Compare NCC Group vs SentinelOne

NCC Group

SentinelOne

Based on 368 reviews.

Sample Customers

SentinelOne Vigilance

Norwegian Airlines, TGI Fridays, AVX, FIMBank

Popular Solutions

SentinelOne Singularity Complete

50 reviews

SentinelOne Singularity Cloud Security

100 reviews

SentinelOne Singularity Identity

8 reviews

Top Industries

Comms Service Provider

16%

Computer Software Company

13%

Educational Organization

13%

Performing Arts

11%

Computer Software Company

15%

Financial Services Firm

11%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Daniel Giacomelli
Security and Compliance at a outsourcing company

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Prathamesh Samant
Presales Manager at a computer software company
We have been using SentinelOne Singularity MDR for threat hunting and correlation, particularly when we identify if...
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GANESAN K
Senior Technical Engineer at a security firm
I have worked with Singularity Platform, and I'm well-versed with Cloud Security, but I have not worked with the AI...
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Satyavijay Chavan
Information Security Engineer at a security firm
As an engineer, I'm using the solution for managing infrastructure and security posture management. It's primarily...
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Marc Mould
Senior Consultant at a tech vendor
The primary use case involves partnering with a government entity to meet specific requirements as part of an...
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Review 1 of 5

Customer Service

No Data Available

Brian Fulmer
IT Manager at a construction company
I rate SentinelOne support nine out of 10. I wish our other vendors had tech support as good as SentinelOne. I can...
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Ijeoma Nkemjika
Customer Success Manager at a tech services company
Their support is very good. When we encounter an issue, we quickly raise support tickets, and the response time is...
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Michael Mcdonald.
Senior Security Consultant at a tech services company
I would rate the technical support of SentinelOne as an eight out of ten.
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Prince Joseph
Group Chief Information Officer at a computer software company
The SLA is good and the support team is quite impressive. They are very quick. I never need to escalate.
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Kevin Mabry
CEO at a security firm
Technical support has been great. They are helpful and responsive. I've only used them for onboarding assistance....
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Rahul Kate
Co-Founder at a security firm
The support response time is not the issue, however, sometimes, the answers provided are not fully satisfactory due...
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Siddharth Pal
Sr DevOps Engineer at a media company
SentinelOne Singularity Cloud Security provides excellent technical support. In addition to monthly guidance, we also...
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Evelyn Mauricio
Sr. Network Admin at a manufacturing company
Their support has been great. I do not know whether it is because of the type of support that we have. We have the...
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Brian Glen
Incident Response Specialist at a media company
I have interacted with their support. They are always pretty easy to get a hold of. I never have to wait. They are...
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Robson Franco
Pre-Sales Security Engineer at a tech vendor
The technical support services need improvement. It is complicated to open tickets.
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Ronel Silawan
Network and Systems Team Lead at a energy/utilities company
I rate SentinelOne support 9 out of 10 because they're very responsive.
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User:761949
Senior Software Engineer I at a computer software company
Technical support is excellent. One of the selling points of SentinelOne is the incredibly good support.
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Jestoni Paglinawan
System Engineer at a tech services company
The technical support is quick and very helpful. They often response within the day or by the next business day.
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Koen Eersels
System Engineer at a healthcare company
I have issued some tickets to technical support and they were very responsive.
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Anonymous User
Software Developer at a tech services company
They have great technical support.
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Anonymous User
IT Manager at a sports company
Their support is good. Whenever we have doubts, we get proper support. We connect with them and resolve the issue. I...
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Josh Vinson
Director, Information Technology at a real estate/law firm
My experience with SentinelOne's customer support has been mixed. We were performing a software upgrade for our...
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David Heinz
Director, Infrastructure & Security at a real estate/law firm
The customer support for SentinelOne Singularity Complete is phenomenal. I would rate the customer support a ten on a...
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AmitVerma3
Cloud Engineer at a construction company
The technical support is highly knowledgeable and reliable in security matters. I would rate their support a nine out...
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Lindsay Mieth
CISO at a religious institution
Technical support has attended to our issues quickly and with a good sense of the need to communicate continually...
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Anonymous User
Security Engineer at a venture capital & private equity firm
We connect with the SentinelOne Singularity Cloud Security technical support on Slack and they are always helpful and...
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Anonymous User
Co-Founder & VP Sales and Marketing at a tech services company
The technical support is of high quality, strong, and responsive.
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Anonymous User
VP of DevOps and Product Support at a recruiting/HR firm
We take help from our managed service provider. If we have to fix any particular problem that we are not aware of or...
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Sankalp Samant
Information Security Manager at a insurance company
The customer service is good. When we raise a ticket, we receive a proper response, and it does not take much time.
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Anonymous User
Security Engineer at a financial services firm
Their technical support is pretty good. I would rate them an eight out of ten.
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Anonymous User
IT Architect at a tech services company
The technical support teams' response time was good but they were lacking a deep understanding of the different...
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Anonymous User
Cloud Engineer at a comms service provider
I haven't had the opportunity to interact with SentinelOne support.
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Mohammad Ali Khan
Director at a tech services company
I have not used their technical support. My engineers have used it, and their feedback about the support has been...
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Maurice Singh
IT Solutions Specialist at a non-tech company
The technical support is generally good, but there are instances when they need to consult with the development team...
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Neeraj Arde
Solution architect at a computer software company
Customer service and support are excellent. They respond promptly, and the technical support is knowledgeable and...
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Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.