Compare Graylog vs Rapid7

Graylog

Based on 29 reviews.

Rapid7

Based on 205 reviews.

Latest Research

Buyer's Guide

Graylog Enterprise vs. Rapid7 InsightOps

June 2026

Rapid7 InsightOps vs. Graylog Enterprise

Updated: June 2026

Buyer's Guide

Graylog Security vs. Rapid7 InsightIDR

June 2026

Rapid7 InsightIDR vs. Graylog Security

Updated: June 2026

Buyer's Guide

Graylog Security vs. Rapid7 InsightIDR

June 2026

Graylog Security vs. Rapid7 InsightIDR

Updated: June 2026

Buyer's Guide

Graylog Enterprise vs. Rapid7 InsightOps

June 2026

Graylog Enterprise vs. Rapid7 InsightOps

Updated: June 2026

Sample Customers

Graylog Enterprise

Blue Cross Blue Shield, eBay, Cisco, LinkedIn, SAP, King.com, Twilio, Deutsche Presse-Agentur

Rapid7 InsightOps

Trimble Navigation Limited

Rapid7 InsightIDR

Liberty Wines, Pioneer Telephone, Visier

Popular Solutions

9 reviews

0 reviews

9 reviews

3 reviews

4 reviews

Top Industries

Computer Software Company

12%

Comms Service Provider

11%

University

Educational Organization

Manufacturing Company

Financial Services Firm

Comms Service Provider

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Merit Ronald
Senior Software Engineer at Absa Bank Uganda
Graylog Enterprise serves as my main centralized log management solution. In our environment, we have many systems...
Read full review of Graylog Enterprise »
StefanoBeriozza
DevSecOps at LunaLabs srl
We use the solution to collect logs.
Read full review of Graylog Security »

Review 1 of 2

Ehsan Khaleel
Manager SOC at PTCL
I can describe many use cases for Rapid7 MDR, as there are multiple times when a person's PC gets compromised. There...
Read full review of Rapid7 MDR »
Prajwal Chougale
System Analyst at a tech services company
Rapid7 InsightIDR serves as our SIEM solution where all kinds of activity, including network logs, endpoint logs,...
Read full review of Rapid7 InsightIDR »
Shritam Bhowmick
Vulnerability Management Lead at garrett
Our main use case for Rapid7 InsightAppSec is to perform internal assessment of applications and external facing...
Read full review of Rapid7 InsightAppSec »
Anonymous User
Manager at a financial services firm
Rapid7 InsightVM's primary use case for us is to check the vulnerability and the exposure of our internal system....
Read full review of Rapid7 InsightVM »
reviewer5848142
Security Systems Engineer at a tech vendor
Rapid7 InsightConnect is usually used for integrations. There are tons of different integrations we use, such as...
Read full review of Rapid7 InsightConnect »

Review 1 of 5

Customer Service

Andrey Mostovykh
Senior Data Architect at a non-tech company
We didn't have any issues that we needed to fix in Graylog. It just worked for us. We do use other open-source...
Read full review of Graylog Enterprise »
Ivan Kokalovic
DevOps Engineer at Proton Technologies
I never personally reached out to Graylog technical support. I mostly relied on documentation to address my needs,...
Read full review of Graylog Enterprise »
Vikram Chakravarthy
Cyber Security Engineer Ii (Vulnerability & Threat Management) at FICO
The support experience generally depends on the issue complexity, but the team was very responsive and their...
Read full review of Graylog Enterprise »
Merit Ronald
Senior Software Engineer at Absa Bank Uganda
The customer support for Graylog Enterprise is very good, and they are responsive and knowledgeable. I also...
Read full review of Graylog Enterprise »
Peter Malaty
Sr. DevOps Engineer at TechStyle Fashion Group
I would rate the technical support as a four out of five. From an experience standpoint, they're pretty good.
Read full review of Graylog Enterprise »
Nicolae CIornii
Security Officer at BC Energbank S.A.
There is no customer service and support available for the free version of the solution.
Read full review of Graylog Enterprise »
Tony Zafiropoulos
Owner/ Chief Engineer at Fixvirus.com
While I haven't needed to contact customer support often, the few times I did, they resolved my issues.
Read full review of Graylog Security »
Shivam-Tiwari
DevOps Engineer Intern at MyKaarma
We use Graylog's community support forum. It helps us solve our queries.
Read full review of Graylog Enterprise »
Anonymous User
IT Security Consultant at a tech services company
I have only used the community support (forum), but Graylog developers are quick to respond and assist with issues.
Read full review of Graylog Enterprise »
Anonymous User
Systems Architect at a tech services company
We're not using the Enterprise license. We're using the Community edition, and support is not offered with it.
Read full review of Graylog Enterprise »
Anonymous User
Java Software Developer at a financial services firm
Not applicable.
Read full review of Graylog Enterprise »
Anonymous User
Systémový inenýr DS senior
We never contacted technical support, so I cannot answer this.
Read full review of Graylog Enterprise »
John Paul Dienst
Technology Consultant at a computer software company
I would rate them as a two out of 10. You are on your own without an enterprise license.
Read full review of Graylog Enterprise »
Atassi Kalo
Security Analyst at Netsharqs cybersecurity GmbH
Until now, I have only used the open-source version. I haven't used Graylog Security or Enterprise, so I'm not sure...
Read full review of Graylog Enterprise »
Anonymous User
Entrepreneur at a tech services company
The technical support is a weak point in this product. It's not so easy to contact them and they don't answer...
Read full review of Graylog Enterprise »
Anonymous User
Head of Infrastructure at a financial services firm
There hasn't been a need for me to call support, because I only went through the forums and hundreds of pages of...
Read full review of Graylog Enterprise »
Anonymous User
Platform Engineering at a comms service provider
The customer support for Graylog Enterprise was good and responsive.
Read full review of Graylog Enterprise »
JasonCrow
Senior Architect at a tech vendor
Never used.
Read full review of Graylog Enterprise »
Anonymous User
Head of Cyber Security & CTO at a tech services company
Regarding technical support for Graylog, I can't comment much because I've not had to use it. Even though we have the...
Read full review of Graylog Enterprise »
Anonymous User
Release Engineering Manager
I have not had to use technical support.
Read full review of Graylog Enterprise »
Anonymous User
Network Engineer at a media company
Graylog community is very good.
Read full review of Graylog Enterprise »
NicolaeCIornii
Security Officer at JSC "Moldtelecom" S.A.
I never contacted technical support by Graylog Enterprise.
Read full review of Graylog Enterprise »
CharlesNetshivhera
Senior DevOps Engineer at a financial services firm
The support from the Graylog community is helpful, but they can do better. The enterprise support doesn't really...
Read full review of Graylog Enterprise »
Anonymous User
Senior Marketing Specialist II at Harman International
We are working in India, and sometimes it takes a while to receive a response from the support. However, the...
Read full review of Graylog Enterprise »
Anonymous User
Software Engineer, DevOps at a tech services company
We are not using any technical support.
Read full review of Graylog Enterprise »

Review 1 of 25

Gaurab Silwal
Platform Engineer at Cedar Gate Technologies, LLC
I interacted with customer support after an endpoint compromise incident, and they responded quickly and provided...
Read full review of Rapid7 InsightCloudSec »
Anusha Sadasivani
Enterprise Security Architect at a energy/utilities company
The response time for customer service needs improvement.
Read full review of Rapid7 InsightVM »
Mani Bommisetty
Infrastructure patching Manager at a manufacturing company
The customer support is excellent, and I have a very positive impression of it.
Read full review of Rapid7 Metasploit »
Smriti Rani
System Engineer at a tech services company
I rate Rapid7 support nine out of 10.
Read full review of Rapid7 InsightVM »
MuhammadMurtaza
Information security engineer at Cyberisk
I have not needed to contact technical support. I have not faced any issues that required assistance.
Read full review of Rapid7 Metasploit »
Prasanth Prasad
Chief Technology Officer at a tech vendor
I rate the technical support a six to seven out of ten.
Read full review of Rapid7 InsightIDR »
Md. Shahriar Hussain
Information Security Analyst at Banglalink
The solution's technical support is very poor. Their responses are delayed and don't meet the timelines.
Read full review of Rapid7 Metasploit »
Krzysztof Witko
IT Security Engineer at a financial services firm
Technical support has been very helpful and responsive. We are satisfied with their level of support.
Read full review of Rapid7 InsightAppSec »
SamiAyyash
Threat Intelligence Engineer at a tech services company
Rapid7's customer support is awful. They didn't respond at all. Tenable's support is always available. I didn't have...
Read full review of Rapid7 InsightIDR »
Damir Miklavčič
Security Analyst at Zavarovalnica Triglav dd
Approximately a year ago, we had an issue with the dashboard. We contacted technical support to ask a question....
Read full review of Rapid7 InsightVM »
Anonymous User
Database Administrator at a educational organization
Among the best! Their support responds promptly. They fully resolve issues before closing tickets.
Read full review of Rapid7 InsightIDR »
Anonymous User
Research Special Projects Lead at a university
Customer Service: Excellent. Technical Support: Excellent.
Read full review of NetFort LANGuardian »
Anonymous User
Network Support Engineer at a tech services company
The technical support team is good.
Read full review of Rapid7 InsightIDR »
Ascast
Security Analyst at Millennium Technology Group
We have not yet had experience with Insight AppSec support cases.
Read full review of Rapid7 InsightAppSec »
Gerald Naude
Security Engineer at a computer software company
I haven't used tech support. I've done all my troubleshooting online, it offers thorough explanations.
Read full review of Rapid7 InsightVM »
DineshSeyyadri
Cyber Security Architect at a healthcare company
They're very knowledgeable. They respond fast. They were able to help me. I would rate them a five out of five.
Read full review of Rapid7 InsightAppSec »
Anonymous User
Application Security Engineer at a tech services company
It's fair, although more in-depth usage case studies and documentation are offered for a purchased licence.
Read full review of NT OBJECTives NTOSpider [EOL] »
Anonymous User
Security Consultant at a comms service provider
The technical support could be improved. We've had times when our requests get stuck with the engineering team and we...
Read full review of Rapid7 InsightIDR »
Anonymous User
InfoSec Consultant at a tech services company
Maybe I'm biased because of the beta program, but the support is very quick and competent. Also, the Rapid7 community...
Read full review of Rapid7 InsightOps »
RussellBurrows
Senior IT Security Specialist at KNIPPERX INC.
The nice thing about MDR is that we have a number to call. If there's something major or risky, we have a telephone...
Read full review of Rapid7 MDR »
RussellBurrows
Senior IT Security Specialist at KNIPPERX INC.
The support is great. The problem with the support team is that it does not have a calling number. The best way to...
Read full review of Rapid7 InsightAppSec »
Anonymous User
Information Security Senior Expert (Founding member, African Cybersecurity Center) at a financial services firm
The technical support for this solution is responsive.
Read full review of Rapid7 AppSpider »
Anonymous User
Works
I would rate the technical support from Rapid7 a ten, indicating high-quality support.
Read full review of Rapid7 InsightAppSec »
Nuki Agustino Wono
Senior Security Consultant at ITSEC Asia
I rate the customer service of Rapid7 Metasploit as a seven out of ten. The global support is not as good. Tenable...
Read full review of Rapid7 Metasploit »
Fazil BasheerSyed
Technical Team Lead at Quester
I have not had any issues with Rapid7 InsightOps for the need to contact support.
Read full review of Rapid7 InsightOps »
Anonymous User
Enterprise ICT Security Architect at a tech services company
The technical support is very nice. They are good and they listen to the customers, which is very important in my...
Read full review of Rapid7 InsightVM »
Natthapong Fongsin
Assistant Technical Manager at a tech services company
We would sometimes need to reach out to technical support. This was only in instances when the product would crash or...
Read full review of Rapid7 InsightAppSec »
Amit Kolapkar
Senior Project Manager at Infosys
Since we are basically a reseller for Rapid7, we have prioritized technical SPOCs who are assigned to our...
Read full review of Rapid7 Exposure Command »
Ryan Witt
IT Security Architect at a government
The technical support have been a pleasure to work with.
Read full review of Rapid7 InsightVM »
Innocent Letlhogela
Junior systems engineer at a tech services company
I have not encountered any significant issues requiring external support for Rapid7 InsightCloudSec, but if such a...
Read full review of Rapid7 InsightCloudSec »

Review 1 of 30

Technical Support

No Data Available

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