Compare LevelBlue vs Portnox Security

LevelBlue

Based on 181 reviews.

Portnox Security

Based on 31 reviews.

Sample Customers

SecureTrust Network Access Control

Magnolia Hotels

Portnox

Data Realty, Royal London, Wales Millennium Centre, McLaren Construction Group, EL AL Israeli Airlines,

Popular Solutions

USM Anywhere

2 reviews

Cybereason Endpoint Detection & Response

3 reviews

Alert Logic MDR

5 reviews

Portnox

14 reviews

Top Industries

Construction Company

27%

Financial Services Firm

12%

Outsourcing Company

11%

Comms Service Provider

Manufacturing Company

15%

Financial Services Firm

14%

Construction Company

Healthcare Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Ivan Burke
Head of Research Development and Innovation at CSIR
My main use case for Cybereason Endpoint Detection & Response is mostly for incident response.
Read full review of Cybereason Endpoint Detection & Response »
Peter Nowak
Business Development Manager for Cybereason at Bechtle
I use Cybereason XDR for customers who don't have a SOC or managed SOC yet and want to be protected on more than...
Read full review of Cybereason XDR »
Peter Nowak
Business Development Manager for Cybereason at Bechtle
I am part of a reseller with two roles. We are a Managed Service Provider ourselves, and in a way, we compete with...
Read full review of Cybereason Managed Detection & Response »
Peter Nowak
Business Development Manager for Cybereason at Bechtle
My use case involves providing endpoint security. When I introduce the EDR system, in many cases, it replaces the...
Read full review of Cybereason Next-Generation Antivirus »
Kris Nawani
Co-Founder/Director at Bangkok MSP Company Limited
USM Anywhere is used for threat detection and investigation. It provides a solution with built-in threat intelligence...
Read full review of USM Anywhere »

Review 1 of 5

Maurice Mwaura
Product Manager at Applied Principles Limited
Portnox is used purely for Network Access Control, focusing on compliance, device compliance, and risk profiling...
Read full review of Portnox »

Review 1 of 1

Customer Service

Ivan Burke
Head of Research Development and Innovation at CSIR
In terms of support quality, it depends; if you're a partner with them, they provide fairly good support through a...
Read full review of Cybereason Endpoint Detection & Response »
Peter Nowak
Business Development Manager for Cybereason at Bechtle
Customer service is rated as a five out of ten. When they work and reach the right level, they are helpful, but...
Read full review of Cybereason XDR »
Oluwatoyese Agoro
Information Security Engineer at Infoprive
The customer service and support respond fast and we jump on sessions fast, unlike some other vendors that can be...
Read full review of USM Anywhere »
CHARLES GOLLIDAY
Chief Information Security Officer at a computer software company
My engineer dealt with the techs before, but that wasn't often. When he did deal with them, they were knowledgeable...
Read full review of USM Anywhere »
Ibrahim Karam
Pre-Sales Consultant | Palo Alto Networks. at StarLink - Trusted Security Advisor
Technical support could be better. We’d like to see them be more helpful and responsive in the future.
Read full review of Cybereason Endpoint Detection & Response »
Peter Nowak
Business Development Manager for Cybereason at Bechtle
I think of situations I know. There's a technical account manager, and the customers are very happy with it. I would...
Read full review of Cybereason Managed Detection & Response »
Christian Caldarone
ISO (Information Security Officer)
Technical support is always helpful and responsive. They do care about their customers.
Read full review of USM Anywhere »
Anonymous User
Security Analyst at a manufacturing company
I communicate with technical support via email. They're responsive.
Read full review of Cybereason Deep Respond [EOL] »
Anonymous User
Regional Database Administrator / Information Security Analyst at a non-profit
The technical support isn't entirely the best. I would give them a rating of 6/10.
Read full review of Trustwave DbProtect »
Anonymous User
Security Manager at a healthcare company
We haven't had to use technical support.
Read full review of Trustwave App Scanner [EOL] »
Anonymous User
VP at Castra Consulting
The technical support team is responsive and helpful. They communicate and they are engaged. We work with them on a...
Read full review of USM Anywhere »
Anonymous User
Information Security Consultant at Securepoint Nederland B.V.
When issues arise and the going gets tough, you can contact AlienVault directly via phone, email or web. Support is...
Read full review of USM Anywhere »
Anonymous User
Global IT Project Manager at a manufacturing company
For me, the technical support is good. I asked support for certain points to move on, in terms of new things, and I...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Security Administrator at a financial services firm
Customer Service: This is an area that could be improved. Technical Support: This is an area that could be improved....
Read full review of USM Anywhere »
Anonymous User
Security Architecture and Operations Lead at a university
Customer Service: Customer service is excellent! Always very responsive. Technical Support: Technical support is...
Read full review of USM Anywhere »
Philip Bradley
Senior Security Information Manager at agiito
I've never had the chance to contact technical support. The service call costs money and I would need to get...
Read full review of USM Anywhere »
Anonymous User
Information Technology Security Administrator at a healthcare company
Customer Service: There is excellent customer service and we have never had a complaint. Technical Support: Technical...
Read full review of USM Anywhere »
Anonymous User
IS Manager at a financial services firm
Customer Service: I have enjoyed working with the client support folks. I have had really good experiences with them...
Read full review of USM Anywhere »
Anonymous User
IT Security Analyst at a tech services company
Customer Service: The service was excellent and always showing excellent treatment and availability. Technical...
Read full review of USM Anywhere »
Anonymous User
IT Security Analyst at a financial services firm
Customer Service: Customer service is 8/10. Technical Support: Technical support is 9/10. Engineers are very...
Read full review of USM Anywhere »
Anonymous User
Network Engineer II at a healthcare company
I've not had to contact them yet.
Read full review of USM Anywhere »
Anonymous User
Security Analyst at a tech services company
Customer Service: Excellent. Customer service was very responsive. Technical Support: Excellent. Support was very...
Read full review of USM Anywhere »
Jerome Arockiam
Senior Security Specialist at Wipro Limited
I would rate the technical support as nine out of ten. Sometimes, follow-ups are required to get a response from...
Read full review of Cybereason Managed Detection & Response »
Matthew White
Production DBA at BLUE MOTOR FINANCE LIMITED
Technical support and very quick to respond and follow up well on issues.
Read full review of USM Anywhere »
Anonymous User
Salaes Manager at a tech services company
The vendor should provide technical support services. Instead, we are providing support for the customer. Whenever we...
Read full review of Trustwave Secure Email Gateway »
Rashid Alsalmi
Consultant at a tech services company
We rarely have problems with this solution, but when we do then the technical support is great.
Read full review of Trustwave DbProtect »
Anonymous User
Director of Information Technology at a healthcare company
Excellent.
Read full review of USM Anywhere »
Anonymous User
I.T. Manager at a non-profit
Tech support has been a bit slow lately, and the level-1 techs do not have all the power they should have.
Read full review of USM Anywhere »
Anonymous User
DevOps Engineer at a tech services company
We have not used the technical support but we have clear documentation that we use.
Read full review of USM Anywhere »
Anonymous User
Associate Software Engineer(Security) at a tech company
Customer Service: 8/10. Technical Support: 7/10.
Read full review of Trustwave App Scanner [EOL] »

Review 1 of 30

Ian Bundi
Engineer at Applied Principles Limited
I would recommend Portnox compared to other vendors. In terms of deployment and the functionality, it is generally...
Read full review of Portnox »
Edem AGOSSOU
Analyste reporting at TOGOCOM
The technical support can be improved.
Read full review of Portnox »
Afeez Adeyemo
Technical Sales / Presales at Routelink Integrated Systems
I have a colleague in my company who works as a process engineer and contacts Portnox's technical support team for...
Read full review of Portnox »
Felix Adikaibe
IT INFRASTRUCTURE AND NETWORK ADMIN at Investment One Finance
I have not reached out to support lately. We have a support vendor that we contact to support it. I have contacted...
Read full review of Portnox »
Maurice Mwaura
Product Manager at Applied Principles Limited
When rating the technical support, I have some good friends over there on the support team. They really come in handy...
Read full review of Portnox »
Jim Marx
IT Infrastructure Manager at a tech vendor
I have been in touch with a few people, even directly in the support team, and they have always been excellent. They...
Read full review of Portnox »
Mohammad Shadid
IT Project Manager at Xpress technologies
I would rate the technical support as a nine. When I reach the technical support, they give solutions that do not...
Read full review of Portnox »
NenadMijatovic
Director of Sales at S4E Serbia
We get good support from the technical team. They are responsive.
Read full review of Portnox »
Scott Kerr
President at TrackerSoft
I've spoken with several members of the support team, and they have been excellent and very attentive. They resolved...
Read full review of Portnox »
NenadMijatovic
Director of Sales at S4E Serbia
We did interact with them. It was direct support. They were very good. They were very fast, dependable, and...
Read full review of Portnox »
Bruno Jose
Assistant System Engineer at Tata Consultancy
From one to ten, I would rate the technical support from Portnox as eight. Recently, we got technical support from...
Read full review of Portnox »
Mueen Patel
Systems Analyst at a construction company
I have contacted their technical support a few times. They respond very immediately and provide detailed, amazing...
Read full review of Portnox »
Bojan Lepenik
Vodja projektov sistemskih rešitev at a tech services company
Technical support was very good. They solved basically all my problems. I was quite satisfied with how helpful and...
Read full review of Portnox »
Joke
Security Analyst at a financial services firm
Portnox customer service has been good and quick to respond.
Read full review of Portnox »
James Olorunosebi
CTO at Joan Cross Infosystems Ltd
The technical support is top-notch and great.
Read full review of Portnox »
reviewer57439213
Senior Network Engineer at a tech services company
The technical support response time is good, and partners always respond when there are issues. However, in a few...
Read full review of Portnox »
Anonymous User
Product Manager at a tech services company
Technical support is great. I don't have any issues with the technical support of Portnox Clear. I would rate the...
Read full review of Portnox »
reviewer5943182
Network And Security Engineer at a manufacturing company
I rate the technical support of Portnox an eight out of ten.
Read full review of Portnox »
Uchechukwu Ukazu
Tech Support at a tech services company
Tech support is good.
Read full review of Portnox »
Gopal Mehrotra
IT Network Engineer at a tech vendor
I have contacted the technical support multiple times. I would rate the support seven out of ten.
Read full review of Portnox »
Anonymous User
Network Engineer at a financial services firm
Customer Service: High level and good customer service.Technical Support: They have good tech support, but have room...
Read full review of Portnox »
Kenneth Ndaruga
Network Security Specialist at Equity Bank Limited
The customer service and support are okay. However, we don't have a support license. We've been doing our own support.
Read full review of Portnox »
KingsleyOzokpo
Information Security Officer at a financial services firm
The support could be improved with better local services. Even though we have access to the Portnox support portal,...
Read full review of Portnox »
Joseph James
Systems & Support Engineer at CWG Plc
Unfortunately, I've never contacted technical support. It's very easy for any IT person to deploy the solution due to...
Read full review of Portnox »
Raphael Egbue
Information Technology System Administrator at a energy/utilities company
I contacted their technical support on one occasion, and the response was swift. I would rate their support a nine...
Read full review of Portnox »
Tejas Jain
Principle Cloud Architect at a tech services company
I have contacted Portnox's technical support when integrations were not working, devices failed to authenticate, or...
Read full review of Portnox »
ChiefSystemEngineer9
Chief System Engineer at a media company
Our experience with customer support is pretty limited. We haven't contacted them for a long time. But, generally,...
Read full review of Portnox »
AithaShashikanth
Network Operational Center Engineer at a computer software company
Customer support is easy to reach out to, but I have never really interacted with Portnox's customer support as I...
Read full review of Portnox »
Principcon67
Consulting Principal at a transportation company
We have not had to contact technical support for a long time, but when we did, we have had good support from them.
Read full review of Portnox »

Review 1 of 29

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.