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Jacada vs NICE

Unbiased reviews from our professional community. A complete perspective on vendors based on user input.
Jacada
Based on 1 review.
NICE
Based on 22 reviews.
Overview
Jacada is a software and services company which provides unified desktop and process optimization products for customer service and support. The firm, founded by Gideon Hollander, was incorporated December 1990 in Israel as a limited liability company. The firm has headquarters in Atlanta, Georgia, and offices in the Americas, Europe, Middle East and Nordic regions. Jacada WorkSpace, introduced in September 2005, is a product for customer service representatives to provide a single point of access to applications and call center tools required to complete a customer interaction.
NICE Systems, Limited is an Israel-based company, specialising in telephone voice recording, data security, and surveillance. As well as systems that analyse this recorded data. The company serves various industries, such as financial services, telecommunications, healthcare, outsourcers, retail, media, travel, service providers, and utilities. On July 28, 2009, Ze'ev Bregman was appointed as CEO, replacing Haim Shani, who stepped down to become the general manager of the Ministry of Finance of the State of Israel.
Sample Customers
Jacada WorkSpace
Telefonica, Kabel Deutschland, Lillian Vernon
Jacada Intelligent Agent Engagement
Humana, Turk Telekom, Leumi Card
NICE Workforce Optimization
Harte-Hanks Inc.
NICE CXone
MoneyGram, Honeywell, Radisson Hotel Group, AAA, New Balance, MattressFIRM, Teleflora, Best Buy
NICE Robotic Automation
HelpLine, Telefonica Spain, Banca Popolare Di Sondrio
Popular Solutions
Top Industries
Computer Software Company
36%
Comms Service Provider
16%
Healthcare Company
9%
Government
5%
Computer Software Company
28%
Comms Service Provider
19%
Financial Services Firm
13%
Insurance Company
4%
Quotes From Member Reviews
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Most Helpful Reviews
Customer Service
Review 1 of 18
Technical Support
No Data Available
No Data Available
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