Compare Plixer vs Vectra AI

Plixer

Based on 15 reviews.

Vectra AI

Based on 48 reviews.

Sample Customers

Popular Solutions

Plixer Scrutinizer

0 reviews

Vectra AI

6 reviews

Top Industries

Construction Company

10%

Financial Services Firm

10%

Outsourcing Company

Comms Service Provider

Financial Services Firm

Manufacturing Company

Computer Software Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Ira Mulyanti
Sales Director at ARGA SOLUSI
My company's clients use Plixer Scrutinizer for network monitoring elements, like CPE, and for a bit of network...
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Review 1 of 1

RahulReddy
Consultant at a retailer
Vectra AI is my main cybersecurity tool, and we use the AI data in our company. For example, when we discovered a...
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Review 1 of 1

Customer Service

Ira Mulyanti
Sales Director at ARGA SOLUSI
I rate the technical support an eight out of ten.
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Ronald Jansen
CEO at Abraxax
You don't really need technical support for Plixer Scrutinizer, especially for people who are very skilled already...
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Anonymous User
Network Engineer at a healthcare company
The technical support was good.
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Anonymous User
Network Infrastructure at a tech vendor
The technical support has been excellent. Any problems that we have had, the technical support has been able to...
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Anonymous User
Business Security Officer at a insurance company
The solution's technical support is second to none.
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NickEllson
Sr. Network Engineer at Columbia Sportswear
The technical support is stellar. It feels like Plixer really has the one product that they're doing, and that's...
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Anonymous User
Networks BAU Lead at a consultancy
Technical support is very good, very honorable, and very helpful.
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Anonymous User
Works at a retailer
The technical support for Plixer Scrutinizer was fantastic. The team was awesome. Support was very responsive, very...
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Anonymous User
Head of Network Group at a consultancy
They are really great. With my most recent experience, two days ago, they responded quite quickly. They're...
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AdrianGrant
Network Manager at IOOF Holdings Ltd
Their tech support is unbelievable. They're really good. I've never been out of sorts for more than 15 minutes....
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Murali Kodihalli
Systems Analyst at HUD
Technical support is good. If we open a ticket they call back and we work together to solve issues. They are very...
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Anonymous User
Sr. Network Engineer at Kitsap Credit Union
Whenever we call in for support, 99 out of 100 times, the first person we talk to can resolve our issue. They have an...
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Torry Henderson
Network Engineer at Infinity Sales Group
They need better customer service that can help you make the trial experience better.
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Review 1 of 13

Przemyslaw Cichochki
Security Consultant at a healthcare company
Regarding technical support, I am in direct contact with a few people at Vectra. I enjoy cooperating with them....
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Drystan Govender
CTO at Cyber Retaliator Solutions
I would rate their technical support a 10, as we have local support in South Africa and the ability to reach out to...
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Mohammad Alkurdi
Owner at Fortibits
They are supportive. From a support perspective, they are supportive, to be honest with you.
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Drystan Govender
CTO at Cyber Retaliator Solutions
The solution’s technical support team is quite competent.
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Tony Whelton
Director IT at Wellington College
Vectra AI's integration team was spot-on. They helped us with a very well-defined and well-tested plan, and they...
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Anonymous User
Information Technology Security Engineer II at a mining and metals company
They have very good tech support.
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John Vicencio
Cyber Specialist, Forensics at Richemont
I've found that Vectra in general, away from the platform, has been extremely helpful and given me any support that I...
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Farman Ullah
SOC Administrator at The National Commercial Bank
My company has a dedicated support team for Vectra AI, so I have the support team's direct contact number and...
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Anonymous User
Operational Security Manager at a financial services firm
The tech support is surprisingly good. We had questions, we faced some slight issues, and we always got very quick...
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Anonymous User
Head of IT Security, Acting CISO at a retailer
The technical support is fast, customer-oriented, and has a great skill set. When we started with Vectra AI, we...
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Anonymous User
Strategic RAN Lead | Network Transformation & Optimization | Philippines & South Africa at a tech vendor
Customer support receives a rating of nine out of ten due to being very supportive and responding quite efficiently.
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Martin Bruno
CIO at General Transmissions
Their support is very good. They have knowledgeable people with great knowledge of cyber security and cyber risks....
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Anonymous User
Cybersecurity Consultant at a tech services company
When I contacted technical support, they usually take control of my laptop for an hour or more, and I can't do...
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Anonymous User
Cyber Security Analyst at a financial services firm
We are in contact with the Vectra service desk. If you send them ideas, they talk about them and see if they can...
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Anonymous User
Sr. Specialist - Enterprise Security at a mining and metals company
The support is directly from the device or we get a response via email. The response is okay. Because the product is...
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Anonymous User
CSirt Manager at a computer software company
The engineer who deploys Vectra at my company seeks perfection, and he wasn't happy with everything. However,...
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Anonymous User
Sr. Specialist - Enterprise Security at a mining and metals company
Whenever we have raised issues we have gotten timely responses. Getting support is fairly easy compared to some of...
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David Heed
Security Center Coordinator at a comms service provider
We have only had direct contact with the customer success team, and that has been great.
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Mark Davies
Security Operations Specialist at a tech services company
Their technical support is excellent.
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Anonymous User
Operations Manager at a healthcare company
Through the different phases of deployment that we have gone through so far, we have been mainly assigned one...
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Maik Gonstala
Network Engineer at a healthcare company
Vectra's technical support is very fast. They have been able to resolve the tickets I created very quickly. I would...
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Naveen Hariharan Vijaya
Security Consultant at IBM Thailand
The customer service and support are good. So far, we have not faced any issues at all.
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Anonymous User
Head of ICT Security & Governance at a construction company
We are very satisfied with the support. It has been excellent so far. It has been very timely, very personalized, and...
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Anonymous User
Cyber Security Engineer at a tech services company
The support is quite reliable depending on the service engineer assigned. I would rate them between eight and nine.
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Anonymous User
Manager, IT Security at a energy/utilities company
They are very competent and good. They are always able to solve problems.
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Anonymous User
System Engineer at a computer software company
Two months ago, we had a small incident, and we used their technical support. A colleague of mine interacted with...
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Anonymous User
Network Engineer at a comms service provider
The tech support is great. Whenever we had a problem, we got an answer immediately. This helps with having a general...
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Anonymous User
Head of Information Security at a insurance company
The technical support is brilliant and really responsive. That is probably down to the fact that they are a small...
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Anonymous User
Security at a financial services firm
Their support is pretty good. They follow up fast. It's not like most other support centers we've seen in the past....
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Anonymous User
CyberOps at a manufacturing company
I would rate their support a ten, on a scale from one to ten, with one being the worst and ten being the best. The...
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Review 1 of 30

Technical Support

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