Compare Proficio vs SentinelOne

Proficio

SentinelOne

Based on 509 reviews.

Sample Customers

Proficio Managed Detection and Response

Lewis and Clark College, BDP International

Proficio Managed Endpoint Detection and Response

Lewis and Clark college

SentinelOne Wayfinder Threat Detection and Response

Norwegian Airlines, TGI Fridays, AVX, FIMBank

Popular Solutions

SentinelOne Singularity Endpoint

116 reviews

SentinelOne Singularity Cloud Security

58 reviews

SentinelOne Wayfinder Threat Detection and Response

15 reviews

Top Industries

Construction Company

23%

Comms Service Provider

22%

Financial Services Firm

10%

Healthcare Company

Financial Services Firm

10%

Outsourcing Company

Manufacturing Company

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Vaibhav Mahendra Kolhe
Soc Analyst at Softcell Technologies Limited
The primary use cases for SentinelOne Singularity Complete include endpoint security to detect, prevent, and respond...
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Dev Reshwal
Technical Support Executive at Softcell Technologies Limited
In my daily work, the main use case for SentinelOne Singularity AI SIEM is creating rules, fine-tuning, source...
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Md Rafique
it support at a outsourcing company
My primary use case for SentinelOne Wayfinder Threat Detection and Response is to proactively detect, investigate,...
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GANESAN K
Senior Technical Engineer at Safezone Secure Solutions Private Limited
Purple AI addresses queries and analysis on threats. If you have a threat incident while using the SentinelOne...
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KetanPatel7
Software Developer at Softcell Technologies Limited
I have recently used SentinelOne Singularity Cloud Security. We also have the CrowdStrike EDR tool, which is similar...
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Review 1 of 5

Customer Service

No Data Available

Michael Mcdonald.
Senior Security Consultant at First Technology
I would rate the technical support of SentinelOne as an eight out of ten.
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Claudio Lavazza
Security Expert at a healthcare company
5 star. Very fast and very professional. P.S.: I cannot edit “Pros” and “Cons”
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Werner Lunow
CISO at a financial services firm
We have technical support that we can access, but I think it could be stronger. Currently, we deal with some local...
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Md Rafique
it support at a outsourcing company
The customer support for SentinelOne Singularity Endpoint is really good. I would rate the customer support for...
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Mike Ehlers
Global Senior Manager, Information Security at a manufacturing company
One of the best aspects of SentinelOne is its customer support. They are customer-driven and allow access to product...
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Sagar-Patel
Security Engineer at a marketing services firm
Customer support is good, and the service is good.
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AANKITGUPTAA
Consultant at Pi DATACENTERS
While I haven't directly contacted support, I have used their documentation surrounding KPIs and have found them...
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Zack Moody
Domestic Security Alliance Council (DSAC) at KYOCERA AVX Components s.r.o.
The support teams speak various languages worldwide, which is beneficial for a multinational corporation like ours....
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Nicholas Basso
SOC Analyst L1 at a security firm
In my experience, SentinelOne Singularity Cloud Security's customer support is fast and efficient.
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Maurice Abrams
Security Engineer at a tech vendor
We have not interacted with their support. We have only contacted our customer manager and our onboarding specialist....
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DeepPujara
Siem Engineer at a tech services company
Our experience with SentinelOne Singularity Cloud Security's customer support has been positive. The support team is...
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Vanshika
Cybersecurity Engineer at Gigabit Technologies Pvt Ltd
I have not reached out to customer support yet and have not experienced it directly. However, I have heard from my...
Read full review of SentinelOne Singularity AI SIEM »
GururajDoni
Mssp architect at Morohub
The solution's technical support is knowledgeable.
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Anonymous User
SecOps Engineer at a media company
We found the technical support for SentinelOne Singularity Complete one of the best we've ever had to deal with,...
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Anonymous User
Security Analyst at a consumer goods company
I have not used support yet, which is a good thing.
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Anonymous User
Senior Systems Engineer at a tech services company
The product’s support team is excellent, especially the back-end support.
Read full review of SentinelOne Wayfinder Threat Detection and Response »
Nisha S Kadam
Technical Specialist at Softcell Technologies Pvt. Ltd.
I evaluate the customer support team of SentinelOne Singularity Complete highly, stating that they provide good...
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Gnanaprakash Masilamani
Head of Global Solutions at Arete Advisors
I rate SentinelOne support four out of 10. Their response is usually slow, even for priority one issues. They don't...
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Anonymous User
Co-Founder & VP Sales and Marketing at a tech services company
The technical support is of high quality, strong, and responsive.
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Anonymous User
Technical Account Manager at a computer software company
I would rate the support of SentinelOne Singularity Complete overall as a six out of ten.
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Anonymous User
Principal Security Analyst at a tech services company
The technical support ticket for the issue we had with getting the agent installed in our PBS image took almost a...
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Anonymous User
Director of Cybersecurity at a manufacturing company
Support is good. The support team is quick to respond and quick to resolve. We can't ask for anything more.
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Anonymous User
Security Engineer at a comms service provider
I have had to contact technical support and it worked well. I think the quality of their support is 10 and the speed...
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SameerJadhav
SOC Analyst at Softcell Technologies Limited
I rate the technical support for SentinelOne Singularity Endpoint as 8 out of 10.
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Anonymous User
Head of Information Technology at a healthcare company
Support is very good, and their help is immediate.
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Sakshi Chalke
IT Engineer at a manufacturing company
The technical support team is both responsive and efficient, promptly resolving our issues.
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Reviewer314545
Director, Information Technology at a tech services company
Their support is top-notch. I have been in the business for thirty years, and I have dealt with just about every...
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Prathamesh Borse
Cloud engineer at a construction company
Sometimes, the response time of the support team is lagging.
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Ian Page
Cybersecurity Analyst at a non-profit
The customer support for SentinelOne Singularity Cloud Security is about a 5 out of 10, and I think they need to be...
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Anonymous User
IT Engineer at a venture capital & private equity firm
Technical support was good.
Read full review of SentinelOne Singularity Identity »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.