to work with qualified service personnel who understand your...
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Review 1 of 30

JohanSkibdahl
CEO at Etcetera Networks
The technical support provided by Zendesk has been very satisfactory. While instant resolution is ideal, they...
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Anonymous User
Consultant en organisation & chargé de mission à l'international
Customer Service: I would give the customer service a rating of 10/10. Technical Support: I would give the technical...
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Anonymous User
Customer Happiness Associate at Indiegogo
Customer Service: Zendesk is always very responsive to our questions and very quick to let us know if there are any...
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Anonymous User
Sales and Data Analyst at a tech services company
8.5/10 - They have a chat feature to answer questions while the user is working on the BIME platform. They respond in...
Read full review of BIME Analytics [EOL] »
Anonymous User
Risk Analyst at a financial services firm
10/10 as they are prompt, courteous, and is available 24/7 via a wide array of channels. Zendesk's team was really...
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Anonymous User
Director of IT at a computer software company
It's stellar.
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Anonymous User
Chief Solutions Officer at Treehouse Technology Group
BIME has been very responsive thus far and we have been sending in features requests that we would like to see...
Read full review of BIME Analytics [EOL] »
Anonymous User
Freelance Film Critic/Part-time Social Media Coordinator/Junket and Red-Carpet Personality at a media company
Customer Service: I have no comment on this issue as I never reached out to the Zendesk customer service team....
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Anonymous User
Technical Support Engineer, Team Lead at a computer software company
Zendesk's support team are available 24/7 for the enterprise-level customers. Though certain bugs are not immediately...
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Anonymous User
Operations Intelligence at a transportation company
Customer Service: Never talk to them, we talk to our global IT. Technical Support: Never talk to them, we talk to our...
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Jose Barbosa
CEO at Finanblue
We had no problems with their technical support.
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CezarCardon
FinancialForce FFA and Salesforce CPQ Consultant at Cloudteam
Support is not great. Their support is that specific support you get from a big American tech company. For example,...
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ManishArora
Vice President at Bypass Network Services
We have had no issues with technical support so far.
Read full review of Zendesk Chat »
Anonymous User
Marketplace Integrity Specialist at a comms service provider
Customer Service: Zendesk has great customer service and there are rarely technical issues. Technical Support: I have...
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Anonymous User
VManager, Product Catalog, Quality Control & Customer Service at a retailer
Good. I really wish they had a chat feature - like Olark for example. But I guess it makes sense. Olark is chat...
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Anonymous User
Customer Onboarding at a tech services company
The support is not on chat often which is quite frustrating if you want immediate answers but they do respond to...
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Anonymous User
Customer Support/Retail Division at a consumer goods company
The level of technical support is very good and they are very helpful.
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Anonymous User
Application Support Specialist at a construction company
I personally never had to call Zendesk for tech support or customer service. That was funneled through a different...
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Abha Jhunjhunwala
Staff Technical Writer at Netradyne
I have been in contact with Zendesk support. They have different levels with different levels of support. We are an...
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Anonymous User
Customer Experience Lead at a tech services company
10/10 - they helped me solved my problem and to understand how it works.
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Anonymous User
Client Support Manager – Night Shift at a marketing services firm
Pretty fast, the first-tier agents will sort your tickets within one to two hours.
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Anonymous User
EMEA Junior Tracking & Analytics Specialist at a computer software company
BIME support was fantastic, very competent and useful.
Read full review of BIME Analytics [EOL] »
Anonymous User
User Happiness Manager at a tech vendor
The customer service and support experience were okay. When contacted, they respond really fast. I’ll give it to them...
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Ludovic Leleu
Customer service manager at a healthcare company
The tech support is very good, and was provided by the integrator himself. They know this solution a lot better than...
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Anonymous User
Sr Director of Channel Sales and Customer Service at a tech services company
Service and Support are excellent. Whilst the knowledge base leaves a lot to be desired and the push to use the...
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Anonymous User
IT Support Technician at a consultancy
We have had excellent response time from Zendesk and issues are usually fixed quickly.
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Anonymous User
IT Specialist at a non-profit
Customer Service: 6/10 – usually helpful but sometimes very slow. Technical Support: 6/10 – usually helpful but...
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Anonymous User
Application Support Specialist at a construction company
Customer Service: I never had to call customer service. That was done by the admin person. Technical Support: I...
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Anonymous User
Senior Sales Engineer at a computer software company
During the early years, we were not viewed as a very large (or important) customer, but as we started to grow and...
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Anonymous User
Senior Operations Manager at a tech services company
It's a solid 7/10 for specific contacts, and it would be higher including my account managers in two different...
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Review 1 of 30

Technical Support

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