Compare Malwarebytes vs SparkCognition

Malwarebytes

Based on 38 reviews.

SparkCognition

Based on 9 reviews.

Sample Customers

Malwarebytes Teams

Knutson Construction

DeepArmor

AV-Comparatives

Popular Solutions

Malwarebytes Teams

6 reviews

Malwarebytes Endpoint Protection

1 reviews

Darwin

0 reviews

DeepArmor

0 reviews

Top Industries

Comms Service Provider

11%

Computer Software Company

University

Manufacturing Company

No Data Available

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Davina Becker
Senior Content Strategist at a tech company
My primary use case is that it's protecting me against malware.
Read full review of Malwarebytes Teams »
Ky Lw
IT Consultant at a tech services company
I primarily use the product to filter user actions. When a user opens a link, it catches patterns based on malware...
Read full review of Malwarebytes Endpoint Protection »

Review 1 of 2

Muhammad Fahad
Manager Tech. & Support (Information Technology) at a tech services company
We use this solution for the scanning of emails and for internet browsing.
Read full review of DeepArmor »
EmmanuelCruz
Manager, Business Data Analytics at a financial services firm
The primary use case is to predict the default on payments by clients.
Read full review of Darwin »

Review 1 of 2

Customer Service

Dinesh Yadav
Sales Director at a tech services company
The solution's technical support is clear as per the SLA. The support is provided to us immediately whenever needed....
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Anas Anas
Solution Consultant at a manufacturing company
I have not used the support from Malwarebytes.
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Chong Kah Wooi
Technical Manager at a tech services company
I've made some contact with support. I didn't have much need for support.
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Anonymous User
Cyber Security Team Lead (Endpoint) at a manufacturing company
I'd say that Malwarebytes support is fine, but they lack maturity when it comes to enterprise-class security solutions.
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Andy Lim
Executive Director at a tech services company
From the perspective of our technicians and engineers, the support was very good. We are rating it in comparison to...
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Iker Alonso
Consultant at a tech services company
The technical support was excellent.
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William Cochran
Senior Systems Engineer at a construction company
The technical support is very good. They're reachable by email, phone, and via support ticket through the Nebula Portal.
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Anonymous User
Chief Executive Officer at a wholesaler/distributor
Good customer support is provided, however, I have not contacted their technical support as it was never needed.
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Anonymous User
IT Compliance Consultant at a tech company
The technical support is good. I really haven't received any good answers about what happens when the product gets...
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Anonymous User
Principal Cybersecuirty Analyst at a retailer
I have not contacted technical support.
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Anonymous User
Founder at a tech services company
I can't comment on technical support. It's probably fine, however, I don't think we've ever engaged with them.
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Nir Frumer
CEO at a real estate/law firm
I never used technical support. I've never needed it. Not for implementation, at least. I just took two courses...
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Etienne Riggins
Systems Administrator at a legal firm
Tech support is good. I haven't called them. You don't really have to call them because it is good at stopping stuff.
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Ahmed Fariq Abdullah
Assistant Executive Manager (IT) at a consultancy
We've had a good experience with technical support so far. We've been satisfied with the level of service we've...
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Anonymous User
Network Manager at a energy/utilities company
Their technical support is outstanding.
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Ky Lw
IT Consultant at a tech services company
I would rate the technical support a ten from a corporate perspective. But from a user perspective, I would rate them...
Read full review of Malwarebytes Endpoint Protection »
Anonymous User
Owner at a non-tech company
I have never had to call their tech support or anything. I just pay my money and get my benefits.
Read full review of Malwarebytes Teams »
Anonymous User
IT Support Specialist at a construction company
I have only been here for about six to nine months. We didn't need to contact them during this time. In fact, I am...
Read full review of Malwarebytes Teams »
Musonda Mutila
IT Oficer at a financial services firm
The technical support could be improved; we find we have to make several requests before an issue is looked into.
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Veer Sharma
Branch Manager at a tech services company
We've been in touch with technical support on a few deployments at this point. On a couple of deployments, we had...
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Anonymous User
Cyber Security Engineer at a tech services company
They have not been receptive to our suggestions about the product and have not resolved the issues that we have...
Read full review of Malwarebytes Teams »
OlawumiFamilusi
Security Engineer at a retailer
The technical support services are good. The response time depends on the severity of the issue.
Read full review of Malwarebytes Teams »
Mike Parsons
Senior CyberSecurity Architect and Mentor at a tech vendor
My experience with technical support has always been great.
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Osama-Mohamed
Cyber security manager at a tech services company
We have contacted technical support. They are very good.
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Review 1 of 24

TalhaKhwaja
Software Engineer (ML/CompVision) at a computer software company
The technical support is quite responsive. It's good and fine.
Read full review of Darwin »
JuliaJenal
Junior Data Scientist at a tech services company
The people at SparkCognition were actually super-helpful in helping me figure out how to use it for my project. I'm...
Read full review of Darwin »
AaronCooke
Founder at a consultancy
Tech support is really good and so are the customer success team guys. They're a terrific team to work with. They're...
Read full review of Darwin »
WaqarChaudhry
Consultant at a consultancy
We asked questions and there were a couple of qualified people we spoke to at SparkCognition.
Read full review of Darwin »
EmmanuelCruz
Manager, Business Data Analytics at a financial services firm
Technical support for Darwin is good. We have had some trouble with our accounts in terms of being able to log in,...
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NataliaCueto
Head of Technology at a financial services firm
Whatever problems that we have had, their team has given us super fast responses and are always willing to help us...
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Anonymous User
Business Intelligence Director at a financial services firm
Tech support has been good. When we report something or when we need help, they have responded really fast. We are...
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Anonymous User
Artificial Intelligence Engineer at a manufacturing company
We haven't needed to use support. We haven't had any big problems with it.
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Review 1 of 8

Technical Support

No Data Available

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