Compare Proficio vs SentinelOne

Proficio

SentinelOne

Based on 368 reviews.

Sample Customers

Proficio Managed Detection and Response

Lewis and Clark College, BDP International

Proficio Managed Endpoint Detection and Response

Lewis and Clark college

SentinelOne Vigilance

Norwegian Airlines, TGI Fridays, AVX, FIMBank

Popular Solutions

SentinelOne Singularity Complete

50 reviews

SentinelOne Singularity Cloud Security

100 reviews

SentinelOne Singularity Identity

8 reviews

Top Industries

No Data Available

Computer Software Company

15%

Financial Services Firm

11%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Daniel Giacomelli
Security and Compliance at a outsourcing company

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Prathamesh Samant
Presales Manager at a computer software company
We have been using SentinelOne Singularity MDR for threat hunting and correlation, particularly when we identify if...
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GANESAN K
Senior Technical Engineer at a security firm
I have worked with Singularity Platform, and I'm well-versed with Cloud Security, but I have not worked with the AI...
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Satyavijay Chavan
Information Security Engineer at a security firm
As an engineer, I'm using the solution for managing infrastructure and security posture management. It's primarily...
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Marc Mould
Senior Consultant at a tech vendor
The primary use case involves partnering with a government entity to meet specific requirements as part of an...
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Review 1 of 5

Customer Service

No Data Available

Werner Lunow
CISO at a financial services firm
We have technical support that we can access, but I think it could be stronger. Currently, we deal with some local...
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Mathew Gonzalez
IT Support Specialist at a non-tech company
Their support has been fantastic. They are quick to respond. I've never had an issue with their support. What little...
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Brendan Putek
Director, DevOps at a tech vendor
The most important aspect of the evaluation process was the support and responsiveness of the SentinelOne team,...
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Maxwell Essuman.
Country Manager at a tech services company
The technical support is good.
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Praneeta Waghole
Cloud Engineer at a construction company
I use vendor support. I would rate them a nine out of ten.
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Brian Fulmer
IT Manager at a construction company
I rate SentinelOne support nine out of 10. I wish our other vendors had tech support as good as SentinelOne. I can...
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AbhishekKumar18
Dev Sec Ops Engineer at a media company
As a mature organization, we expect a higher level of service from our technical support providers. Unfortunately,...
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Jay Collins
Director of IT & Data Security at a university
I rate SentinelOne support eight out of 10. I've only contacted them indirectly through a coworker, but it went well....
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Greg Walia
IT Manager at a healthcare company
I rate SentinelOne's support seven out of 10. SentinelOne's customer service isn't that great. There's only so much...
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Shashank N
Security Engineer-DevSecOps at a computer software company
We could just contact the CEO directly with any questions. It was a small team back then, but I don't think that's...
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Mike Bulyk
Senior Director IT Security at a wellness & fitness company
SentinelOne has consistently provided excellent support. While there were some initial challenges when we first...
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Stan Kapica
Risk Analyst at a recreational facilities/services company
When we have an issue, an online engineer from their group helps us resolve it within an hour or two. I haven't heard...
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Anonymous User
CISO at a insurance company
Technical support has been excellent so far.
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Anonymous User
Chief ARCHITECT at a manufacturing company
Technical support knows the product and its functionality. The problem is during practical scenarios when the product...
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Anonymous User
Enterprise Security Director at a comms service provider
The support team is very collaborative. We have a dedicated account manager who is also a part of our support line....
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Ricardo Biggs
Manager, Information Technology at a consumer goods company
SentinelOne's technical support was good at assisting with onboarding through troubleshooting actions and resolving...
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Anonymous User
Head of Information Technology at a healthcare company
Support is very good, and their help is immediate.
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Akshay Kshirsagar
IT Engineer at a construction company
The technical support is helpful.
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Zach Ventola
Sr. Cyber Security Analyst at a retailer
Technical support is quick and helpful. They do a good job of addressing issues at level one and escalating if needed.
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Anonymous User
IT Operations Manager at a retailer
We haven't had to engage with their technical support.
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Baltazar Santaella
Deputy CISO at a university
Technical support is super. They are very helpful and relatively quick to respond. Sometimes they take a little bit...
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Anonymous User
Cybersecurity Service Manager at a manufacturing company
Support responds in less than a day. SentinelOne is a top partner in the industry.
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Anonymous User
Account Director
Excellent, they have customized reports on threats in our environment that we do not have knowledge of.
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Anonymous User
Solutions Engineer at a tech services company
The product's support is great. If my company faces a zero-day attack, the engineering team will engage to extend the...
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Anonymous User
Executive Director, Information Security & Compliance at a healthcare company
The SentinelOne Vigilance has excellent customer service.
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Anonymous User
Senior Cybersecurity Engineer at a computer software company
We contact technical support weekly. They are helpful and respond quickly. Additionally, there is a built-in chatbot...
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Anonymous User
Sr. IT Systems Security Admin at a consultancy
The technical support team was quick to answer my question and their answer was precise. I didn't have to go back and...
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Reviewer07479
CIO at a manufacturing company
Support is quite fast to solve problems. The SOC is very good and really operates 24/7. When necessary, they contact...
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Anonymous User
IT Manager at a tech vendor
When we need partners, they support us well. There have been no issues with that.
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Anonymous User
Director of Cybersecurity at a manufacturing company
Support is good. The support team is quick to respond and quick to resolve. We can't ask for anything more.
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Review 1 of 30

Technical Support

No Data Available

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