Compare Malwarebytes vs SentinelOne

Malwarebytes

Based on 38 reviews.

SentinelOne

Based on 452 reviews.

Latest Research

Buyer's Guide

Malwarebytes Teams vs. SentinelOne Singularity Endpoint

June 2026

SentinelOne Singularity Endpoint vs. Malwarebytes Teams

Updated: June 2026

Buyer's Guide

Malwarebytes Teams vs. SentinelOne Singularity Endpoint

June 2026

Malwarebytes Teams vs. SentinelOne Singularity Endpoint

Updated: June 2026

Sample Customers

Malwarebytes Teams

Knutson Construction

SentinelOne Singularity Endpoint

Havas, Flex, Estee Lauder, McKesson, Norfolk Southern, JetBlue, Norwegian airlines, TGI Friday, AVX, Fim Bank

SentinelOne Wayfinder Threat Detection and Response

Norwegian Airlines, TGI Fridays, AVX, FIMBank

Popular Solutions

Malwarebytes Teams

2 reviews

Malwarebytes Endpoint Protection

1 reviews

SentinelOne Singularity Endpoint

91 reviews

SentinelOne Singularity Cloud Security

52 reviews

SentinelOne Wayfinder Threat Detection and Response

8 reviews

Top Industries

Comms Service Provider

12%

Construction Company

Financial Services Firm

Computer Software Company

11%

Financial Services Firm

11%

Manufacturing Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Chief Executive Officer at a wholesaler/distributor
Malwarebytes runs on my laptop.
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Ky Lw
IT Consultant at Rigorsys Inc
I primarily use the product to filter user actions. When a user opens a link, it catches patterns based on malware...
Read full review of Malwarebytes Endpoint Protection »

Review 1 of 2

Vaibhav Mahendra Kolhe
Soc Analyst at Softcell Technologies Limited
The primary use cases for SentinelOne Singularity Complete include endpoint security to detect, prevent, and respond...
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GANESAN K
Senior Technical Engineer at Safezone Secure Solutions Private Limited
Purple AI addresses queries and analysis on threats. If you have a threat incident while using the SentinelOne...
Read full review of Purple AI »
Ebin_Abraham
Data Engineer at Baker Hughes
The main use case for SentinelOne Wayfinder Threat Detection and Response is to detect advanced threats and automate...
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KetanPatel7
Software Developer at Softcell Technologies Limited
I have recently used SentinelOne Singularity Cloud Security. We also have the CrowdStrike EDR tool, which is similar...
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Mohsinoddin Mohammed
Information Security Principal at a venture capital & private equity firm
The primary use cases for SentinelOne Singularity AI SIEM are that we are using it as a replacement for Secureworks....
Read full review of SentinelOne Singularity AI SIEM »

Review 1 of 5

Customer Service

Anas Anas
Solution Consultant at Creation for Smart Software Development
I have not used the support from Malwarebytes.
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Dinesh Yadav
Sales Director at CLOUD MIND
The solution's technical support is clear as per the SLA. The support is provided to us immediately whenever needed....
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Chong Kah Wooi
Technical Manager at Ipenet Solutions
I've made some contact with support. I didn't have much need for support.
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Anonymous User
Founder at a tech services company
I can't comment on technical support. It's probably fine, however, I don't think we've ever engaged with them.
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Ky Lw
IT Consultant at Rigorsys Inc
I would rate the technical support a ten from a corporate perspective. But from a user perspective, I would rate them...
Read full review of Malwarebytes Endpoint Protection »
Mike Parsons
Senior CyberSecurity Architect and Mentor at BlueTeamAssess LLC
My experience with technical support has always been great.
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Anonymous User
Cyber Security Engineer at a tech services company
They have not been receptive to our suggestions about the product and have not resolved the issues that we have...
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Musonda Mutila
IT Oficer at EFC Zambia
The technical support could be improved; we find we have to make several requests before an issue is looked into.
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OlawumiFamilusi
Security Engineer at a retailer
The technical support services are good. The response time depends on the severity of the issue.
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Anonymous User
Principal Cybersecuirty Analyst at a retailer
I have not contacted technical support.
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Etienne Riggins
Systems Administrator at a legal firm
Tech support is good. I haven't called them. You don't really have to call them because it is good at stopping stuff.
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Osama-Mohamed
Cyber security manager at Mobile Wave 3
We have contacted technical support. They are very good.
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Anonymous User
Chief Executive Officer at a wholesaler/distributor
Good customer support is provided, however, I have not contacted their technical support as it was never needed.
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Anonymous User
Cyber Security Team Lead (Endpoint) at a manufacturing company
I'd say that Malwarebytes support is fine, but they lack maturity when it comes to enterprise-class security solutions.
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Andy Lim
Executive Director at a tech services company
From the perspective of our technicians and engineers, the support was very good. We are rating it in comparison to...
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Anonymous User
Network Manager at a energy/utilities company
Their technical support is outstanding.
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Anonymous User
Owner at a non-tech company
I have never had to call their tech support or anything. I just pay my money and get my benefits.
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Veer Sharma
Branch Manager at Datec (Fiji) Limited
We've been in touch with technical support on a few deployments at this point. On a couple of deployments, we had...
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Anonymous User
IT Support Specialist at a construction company
I have only been here for about six to nine months. We didn't need to contact them during this time. In fact, I am...
Read full review of Malwarebytes Teams »
William Cochran
Senior Systems Engineer at Accurate Corrosion Control, Inc.
The technical support is very good. They're reachable by email, phone, and via support ticket through the Nebula Portal.
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Nir Frumer
CEO at Informática 010
I never used technical support. I've never needed it. Not for implementation, at least. I just took two courses...
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Iker Alonso
Consultant at a tech services company
The technical support was excellent.
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Anonymous User
IT Compliance Consultant at a tech company
The technical support is good. I really haven't received any good answers about what happens when the product gets...
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Ahmed Fariq Abdullah
Assistant Executive Manager (IT) at lembaga zakat negeri kedah
We've had a good experience with technical support so far. We've been satisfied with the level of service we've...
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Review 1 of 24

Prathamesh Samant
Presales Manager at a manufacturing company
Technical support from SentinelOne is somewhat dependent on the engineer you are assigned. Some TAC cases are solved...
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Mohan Janarthanan
Associate Vice President at Novac Technology Solutions
The technical support for SentinelOne is good. I would give them eight points for support on a scale from zero to...
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MadhawaLiyanage
Head of Solutions and Cybersecurity at NGXESS
The technical support is good.
Read full review of SentinelOne Wayfinder Threat Detection and Response »
Krishnakumar Mahadevan
EA & CISO at a non-tech company
Regarding technical support from the vendor, CrowdStrike is number one. SentinelOne support is adequate, but compared...
Read full review of SentinelOne Singularity Endpoint »
Mohan Janarthanan
Associate Vice President at Novac Technology Solutions
The tech support from SentinelOne is great.
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William Mailhot
Pre-sales Engineer at a tech services company
My interaction with technical support was pleasant. They gave me a few tips on how to integrate the new system. They...
Read full review of SentinelOne Singularity Cloud Security »
Chetan Yelve
Software Engineer at Cateina Technologies
I rate SentinelOne Singularity Cloud Security support nine out of ten.
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Rohit Jaiswar
Soc Anaylst at Softcell Technologies Limited
I would rate the support a 10 out of 10.
Read full review of SentinelOne Singularity Cloud Security »
Laurie Reynolds
Threat and Vulnerability Manager at GBG Plc
My impression of SentinelOne as a strategic security partner is very positive. In terms of support, for a lot of...
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Ricardo Sousa da Silva
Cyber Security Expert at Nestle
Support was very good. When we needed assistance, we received it in a timely manner and the issues were resolved.
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Adam Harling
Managing Director at NETITUDE
We do the implementation of the solution in-house.
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Vaibhav Mahendra Kolhe
Soc Analyst at Softcell Technologies Limited
Regarding the technical support and customer service teams, I rate them 10 out of 10 on a scale of 1 to 10. The TAC...
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Mike Ehlers
Global Senior Manager, Information Security at a manufacturing company
One of the best aspects of SentinelOne is its customer support. They are customer-driven and allow access to product...
Read full review of SentinelOne Singularity Identity »
Robson Franco
Pre-Sales Security Engineer at CLM Software
The technical support services need improvement. It is complicated to open tickets.
Read full review of SentinelOne Singularity Ranger AD »
Olive Kusumbara
Consultant at a tech services company
I think technical support is quite good; we have been in contact quite occasionally, and they provide expected answers.
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Mohsinoddin Mohammed
Information Security Principal at a venture capital & private equity firm
Customer support has been generally good for us, and most questions are handled properly. The platform is stable, so...
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Eyal Givon
CEO at ERG Solutions
We get support from our local reseller in Israel and their support has been fine.
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Mgingpart67
Managing Partner at a tech services company
We have support from both vendor and distributor, and up to now, it has been satisfactory. The response has been very...
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David Smegelski
Computer Technician at VILLE DE POINTE-CLAIRE
I would rate their support an eight out of ten. The rating would be better if they picked up the phone and had...
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Anonymous User
Director - Global Information Security at a manufacturing company
Technical support started off mainly by email, but support is probably the single biggest improvement since we...
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Anonymous User
Cyber Consultant at a consultancy
The technical support from SentinelOne Singularity Complete is very active and good, with a strong knowledge base...
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Anonymous User
Director of Global Security Operations at a manufacturing company
They are excellent when it comes to interoperability and exclusions. For example, you may have somebody in your...
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Deepak Bhaskaran
AGM IT Security at Page Industries Ltd
I think they were responsive, but there was a delay in reaching out to my team on one incident report. This happened...
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Anonymous User
IT Security Analyst at a tech consulting company
I would rate the technical support for Purple AI an eight out of ten.
Read full review of Purple AI »
Navindu Dissanayake
Engineer - Cyber Security at a tech services company
The response time of customer service could be improved.
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Anonymous User
IT Infrastructure Manager at a training & coaching company
I did not have the opportunity to contact them because I had almost no issues.
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Anonymous User
IT Security Analyst at a tech consulting company
I would rate the technical support at eight out of ten. SentinelOne Singularity AI SIEM has AI-based technical...
Read full review of SentinelOne Singularity AI SIEM »
AmitVerma3
Cloud Engineer at ACC Ltd
The technical support is highly knowledgeable and reliable in security matters. I would rate their support a nine out...
Read full review of SentinelOne Singularity Cloud Security »
Prajwal HS
Specialist Information Security at Ujjivan Small Finance Bank
The technical support of the solution is good.
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Maurice Singh
IT Solutions Specialist at a non-tech company
The technical support is generally good, but there are instances when they need to consult with the development team...
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Review 1 of 30

Technical Support

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