Compare Keysight Technologies vs Sauce Labs

Salesforce.com, Mozilla, Zendesk, Puppet Labs, Twitter, Bank of America, Eventbrite, Bleacher Report, Okta, Intuit, Travelocity, Sharecare, CapitalOne.

Popular Solutions

Keysight Oscilloscopes

0 reviews

4 reviews

0 reviews

2 reviews

1 reviews

0 reviews

Top Industries

Manufacturing Company

12%

Financial Services Firm

11%

Computer Software Company

10%

Government

Financial Services Firm

18%

Computer Software Company

13%

Manufacturing Company

Healthcare Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

WilsonAitan
Deputy Country Manager at PT Securite Asia Indonesia (ABP Securite)
The use case for this tool is generally for enterprise customers who have more than two monitoring tools. These...
Read full review of IxNetwork VE »
José Enrique Cano Rodriguez
Assistant Consultant at Tata Consultancy
Our objective is to evaluate the performance of GPON and DOCSIS networks which involves considering factors such as...
Read full review of Ixia Hawkeye »
Shyam_Prasad
AVP - Testing & QA at Laminaar Aviation
Our use case is mainly for UI layer regression test automation.
Read full review of Eggplant Performance »
Venkat Lkmula
Tech spesialist at INT tech services
We use this tool as a traffic generator tool. It is used to test the performance KPIs and throughput numbers. It is...
Read full review of IxChariot »
Naresh Nathala
Solutions Architect at IdeaBytes
We use Eggplant Test ( /products/eggplant-test-reviews ) for functional testing. We rely on it for most of our cases,...
Read full review of Eggplant Test »

Review 1 of 5

RajeevSAwant
Head Automation CoE at Truglobal
TestObject are building a low-code testing platform for API testing and visual testing. Recently they have acquired a...
Read full review of TestObject »
Mohit Rathi
Lead Consultant at a tech services company
We use it for automated testing. For our company, we do web testing automation. We run our test suites containing...
Read full review of Sauce Labs »
Vijay Sawale
Test Associate & Manager at IGT Solutions
AutonomIQ TestIQ is a tool from SoftLab. My company uses the solution since it is a low-code and no-code automation...
Read full review of AutonomIQ TestIQ »

Review 1 of 3

Customer Service

José Enrique Cano Rodriguez
Assistant Consultant at Tata Consultancy
I would rate its customer support services nine out of ten.
Read full review of Ixia Hawkeye »
Shyam_Prasad
AVP - Testing & QA at Laminaar Aviation
We experienced some failures where object libraries suddenly disappeared after a new patch. We had to reach out to...
Read full review of Eggplant Performance »
Ahmet Kilic
Network and Security Unit Manager at Bankalararası Kart Merkezi (BKM)
We have contacted technical support in the past and they have been great overall in terms of helping us. We are quite...
Read full review of Ixia Network Packet Brokers »
Tayyaba Noreen
Student at SHEFFIELD HALLAM UNIVERSITY
I have not used the technical support because I wanted to install and use it with a free trial, but that was not the...
Read full review of Eggplant Test »
Anonymous User
System Engineer at Inphi Corporation
They have an 800 number you call and they answer it day or night. And then, many of the engineers are in my Rolodex...
Read full review of Keysight Oscilloscopes »
Anonymous User
Senior VP Operations at a media company
Their customer support is really impressive. I would rate them a nine out of 10.
Read full review of Eggplant Test »
Kalyan Rapolu
Applications Engineering Leader, Principal Investigator at E.I. du Pont de Nemours and Company
Technical support is very helpful. They have a local technical office up here in Santa Clara. They can come anytime...
Read full review of Keysight Oscilloscopes »
Anonymous User
Senior System Design Engineer at Xilinx
We have not had a chance to use the tech support, as of now. They have a pretty good relationship with our team to...
Read full review of Keysight Oscilloscopes »
Anonymous User
Product Developer at a tech services company
Technical support was very quick and precise when we were in need of help. Ixia had helped us with installation and...
Read full review of Ixia BreakingPoint »
Anonymous User
Systems Engineer at a tech services company
Technical support strongly depends on what you are testing, because their knowledge of the product is very good....
Read full review of Ixia BreakingPoint »
Anonymous User
Project Hardware Engineer at a manufacturing company
The technical support is very easy to reach. I have contacted them a few times regarding the feature usage. These...
Read full review of Keysight Oscilloscopes »
Anonymous User
Presales Engineer at a tech services company
On a scale from one to ten, I would give technical support a ten. I have direct contact, and they are fast.
Read full review of Ixia Hawkeye »
Anonymous User
EMI/RFI Sr. Staff Engineer at Huawei Technologies
Technical support is very good. We received onsite support when there was an issue.
Read full review of Keysight Oscilloscopes »
Anonymous User
Signal Integrity Engineer at a tech vendor
I evaluate technical support on the promptness in which they reply back, the detail. I would expect the application...
Read full review of Keysight Oscilloscopes »
Anonymous User
Engineer at a tech company
If I need technical support, I can contact the account manager or architectural engineer for information, and they...
Read full review of Keysight Oscilloscopes »
Charles Netshivhera
Integration Specialist at a financial services firm
I would rate technical support at three out of five. I don't think they have enough coverage for support. The issues...
Read full review of Eggplant Test »
Anonymous User
Presales Engineer at a tech services company
The technical support is very helpful.
Read full review of IxVeriWave »
MIGUEL DAUD
Chair Of The Board Of Directors at BAMMTECH
I find that technical support is good. However, because of the issue where the license codes are not printed, the...
Read full review of Ixia Hawkeye »
Jon Goranson
QA Analyst at a transportation company
We have emailed their tech support and they have been absolutely fine. They have usually responded within a day. If...
Read full review of Eggplant Test »
Nevor Yard
Senior Technical Support Analyst at Kaeppel Consulting, LLC
I never contacted technical support. We had our own in-house personnel that assisted us when needed.
Read full review of Eggplant Test »
Anonymous User
Director and Principal Consultant at a consultancy
Our technical support is excellent. The representatives in South Africa is well versed in the solution, and they're...
Read full review of Eggplant Performance »
Anonymous User
Performance Testing Manager at a tech services company
Customer Service: Excellent and very personal. Technical Support: Excellent and very personal.
Read full review of Eggplant Performance »
Anonymous User
Teamleader Test Software at a healthcare company
The support is good. I would rate the technical support between an eight to nine out of 10.
Read full review of Eggplant Test »
Anonymous User
Automation Software Development Analyst 3 at a aerospace/defense firm
It is different in terms of government contracting versus the private sector. They have reps for private sector...
Read full review of Eggplant Test »
Anonymous User
Software Engineer at a computer software company
The support from Eggplant Digital Automation Intelligence is supportive of any issue we have had. You only need to...
Read full review of Eggplant Test »
Anonymous User
Systems Engineer at a tech services company
Customer Service: * Nine out of 10 * Quick response * Good technical knowledge * Professional behavior Technical...
Read full review of IxChariot »
ChrisJohnson5
Operations Director at LifeSearch
Elliot, our account manager, has been really good. He understands our roadmap and plan and where we're going. We have...
Read full review of Eggplant Performance »
Sumanth Raja
Machine Learning Engineer at a tech company
I have not contacted technical support as of now.
Read full review of Keysight Oscilloscopes »
Anonymous User
Test lead/Senior Mobile Automation QA at a non-tech company
We were in contact with technical support and we found them to be very helpful. They have good knowledge. It is just...
Read full review of Eggplant Test »
Anonymous User
Senior Staff Hardware Engineer at a tech vendor
We have a Field Application Engineer (FAE) in our office area. Every time that we call technical support, they show up.
Read full review of Keysight Oscilloscopes »

Review 1 of 30

AnupKumar4
Senior QA Automation Engineer at Xoriant
Technical support is equally very important. If you talk about anything deployed to production, and the project is...
Read full review of Sauce Labs »
Anonymous User
Quality Engineer at a tech services company
Customer Service: Good. Technical Support: Good.
Read full review of Sauce Labs »
Anonymous User
LMTS, Software Engineering at Salesforce
I rate Sauce Labs' support at about seven out of 10. We put in certain requests with Sauce Labs, and sometimes it...
Read full review of Sauce Labs »
Chris Cha
Software Developer Engineer in Test at a retailer
Support is great, including the support ticketing. Every time I've had a support ticket, they have replied. If they...
Read full review of Sauce Labs »
Anonymous User
QA Director at Bridgetree
Customer service from the initial query to sauce labs to the product evaluation to contract negotiations to purchase...
Read full review of Sauce Labs »
Anonymous User
Senior Software Development Engineer in Test at Autodesk, Inc.
Amazing! They are very quick in response and very throughout. They even go way beyond to help troubleshoot our code...
Read full review of Sauce Labs »
Anonymous User
MTS at a tech services company
I have not contacted customer service or technical support so far.
Read full review of Sauce Labs »
Anonymous User
Quality Engineering Intern at a tech company
Good. According to my experiences, the technical support engineers typically reply to emails within a day.
Read full review of Sauce Labs »
Hassan Radi
Head of Automation R&D at Applause
We open support tickets, and they're pretty responsive, they get back to us on time. They're really good about fixing...
Read full review of Sauce Labs »
Anonymous User
Software Developer Trainee at a tech services company
Customer Service: 4.8 out of 5 Technical Support: 4.5 out of 5
Read full review of Sauce Labs »
Rob Larsen
Director of Quality Assurance - Shared Service at a financial services firm
The sales group was easy to work with. We had a service account representative, which is a nice setup. They handle...
Read full review of Sauce Labs »
Anonymous User
Lead Automation Engineer at a wellness & fitness company
Customer Service: Excellent! Technical Support: Exceptional!
Read full review of Sauce Labs »
Anonymous User
Software Tester at a comms service provider
Customer Service: Good. Technical Support: It's the best.
Read full review of Sauce Labs »
Anonymous User
-- at a tech company
Customer Service: I have not personally needed it yet, but their documentation and examples are solid. Technical...
Read full review of Sauce Labs »
Anonymous User
Lead Test Automation Engineer at RevContent
Their customer service reps are fantastic! They have heard of all of the typical issues that can occur in business...
Read full review of Sauce Labs »
Anonymous User
Web Producer at a tech company
Customer service is top notch. When you report a bug or inquire about something they get back to you with a plan of...
Read full review of Sauce Labs »
Anonymous User
Team Lead at a retailer
Customer Service: Their customer service is good. Technical Support: Their technical support is good.
Read full review of Sauce Labs »
Anonymous User
Software Engineer at a consultancy
Customer Service: It is the best. Technical Support: It is good.
Read full review of Sauce Labs »
Anonymous User
Engineer at a pharma/biotech company
We have made use of Sauce Labs’ technical expertise to help us integrate automated testing into our CI/CD pipeline...
Read full review of Sauce Labs »
Anonymous User
Senior Test Lead at a tech company
Customer Service: Amazing. Within 12 hours of ticket creation, I was contacted. Technical Support: Yet to determine.
Read full review of Sauce Labs »
Vijay Sawale
Test Associate & Manager at IGT Solutions
Technical support and chatbots are also available for AutonomIQ TestIQ's users. AutonomIQ TestIQ's support is very...
Read full review of AutonomIQ TestIQ »
Anonymous User
QA Engineer at a retailer
Customer Service: I have not used it. Technical Support: I have not used it.
Read full review of Sauce Labs »
Mohit Rathi
Lead Consultant at a tech services company
Initially, we didn't reach out to their technical experts because we had the expertise on it. In one or two...
Read full review of Sauce Labs »
Anonymous User
Software Development Engineer at a computer software company
Customer Service: Haven't had the need to interact with them. Technical Support: Haven't had the need to call them.
Read full review of Sauce Labs »
Anonymous User
Tech Lead at a pharma/biotech company
Sauce Labs' support has been awesome. We have monthly support calls to catch up on any requests that we might have....
Read full review of Sauce Labs »
Anonymous User
QA Engineer at a tech services company
Customer Service: Good. Technical Support: Good.
Read full review of Sauce Labs »
Ben Lane
Application Engineer at Discover Financial Services
Their support has been great. When I submit a new help ticket or a request, they usually respond on the same day, by...
Read full review of Sauce Labs »
Sarah Barefoot
Senior Quality Assurance Manager at a financial services firm
The support is fantastic. We have monthly meetings with Sauce Labs. Even if I have questions, I can just reach out to...
Read full review of Sauce Labs »
Anonymous User
Consultant at a tech vendor
Customer Service: Good. Technical Support: Good.
Read full review of Sauce Labs »
Anonymous User
Technology Development Program Intern at a healthcare company
Customer Service: 10/10 Technical Support: 9/10
Read full review of Sauce Labs »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.