Compare Proficio vs SentinelOne

Proficio

SentinelOne

Based on 361 reviews.

Sample Customers

Proficio Managed Detection and Response

Lewis and Clark College, BDP International

Proficio Managed Endpoint Detection and Response

Lewis and Clark college

SentinelOne Vigilance

Norwegian Airlines, TGI Fridays, AVX, FIMBank

Popular Solutions

SentinelOne Singularity Complete

113 reviews

SentinelOne Singularity Cloud Security

114 reviews

SentinelOne Singularity Identity

22 reviews

Top Industries

No Data Available

Computer Software Company

17%

Financial Services Firm

11%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Andrew W
VP - Information Technology at a financial services firm
We use it for a couple of use cases. The biggest one we use it for is to protect our AWS environment, and it does a...
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Roftiel Constantine
Global Chief Information Security Officer at Barry-Wehmiller
We initially chose an EDR solution for its reporting capabilities, but quickly realized we needed a solution that...
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Prathamesh Samant
Presales Manager at a tech services company
We have been using SentinelOne Singularity MDR for threat hunting and correlation, particularly when we identify if...
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Josh Vinson
Director, Information Technology at Premier Realty Group
I use SentinelOne Singularity Complete on our servers, specifically in our remote desktop services environment. I...
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Dennis Becker
Managing Director at MaDaTec GmbH
Speaking about the use cases for SentinelOne Vigilance, people are usually using these products for protecting their...
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Review 1 of 5

Customer Service

No Data Available

Akshay Bhosale
Cloud Engineer at ACC Ltd
The technical support is excellent. I would rate them a nine out of ten.
Read full review of SentinelOne Singularity Cloud Security »
Evelyn Mauricio
Sr. Network Admin at Continental Carbon Company, Inc.
Their support has been great. I do not know whether it is because of the type of support that we have. We have the...
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Maxwell Essuman.
Country Manager at Platview Technologies
The technical support is good.
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DanielMelissa
CTO at N4B
I have not been in contact with technical support. Because it is so stable, support has not been important to us.
Read full review of SentinelOne Vigilance »
Mathew Gonzalez
IT Support Specialist at a non-tech company
Their support has been fantastic. They are quick to respond. I've never had an issue with their support. What little...
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Roftiel Constantine
Global Chief Information Security Officer at Barry-Wehmiller
The technical support has been excellent. We have a customer success manager whom we meet with monthly, previously...
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Nilesh Jadhav
Cloud Engineer at ACC Limited
The technical support is helpful and responds quickly to our requests.
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Prathmesh Chavan
Technical Support Engineer at a consultancy
Customer support is knowledgeable about the company's software and operating systems, responding quickly within two...
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Rahul Kate
Co-Founder at First Defense WLL
Technical support is very good and helpful in getting results. The turnaround time for solving bugs or finding...
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SatishKumar10
Information Security Analyst at ZEE
I rate Cloud Native Security support 8 out of 10. We contacted them about adding some policies and creating plugins...
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Adam Peason
Chief Information Security Officer at Lone Star National Bank
It is through a managed service.
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Prathamesh Samant
Presales Manager at a tech services company
The technical support from SentinelOne Singularity MDR rates at 7.5 out of 10.
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Shashank N
Security Engineer-DevSecOps at a computer software company
We could just contact the CEO directly with any questions. It was a small team back then, but I don't think that's...
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Navindu Dissanayake
Engineer - Cyber Security at a tech services company
The response time of customer service could be improved.
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Deepak Bhaskaran
AGM IT Security at Page Industries Ltd
I think they were responsive, but there was a delay in reaching out to my team on one incident report. This happened...
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Anonymous User
Software Developer at a tech services company
They have great technical support.
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Maurice Singh
IT Solutions Specialist at a non-tech company
The technical support is generally good, but there are instances when they need to consult with the development team...
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Mike Valenza
IT manager at a outsourcing company
We pay for Vigilance, which is a 24/7 instant response team. However, if we did not pay for Vigilance and I had a...
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Magdy Ali
Network & Security Section Head/Digital Transformation at City Edge
I would rate the customer service at an eight.
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Travis Curley
Information Security Engineer at a recreational facilities/services company
Technical support is really good. Whenever a threat comes into our environment, they will comment and give analysis....
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Yash Deshmukh
Cloud Engineer at a construction company
I never used their support in 1.5 years. A different team interacted with them.
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Marc McGrath
Chief Information Officer at a tech services company
We have not had any incidents where we have had to contact them for an emergency. There were no ransomware outbreaks...
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AnkitDubey
Admin at ACC Ltd
I have contacted SentinelOne's technical support team once, and they were very helpful. Their communication and...
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Nathan Venno
Cyber Security Engineer at a energy/utilities company
Singularity Cloud Workload Security's technical support team gets to your issue relatively quickly. I've never had an...
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Ricardo Biggs
Manager, Information Technology at a consumer goods company
SentinelOne's technical support was good at assisting with onboarding through troubleshooting actions and resolving...
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AshwathKumar
Head of Security at Razorpay
SentinelOne has provided excellent support, enabling us to implement a robust solution customized to effectively meet...
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Anonymous User
Network Support at a university
Support has been knowledgeable and well thought out. I don't feel like I'm getting a copy and paste. The technician...
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Koen Eersels
System Engineer at Dr. Marc Daenen
I have issued some tickets to technical support and they were very responsive.
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Anonymous User
Cloud Security Engineer & Consultant at a financial services firm
Technical support has room for improvement.
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Akshay Somnath Pakhare
IT Engineer at a construction company
I rate SentinelOne support nine out of 10.
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Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.