Compare Juniper vs Stratoscale

Juniper

Based on 368 reviews.

Stratoscale

Based on 3 reviews.

Sample Customers

Popular Solutions

Juniper SRX Series Firewall

10 reviews

Juniper EX Series Ethernet Switches

14 reviews

Juniper vSRX

10 reviews

Stratoscale [EOL]

0 reviews

Top Industries

Computer Software Company

14%

Financial Services Firm

Manufacturing Company

Comms Service Provider

No Data Available

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Patrick Anaku
Senior Network Engineer at Roke Telkom
I work with an internet service provider in Uganda and have experience working with Juniper MX Series Routers, as we...
Read full review of Juniper MX Series Routers »
RahulSivanandan
Network Manager at Bread LLC
Mist AI and Cloud is primarily used for wireless solutions, with our customers moving from Cisco Wireless to Mist AI...
Read full review of Mist AI and Cloud »
Chinedu Onwurah
Global Juniper Presales Engineer at Westcon-Comstor
My customers' main use cases for Juniper Mist Edge include those who want to replace their wireless LAN controller...
Read full review of Juniper Mist Edge »
Mohd Yasir
IP Solution Architect /Deputy Manager at a manufacturing company
The main use case for the Juniper EX Series Ethernet Switches includes using protocols such as RSTP and VLAN for...
Read full review of Juniper EX Series Ethernet Switches »
Anonymous User
Manager Technical at a tech services company
Normally this is not a small business. This is the enterprise business and service provider and large enterprise,...
Read full review of Juniper QFX Series Switches »

Review 1 of 5

Nir Ashkenazi
Global VP Technology & President at a tech services company

Read full review of Stratoscale [EOL] »

Review 1 of 1

Customer Service

Stratos-Margaritis
Solutions Architect at Navarino SA
The technical support is very good.
Read full review of Juniper vSRX »
Chinedu Onwurah
Global Juniper Presales Engineer at Westcon-Comstor
For Juniper support, I would rate it a nine out of ten.
Read full review of Juniper Mist Edge »
Haytham Marzouk
Security System Engineer at Fireware
Technical support is very fast. It's very easy to open tickets and they respond quickly.
Read full review of Mist AI and Cloud »
EricLo
Assistant IT Manager - Infrastructure & Operation at Hong Kong Aircraft Engineering Co Ltd
We've used technical support very few times. They are fine. they respond. It's pretty standard.
Read full review of Juniper SRX Series Firewall »
Amir Tofangsazi
CEO, Member of the Board at beh
Due to sanctions, we haven't used the technical support of the original company so the maintenance and everything is...
Read full review of Juniper SRX Series Firewall »
Mohammad Abdur Rahim Sarker
Technical Consultant - Bangladesh, Nepal & Bhutan at Redington Distribution Pte Ltd.
The technical support team is very good.
Read full review of Juniper Mist Wireless Access Points »
PRADIPJOSHI
Owner at a transportation company
It doesn't require any technical support. It is required at the time of implementation
Read full review of Marvis Virtual Network Assistant »
Lukas Harkabus
Security Presales Consultant at Trestech s.r.o.
The technical support is not as good as it used to be, but it is comparable to that of other vendors such as Cisco....
Read full review of Juniper SRX Series Firewall »
Rodoljub Katic
Wireless Network Design Engineer at Hyperoptic
I have colleagues that directly deal with customer support. I haven't dealt with them directly. However, it is my...
Read full review of Juniper EX Series Ethernet Switches »
Chinedu Onwurah
Global Juniper Presales Engineer at Westcon-Comstor
I rate the technical support an eight out of ten. I have not really had issues with support.
Read full review of Mist AI and Cloud »
Anonymous User
QA Engineer at a tech vendor
Very good. They have very experienced engineers on the site I worked on.
Read full review of Juniper WLC Series »
Mohd Yasir
IP Solution Architect /Deputy Manager at a manufacturing company
We connected with tech support seven or eight months ago. We got good support and a good response.
Read full review of Juniper SRX Series Firewall »
Anonymous User
Network Security Engineer at a tech services company
Customer Service: 10/10. Technical Support: 9/10.
Read full review of Juniper SRX Series Firewall »
Anonymous User
Senior Network Planning Engineer at a comms service provider
We have technical experts who have helped us in the past. They were quite supportive. They were both responsive and...
Read full review of Juniper vSRX »
Anonymous User
Network Administrator at a government
The technical support services could be better. I encountered difficulties while renewing the maintenance contract.
Read full review of Juniper Mist Wireless Access Points »
Anonymous User
Managing Consultant at a computer software company
I rate the support from the Juniper EX Series a nine out of ten.
Read full review of Juniper EX Series Ethernet Switches »
Anonymous User
Federal Field Systems Engineer at a government
Technical support is good. None of them are great, but I think they are pretty good. It depends on who you get, from...
Read full review of Juniper EX Series Ethernet Switches »
Ayush Jha
Technology Consultant at Cloudfence Technologies
It's awesome. Juniper support is very good.
Read full review of Juniper Mist Wireless Access Points »
Anonymous User
Senior Network Security Engineer at Aplikas
Technical support is good. They seem to understand our customer's requirements. When they troubleshoot or support our...
Read full review of Juniper SRX Series Firewall »
Anonymous User
Technical Lead at a tech services company
Technical support was not helpful. The support was horrible. Once we started our investigation, we were faced with...
Read full review of Juniper SRX Series Firewall »
Pratap Barik
Data Center Admin at Sysnet Global Technologies
I would rate technical support from Juniper as nine out of ten. With AI features and ChatGPT available, you can get...
Read full review of Juniper EX Series Ethernet Switches »
Anonymous User
Network Engineer & Cyber Security Analyst at a tech services company
I have reached out to Juniper tech support a couple of times. I recall the experience being good. I got the answers I...
Read full review of Juniper SRX Series Firewall »
Anonymous User
Head of Infrastructure Network & Security at a comms service provider
We have not been in direct contact with technical support from Juniper because we deal with a vendor in Indonesia. If...
Read full review of Juniper EX Series Ethernet Switches »
Shankar Raju S M
Senior Technical Director at National Informatics Center
The support of Juniper Ethernet Switches is very good. I rate the support of Juniper Ethernet Switches five out of five.
Read full review of Juniper EX Series Ethernet Switches »
Anonymous User
Managing Consultant at a computer software company
I've dealt with J-Tech a lot. J-Tech is amazing. They're quick on the ball. If you've got issues, they're quick to...
Read full review of Juniper QFabric »
Anonymous User
Managing Consultant at a computer software company
I haven't dealt with their tech support for this particular solution, but I've dealt with their support before and...
Read full review of Juniper Mist Wired Assurance »
Anonymous User
Network Engineer at a tech services company
We have very close contact with technical support, so if we have a problem we can contact them directly. It's a good...
Read full review of Juniper vSRX »
Oscar Bashford
Network Operations Support at EOS IT Management Solutions Ltd
I believe there is something on Amazon and you can ask questions about the solution. I was trying to go through...
Read full review of Juniper vSRX »
Anonymous User
NCP Team Lead Secured Networks at a tech services company
Support is what the end customer buys. Unfortunately, it's not always from Juniper.
Read full review of Juniper SRX Series Firewall »
Vishnu Suresh
IT Administrator at RC Network Solutions Pvt Ltd
I have never contacted technical support directly because I haven't had any serious issues. When I need support, I...
Read full review of Juniper EX Series Ethernet Switches »

Review 1 of 30

Nir Ashkenazi
Global VP Technology & President at a tech services company
The value proposition is very good. We did our own ROI and we figured out that that's the best way to go. In terms of...
Read full review of Stratoscale [EOL] »
Anonymous User
Senior Director, IT Global Service & Support at a tech services company
Technical support is very good. We had a dedicated technical resource who was very knowledgeable.
Read full review of Stratoscale [EOL] »

Review 1 of 2

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.