Compare Juniper vs Stratoscale

Juniper

Based on 362 reviews.

Stratoscale

Based on 3 reviews.

Sample Customers

Popular Solutions

Juniper SRX Series Firewall

9 reviews

Juniper EX Series Ethernet Switches

12 reviews

Juniper vSRX

11 reviews

Stratoscale [EOL]

0 reviews

Top Industries

Computer Software Company

15%

Financial Services Firm

Manufacturing Company

Comms Service Provider

No Data Available

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

RahulSivanandan
Network Manager at Bread LLC
Mist AI and Cloud is primarily used for wireless solutions, with our customers moving from Cisco Wireless to Mist AI...
Read full review of Mist AI and Cloud »
Mohd Yasir
IP Solution Architect /Deputy Manager at a manufacturing company
The main use case for the Juniper EX Series Ethernet Switches includes using protocols such as RSTP and VLAN for...
Read full review of Juniper EX Series Ethernet Switches »
Anonymous User
Manager Technical at a tech services company
Normally this is not a small business. This is the enterprise business and service provider and large enterprise,...
Read full review of Juniper QFX Series Switches »
Patrick Anaku
Senior Network Engineer at Roke Telkom
I work with an internet service provider in Uganda and have experience working with Juniper MX Series Routers, as we...
Read full review of Juniper MX Series Routers »
Jayesh Mohan
Senior Network Engineer at a consultancy
I have been using Juniper Mist Premium Analytics for almost three and a half years, mainly in a service-based company...
Read full review of Juniper Mist Premium Analytics »

Review 1 of 5

Nir Ashkenazi
Global VP Technology & President at a tech services company

Read full review of Stratoscale [EOL] »

Review 1 of 1

Customer Service

Lukas Harkabus
Security Presales Consultant at Trestech s.r.o.
The technical support is not as good as it used to be, but it is comparable to that of other vendors such as Cisco....
Read full review of Juniper SRX Series Firewall »
Nazish Sameer Shaikh
Senior Network Security Engineer at UNITE HERE HEALTH
I contacted the solution's technical support for configuring devices. I am happy with the technical support because...
Read full review of Juniper WLC Series »
KyeJewell
Senior IT Support Engineer at a hospitality company
In the past two years, I've only had to call Juniper twice. One was for a switch issue and one was for one of our...
Read full review of Juniper EX Series Ethernet Switches »
Aditya Gandhi
Network Design Specialist at a tech vendor
The technical support services are good.
Read full review of Juniper Mist Wired Assurance »
JonathanHowell
Founding Director at Cyberdyne Solutions
The local teams are good in terms of engagement and support. uniper takes a big box in terms of backing their...
Read full review of Juniper vSRX »
Sascha Bülow
Technical Architect at Plusnet
Because we are talking directly to engineers in the US, the support is usually the best you can possibly get. As a...
Read full review of Juniper Session Smart Router »
OusaidAbaz
Security Network Architect at Inmac
My experience with support teams in Bangalore and San Francisco was poor, with a significant delay in resolving...
Read full review of Juniper QFabric »
Owais Malik
IT Administrator at Humane™
We do not have experience with customer service and support.
Read full review of Juniper vSRX »
Haytham Marzouk
Security System Engineer at Fireware
Technical support is very fast. It's very easy to open tickets and they respond quickly.
Read full review of Mist AI and Cloud »
Muhammad_Faisal
Manager ITSM at Lucky Cement Limited
Technical support is always available, and I have had no issues with them. When I raise a ticket, they frequently...
Read full review of Juniper SRX Series Firewall »
MohammedThousif Ansari
Technical Lead at Tata Communications Ltd
Juniper's technical support is good.
Read full review of Juniper EX Series Ethernet Switches »
Ibrahim Reda
Network and Security Engineer at CITG - Continental Information and Telecom Group
I would rate its customer support five out of ten.
Read full review of Junos Space Network Director »
Fauzan Rahmanto
Network Engineer at Media Telekomunikasi Mandiri
They need some better support services in the Asia region. If I get support from America or Europe, the help they...
Read full review of Juniper EX Series Ethernet Switches »
Mazhar Saeed
Network Communication Specialist at Statelife
Regarding technical support, we don't require any because we use these devices underutilized, and it's working fine.
Read full review of Juniper SRX Series Firewall »
Anonymous User
Managing Director at a tech services company
We have been satisfied with the technical support.
Read full review of Juniper EX Series Ethernet Switches »
Anonymous User
Senior Network Planning Engineer at a comms service provider
We have technical experts who have helped us in the past. They were quite supportive. They were both responsive and...
Read full review of Juniper vSRX »
Gertis Des Vignes
ICT Product Manager at a comms service provider
We had to use the support in a couple of instances. When we have used the support, it was good. They were responsive...
Read full review of Juniper SRX Series Firewall »
Anonymous User
IT Manager at a comms service provider
Technical support is very bad. They never respond to any ticket you open, although we pay for the support.
Read full review of Juniper vSRX »
Atul Torne
Sr. Backbone Architect at NTT Global Networks Incorporated
The Juniper technical support agents should have more technical and hardware knowledge of Juniper routers and...
Read full review of Juniper MX Series Routers »
Arif Mohammed
System Engineer at Keysight Technologies
Customer Service: It depends on region. US customer are currently getting the best service. Technical Support:...
Read full review of Juniper WXC [EOL] »
Anonymous User
Head of section at a university
Customer Service: Very impressive, but you have to know the inner workings of JTAC. Technical Support: Very...
Read full review of Juniper SRX Series Firewall »
Richard A. LaJambe
Senior Network Administrator at Zetec, Inc.
I have used technical support quite a bit, and they are really good. I would rate them an eight out of ten. There is...
Read full review of Juniper SRX Series Firewall »
Anonymous User
Information Technology Security Engineer at a tech services company
The technical support is satisfactory.
Read full review of Juniper MX Series Routers »
Anonymous User
Network | Firewall Engineer - Cloud Managed Services Delivery at a tech services company
They provide an awesome technical support.
Read full review of Juniper SRX Series Firewall »
Anonymous User
Senior Network Engineer at a tech services company
Technical support is pretty good. I would rate it eight out of 10.
Read full review of Juniper SRX Series Firewall »
Se32Ntwk2190
Senior Network Analyst
I have spoken with technical support 30 or 50 times. On a scale of one to 10, I would evaluate Juniper technical...
Read full review of Juniper SRX Series Firewall »
Makara Sakolvaree
Manager at Pplus visions company limited
Support for wire and wireless is very good because I definitely have to send the call to the technical team, which is...
Read full review of Juniper WLC Series »
Anonymous User
Senior Network Security Engineer at Aplikas
Technical support is good. They seem to understand our customer's requirements. When they troubleshoot or support our...
Read full review of Juniper SRX Series Firewall »
Asif-Qureshi
Senior Manager at Systems Limited
Their support services are of high quality.
Read full review of Juniper QFabric »
Anonymous User
IT System Engineer at a computer software company
Technical support is brilliant, but I guess you have to pay for it.
Read full review of Juniper SRX Series Firewall »

Review 1 of 30

Nir Ashkenazi
Global VP Technology & President at a tech services company
The value proposition is very good. We did our own ROI and we figured out that that's the best way to go. In terms of...
Read full review of Stratoscale [EOL] »
Anonymous User
Senior Director, IT Global Service & Support at a tech services company
Technical support is very good. We had a dedicated technical resource who was very knowledgeable.
Read full review of Stratoscale [EOL] »

Review 1 of 2

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.