Compare Juniper vs Versa Networks

Juniper

Based on 348 reviews.

Versa Networks

Based on 27 reviews.

Sample Customers

Juniper Contrail Networking

Lithium Technologies, Orange Business Services, Cloudwatt, Symantec, Cloud Dynamics, CloudSeeds

Juniper Contrail SD-WAN

Allied Pinnacle

Juniper Session Smart Router

Revation Systems

NFX Series Network Services Platform

Orange, T-Systems, Post Luxembourg, VPRO, Gamesys Group

Mist WAN Assurance

Guilford College, Gap Inc., South Central Connect

Juniper Mist Edge

One Energy, UST Global, i3D.net, Hyland

Versa Unified Secure Access Service Edge (SASE) Platform

CenturyLink, RCN Business, Colt Technology Services

Popular Solutions

Juniper SRX Series Firewall

10 reviews

Juniper EX Series Ethernet Switches

12 reviews

Juniper vSRX

13 reviews

Versa Unified Secure Access Service Edge (SASE) Platform

4 reviews

Versa Director

1 reviews

Versa Cloud Services Gateway

0 reviews

Top Industries

Computer Software Company

15%

Educational Organization

13%

Financial Services Firm

Manufacturing Company

Computer Software Company

18%

Financial Services Firm

11%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Raihan Hossain
Senior Network and Cyber Security Engineer (Team Lead) at Excel Technologies ltd
I am working on a larger project using Juniper Mist Wireless Access Points (...
Read full review of Juniper Mist Wireless Access Points »
AbdulMalik
Solution Architect & Services Delivery Manager EMEA at Beyond Technology
They are primarily used for P&E, BGP, and carrier-grade NAT deployments. Also, for provider routers,...
Read full review of Juniper MX Series Routers »
AbdulMalik
Solution Architect & Services Delivery Manager EMEA at Beyond Technology
Throughout my experience, I've deployed Juniper EX switches in various environments, from small enterprise networks...
Read full review of Juniper EX Series Ethernet Switches »
RobNelson
National Marketing Manager at a comms service provider
I mainly use the Mist Wi-Fi solution from Juniper.
Read full review of Juniper WLC Series »
RodrigoFlores
Network Infrastructure Lead (ITS1) at a government
I use Juniper Mist Edge for monitoring our WAN connections. It is important for us to troubleshoot when circuits go...
Read full review of Juniper Mist Edge »

Review 1 of 5

PriyankDubey
Product manager at a consultancy

Read full review of Versa Director »
Ashkan Waghu
Assistant Vice President at icici lombard
The primary use case for Versa Unified Secure Access Service Edge (SASE) Platform is application prioritizing and...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »

Review 1 of 2

Customer Service

SherifShahen
It Infrastructure Manager at Erada Micro Finance
I communicated with the product's support team directly.
Read full review of Juniper EX Series Ethernet Switches »
Muhammad_Faisal
Manager ITSM at Lucky Cement Limited
Technical support is always available, and I have had no issues with them. When I raise a ticket, they frequently...
Read full review of Juniper SRX Series Firewall »
Stratos-Margaritis
Solutions Architect at Navarino SA
The support is excellent. Whenever we needed assistance, they were very supportive. I would rate their support a ten...
Read full review of Juniper vSRX »
GlennCamilien
Senior Cybersecurity Engineer at a financial services firm
Compared to Cisco support, I would rate Juniper seven out of 10. It varies depending on who you get.
Read full review of Juniper SRX Series Firewall »
AbdallahSamir
Testing Engineer at a tech services company
They are really supportive.
Read full review of Juniper MX Series Routers »
Owais Malik
IT Administrator at Humane™
We do not have experience with customer service and support.
Read full review of Juniper vSRX »
Aharon Bakayev
Networking Infrastructure Manager at Strauss
Our integrator is very good. They help a lot and know exactly what to do.
Read full review of Juniper Mist Wireless Access Points »
Mark Houtz
Senior Network Engineer at Northeastern Utah Educational Services
I rate the support of Juniper Wireless AP a five out of five. I recently spoke to one of their support engineers to...
Read full review of Juniper Mist Wireless Access Points »
Anonymous User
CEO at Enterprise Design Group
You always end up using technical support here and there for something. I would give them a pretty high rating. Some...
Read full review of Juniper EX Series Ethernet Switches »
Przemysław Zawadzki
Solutions Architect at a tech services company
We have premium support from the company and we provide support to our customers.
Read full review of Juniper SRX Series Firewall »
Anonymous User
Pre-Sales Analyst at a tech services company
Technical support has been very good. I would rate it a nine out of ten. We're quite satisfied with the level of...
Read full review of Juniper SRX Series Firewall »
Maroun Abboud
Data Department Manager at BTC Networks
Customer Service: For me, the customer satisfaction, and awareness, is the most important thing. I usually train all...
Read full review of Juniper SRX Series Firewall »
Tarun Audichya
Solution Architect at ConnX Inc.
In terms of technical support, I haven't had many issues that required me to contact them. However, when I have...
Read full review of Juniper Contrail Networking »
ShafiHaider
Network Engineer at 0
Support is good and customer-friendly.
Read full review of Juniper QFX Series Switches »
Shashidhara B N
Director & CIO of IT services at Connectivity IT Services Private Limited
Juniper support is very good. But more than the technical support, their documentation is awesome. You can just...
Read full review of Juniper SRX Series Firewall »
Ajish Thomas
Project manager at computer care company
They have technical support over the phone as well as the online ticketing system and that has worked out pretty...
Read full review of Juniper SRX Series Firewall »
Anonymous User
Senior Project Engineer at a comms service provider
The customer service for this solution is good but there is still room for improvement.
Read full review of Juniper MX Series Universal Routing Platforms »
Jaturong Anuvatesirikeart
Technical Consultant at a tech consulting company
The Juniper technical support is okay.
Read full review of Juniper MX Series Routers »
Anonymous User
Sr Pre-sales Network & Security Consultant at SNB Technologies
The technical support services are good.
Read full review of Juniper Contrail SD-WAN »
Anonymous User
Service Manager at a energy/utilities company
It was very difficult to get technical support, here in Egypt. There is no local support available.
Read full review of Juniper EX Series Ethernet Switches »
Anonymous User
Sr Pre-sales Network & Security Consultant at a consultancy
I would rate customer service at nine out of ten.
Read full review of Mist AI and Cloud »
Mazhar Saeed
Network Communication Specialist at Statelife
Regarding technical support, we don't require any because we use these devices underutilized, and it's working fine.
Read full review of Juniper SRX Series Firewall »
Anonymous User
Systems Engineer
The technical support team is very co-operative and gives quick responses for the logged cases. A hundred percent of...
Read full review of Juniper SRX Series Firewall »
Anonymous User
Firewall Engineer at a tech services company
I would rate the technical support as average, as the calls were responded to quickly but as usual it depends on who...
Read full review of Juniper vSRX »
Anonymous User
Network Operations Center Manager at a tech services company
The technical support is very good and the documentation on the website is very accessible. Some of the deployments...
Read full review of Juniper MX Series Routers »
Anonymous User
Managing Consultant at a computer software company
The technical support is amazing. They are responsive and handle cases extremely well. Probably one of the better...
Read full review of Juniper QFabric »
Anonymous User
Head Of Network & Technical Support at a financial services firm
Juniper supports their products very well.
Read full review of Juniper SRX Series Firewall »
Darrin Khan
Compliance, Security & Testing Manager at a financial services firm
We have been in touch with Professional Services. They are excellent, and they're always on time. The responses are...
Read full review of Juniper EX Series Ethernet Switches »
Anonymous User
Network Infrastructure Program Manager at a non-profit
The quality of technical support depends on the region. For me, Cisco is number one in technical support, regardless...
Read full review of Juniper MX Series Routers »
Tarek Menshawy
Senior Network and Security Consultant, JNCIE-SEC#408 at a financial services firm
I think they have professional support. Support is really good, they are professional engineers. Customer support is...
Read full review of Juniper SRX Series Firewall »

Review 1 of 30

PriyankDubey
Product manager at a consultancy
Versa Director's technical support is good.
Read full review of Versa Director »
MuhammadRicky Anggoro Pratomo
Senior Network Engineer at a tech services company
Versa's technical support is good.
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
PranavGupta
Assistant Manager at Shyam Telecom Group
Technical support is very good.
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Corey Taub
Senior Network Administrator at RS&H
Technical support has been responsive. This has been a co-managed implementation so when there are any high-end...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
PriyankDubey
Product manager at a consultancy
As I am in product management, I have not had occasion to contact technical support. This would be in the purview of...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Tristan Van Rhyn
Account Manager at Expect Solutions
Customer support could be faster and escalate to more advanced levels of support.
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
PranavGupta
Assistant Manager at Shyam Telecom Group
The tech support does not have familiarity with its product. They could be more knowledgeable.
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Hassam_Uddin
Director of Pre-Sales at OmniClouds UAE
The technical support is good.
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Anonymous User
Application Architect at a manufacturing company
Versa Director has pretty good technical support engineers that are knowledgeable and will figure out solutions to...
Read full review of Versa Director »
Anonymous User
Presales Solutions Consultant/Engineer at a comms service provider
I can say that I am satisfied with customer support but I'm not quite sure because it is my colleagues who manage...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Anonymous User
Oracle Apps Functional Consultant at a comms service provider
Technical support is very good at every stage. We have not faced any issues with the production support and live...
Read full review of Versa Director »
Vishal Kale
Deputy General Manager- Solutions Engineering at a comms service provider
There are no issues with their support. Their TAC support is very good at identifying and resolving problems.
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Ashkan Waghu
Assistant Vice President at icici lombard
I work with a partner, not directly with the OEM, which makes getting technical support on call very challenging. The...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Vikas Upadhyay
Executive at PVR Ltd
During the testing phase, Versa provided a dedicated person for support. However, I cannot comment on their...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Anonymous User
Core Network Manager at a comms service provider
Their support is okay, but they need to grow it out faster. They need a better mechanism for getting quick responses...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Nemo Lin
Directior of product line at Chinatelecom Europe
It is generally stable but when we have trouble with deploying or configuration we encounter certain issues. Their...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Arjun Alva
IT Manager at a construction company
On a scale from one to ten, with one being the worst and ten being the best, I would rate technical support at six....
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Carlos Junco
Engineering Manager at Netjer Networks
Their technical support is very good. Their response times are good. They provide us with very clear information —...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Anonymous User
Vice President Of Product Strategy at a tech services company
I haven't had to deal directly with technical support because everything was done through the service providers.
Read full review of Versa Director »
Anonymous User
Expert IP Access Engineer at a comms service provider
The technical support that the company offers is very good. They've been very supportive. We're satisfied with the...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Reviewer9537h4
Networking Consultant / Networking Business Manager at a tech vendor
They're helpful, however, we actually rarely use them. It's almost never happened, in terms of having any issues.
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Anonymous User
Vice President Of Product Strategy at a tech services company
I have had almost no interaction with technical support. The provider handles all VPN, connectivity or cloud issues,...
Read full review of Versa Cloud Services Gateway »
Anonymous User
Consultant
Technical support is beneficial and very knowledgeable. They understand issues very well. They come back with the...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Anonymous User
Network Engineer at a tech services company
Their technical support is good. We directly communicate with Versa if we have any issues or questions. Their...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Anonymous User
Expert IP Access Engineer at a comms service provider
Customer service is good.
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »

Review 1 of 25

Technical Support

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