Compare Fortinet vs Securonix Solutions

Fortinet

Based on 1975 reviews.

Securonix Solutions

Based on 39 reviews.

Latest Research

Buyer's Guide

Fortinet FortiSIEM vs. Securonix Next-Gen SIEM

September 2025

Securonix Next-Gen SIEM vs. Fortinet FortiSIEM

Updated: September 2025

Buyer's Guide

Fortinet FortiSIEM vs. Securonix Next-Gen SIEM

September 2025

Fortinet FortiSIEM vs. Securonix Next-Gen SIEM

Updated: September 2025

Overview

Fortinet, Inc. is an American multinational corporation founded in 2000 by brothers Ken and Michael Xie. The company sells high performance network security products and services including their flagship integrated network security solution, the FortiGate firewall. Fortinet distributes its systems and subscription-based services using the channel partner sales method via more than 20,000 partners worldwide.

Information Not Available

Sample Customers

Fortinet FortiSIEM

FortiSIEM has hundreds of customers worldwide in markets including managed services, technology, financial services, healthcare, and government. Customers include Aruba Networks, Compushare, Port of San Diego, Cleveland Indians, Infoblox, Healthways, and Referentia.

Securonix Next-Gen SIEM

Dtex Systems, Pfizer, Western Union, Harris, ITG

Securonix UEBA

Pfizer, McKesson, BNY Mellon, New York Life

Securonix SOAR

Intermountain Healthcare, Pfizer

Popular Solutions

Fortinet FortiGate

178 reviews

Fortinet FortiGate-VM

39 reviews

Fortinet FortiAnalyzer

28 reviews

Securonix Next-Gen SIEM

8 reviews

Securonix UEBA

1 reviews

Top Industries

Computer Software Company

15%

Comms Service Provider

Manufacturing Company

Financial Services Firm

Computer Software Company

16%

Financial Services Firm

10%

Comms Service Provider

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

LuayHlaleh
Information Technology Team Lead at TechnoPeak
Our customers' main use cases for Fortinet FortiWLM come from three classes. We have clients that pay attention to...
Read full review of Fortinet FortiWLM »
Manikandan Kannan
Head of Technology at Techfruits
We use Fortinet FortiAnalyzer primarily for log retention storage. Fortinet FortiAnalyzer allows us to store logs for...
Read full review of Fortinet FortiAnalyzer »
LalitKumar10
Head Vice President, Delivery at Gehnax Technologies LLP
FortiSASE is used to achieve zero trust on the network side where clients use the VPN part, private access of...
Read full review of FortiSASE »
Apaar Bhola
Network Security Engineer/ Firewall Engineer at Charter Communications
Using Fortinet FortiManager in AWS is different than working on the Google Cloud platform. In previous roles, it was...
Read full review of Fortinet FortiManager »
Atit Tandon
Director at a manufacturing company
When people inquire, I explain that I am working with Fortinet FortiClient for their firewall and endpoint...
Read full review of Fortinet FortiClient »

Review 1 of 5

Anonymous User
Assistant VP, Idm Compliance at a financial services firm
We have actually used our company, which is a large one, and we are using multiple Securonix Next-Gen SIEM...
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
My primary use case for Securonix UEBA is user threat notification and user behavior analysis.
Read full review of Securonix UEBA »

Review 1 of 2

Customer Service

Sachin Vinay
Assistant Manager-Networks at Amrita
The technical support has been good. We've found them to be helpful and responsive.
Read full review of Fortinet FortiClient »
C N R Prabashan
Assistant Manager - Information Security & Infrastructure at lankatiles
A few years ago, we were implementing and had a session expired issue because the application session had expired on...
Read full review of Fortinet FortiAnalyzer »
Mario De Keer
IT Infrastructure & Service Manageer at Cerba Research
Their support is good. We had some issues in the beginning, and they were resolved within a couple of days after we...
Read full review of Fortinet FortiGate »
Nikhil Katare
Assistant Manager IT at Hamilton Housewares
Since I am quite satisfied with the technical support of the solution, I rate it a nine out of ten.
Read full review of Fortinet FortiAnalyzer »
Jared Carmouche
Senior Cyber Security Engineer at a tech services company
Sometimes, we get really good, knowledgeable engineers. At other times, it feels like we got somebody who started...
Read full review of Fortinet FortiGate-VM »
Rias Majeed
CTO at Exceed NetSec LLC
Initially, when reaching out to Fortinet's tier-one support, we observed effective resolution of issues. However, at...
Read full review of Fortinet FortiMail »
Daniele Parodi
Senior Information Technology Consultant at Firstpoint Poland
The technical support team has been helpful. Unfortunately, we used them for the issue of removing a SIM card...
Read full review of Fortinet FortiExtender »
Huthaifa Smadi
Group Senior Network Administrator at a tech services company
The support from the company is very good when we have to use it — may be to solve an issue more quickly. As an elite...
Read full review of Fortinet FortiMail »
Anonymous User
Network Analyst at a manufacturing company
I would rate Fortinet FortiGate's support at a seven out of ten because whenever I open a case with their support, I...
Read full review of Fortinet FortiGate »
JoseMorales3
IT Manager at Gandia Consulting Group
The technical support provided is exceptional and dependable. I would rate it ten out of ten.
Read full review of Fortinet FortiSwitch - Secure Access »
Aladin Gaston
Chief Technology Officer at Flex Group
The people involved in calling for support are usually experienced in this field, especially in telecom companies....
Read full review of FortiGate Cloud-Native Firewall (FortiGate CNF) »
Albert Olodi
IT Infrastructure Officer at Deposit Protection Fund of Uganda (DPF)
We do have support from Fortinet, and we’ve paid for it. We're also trying to procure local vendor support. The...
Read full review of Fortinet FortiClient »
Anonymous User
Customer Support engineer at a healthcare company
Customer Service: 7/10. Technical Support: 8/10.
Read full review of Fortinet FortiGate »
Anonymous User
Mgr. IT Infrastructure and Network Operations at a media company
Our experience with support has been fine. No trouble or hassle.
Read full review of Fortinet FortiGate »
Anonymous User
ICT Officer at a non-profit
They provides local support. I have been using them only for some site blocking. They are pretty efficient in this....
Read full review of Fortinet FortiGate »
Dikeos Davakis
ICT Manager at Nic. J. Theocarakis
We have a contract with a partner for technical support, not Fortinet Greece. We used to use Fortinet Greece, but...
Read full review of Fortinet FortiMail »
Chukwunenye Ekwe Jnr.
Senior Presale Manager at a tech services company
I don't think that we have had any issues with technical support for this solution.
Read full review of Fortinet FortiOS »
Kunal Shahasuno
Manager, Technical Support at Logix Infosec Pvt. ltd.
I would rate Fortinet tech support a nine out of ten based on my experience.
Read full review of Fortinet FortiGate »
Jason Wetzel
Manager-Information Services at a maritime company
Technical support is really good. They had some good insights. I had a FortiGate installer come out and do some work...
Read full review of Fortinet FortiDB [EOL] »
Apaar Bhola
Network Security Engineer/ Firewall Engineer at Charter Communications
I have worked with them a bit, and we usually start by opening a support ticket through the Fortinet support portal....
Read full review of Fortinet FortiGate »
Anonymous User
Director of Information Technology at KOTTO A.Ş.
We have not been in contact with technical support.
Read full review of Fortinet FortiGate-VM »
Bernd Wilhelm
Owner at wct it-solutions GmbH
The customer service and technical support from Fortinet could improve. While they rate between seven and eight,...
Read full review of Fortinet FortiMail Cloud »
Anonymous User
Vice President Global Technology Infrastructure Automation at a financial services firm
Fortinet is good, however, as they get into security analytics, while their support is okay, sometimes it requires...
Read full review of Fortinet FortiSOAR »
Martins Zipp
Consultant at SKYE AS
Fortinet support is very responsive. I would rate their support as eight out of ten.
Read full review of Fortinet FortiGate »
Anonymous User
IT Admin at a comms service provider
I cannot rate technical support because I have not used it yet.
Read full review of Fortinet FortiWeb »
IT Department1
IT Department at a real estate/law firm
Their support is very good and they respond quickly. If we do have a false positive or potential false positive, we...
Read full review of Perception Point Advanced Email Security »
Anonymous User
Senior Associate Consultant - Network at a tech services company
I would rate it as a two out of 10. The technical support takes at least two days to reply on any ticket post raised...
Read full review of Fortinet FortiAnalyzer »
Azharudheen Parangodath
Network administrator at PISystems
I am satisfied with the technical support.
Read full review of Fortinet FortiManager »
Amgad Soliman
Senior System & Security Administrator at a retailer
Fortinet tech support is very helpful. I have not faced any trouble with their technical support.
Read full review of Fortinet FortiGate »
Anonymous User
CEO/CTO
I only talk with people here in China that are the Chinese sellers or distributors from Fortinet. They are Chinese...
Read full review of Fortinet FortiGate »

Review 1 of 30

Kris Nawani
Co-Founder/Director at Bangkok MSP Company Limited
I haven't contacted the technical support since we have a strong in-house team.
Read full review of Securonix Next-Gen SIEM »
Rafael-Barrios
Cybersecurity SE at a tech vendor
I have had to call support three or four times, and I would rate them a ten out of ten.
Read full review of Securonix Next-Gen SIEM »
Ibrahim Albalawi
SOC Leader at a tech consulting company
Most of the time, their support is very good, but sometimes, we had to escalate the issues. Sometimes, we opened a...
Read full review of Securonix Next-Gen SIEM »
NELSON COIMBRA DA SILVA
Cyber Security Sales Engineer Manager at a comms service provider
Since I work in the sales team, I didn't need technical support. My role is mainly focused on discussing and selling...
Read full review of Securonix Next-Gen SIEM »
Indrajit Ghosh
Cyber Security Consultant at LTI - Larsen & Toubro Infotech
Technical support is good, but sometimes we face delays with responses. I would rate technical support as nine out of...
Read full review of Securonix Next-Gen SIEM »
Pavan Lingam
Cyber Security - Consultant at LTI - Larsen & Toubro Infotech
I rate the technical support a nine out of ten. They're friendly. Whenever we have a P1 issue, we write an email and...
Read full review of Securonix Next-Gen SIEM »
Andres Fuentes
SOC Analyst at ComWare S.A
I would rate their support at 8.5 to nine out of 10. Sometimes it has taken a little while because the investigation...
Read full review of Securonix Next-Gen SIEM »
Mohammed Nadeem Rais
Lead - Cyber Security at NMC Healthcare
Securonix is generally regarded for its strong customer service and support, which is a critical factor in ensuring...
Read full review of Securonix Next-Gen SIEM »
Mohamad Ammar
Services Sales Consultant at Alpha
Technical support for Securonix is good. I rate the technical support an eight out of ten. I don't give a ten out of...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Regional Director, Customer Success (GTM Solutions & Services) at a tech services company
Technical support is terrible. they are very bad. They are not helpful or responsive, and we were quite disappointed...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
SVP Insider Threat at a financial services firm
Technical support is fairly good. I meet with them on a weekly basis. I give them any concerns, issues, use-case...
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
The support system is not very good as of now. They have a local support team based here and in India.
Read full review of Securonix UEBA »
Anonymous User
Works
The technical support from Securonix is good. If I raise a ticket, it initially goes to the L1 team, but the next...
Read full review of Securonix Next-Gen SIEM »
Sanjay-Kulkarni
Manager Security Operation Center at a tech services company
The technical support is okay.
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
I find customer service to be very good.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Lead Security Engineer at a tech services company
Six months ago, if someone asked me about the support, I would say, "Not good." Now, the support is pretty effective....
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Leader - Investigations, Insider Threat at a tech services company
Technical support is excellent.
Read full review of Securonix Next-Gen SIEM »
Bavan Balakrishnan
Senior SOC Developer at XVE Security
Customer support is rated around seven to eight out of ten. The support system requires creating support requests,...
Read full review of Securonix Next-Gen SIEM »
Jeanpierre Soto Salvatierra
Head of Cybersecurity at a tech services company
The support is excellent. At the service level, they attend to us quickly. We have a post-sale person who follows up...
Read full review of Securonix Next-Gen SIEM »
Francesco Andre Castro Montoya
Security Developer at a tech consulting company
We have had some slightly delayed response times from technical support, but it is nothing out of the ordinary.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Cyber Security Analyst at a retailer
Their support was pretty good. We didn't have any issues there. They were pretty fast. Anytime we had downtime or any...
Read full review of Securonix Next-Gen SIEM »
GarySingh
Cyber Security Team Lead at Avalara
In the initial setup itself we needed to dive deep into this. We had some deep technical questions and we were lucky...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Assistant VP, Idm Compliance at a financial services firm
For technical support, I can rate it as seven. They also have the same issues other vendors are facing. They are good...
Read full review of Securonix Next-Gen SIEM »
Yi Liu
Principal Member of Technical Staff at AT&T
On a scale of one to ten, I'll give Securonix tech support a ten. They're extremely knowledgeable, they're able to...
Read full review of Securonix UEBA »
Greg Stewart
Director of Intellectual Property Protection at a pharma/biotech company
I would give them a ten out of ten on technical support. In the past, we did have some issues with their technical...
Read full review of Securonix Next-Gen SIEM »
Amit Chopra
CEO/Executive Director at Iconic Engines
We work with a lot of vendors and a lot of companies, but the support that we have gotten from Securonix, from their...
Read full review of Securonix Next-Gen SIEM »
Ishika Garg
Senior Security Consultant at LTI - Larsen & Toubro Infotech
Their support has improved it a lot, They do support us or they do reply to us, but they need to be very fast. They...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Lead Security Engineer at a tech services company
I deal with their tech support on an almost daily basis. I would give it a 6 out of 10.
Read full review of Securonix UEBA »
Edward Ruprecht
Lead Cyber Security Engineer at a insurance company
Their technical support has been pretty helpful. We have a lot of direct contacts with some of the higher-level...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Executive Vice President,Global Head at a tech vendor
As platinum partners, we have excellent technical support. We have had no issues.
Read full review of Securonix UEBA »

Review 1 of 30

Technical Support

No Data Available

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