Compare Graylog vs Rapid7

Graylog

Based on 19 reviews.

Rapid7

Based on 149 reviews.

Latest Research

Buyer's Guide

Graylog vs. Rapid7 InsightOps

April 2024

Rapid7 InsightOps vs. Graylog

Updated: April 2024

Buyer's Guide

Graylog vs. Rapid7 InsightOps

April 2024

Graylog vs. Rapid7 InsightOps

Updated: April 2024

Sample Customers

Graylog

Blue Cross Blue Shield, eBay, Cisco, LinkedIn, SAP, King.com, Twilio, Deutsche Presse-Agentur

Rapid7 InsightOps

Trimble Navigation Limited

Rapid7 InsightIDR

Liberty Wines, Pioneer Telephone, Visier

Popular Solutions

6 reviews

1 reviews

26 reviews

17 reviews

10 reviews

Top Industries

Computer Software Company

16%

Comms Service Provider

15%

Government

Educational Organization

19%

Computer Software Company

14%

Financial Services Firm

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Jonas Leeb
Software Engineer & Co-Founder at Plexify GmbH
I used this solution for bug tracking, checking to see if an application was running correctly or not. I was working...
Read full review of Graylog »
StefanoBeriozza
DevSecOps at LunaLabs srl
We use the solution to collect logs.
Read full review of Graylog Security »

Review 1 of 2

Oluwaseun Sonaike
Head, Networks and Security at First City Monument Bank Limited
We use it for our security and virtual center security. It helps us investigate incidents and physical issues.
Read full review of Rapid7 MDR »
Anonymous User
Research Special Projects Lead at a university

Read full review of NetFort LANGuardian »
DanyAmany
Cyber Security Analyst at a tech services company
The primary use case of the solution is for network monitoring.
Read full review of Rapid7 InsightVM »
Anonymous User
Application Security Engineer at a tech services company

Read full review of NT OBJECTives NTOSpider [EOL] »
Anonymous User
Senior Security Engineer at a consultancy
We initially wanted to implement CSPM a couple of years back. We did the market research, performed analysis,...
Read full review of Rapid7 InsightCloudSec »

Review 1 of 5

Customer Service

Peter Malaty
Sr. DevOps Engineer at TechStyle Fashion Group
I would rate the technical support as a four out of five. From an experience standpoint, they're pretty good.
Read full review of Graylog »
Andrey Mostovykh
Senior Data Architect at a comms service provider
We didn't have any issues that we needed to fix in Graylog. It just worked for us. We do use other open-source...
Read full review of Graylog »
Shivam-Tiwari
DevOps Engineer Intern at MyKaarma
We use Graylog's community support forum. It helps us solve our queries.
Read full review of Graylog »
Lokesh Puthalapattu
Senior Marketing Specialist II at Harman International
We are working in India, and sometimes it takes a while to receive a response from the support. However, the...
Read full review of Graylog »
Nicolae CIornii
Security Officer at BC Energbank S.A.
There is no customer service and support available for the free version of the solution.
Read full review of Graylog »
Anonymous User
Java Software Developer at a financial services firm
Not applicable.
Read full review of Graylog »
Anonymous User
Release Engineering Manager
I have not had to use technical support.
Read full review of Graylog »
John Paul Dienst
Technology Consultant
I would rate them as a two out of 10. You are on your own without an enterprise license.
Read full review of Graylog »
Anonymous User
Systems Architect at a tech services company
We're not using the Enterprise license. We're using the Community edition, and support is not offered with it.
Read full review of Graylog »
Anonymous User
Systémový inenýr DS senior
We never contacted technical support, so I cannot answer this.
Read full review of Graylog »
CharlesNetshivhera
Senior DevOps Engineer at a financial services firm
The support from the Graylog community is helpful, but they can do better. The enterprise support doesn't really...
Read full review of Graylog »
Anonymous User
Entrepreneur at a tech services company
The technical support is a weak point in this product. It's not so easy to contact them and they don't answer...
Read full review of Graylog »
JasonCrow
Senior Architect at a tech vendor
Never used.
Read full review of Graylog »
Anonymous User
Software Engineer, DevOps at a tech services company
We are not using any technical support.
Read full review of Graylog »
AC N
Head of Infrastructure
There hasn't been a need for me to call support, because I only went through the forums and hundreds of pages of...
Read full review of Graylog »
Anonymous User
IT Security Consultant at a tech services company
I have only used the community support (forum), but Graylog developers are quick to respond and assist with issues.
Read full review of Graylog »
Anonymous User
Network Engineer at a media company
Graylog community is very good.
Read full review of Graylog »

Review 1 of 17

Nixon Bagalkoti
Cyber Security Lead at a printing company
When I joined, the agreement with Rapid7 was already in place. They have only email support, and if they have 24/7...
Read full review of Rapid7 InsightAppSec »
KimeangSuon
Pre-Sale Consultant at Yip In Tsoi Co., LTD.
I have contacted Rapid7 support but not for InsightIDR. It is with for another product of theirs. I think their...
Read full review of Rapid7 InsightIDR »
Muhammad Ali Aziz
Senior Manager Cyber Security Services & Solutions at Trillium
InsightVM's technical support is very good.
Read full review of Rapid7 InsightVM »
Shakeel Ahmad
Sr Cyber Security Consultant at Google
The articles and videos provide the information we need so we do not use technical support.
Read full review of Rapid7 InsightVM »
Andrei Bigdan
Executive Manager at B2B-Solutions LLC
Technical support is responsive, but it requires patience as you may have to wait for several days before they...
Read full review of Rapid7 Metasploit »
Gerald Naude
Security Engineer at a computer software company
I haven't used tech support. I've done all my troubleshooting online, it offers thorough explanations.
Read full review of Rapid7 InsightVM »
Pongtosaporn Junlobol
Vice President at INET Managed Services Co.,LTD.
I think the support is okay. They responded very quickly, and it was sufficient.
Read full review of Rapid7 InsightVM »
Anonymous User
Information Security Officer at a tech services company
Good. I mainly asked for some tech support when I was in the testing phase. I don't really know how to assess it. I...
Read full review of Rapid7 InsightOps »
Anonymous User
Computer Network Specialist at a healthcare company
Customer Service: ExcellentTechnical Support: Excellent
Read full review of NetFort LANGuardian »
Anonymous User
Systems Administrator at a university
Great.
Read full review of Rapid7 InsightOps »
Anonymous User
Security Manager
The technical support can be considered competent. However, they can be slow to discover solutions to tricky problems.
Read full review of Rapid7 InsightIDR »
Anonymous User
Information Security Senior Expert (Founding member, African Cybersecurity Center) at a financial services firm
Technical support is good and responsive.
Read full review of Rapid7 InsightVM »
Anusha Patnaik
IRM Technical Consultant at Shell
Their support could be better. I would rate them a three out of five.
Read full review of Rapid7 InsightVM »
Mat Greensides
Secury Administrator at a comms service provider
The technical support is very helpful. I have used them in the last month.
Read full review of Rapid7 InsightAppSec »
Anonymous User
AppSec Engineer at a computer software company
Even with their support, I feel like their support is lacking. I don't think it's much support as compared to other...
Read full review of Rapid7 InsightAppSec »
Anonymous User
InfoSec Consultant at a tech services company
Maybe I'm biased because of the beta program, but the support is very quick and competent. Also, the Rapid7 community...
Read full review of Rapid7 InsightOps »
Anonymous User
Information Security and Governance Lead Engineer at a comms service provider
The tech support was not as robust as our prior experience with Cisco. With Cisco, we had immediate response.
Read full review of Rapid7 Metasploit »
Anonymous User
Information Security Senior Expert (Founding member, African Cybersecurity Center) at a financial services firm
The technical support for this solution is responsive.
Read full review of Rapid7 AppSpider »
Davide Baudanza
CoFounder & Head of Technology at intuity
Their technical support is great, but it would be nice to have someone in the technical support team who speaks...
Read full review of Rapid7 InsightVM »
Anonymous User
Material Coordinator at a energy/utilities company
The support that we are receiving at this time is from our partner who handles the issue with the vendor if needed.
Read full review of Rapid7 InsightVM »
Ascast
Security Analyst at Millennium Technology Group
We have not yet had experience with Insight AppSec support cases.
Read full review of Rapid7 InsightAppSec »
Anonymous User
Security Solution Engineer II at a security firm
They are responsive, but there is scope for improvement. I would rate them an eight out of ten.
Read full review of Rapid7 InsightIDR »
ParveshDhurmea
Assistant Engineer at Harel Mallac Technologies Ltd
I have not needed to contact the support at this time.
Read full review of Rapid7 InsightVM »
Anonymous User
IT Security Analyst at a financial services firm
Their customer support is really bad. On a scale of 1 to 10 I would probably give it a 1.
Read full review of Rapid7 InsightVM »
Anonymous User
Project Director at a tech services company
As it's a free product, the community edition doesn't include any technical support. I haven't used the commercial...
Read full review of Rapid7 Metasploit »
Anonymous User
Information Security Manager at a tech vendor
Technical support for InsightIDR has been fantastic. We've used Rapid7 for over a year now, and, while support calls...
Read full review of Rapid7 InsightIDR »
Anonymous User
Network Support Engineer at a tech services company
The technical support team is good.
Read full review of Rapid7 InsightIDR »
Anonymous User
Senior Security Engineer at a consultancy
You will get good support if you pay for good licensing options. It depends on the vendors.
Read full review of Rapid7 InsightAppSec »
DineshSeyyadri
Cyber Security Architect at a healthcare company
Technical support is extremely good and we get support quite fast. Technical support is rated a ten out of ten.
Read full review of Rapid7 InsightVM »
Anonymous User
Security Solution Engineer II at a security firm
It is perfect. I would rate them a nine out of ten.
Read full review of Rapid7 InsightVM »

Review 1 of 30

Technical Support

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