Compare LevelBlue vs Portnox Security

LevelBlue

Based on 180 reviews.

Portnox Security

Based on 41 reviews.

Latest Research

Buyer's Guide

Cisco Identity Services Engine (ISE) vs. Portnox

November 2026

Cisco Identity Services Engine (ISE) vs. Portnox

Updated: November 2026

Sample Customers

Portnox

Sallie Mae, Roku, Vuori, Legal Zoom, Anaplan, Aecon, H.I.G. Capital, McLaren Construction Group, PFCU, UK Mortgage Lending Limited, CCC Intelligent Solutions

Popular Solutions

LevelBlue USM Anywhere

1 reviews

Cybereason Endpoint Detection & Response

2 reviews

LevelBlue Managed Detection and Response

7 reviews

Portnox

25 reviews

Top Industries

Outsourcing Company

18%

Construction Company

17%

Comms Service Provider

11%

Manufacturing Company

14%

Financial Services Firm

12%

Outsourcing Company

Healthcare Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Peter Nowak
Business Development Manager for Cybereason at Bechtle
I use Cybereason XDR for customers who don't have a SOC or managed SOC yet and want to be protected on more than...
Read full review of Cybereason XDR »
Peter Nowak
Business Development Manager for Cybereason at Bechtle
My use case involves providing endpoint security. When I introduce the EDR system, in many cases, it replaces the...
Read full review of Cybereason Next-Generation Antivirus »
Kris Nawani
Co-Founder/Director at Bangkok MSP Company Limited
USM Anywhere is used for threat detection and investigation. It provides a solution with built-in threat intelligence...
Read full review of LevelBlue USM Anywhere »
Anonymous User
Security Delivery Analyst at a consultancy
We use it to improve detection in the whole industrial sector. We are a big energy company. Across multiple...
Read full review of Cybereason Endpoint Detection & Response »
Farooq Akbar
Cloud & Systems Admin at Service Management Group, Inc.
We primarily use it for Email protection and enhanced security features.
Read full review of LevelBlue MailMarshal »

Review 1 of 5

Maurice Mwaura
Product Manager at Applied Principles Limited
Portnox is used purely for Network Access Control, focusing on compliance, device compliance, and risk profiling...
Read full review of Portnox »

Review 1 of 1

Customer Service

Alex Lapinski
Cyber Security & ICT Director at Polish Security Experts Association
We are currently in the POC stage. I haven't had a chance to explore the tool's support.
Read full review of Cybereason Next-Generation Antivirus »
CHARLES GOLLIDAY
Chief Information Security Officer at a computer software company
My engineer dealt with the techs before, but that wasn't often. When he did deal with them, they were knowledgeable...
Read full review of LevelBlue USM Anywhere »
Alex Alexandre
System Administrator at INSIGHT CREDIT UNION
Technical support is great. They are very responsive and they know their product.
Read full review of LevelBlue Managed Detection and Response »
Marcelo Raza
Cyber Security Architect at Oakmount
The solution's technical support is provided to us from Chicago by an analyst who also provides support to many in...
Read full review of LevelBlue DbProtect »
Anonymous User
SOC Analyst II at Shatter I.T.
AV support has never been anything less than amazing.
Read full review of LevelBlue USM Anywhere »
Anonymous User
Security Analyst at a tech services company
Customer Service: I would rate customer service as a nine out of 10. Technical Support: I would rate technical...
Read full review of LevelBlue USM Anywhere »
Hesham Hameed
Operation Manager at Checksum Consultancy
We provide technical support for our clients.
Read full review of LevelBlue USM Anywhere »
Anonymous User
Security Manager at a healthcare company
We haven't had to use technical support.
Read full review of Trustwave App Scanner [EOL] »
Anonymous User
I.T. Manager at a non-profit
Tech support has been a bit slow lately, and the level-1 techs do not have all the power they should have.
Read full review of LevelBlue USM Anywhere »
Jason G.
Market Development Manager, Cyber Security Consultant at Abacode
In our experience, AlienVault has good customer service.
Read full review of LevelBlue USM Anywhere »
Anonymous User
DevOps Engineer at a tech services company
We have not used the technical support but we have clear documentation that we use.
Read full review of LevelBlue USM Anywhere »
Anonymous User
Associate QA Engineer at a tech company
Customer Service: 7/10. Technical Support: 7/10.
Read full review of Trustwave App Scanner [EOL] »
Anonymous User
Security Delivery Analyst at a consultancy
For technical support, I would rate it eight or nine out of ten. Nine is great actually since we have people...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Manager, Information Security at a retailer
Tech support is great. Very knowledgeable, reliable, and have resolved all problems, escalated when necessary, and...
Read full review of LevelBlue USM Anywhere »
Anonymous User
Regional Database Administrator / Information Security Analyst at a non-profit
The technical support isn't entirely the best. I would give them a rating of 6/10.
Read full review of LevelBlue DbProtect »
Anonymous User
Information Security Analyst at a comms service provider
In the security arena, I would give them 9 out of 10. We had a small hiccup at the beginning of our onboarding as...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Project Manager at a construction company
Technical support was not bad. It wasn't the best because we don't manage it internally, but it's been okay.
Read full review of Trustwave WebMarshal [EOL] »
Anonymous User
Group Information Security Officer at a consumer goods company
The tech support guys have been very friendly and helped as soon as there has been any issue. I cannot fault their...
Read full review of LevelBlue USM Anywhere »
Jerome Arockiam
Senior Security Specialist at Wipro Limited
I would rate the technical support as nine out of ten. Sometimes, follow-ups are required to get a response from...
Read full review of LevelBlue Managed Detection and Response »
Anonymous User
Network Administrator at a tech services company
Customer Service: I would give customer service a rating of four out of five. Technical Support: I would give...
Read full review of LevelBlue USM Anywhere »
Anonymous User
Network Administrator at a legal firm
Customer Service: Very high. Any issues I've had they've been quick to answer and help. Technical Support: Their...
Read full review of LevelBlue USM Anywhere »
Anonymous User
IT Security Architect at a healthcare company
7/10
Read full review of LevelBlue USM Anywhere »
Nick LaPointe
Information Security Administrator at a insurance company
Their technical support is very competent. They know the product inside and out and they try to understand the...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Security Consultant at a tech consulting company
Excellent! Every time I have had an issue, the customer and technical support has been outstanding. The support desk...
Read full review of LevelBlue USM Anywhere »
Anonymous User
Network and Securirty Engineer at a tech vendor
They quickly respond on what you need, not on what they know.
Read full review of LevelBlue USM Anywhere »
Subramaniam L.
Senior Talent Sourcer, Digital at Digitaltrack
We have an account manager located in the UK who helps in getting the right technical person for emergencies. There...
Read full review of LevelBlue USM Anywhere »
Anonymous User
Information Security Analyst at a insurance company
Customer Service: Their support is good and their response time is prompt. Technical Support: I would rate them as...
Read full review of LevelBlue USM Anywhere »
Anonymous User
Delivery Manager at a tech services company
Customer Service: Customer service is available 8 to 5 EDT. In emergency cases, it is difficult to reach them....
Read full review of LevelBlue USM Anywhere »
Anonymous User
IT Security Administrator at a local government
They're very good.
Read full review of LevelBlue USM Anywhere »
Sujaiy Shivakumar
Solutions Architect at Provo IT
Response rates are so-so. I would put them at about 70 percent good, and while 70 percent good is very good for a lot...
Read full review of LevelBlue Managed Detection and Response »

Review 1 of 30

Felix Adikaibe
IT INFRASTRUCTURE AND NETWORK ADMIN at Investment One Finance
I have not reached out to support lately. We have a support vendor that we contact to support it. I have contacted...
Read full review of Portnox »
Sachin Nagar
Software Engineer at cmc
I often communicate with the technical support of Portnox, and I find their service very helpful; the technical...
Read full review of Portnox »
NenadMijatovic
Director of Sales at S4E Serbia
We did interact with them. It was direct support. They were very good. They were very fast, dependable, and...
Read full review of Portnox »
Maurice Mwaura
Product Manager at Applied Principles Limited
When rating the technical support, I have some good friends over there on the support team. They really come in handy...
Read full review of Portnox »
Scott Kerr
President at TrackerSoft
I've spoken with several members of the support team, and they have been excellent and very attentive. They resolved...
Read full review of Portnox »
Vikash Kushwaha
Full-Stack Software Engineer at mindpathtech
Portnox has provided excellent documentation, and we generally do not need to call them frequently. However, support...
Read full review of Portnox »
Edem AGOSSOU
Analyste reporting at TOGOCOM
The technical support can be improved.
Read full review of Portnox »
Vishnu Narahari
Manager at a computer software company
Our experience with Portnox customer support has been very positive. The support team has been responsive,...
Read full review of Portnox »
Jim Marx
IT Infrastructure Manager at a tech vendor
I have been in touch with a few people, even directly in the support team, and they have always been excellent. They...
Read full review of Portnox »
Ian Bundi
Engineer at Applied Principles Limited
I would recommend Portnox compared to other vendors. In terms of deployment and the functionality, it is generally...
Read full review of Portnox »
NenadMijatovic
Director of Sales at S4E Serbia
We get good support from the technical team. They are responsive.
Read full review of Portnox »
Afeez Adeyemo
Technical Sales / Presales at Routelink Integrated Systems
I have a colleague in my company who works as a process engineer and contacts Portnox's technical support team for...
Read full review of Portnox »
James Olorunosebi
CTO at Joan Cross Infosystems Ltd
The technical support is top-notch and great.
Read full review of Portnox »
ChiefSystemEngineer9
Chief System Engineer at a media company
Our experience with customer support is pretty limited. We haven't contacted them for a long time. But, generally,...
Read full review of Portnox »
Bojan Lepenik
Vodja projektov sistemskih rešitev at a tech services company
Technical support was very good. They solved basically all my problems. I was quite satisfied with how helpful and...
Read full review of Portnox »
AithaShashikanth
Network operation center engineer at a computer software company
Customer support is easy to reach out to, but I have never really interacted with Portnox's customer support as I...
Read full review of Portnox »
Uchechukwu Ukazu
Tech Support at a tech services company
Tech support is good.
Read full review of Portnox »
Anonymous User
Product Manager at a tech services company
Technical support is great. I don't have any issues with the technical support of Portnox Clear. I would rate the...
Read full review of Portnox »
Raphael Egbue
Information Technology System Administrator at a energy/utilities company
I contacted their technical support on one occasion, and the response was swift. I would rate their support a nine...
Read full review of Portnox »
reviewer5943182
Network And Security Engineer at a manufacturing company
I rate the technical support of Portnox an eight out of ten.
Read full review of Portnox »
Anonymous User
Network And System Security Engineer at a financial services firm
Portnox customer support has been good; whenever we had challenges, we reached out and received a quick response.
Read full review of Portnox »
Mueen Patel
Systems Analyst at a construction company
I have contacted their technical support a few times. They respond very immediately and provide detailed, amazing...
Read full review of Portnox »
Kenneth Ndaruga
Network Security Specialist at Equity Bank Limited
The customer service and support are okay. However, we don't have a support license. We've been doing our own support.
Read full review of Portnox »
Anonymous User
IT Engineer at a financial services firm
The customer support has been great; if I need any help, I can contact them easily, and they will respond to me.
Read full review of Portnox »
Anonymous User
Network Engineer at a financial services firm
Customer Service: High level and good customer service.Technical Support: They have good tech support, but have room...
Read full review of Portnox »
Principcon67
Consulting Principal at a transportation company
We have not had to contact technical support for a long time, but when we did, we have had good support from them.
Read full review of Portnox »
Anonymous User
Associate Manager, Technology Services Information Technology Operations at a computer software company
Customer support is absolutely fantastic. We have been getting the support timely, and there are correct escalation...
Read full review of Portnox »
reviewer57439213
Senior Network Engineer at a tech services company
The technical support response time is good, and partners always respond when there are issues. However, in a few...
Read full review of Portnox »
Gopal Mehrotra
IT Network Engineer at a tech vendor
I have contacted the technical support multiple times. I would rate the support seven out of ten.
Read full review of Portnox »
KingsleyOzokpo
Information Security Officer at a financial services firm
The support could be improved with better local services. Even though we have access to the Portnox support portal,...
Read full review of Portnox »

Review 1 of 30

Technical Support

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