Compare Graylog vs Rapid7

Graylog

Based on 28 reviews.

Rapid7

Based on 199 reviews.

Latest Research

Buyer's Guide

Graylog Enterprise vs. Rapid7 InsightOps

June 2026

Rapid7 InsightOps vs. Graylog Enterprise

Updated: June 2026

Buyer's Guide

Graylog Security vs. Rapid7 InsightIDR

June 2026

Rapid7 InsightIDR vs. Graylog Security

Updated: June 2026

Buyer's Guide

Graylog Security vs. Rapid7 InsightIDR

June 2026

Graylog Security vs. Rapid7 InsightIDR

Updated: June 2026

Buyer's Guide

Graylog Enterprise vs. Rapid7 InsightOps

June 2026

Graylog Enterprise vs. Rapid7 InsightOps

Updated: June 2026

Sample Customers

Graylog Enterprise

Blue Cross Blue Shield, eBay, Cisco, LinkedIn, SAP, King.com, Twilio, Deutsche Presse-Agentur

Rapid7 InsightOps

Trimble Navigation Limited

Rapid7 InsightIDR

Liberty Wines, Pioneer Telephone, Visier

Popular Solutions

8 reviews

0 reviews

11 reviews

2 reviews

4 reviews

Top Industries

Computer Software Company

13%

Comms Service Provider

11%

University

Financial Services Firm

10%

Manufacturing Company

Computer Software Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

StefanoBeriozza
DevSecOps at LunaLabs srl
We use the solution to collect logs.
Read full review of Graylog Security »
NicolaeCIornii
Security Officer at JSC "Moldtelecom" S.A.
We are working with Splunk Enterprise Security. I use it in the company. I am only using this Splunk product.
Read full review of Graylog Enterprise »

Review 1 of 2

Ehsan Khaleel
Manager SOC at PTCL
I can describe many use cases for Rapid7 MDR, as there are multiple times when a person's PC gets compromised. There...
Read full review of Rapid7 MDR »
SohailHyder
Head Of Cyber Security at Super Secure
I am working with Rapid7 InsightOps and Rapid7 InsightIDR because the requirement is as such from the customer side,...
Read full review of Rapid7 InsightIDR »
Shritam Bhowmick
Vulnerability Management Lead at garrett
Our main use case for Rapid7 InsightAppSec is to perform internal assessment of applications and external facing...
Read full review of Rapid7 InsightAppSec »
Anonymous User
Head of Sales Services Department at a comms service provider
I use Rapid7 Metasploit as a distributor, as an integrator, and as a user. I use Rapid7 Metasploit in my company...
Read full review of Rapid7 Metasploit »
Amit Kolapkar
Senior Project Manager at Infosys
I am specifically providing feedback on Rapid7 Exposure Command. We are using Rapid7 Exposure Command mostly for...
Read full review of Rapid7 Exposure Command »

Review 1 of 5

Customer Service

Tony Zafiropoulos
Owner/ Chief Engineer at Fixvirus.com
While I haven't needed to contact customer support often, the few times I did, they resolved my issues.
Read full review of Graylog Security »
Vikram Chakravarthy
Cyber Security Engineer II (Vulnerability & Threat Management) at FICO
The support experience generally depends on the issue complexity, but the team was very responsive and their...
Read full review of Graylog Enterprise »
Andrey Mostovykh
Senior Data Architect at a non-tech company
We didn't have any issues that we needed to fix in Graylog. It just worked for us. We do use other open-source...
Read full review of Graylog Enterprise »
Ivan Kokalovic
DevOps Engineer at Proton Technologies
I never personally reached out to Graylog technical support. I mostly relied on documentation to address my needs,...
Read full review of Graylog Enterprise »
Shivam-Tiwari
DevOps Engineer Intern at MyKaarma
We use Graylog's community support forum. It helps us solve our queries.
Read full review of Graylog Enterprise »
Nicolae CIornii
Security Officer at BC Energbank S.A.
There is no customer service and support available for the free version of the solution.
Read full review of Graylog Enterprise »
Peter Malaty
Sr. DevOps Engineer at TechStyle Fashion Group
I would rate the technical support as a four out of five. From an experience standpoint, they're pretty good.
Read full review of Graylog Enterprise »
Anonymous User
Platform Engineering at a comms service provider
The customer support for Graylog Enterprise was good and responsive.
Read full review of Graylog Enterprise »
Anonymous User
Systems Architect at a tech services company
We're not using the Enterprise license. We're using the Community edition, and support is not offered with it.
Read full review of Graylog Enterprise »
Anonymous User
Systémový inenýr DS senior
We never contacted technical support, so I cannot answer this.
Read full review of Graylog Enterprise »
Anonymous User
IT Security Consultant at a tech services company
I have only used the community support (forum), but Graylog developers are quick to respond and assist with issues.
Read full review of Graylog Enterprise »
CharlesNetshivhera
Senior DevOps Engineer at a financial services firm
The support from the Graylog community is helpful, but they can do better. The enterprise support doesn't really...
Read full review of Graylog Enterprise »
Anonymous User
Software Engineer, DevOps at a tech services company
We are not using any technical support.
Read full review of Graylog Enterprise »
Anonymous User
Java Software Developer at a financial services firm
Not applicable.
Read full review of Graylog Enterprise »
Anonymous User
Head of Cyber Security & CTO at a tech services company
Regarding technical support for Graylog, I can't comment much because I've not had to use it. Even though we have the...
Read full review of Graylog Enterprise »
JasonCrow
Senior Architect at a tech vendor
Never used.
Read full review of Graylog Enterprise »
Anonymous User
Entrepreneur at a tech services company
The technical support is a weak point in this product. It's not so easy to contact them and they don't answer...
Read full review of Graylog Enterprise »
Anonymous User
Senior Marketing Specialist II at Harman International
We are working in India, and sometimes it takes a while to receive a response from the support. However, the...
Read full review of Graylog Enterprise »
Anonymous User
Head of Infrastructure at a financial services firm
There hasn't been a need for me to call support, because I only went through the forums and hundreds of pages of...
Read full review of Graylog Enterprise »
Anonymous User
Release Engineering Manager
I have not had to use technical support.
Read full review of Graylog Enterprise »
Atassi Kalo
Security Analyst at Netsharqs cybersecurity GmbH
Until now, I have only used the open-source version. I haven't used Graylog Security or Enterprise, so I'm not sure...
Read full review of Graylog Enterprise »
John Paul Dienst
Technology Consultant at a computer software company
I would rate them as a two out of 10. You are on your own without an enterprise license.
Read full review of Graylog Enterprise »
Anonymous User
Network Engineer at a media company
Graylog community is very good.
Read full review of Graylog Enterprise »
NicolaeCIornii
Security Officer at JSC "Moldtelecom" S.A.
I never contacted technical support by Graylog Enterprise.
Read full review of Graylog Enterprise »

Review 1 of 24

Md. Shahriar Hussain
Information Security Analyst at Banglalink
The solution's technical support is very poor. Their responses are delayed and don't meet the timelines.
Read full review of Rapid7 Metasploit »
JensWolf
Systems Administrator at a consultancy
The speed of response from the technical support team may vary since I purchased it from a reseller in Sweden and not...
Read full review of Rapid7 InsightIDR »
Gaurab Silwal
Platform Engineer at Cedar Gate Technologies, LLC
I interacted with customer support after an endpoint compromise incident, and they responded quickly and provided...
Read full review of Rapid7 InsightCloudSec »
Andrei Bigdan
Executive Manager at B2B-Solutions LLC
Rapid7's technical support is highly responsive and helpful. I would rate them as a nine out of ten.
Read full review of Rapid7 InsightVM »
UdayaSri Kariyawasam
Engineering Lead - DevOps at Persistent Systems
The technical support team has answered our questions within a couple of hours. They have provided precise answers so...
Read full review of Rapid7 InsightVM »
Mahmoud Elhamaymy
Professional services team lead at a tech services company
We have not opened any tickets, as we have not experienced any issues. Also, the free version does not offer support,...
Read full review of Rapid7 Metasploit »
Ehsan Khaleel
Manager SOC at PTCL
Evaluating the customer service and technical support teams of Rapid7 MDR, I would rate them a six out of ten. I have...
Read full review of Rapid7 MDR »
Shrikrishna Kashid
Senior Technical Service Engineer Expert at a tech vendor
Getting responses from any service industry is challenging. We have an SLA, especially those SLAs from which we...
Read full review of Rapid7 MDR »
Andrei Bigdan
Executive Manager at B2B-Solutions LLC
Technical support is responsive, but it requires patience as you may have to wait for several days before they...
Read full review of Rapid7 Metasploit »
Prasanth Prasad
Chief Technology Officer at a tech vendor
I rate the technical support a six to seven out of ten.
Read full review of Rapid7 InsightIDR »
SonNguyen3
Technical Manager at a computer software company
The technical support from Rapid7 is not bad, but the response time can be quite slow sometimes. I would rate it a...
Read full review of Rapid7 InsightAppSec »
JensWolf
Systems Administrator at a consultancy
I would rate Rapid7 technical support as definitely a 10, because whenever we have had any problems, it is really...
Read full review of Rapid7 MDR »
Hiroshi Watanabe
Marketing Expert at J's communication
Support is slow. I'm not satisfied with the support so far.
Read full review of Rapid7 InsightIDR »
Nuki Agustino Wono
Senior Security Consultant at ITSEC Asia
I rate the customer service of Rapid7 Metasploit as a seven out of ten. The global support is not as good. Tenable...
Read full review of Rapid7 Metasploit »
Anonymous User
Project Director at a tech services company
As it's a free product, the community edition doesn't include any technical support. I haven't used the commercial...
Read full review of Rapid7 Metasploit »
Anonymous User
Security Manager
The technical support can be considered competent. However, they can be slow to discover solutions to tricky problems.
Read full review of Rapid7 InsightIDR »
Anonymous User
Information Security Senior Expert (Founding member, African Cybersecurity Center) at a financial services firm
Technical support is good and responsive.
Read full review of Rapid7 InsightVM »
Mat Greensides
Secury Administrator at a comms service provider
The technical support is very helpful. I have used them in the last month.
Read full review of Rapid7 InsightAppSec »
Roy Jones
Cloud Architect at Proton Technologies
It wasn't good, but the response was fast. The response was "we don't know, and we'll put this to the development...
Read full review of Rapid7 InsightCloudSec »
Anonymous User
Security Specialist at a financial services firm
We have two dedicated technicians to assist us.
Read full review of Rapid7 InsightVM »
Anonymous User
Managing Director - India & SAARC at a tech services company
The solution does offer support across other regions, but they currently lack a local support center in India....
Read full review of Rapid7 InsightCloudSec »
Fazil BasheerSyed
Technical Team Lead at Quester
I have not had any issues with Rapid7 InsightOps for the need to contact support.
Read full review of Rapid7 InsightOps »
Anonymous User
Assistant Engineer at Harel Mallac Technologies Ltd
I have not needed to contact the support at this time.
Read full review of Rapid7 InsightVM »
Anonymous User
InfoSec Consultant at a tech services company
Maybe I'm biased because of the beta program, but the support is very quick and competent. Also, the Rapid7 community...
Read full review of Rapid7 InsightOps »
Midhun Kumar
Head of Infrastructure at Pearl Data Direct
The support for InsightConnect and InsightAppSec is very good. However, I am not very satisfied with the InsightIDR...
Read full review of Rapid7 InsightConnect »
Midhun Kumar
Head of Infrastructure at Pearl Data Direct
We have two levels of support. They have a local presence and help us a lot although response times could be...
Read full review of Rapid7 InsightIDR »
Josh Serna
Information Security Systems Administrator at a non-tech company
The technical support is a solid 10 out of 10 as they take the time to answer any questions or problems which may...
Read full review of Rapid7 InsightIDR »
Enrique Santiatiagogo
Owner at Sidif Del Caribe Corporation
Their technical support is very good.
Read full review of Rapid7 InsightVM »
Anonymous User
ITSM & AntiFraud Consultant at a tech company
Customer Service: i'll rate is 10/10. I had some presentation with them, and the person who presented us the solution...
Read full review of Rapid7 InsightVM »
Anonymous User
Manager at a financial services firm
The technical support is good, however, there can be improvements in response time and support levels.
Read full review of Rapid7 InsightAppSec »

Review 1 of 30

Technical Support

No Data Available

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