Compare Graylog vs Netsurion

Graylog

Based on 27 reviews.

Netsurion

Based on 24 reviews.

Sample Customers

Netsurion

The Salvation Army, The FRESH Market, Pacific Western Bank, NASA, American Academy of Orthopaedic Surgeons (AAOS), and Talbot’s Stores

Popular Solutions

Graylog Enterprise

7 reviews

Graylog Security

1 reviews

Netsurion

0 reviews

Top Industries

Computer Software Company

13%

Comms Service Provider

11%

University

Government

Performing Arts

12%

Manufacturing Company

Construction Company

Outsourcing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Tony Zafiropoulos
Owner/ Chief Engineer at Fixvirus.com
I feed different data points to the tool and review them.
Read full review of Graylog Security »
NicolaeCIornii
Security Officer at JSC "Moldtelecom" S.A.
We are working with Splunk Enterprise Security. I use it in the company. I am only using this Splunk product.
Read full review of Graylog Enterprise »

Review 1 of 2

John-Berry
Information Technology Manager at ProfitSolv
We use Netsurion as our security operation center and also as an SIEM to put together all of our telemetry from...
Read full review of Netsurion »

Review 1 of 1

Customer Service

Shivam-Tiwari
DevOps Engineer Intern at MyKaarma
We use Graylog's community support forum. It helps us solve our queries.
Read full review of Graylog Enterprise »
Peter Malaty
Sr. DevOps Engineer at TechStyle Fashion Group
I would rate the technical support as a four out of five. From an experience standpoint, they're pretty good.
Read full review of Graylog Enterprise »
Andrey Mostovykh
Senior Data Architect at a non-tech company
We didn't have any issues that we needed to fix in Graylog. It just worked for us. We do use other open-source...
Read full review of Graylog Enterprise »
Nicolae CIornii
Security Officer at BC Energbank S.A.
There is no customer service and support available for the free version of the solution.
Read full review of Graylog Enterprise »
Ivan Kokalovic
DevOps Engineer at Proton Technologies
I never personally reached out to Graylog technical support. I mostly relied on documentation to address my needs,...
Read full review of Graylog Enterprise »
Tony Zafiropoulos
Owner/ Chief Engineer at Fixvirus.com
While I haven't needed to contact customer support often, the few times I did, they resolved my issues.
Read full review of Graylog Security »
Anonymous User
Release Engineering Manager
I have not had to use technical support.
Read full review of Graylog Enterprise »
Anonymous User
Senior Marketing Specialist II at Harman International
We are working in India, and sometimes it takes a while to receive a response from the support. However, the...
Read full review of Graylog Enterprise »
Anonymous User
Head of Infrastructure at a financial services firm
There hasn't been a need for me to call support, because I only went through the forums and hundreds of pages of...
Read full review of Graylog Enterprise »
CharlesNetshivhera
Senior DevOps Engineer at a financial services firm
The support from the Graylog community is helpful, but they can do better. The enterprise support doesn't really...
Read full review of Graylog Enterprise »
Anonymous User
Head of Cyber Security & CTO at a tech services company
Regarding technical support for Graylog, I can't comment much because I've not had to use it. Even though we have the...
Read full review of Graylog Enterprise »
Anonymous User
Systems Architect at a tech services company
We're not using the Enterprise license. We're using the Community edition, and support is not offered with it.
Read full review of Graylog Enterprise »
John Paul Dienst
Technology Consultant at a computer software company
I would rate them as a two out of 10. You are on your own without an enterprise license.
Read full review of Graylog Enterprise »
Anonymous User
Software Engineer, DevOps at a tech services company
We are not using any technical support.
Read full review of Graylog Enterprise »
Anonymous User
Entrepreneur at a tech services company
The technical support is a weak point in this product. It's not so easy to contact them and they don't answer...
Read full review of Graylog Enterprise »
Atassi Kalo
Security Analyst at Netsharqs cybersecurity GmbH
Until now, I have only used the open-source version. I haven't used Graylog Security or Enterprise, so I'm not sure...
Read full review of Graylog Enterprise »
NicolaeCIornii
Security Officer at JSC "Moldtelecom" S.A.
I never contacted technical support by Graylog Enterprise.
Read full review of Graylog Enterprise »
Anonymous User
Java Software Developer at a financial services firm
Not applicable.
Read full review of Graylog Enterprise »
Anonymous User
Systémový inenýr DS senior
We never contacted technical support, so I cannot answer this.
Read full review of Graylog Enterprise »
Anonymous User
IT Security Consultant at a tech services company
I have only used the community support (forum), but Graylog developers are quick to respond and assist with issues.
Read full review of Graylog Enterprise »
Anonymous User
Network Engineer at a media company
Graylog community is very good.
Read full review of Graylog Enterprise »
JasonCrow
Senior Architect at a tech vendor
Never used.
Read full review of Graylog Enterprise »
Anonymous User
Platform Engineering at a comms service provider
The customer support for Graylog Enterprise was good and responsive.
Read full review of Graylog Enterprise »

Review 1 of 23

Gene Anderson
IT Coordinator at a government
The bigger false positives have been when we are doing things, such as actions, remediation, or normal operations...
Read full review of Netsurion »
JosephSnyder
CIO at a financial services firm
We talk to technical support all the time. My team doesn't have any problems with them. Sometimes there may be...
Read full review of Netsurion »
Kevin Lohan
Head of IT at a venture capital & private equity firm
I have an email address for SOC. When communication originates from my domain email address and is received, it goes...
Read full review of Netsurion »
Sean Sheil
Information Technology - Business Process Analyst at a financial services firm
I've used the technical support a couple times. I've had very good results. In generating those reports, they were...
Read full review of Netsurion »
Brian Stearns
IT Director at Global Connections Inc
I give Netsurion's support an eight out of 10. I never give a 10, so eight is a relatively high mark for me because I...
Read full review of Netsurion »
Anonymous User
Lead Security Analyst at a leisure / travel company
Some of the technical forethought for the deployment was not as good as I would have expected. Some of the technical...
Read full review of Netsurion »
Anonymous User
Cyber Security Specialist at a financial services firm
Our SLA with Netsurion doesn't require them to respond immediately. But I haven't had any issues with them from a...
Read full review of Netsurion »
JeffHaidet
Director of Application Development and Architecture at South Central Power Company
The EventTracker team itself has been great. We can call them for pretty much anything related to their product. They...
Read full review of Netsurion »
MarkOlson
Senior Director, Information Security at a pharma/biotech company
The support team was really good. They've got a very good support organization. Everybody we worked with on the...
Read full review of Netsurion »
JohnBandy
Chief Information Security Officer at Samford University
Their technical support is really good. We've got a dedicated service manager. The only thing — and it's not a...
Read full review of Netsurion »
Anonymous User
Sr. Information Technology Security Engineer at a university
I find EventTracker support to be quite helpful. They have been quite responsive whenever I've had any issues. For...
Read full review of Netsurion »
Anonymous User
Network Engineer at a wholesaler/distributor
Our account representatives within Netsurion, and the handful of people I deal with in the SOC on a regular basis,...
Read full review of Netsurion »
Mark Lauteren
Chief Information Officer at ECRMC
My InfoSec team talks to support occasionally. There have been a few cases where they saw something they didn't quite...
Read full review of Netsurion »
Joel Dove
Manager of Security and Networking at Shenandoah Valley Electric Cooperative
We have not contacted technical support directly because we work strictly with our SOC. We've had relatively few...
Read full review of Netsurion »
Randy Carr
VP of IT Systems at Carteret-Craven Electric Cooperative
There is a dedicated team available to us. I don't call a number or leave an email, then have to deal with unknown...
Read full review of Netsurion »
Bryan Caporlette
Chief Technology Officer at G&G Outfitters, Inc.
The technical support is very good and responsive. If I send an email to them, I always get a response within an...
Read full review of Netsurion »
Geremy Farmer
Information Technology Coordinator at Magnolia Bank, Incorporated
They are very responsive. They're monitoring stuff as well, with that SIEMphonic piece. They're monitoring your logs...
Read full review of Netsurion »
Anonymous User
CIO at a computer software company
We have not necessarily contacted them. We probably only sent them emails a couple of times in the beginning when we...
Read full review of Netsurion »
Richard Teegarden
Network Manager at a energy/utilities company
The support group is tremendous about asking me if there is anything else I want, is there anything more they can do...
Read full review of Netsurion »
Anonymous User
Consulting Engineer at a tech vendor
Usually whenever we call the technical support, it's a big issue. I've not had any problems with them. They have been...
Read full review of Netsurion »
Anonymous User
Network Administrator at a construction company
The SOC component is the most important part of the solution. I know who the SOC team is, so it is not someone...
Read full review of Netsurion »
Anonymous User
Senior Director of Information Security at a healthcare company
I would give Netsurion support a nine out of 10. Their technical support has been outstanding. There have been some...
Read full review of Netsurion »

Review 1 of 22

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.