Compare Fortinet vs Securonix Solutions

Fortinet

Based on 1991 reviews.

Securonix Solutions

Based on 39 reviews.

Latest Research

Buyer's Guide

Fortinet FortiSIEM vs. Securonix Next-Gen SIEM

September 2025

Securonix Next-Gen SIEM vs. Fortinet FortiSIEM

Updated: September 2025

Buyer's Guide

Fortinet FortiSIEM vs. Securonix Next-Gen SIEM

September 2025

Fortinet FortiSIEM vs. Securonix Next-Gen SIEM

Updated: September 2025

Overview

Fortinet, Inc. is an American multinational corporation founded in 2000 by brothers Ken and Michael Xie. The company sells high performance network security products and services including their flagship integrated network security solution, the FortiGate firewall. Fortinet distributes its systems and subscription-based services using the channel partner sales method via more than 20,000 partners worldwide.

Information Not Available

Sample Customers

Fortinet FortiSIEM

FortiSIEM has hundreds of customers worldwide in markets including managed services, technology, financial services, healthcare, and government. Customers include Aruba Networks, Compushare, Port of San Diego, Cleveland Indians, Infoblox, Healthways, and Referentia.

Securonix Next-Gen SIEM

Dtex Systems, Pfizer, Western Union, Harris, ITG

Securonix UEBA

Pfizer, McKesson, BNY Mellon, New York Life

Securonix SOAR

Intermountain Healthcare, Pfizer

Popular Solutions

Fortinet FortiGate

166 reviews

Fortinet FortiGate-VM

44 reviews

Fortinet FortiAnalyzer

28 reviews

Securonix Next-Gen SIEM

8 reviews

Securonix UEBA

1 reviews

Top Industries

Computer Software Company

14%

Comms Service Provider

Manufacturing Company

Financial Services Firm

Computer Software Company

14%

Financial Services Firm

Manufacturing Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anoop K Jayan
Web Relationship Manager (WRM) at Bharat Sanchar Nigam Limited
We work with some other Fortinet tools including EDR, XDR, ADC, and more. EDR is used by our team only for one...
Read full review of Fortinet FortiEDR »
LuayHlaleh
Information Technology Team Lead at TechnoPeak
Our customers' main use cases for Fortinet FortiWLM come from three classes. We have clients that pay attention to...
Read full review of Fortinet FortiWLM »
SudeepMaydeo
Global Head of IT Infrastructure at EPL Americas
We are using Fortinet FortiManager in our network security operations with 27 firewalls, and we are implementing all...
Read full review of Fortinet FortiManager »
SyedQuadri
IT director at Sajaya Medical Care Services
Since I was having FortiManager and everything, Fortinet FortiExtender was suggested by the vendor. I went through it...
Read full review of Fortinet FortiExtender »
LalitKumar10
Head Vice President, Delivery at Gehnax Technologies LLP
FortiSASE is used to achieve zero trust on the network side where clients use the VPN part, private access of...
Read full review of FortiSASE »

Review 1 of 5

Anonymous User
Assistant VP, Idm Compliance at a financial services firm
We have actually used our company, which is a large one, and we are using multiple Securonix Next-Gen SIEM...
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
My primary use case for Securonix UEBA is user threat notification and user behavior analysis.
Read full review of Securonix UEBA »

Review 1 of 2

Customer Service

Githin George
Assistant Manager at Ingram Micro
I rate Fortinet support seven out of 10. Sometimes it takes a while to get a response. Maybe it's because they have...
Read full review of Fortinet FortiGate Cloud »
Syed-Ashraf
National food at Qarshi industries pvt ltd
Over the past year and a half, we encountered an issue with our website. There was a malicious script on our website...
Read full review of Fortinet FortiMail »
Marnilo Cardenas
Network Project Manager at EvaBssi
The overall support was okay. We only had issues really when we raised several tickets to help solve the...
Read full review of Fortinet FortiManager »
Soufiane Bouha
Network Security Engineer at MTDS
Whenever we reach out to Fortinet, they give a response in time. Till now, we have had positive interactions. We...
Read full review of Fortinet FortiSandbox »
Oliver Jackson
Network Engineer at Laminar Communications Pty Ltd
The customer support from Fortinet is good. There is a knowledgeable, though small, team of support engineers around...
Read full review of Fortinet FortiSIEM »
Ubeyd Kara
Founder at Prosight
I rate Fortinet's support a seven out of ten. We had to open several tickets due to the firmware bugs. We don't have...
Read full review of Fortinet FortiGate »
Khine Shein Win
Infrastructure Manager at a retailer
Technical support can be logged on Fortinet's support portal. Sometimes, they respond quickly, but there are delays...
Read full review of Fortinet FortiClient »
Rishad-Ahmed
Network Security Engineer at Ensure Support Services Limited
The support service is very slow and incompetent. The support engineers lack discipline, and both we and our clients...
Read full review of Fortinet FortiAnalyzer »
Ehab.Fawzy Mohamed
Chief Engineer at Hilton Worldwide
I have never contacted them. It is working very well, so I never think about how I can communicate with technical...
Read full review of Fortinet FortiToken »
David Berger
System Administrator & IT Specialist at Informat Systems
Sometimes, the time that technical support takes to respond is too long. Also, the support technicians are not always...
Read full review of Fortinet FortiGate Cloud »
AhmedIsmael
Network & Telecom Manager at a retailer
We have been in contact with technical support and we are satisfied with them.
Read full review of Fortinet FortiWeb »
Robert Croteau
Director of Enablement at Avesha
Lacework support is awesome. They get right back to me. The account guys are also superresponsive.
Read full review of Lacework FortiCNAPP »
Sammy Mukuna
Network Admin at Naivas Ltd
I have received satisfying support for every issue I raised with the team. The support team is responsive and helpful...
Read full review of Fortinet FortiGate »
AhmedAboalassaad
Network & Security Team Head at Amiral
Fortinet's support is very good. Sometimes, Fortinet's support is better than Cisco's support. They are more...
Read full review of Fortinet FortiManager »
Anonymous User
Network Engineer at a educational organization
I rate the technical support a seven out of ten.
Read full review of Fortinet FortiEDR »
Arvind Saxena
Freelance at Oorjasaxena
When we encounter struggles, they perform actions from the backend, taking control and resolving issues. This becomes...
Read full review of Fortinet FortiGate »
AnilKumar12
Solution Architect at TNS Networking Solution Pvt. Ltd
Technical support is okay.
Read full review of Fortinet FortiGate »
Ron Francisco
Network Cybersecurity Consultant at a tech services company
I rate Fortinet support eight out of 10. They're generally quite good, but sometimes the response is slower than I...
Read full review of Fortinet FortiGate »
Daniel Gorham
Senior Network Architect at Combat Networks
Their technical support is very good. Every time we've had to open up a case or get their help, if we surpass that...
Read full review of Fortinet FortiGate »
Emmanuel Munisi
IT Field Engineer at Double Click Company
We did not have to contact technical support.
Read full review of Fortinet FortiOS »
Anonymous User
Senior Security Engineer at a computer software company
I have used technical support and they could improve. I would rate the technical support from Fortinet FortiGate IPS...
Read full review of Fortinet FortiGate »
Anonymous User
Director of Information Technology at a real estate/law firm
They have been responsive. Sometimes, it takes them a little while to understand what the issues are. Fortinet right...
Read full review of Fortinet FortiClient »
Azharudheen Parangodath
Network administrator at PISystems
I am satisfied with the technical support.
Read full review of Fortinet FortiManager »
Anonymous User
Director of Business Development
I would rate technical support as a seven out of 10.
Read full review of Fortinet FortiGate-VM »
MartinYu
Senior Network Consultant at a tech services company
I cannot comment on tech support as I have not had dealings with it.
Read full review of Fortinet FortiClient »
Anonymous User
Information Technology Specialist at a comms service provider
While I haven't personally used technical support, the available information and training resources are commendable.
Read full review of Fortinet FortiAP »
RajM2
Deputy Manager Of Information Technology at Nitco Limited
We have been in contact with Fortinet several times and the technical support that we have received is absolutely fine.
Read full review of Fortinet FortiGate »
KhalidMohamed
IT Manager at a energy/utilities company
I would rate the technical support from Fortinet between eight and nine; it is a very good vendor, but sometimes...
Read full review of Fortinet FortiGate »
Johan Ortiz
Security Manager at Banco Lopez de Haro
The product could benefit from more local support. There is an opportunity to improve the support for products like...
Read full review of Fortinet FortiSIEM »
Anonymous User
Solutions Consultant at a manufacturing company
I have used the support from Fortinet FortiOS. Some of the engineers who take our tickets are good but others take...
Read full review of Fortinet FortiOS »

Review 1 of 30

Mohammed Nadeem Rais
Lead - Cyber Security at NMC Healthcare
Securonix is generally regarded for its strong customer service and support, which is a critical factor in ensuring...
Read full review of Securonix Next-Gen SIEM »
Indrajit Ghosh
Cyber Security Consultant at LTI - Larsen & Toubro Infotech
Technical support is good, but sometimes we face delays with responses. I would rate technical support as nine out of...
Read full review of Securonix Next-Gen SIEM »
Pavan Lingam
Cyber Security - Consultant at LTI - Larsen & Toubro Infotech
I rate the technical support a nine out of ten. They're friendly. Whenever we have a P1 issue, we write an email and...
Read full review of Securonix Next-Gen SIEM »
Rafael-Barrios
Cybersecurity SE at a tech vendor
I have had to call support three or four times, and I would rate them a ten out of ten.
Read full review of Securonix Next-Gen SIEM »
Andres Fuentes
SOC Analyst at ComWare S.A
I would rate their support at 8.5 to nine out of 10. Sometimes it has taken a little while because the investigation...
Read full review of Securonix Next-Gen SIEM »
Sebastian Velazquez
Cyber Intelligence Supervisor at a tech services company
Support is an area for improvement because it takes a little time for them to attend to tickets. And regarding more...
Read full review of Securonix Next-Gen SIEM »
Kris Nawani
Co-Founder/Director at Bangkok MSP Company Limited
I haven't contacted the technical support since we have a strong in-house team.
Read full review of Securonix Next-Gen SIEM »
NELSON COIMBRA DA SILVA
Cyber Security Sales Engineer Manager at a comms service provider
Since I work in the sales team, I didn't need technical support. My role is mainly focused on discussing and selling...
Read full review of Securonix Next-Gen SIEM »
Sudhakaran Krishnan
Consultant at LTI - Larsen & Toubro Infotech
The technical support is fine. I would rate them as eight out of 10.
Read full review of Securonix Next-Gen SIEM »
Ibrahim Albalawi
SOC Leader at a tech consulting company
Most of the time, their support is very good, but sometimes, we had to escalate the issues. Sometimes, we opened a...
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
The support system is not very good as of now. They have a local support team based here and in India.
Read full review of Securonix UEBA »
Anonymous User
SVP Insider Threat at a financial services firm
Technical support is fairly good. I meet with them on a weekly basis. I give them any concerns, issues, use-case...
Read full review of Securonix Next-Gen SIEM »
Greg Stewart
Director of Intellectual Property Protection at a pharma/biotech company
I would give them a ten out of ten on technical support. In the past, we did have some issues with their technical...
Read full review of Securonix Next-Gen SIEM »
Jeanpierre Soto Salvatierra
Head of Cybersecurity at a tech services company
The support is excellent. At the service level, they attend to us quickly. We have a post-sale person who follows up...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Regional Director, Customer Success (GTM Solutions & Services) at a tech services company
Technical support is terrible. they are very bad. They are not helpful or responsive, and we were quite disappointed...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Lead Security Engineer at a tech services company
I deal with their tech support on an almost daily basis. I would give it a 6 out of 10.
Read full review of Securonix UEBA »
GarySingh
Cyber Security Team Lead at Avalara
In the initial setup itself we needed to dive deep into this. We had some deep technical questions and we were lucky...
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
I find customer service to be very good.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Executive Vice President,Global Head at a tech vendor
As platinum partners, we have excellent technical support. We have had no issues.
Read full review of Securonix UEBA »
Ishika Garg
Senior Security Consultant at LTI - Larsen & Toubro Infotech
Their support has improved it a lot, They do support us or they do reply to us, but they need to be very fast. They...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Lead Security Engineer at a tech services company
Six months ago, if someone asked me about the support, I would say, "Not good." Now, the support is pretty effective....
Read full review of Securonix Next-Gen SIEM »
Mohamad Ammar
Services Sales Consultant at Alpha
Technical support for Securonix is good. I rate the technical support an eight out of ten. I don't give a ten out of...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Works
The technical support from Securonix is good. If I raise a ticket, it initially goes to the L1 team, but the next...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Security Specialist at a tech vendor
We are not raising any questions with customer service or support.
Read full review of Securonix Next-Gen SIEM »
Amit Chopra
CEO/Executive Director at Iconic Engines
We work with a lot of vendors and a lot of companies, but the support that we have gotten from Securonix, from their...
Read full review of Securonix Next-Gen SIEM »
Bavan Balakrishnan
Senior SOC Developer at XVE Security
Customer support is rated around seven to eight out of ten. The support system requires creating support requests,...
Read full review of Securonix Next-Gen SIEM »
Francesco Andre Castro Montoya
Security Developer at a tech consulting company
We have had some slightly delayed response times from technical support, but it is nothing out of the ordinary.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Leader - Investigations, Insider Threat at a tech services company
Technical support is excellent.
Read full review of Securonix Next-Gen SIEM »
Sanjay-Kulkarni
Manager Security Operation Center at a tech services company
The technical support is okay.
Read full review of Securonix Next-Gen SIEM »
Yi Liu
Principal Member of Technical Staff at AT&T
On a scale of one to ten, I'll give Securonix tech support a ten. They're extremely knowledgeable, they're able to...
Read full review of Securonix UEBA »

Review 1 of 30

Technical Support

No Data Available

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