Compare Proficio vs SentinelOne

Proficio

SentinelOne

Based on 359 reviews.

Sample Customers

Proficio Managed Detection and Response

Lewis and Clark College, BDP International

Proficio Managed Endpoint Detection and Response

Lewis and Clark college

SentinelOne Vigilance

Norwegian Airlines, TGI Fridays, AVX, FIMBank

Popular Solutions

SentinelOne Singularity Complete

115 reviews

SentinelOne Singularity Cloud Security

114 reviews

SentinelOne Singularity Identity

21 reviews

Top Industries

No Data Available

Computer Software Company

17%

Financial Services Firm

11%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Andrew W
VP - Information Technology at a financial services firm
We use it for a couple of use cases. The biggest one we use it for is to protect our AWS environment, and it does a...
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Roftiel Constantine
Global Chief Information Security Officer at Barry-Wehmiller
We initially chose an EDR solution for its reporting capabilities, but quickly realized we needed a solution that...
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Prathamesh Samant
Presales Manager at a tech services company
We have been using SentinelOne Singularity MDR for threat hunting and correlation, particularly when we identify if...
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Josh Vinson
Director, Information Technology at Premier Realty Group
I use SentinelOne Singularity Complete on our servers, specifically in our remote desktop services environment. I...
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Dennis Becker
Managing Director at MaDaTec GmbH
Speaking about the use cases for SentinelOne Vigilance, people are usually using these products for protecting their...
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Review 1 of 5

Customer Service

No Data Available

IT_Blue_Team_Person
Soc Analyst at a retailer
Most of the technical support team members I have spoken to at the level two and level three levels of support have...
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Jay Collins
Director of IT & Data Security at a university
I rate SentinelOne support eight out of 10. I've only contacted them indirectly through a coworker, but it went well....
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DanielMelissa
CTO at N4B
We have had a good experience with customer service and support, but our support team is from N-able company and not...
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Nick Simmons
Vice President, Sales at LevelBlue
SentinelOne's support is outstanding, which reflects the strength of our partnership. Their support was a key factor...
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Fatima Nezhadian
Security Analyst at MPAC
Technical support is super helpful.
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David Nee;
CTO at CyberTek MSSP
Their support is very good. We have not had anything come up against that, and our staff has learned to depend on...
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Andrea
Cloud Security Engineer at GRIN
Technical support is usually great. While it can sometimes be a bit curt or dismissive, for the most part, getting...
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Jared Ochieng
Information Technology Security Specialist at infoark
I have not had any issues that I needed to talk to customer support about.
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Chintan-Vyas
Associate Director at a financial services firm
Technical support could be better. I would rate it around six on a scale of one to ten.
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OluwatoyeseAgoro
Information Security Engineer at Cybervergent
The support personnel always want to share links instead of joining sessions. Getting them on sessions that would...
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Vivek Yamgawali
Cloud Developer at a construction company
I would rate the customer service and support as eight out of ten.
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Anonymous User
Information Security & Privacy Manager at a retailer
The technical support is very good. My only criticism is they are not very transparent when they are giving you a...
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Yasiru Perera
Senioor Engineer of System and Security at Connex Information Technologies
Technical support is on point and very good.
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RohitSingla
Assistant Manager at airtel
With technical support, I've got an immediate response, and when I log a ticket, I get good assistance.
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Anonymous User
Director - Global Information Security at a manufacturing company
Technical support started off mainly by email, but support is probably the single biggest improvement since we...
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User:761949
Senior Software Engineer I at a computer software company
Technical support is excellent. One of the selling points of SentinelOne is the incredibly good support.
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Anonymous User
Works at a tech vendor
I rate SentinelOne support nine out of 10. Customer service is usually prompt with their responses. They do a great...
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Deepak Bhaskaran
AGM IT Security at Page Industries Ltd
I think they were responsive, but there was a delay in reaching out to my team on one incident report. This happened...
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Bernhard Brandel
CISO at Katholische Universität Eichstätt-Ingolstadt
I am highly satisfied with their technical support; it is truly excellent. I would rate it ten out of ten.
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Anonymous User
Cybersecurity Service Manager at a manufacturing company
Support responds in less than a day. SentinelOne is a top partner in the industry.
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Lindsay Mieth
CISO at a religious institution
Technical support has attended to our issues quickly and with a good sense of the need to communicate continually...
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Yasiru Perera
Senioor Engineer of System and Security at Connex Information Technologies
I would rate SentinelOne's customer service and support a five out of five.
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Anonymous User
Business Development at a tech services company
Very fast and accurate.
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Saket Taneja
Cyber Security Manager at a tech vendor
Technical support is good. They help us out on certain details. We can submit tickets in order to get assistance.
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Thorsten Trautwein-Veit
Offensive Security Certified Professional at Schuler Group
My overall experience with their technical support has been positive.
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Anonymous User
Senior Systems Engineer at a tech services company
The product’s support team is excellent, especially the back-end support.
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Anonymous User
Senior Security Analyst at a pharma/biotech company
With any support service, it depends on the person we get on the line. Some are better than others. But overall, I...
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Hafizur Shaikh
Network security engineer at a computer software company
I would rate the technical support as nine out of ten.
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Anonymous User
Director or IT Security at a educational organization
I have not personally contacted them, but my team has contacted them. Especially during deployment, they were very...
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Christopher Roest
Global IT Security Administrator at a manufacturing company
Technical support is hit or miss. We have worked with some good agents and some less knowledgeable.
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Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.