Compare IDERA vs PagerDuty

IDERA

Based on 95 reviews.

PagerDuty

Based on 102 reviews.

Overview

Idera Software is a computer software provider, headquartered in Houston, Texas and founded in 2004. Idera is a Microsoft Gold Certified Partner. In June, 2010 Idera Software acquired iDevFactory. Idera has won several awards for fast growing technology company.

Information Not Available

Sample Customers

Popular Solutions

IDERA ER/Studio

4 reviews

TestRail

4 reviews

IDERA SQL Diagnostic Manager for SQL Server

0 reviews

PagerDuty Operations Cloud

67 reviews

Top Industries

Outsourcing Company

12%

Financial Services Firm

12%

Construction Company

11%

Comms Service Provider

Outsourcing Company

12%

Financial Services Firm

11%

Manufacturing Company

Performing Arts

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

ChristineAnderssen
Release and Test Manager at a consultancy
I'm running an agile release train and we use TestRail for agile testing, mostly for manual testing, to keep track of...
Read full review of TestRail »
Nafiu Garba
Special Assistant to the Governor ICT COO at a tech services company
We're using IDERA Uptime Infrastructure Monitor for infrastructure monitoring, particularly for monitoring devices,...
Read full review of IDERA Uptime Infrastructure Monitor »
Jaime Caballero
Tech Support Analyst at Cibernética, S.A.
Some use the solution as a day-to-day tool for querying databases to have information.
Read full review of Aqua Data Studio »
Anonymous User
Data Architect at a financial services firm
I work in the finance industry, and the use cases for this product are very similar to what I mentioned previously...
Read full review of IDERA ER/Studio »
Anonymous User
Database Administrator at a insurance company
Auditing. We mainly use it to follow up on changes to the individual databases. We audit exactly what the database...
Read full review of IDERA SQL Compliance Manager »

Review 1 of 5

No Data Available

Customer Service

Aaron Cutshall
Enterprise Data Architect & Senior Manager at Health First Inc.
The solution's technical support is good. Sometimes, getting the support team to respond takes time.
Read full review of IDERA ER/Studio »
StuartBarker
Managing Director at Corecom Quality Engineering
The solution's technical support hasn't resolved one or two of my problems. In general, the solution's technical...
Read full review of TestRail »
Anonymous User
DBA at a consultancy
Tech support hasn't been as good lately as it was in the past. It is down to "average."
Read full review of IDERA ER/Studio »
Anonymous User
Senior Systems Administrator at a hospitality company
Customer Service: 5 stars! Excellent. Technical Support: 5 stars! Excellent.
Read full review of IDERA Uptime Infrastructure Monitor »
Anonymous User
Database Administrator at a government
I don't think I've ever used their tech support.
Read full review of IDERA SQL Compliance Manager »
Anonymous User
ProQuest Development and Quality Assurance Support at a tech services company
Customer Service: 10/10. Technical Support: 10/10.
Read full review of IDERA ER/Studio »
Anonymous User
Principal Data Architect at a tech company
Customer Service: I've not had to use it in a while. Technical Support: I've not had to use it in a while.
Read full review of IDERA ER/Studio »
Anonymous User
Senior Manager, Data Operations at a consumer goods company
Our experience with technical support has been good.
Read full review of IDERA SQL Diagnostic Manager for SQL Server »
Anonymous User
Database Administrator at a energy/utilities company
Tech support has been okay. I ran into an issue earlier this year where my collection had stopped for a week. I had a...
Read full review of IDERA SQL Compliance Manager »
Anonymous User
Asst. Director, Data Management & Analytics at a healthcare company
Technical support is good. Whatever inquiries I submit, I get a response. I haven't seen any lack of response from...
Read full review of IDERA ER/Studio »
David Nemec
Oracle developer at OKsystem a.s.
The tech support team is helpful.
Read full review of IDERA ER/Studio »
Anonymous User
Quality Assurance Manager at a financial services firm
I have not contacted technical support.
Read full review of TestRail »
Anonymous User
QA Coordinator at a tech vendor
Quite good and fast for my interactions with them.
Read full review of TestRail »
Mike Grove
DBA at a consumer goods company
Tech support is very helpful. I have only had to engage with them once, as far as I can remember, during an upgrade....
Read full review of IDERA ER/Studio »
Anonymous User
Senior DBA
Tech support has been okay, not that great, but they made sure that we got what we were looking for.
Read full review of IDERA SQL Diagnostic Manager for SQL Server »
Stuart Barker
Test Architect at Zest Consulting
Customer support could be enhanced. All the support is provided via chat and emails. Sometimes, you really need to...
Read full review of TestRail »
Anonymous User
Data Architect at a computer software company
We bought premium support and so far it is good. The normal technical support is okay; I would not rate it too high....
Read full review of IDERA ER/Studio »
Jean-Luc Mercier
Managing Partner at DXC Technology
There is plenty of documentation available online for assistance, making it straightforward to address any issues.
Read full review of IDERA ER/Studio »
Anonymous User
Software QA Tester / Team Lead at Brightest NV
I’m rating technical support a nine out of 10.
Read full review of TestRail »
Anonymous User
Systems Administrator & CSA at a tech company
Regular. They are good in the sales and e-mail support, but they failed at very important failover times.
Read full review of IDERA Uptime Cloud Monitor [EOL] »
Anonymous User
Database Administrator at a consultancy
Customer Service: Poor. Still waiting (for 2 weeks now) to learn who our 3rd sales/customer representative will be....
Read full review of IDERA SQL Safe Backup »
Anonymous User
IT Infrastructure Team Lead
Customer Service: I'd give them four stars. Technical Support: I'd give them four stars.
Read full review of IDERA Uptime Cloud Monitor [EOL] »
Anonymous User
Infrastructure Expert at a tech services company
Good, although they don’t always contact you with a solution to problems if they think it’s your problem.
Read full review of IDERA ER/Studio »
Anonymous User
Data Architect at a financial services firm
I have not used IDERA ER_Studio's support enough to give a good rating on a scale of one to ten. I have only used...
Read full review of IDERA ER/Studio »
Anonymous User
Data Management Specialist at a government
Customer Service: It's good. Technical Support: It's good.
Read full review of IDERA ER/Studio »
Anonymous User
Database Developer at a financial services firm
The only thing I had an issue with was licensing, and the support was very good. They replied very quickly and it was...
Read full review of IDERA ER/Studio »
Anonymous User
Associate Director, Enterprise Data Management, Practice Lead for Life Sciences UK&I at a tech services company
Customer Service: We are fully satisfied. Technical Support: We are fully satisfied.
Read full review of IDERA ER/Studio »
Anonymous User
Database Designer at a manufacturing company
Tech support has been good. I have no complaints about it. We haven't needed to use tech support in quite a while....
Read full review of IDERA ER/Studio »
Jamie Vasser
IT Specialist at a government
Tech support is a sticking point with me. I am really disappointed in the tech support. We pay for the Platinum...
Read full review of IDERA ER/Studio »
Anonymous User
Data Architect at a financial services firm
I have not been in contact with technical support.
Read full review of IDERA ER/Studio »

Review 1 of 30

JeremyEmmett
Sr Director - Global Support APJ at HashiCorp
The customer service was amazingly good. They helped us build our event routing.
Read full review of PagerDuty Operations Cloud »
Gandhi Mathi Nathan Kumar
Senior Staff Engineer - Incident Commander at a tech vendor
I have contacted PagerDuty Operations Cloud's tech support, and they are pretty good. Their customer service...
Read full review of PagerDuty Operations Cloud »
Adarsh-Singh
Developer at a educational organization
I have not used the customer support for PagerDuty Operations Cloud.
Read full review of PagerDuty Operations Cloud »
Navin Samuel
Delivery Manager at Cognizant
PagerDuty Operations Cloud support was good compared to BigPanda. We had a better experience with PagerDuty...
Read full review of PagerDuty Operations Cloud »
Hitesh Lodha
Senior Cloud Engineer at Ollion
From a business point of view, I could not give a comment on whether it is expensive or cheaper, as that is a...
Read full review of PagerDuty Operations Cloud »
Michael Blonsky
Devops manager at a pharma/biotech company
I have not had the need to contact the vendors.
Read full review of PagerDuty Operations Cloud »
Jajati Behera
Senior Consultant at PwC
Customer service from PagerDuty is great. Sometimes we need help with setups, which are usually minor, but whenever...
Read full review of PagerDuty Operations Cloud »
Kkonovalov Kanavalev
Senior Cloud Operations Engineer at IMO Health
The customer support is great; we have never had an issue when reaching out to someone in customer service when we...
Read full review of PagerDuty Operations Cloud »
Harjoth Sudan
Vertical Head - Ai talent Solutions at a government
Customer support is good. I would rate customer support nine out of ten.
Read full review of PagerDuty Operations Cloud »
Brandon Johnson
Director of engineering at a wellness & fitness company
The product is so self-intuitive that you very rarely need to reach out to their technical support, but when you do,...
Read full review of PagerDuty Operations Cloud »
Mukul Bhati
Senior Technical Consultant at Brillio
Regarding customer support, we never found any reason to get support from the customer. We were already supported...
Read full review of PagerDuty Operations Cloud »
RajbhushanSharma
Operations & Delivery Lead at Tavlex
The customer support has been really quick and responsive. I would give the customer support a 10 out of 10 because...
Read full review of PagerDuty Operations Cloud »
Divyajyoti Ghosh
CSO C Apac at Autodesk, Inc.
I cannot recall ever having to contact support.
Read full review of PagerDuty Operations Cloud »
Syed Mohammad Arshad
Vice President - Operations and Client Services at a financial services firm
I rate PagerDuty support 10 out of 10. The support is knowledgeable and responsive. They set up video calls to walk...
Read full review of PagerDuty Operations Cloud »
Hempreet Singh
Digital Specialist Engineer at a consultancy
I never faced an issue that would make me have to reach out to PagerDuty customer support because I think it worked...
Read full review of PagerDuty Operations Cloud »
Shashank Venugopal
Dev Ops Engineer at a consultancy
We have very good support with PagerDuty Operations Cloud. In few cases, not frequently, we have had to contact the...
Read full review of PagerDuty Operations Cloud »
Anonymous User
Sr. Specialist at a tech vendor
We have not directly used PagerDuty Operations Cloud support, but we are satisfied with the support we receive. I...
Read full review of PagerDuty Operations Cloud »
Anonymous User
Director of Information Technology at a manufacturing company
As we haven't had any issues we have not had to call customer service yet.
Read full review of PagerDuty Operations Cloud »
Anonymous User
Technical Operations Manager
I don’t really interact with support at all as we have not had any issues with the product. This is a good thing in...
Read full review of PagerDuty Operations Cloud »
Pradeep Vijayagiri
Php Consultant at a computer software company
I did not really need to reach out to customer support as everything worked normally, and we can get all the...
Read full review of PagerDuty Operations Cloud »
Anonymous User
Principal Architect at a energy/utilities company
I've never dealt with technical support. I have no experience with them.
Read full review of PagerDuty Operations Cloud »
Anonymous User
DevOps Engineer at a tech vendor
Customer support for PagerDuty Operations Cloud is very nice, and we receive very good support.
Read full review of PagerDuty Operations Cloud »
Chandrakanth Sangale
Network Operations Center Engineer at HTC Global Inc
I have created tickets with PagerDuty Operations Cloud support. In those scenarios, I received good responses from...
Read full review of PagerDuty Operations Cloud »
Prathik Rokhade
Associate Sr. Manager at Financial Insight Technology, Inc.
It has a good API for integrating with apps and good documentation. We seldom ask the support team for help. The app...
Read full review of PagerDuty Operations Cloud »
Anonymous User
Lead Systems Analyst at a logistics company
Customer Service: Customer service is very good. Technical Support: Technical service is very good.
Read full review of PagerDuty Operations Cloud »
Anonymous User
Site Reliability Engineer at a tech vendor
When making on-premises installations, we connected with PagerDuty Operations Cloud's technical support. They guided...
Read full review of PagerDuty Operations Cloud »
Anonymous User
Senior Network Analyst at a tech services company
Customer Service: It's pretty good. Never had an issue with response times. Technical Support: I've never required...
Read full review of PagerDuty Operations Cloud »
Anonymous User
Technical Client Support at a financial services firm
8/10
Read full review of PagerDuty Operations Cloud »
Anonymous User
Cloud Dev Ops Engineer at a tech vendor
The customer support has been responsive and generally helpful when we have raised any issue. They provided clear...
Read full review of PagerDuty Operations Cloud »
Anonymous User
VP of Support at a tech vendor
Customer Service: N/A. Our support contact is internal, and we have never encountered any issues. Technical Support:...
Read full review of PagerDuty Operations Cloud »

Review 1 of 30

Technical Support

No Data Available

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