Compare Fortinet vs Securonix Solutions

Fortinet

Based on 2090 reviews.

Securonix Solutions

Based on 39 reviews.

Latest Research

Buyer's Guide

Fortinet FortiSIEM vs. Securonix Next-Gen SIEM

November 2026

Securonix Next-Gen SIEM vs. Fortinet FortiSIEM

Updated: November 2026

Buyer's Guide

Fortinet FortiSIEM vs. Securonix Next-Gen SIEM

November 2026

Fortinet FortiSIEM vs. Securonix Next-Gen SIEM

Updated: November 2026

Overview

Fortinet, Inc. is an American multinational corporation founded in 2000 by brothers Ken and Michael Xie. The company sells high performance network security products and services including their flagship integrated network security solution, the FortiGate firewall. Fortinet distributes its systems and subscription-based services using the channel partner sales method via more than 20,000 partners worldwide.

Information Not Available

Sample Customers

Fortinet FortiSIEM

FortiSIEM has hundreds of customers worldwide in markets including managed services, technology, financial services, healthcare, and government. Customers include Aruba Networks, Compushare, Port of San Diego, Cleveland Indians, Infoblox, Healthways, and Referentia.

Securonix Next-Gen SIEM

Dtex Systems, Pfizer, Western Union, Harris, ITG

Securonix UEBA

Pfizer, McKesson, BNY Mellon, New York Life

Securonix SOAR

Intermountain Healthcare, Pfizer

Popular Solutions

Fortinet FortiGate

138 reviews

Fortinet FortiGate-VM

32 reviews

Fortinet FortiWeb

11 reviews

Securonix Next-Gen SIEM

5 reviews

Securonix UEBA

1 reviews

Top Industries

Comms Service Provider

10%

Outsourcing Company

Manufacturing Company

Financial Services Firm

Outsourcing Company

13%

Manufacturing Company

12%

Construction Company

10%

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

HameedAhmed
Joint Director at PAA
I am familiar with Fortinet FortiWeb, and I'm working with the product. I have been using Fortinet FortiWeb in my...
Read full review of Fortinet FortiWeb »
Ehab Ali
Senior Presales Consultant at a computer software company
I work as a cybersecurity pre-sales consultant and regularly engage with multiple leading vendors, including Cisco,...
Read full review of Fortinet FortiGate-VM »
Mitul-Shah
Associate Director IT Operations at Procento
I would recommend Fortinet FortiOS for a small to mid-sized company, anywhere up to the employee size of 500 or...
Read full review of Fortinet FortiOS »
GOUTHAMKRISHNA
Senior Security Analyst at a security firm
Perception Point Advanced Email Security specializes in email security, though it includes different products like...
Read full review of Perception Point Advanced Email Security »
Eluma Oche
CIO at a financial services firm
I am still using Fortinet products as before. I do not use email security like Perception Point; I use my emails on...
Read full review of Fortinet FortiAppSec Cloud »

Review 1 of 5

Anonymous User
Assistant VP, Idm Compliance at a financial services firm
We have actually used our company, which is a large one, and we are using multiple Securonix Next-Gen SIEM...
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
My primary use case for Securonix UEBA is user threat notification and user behavior analysis.
Read full review of Securonix UEBA »

Review 1 of 2

Customer Service

Anoop K Jayan
Technical Lead at Bharat Sanchar Nigam Limited
We are using AI and ML-enhanced FortiGuard services within Fortinet FortiGate. We do use Fortinet FortiGate's data...
Read full review of Fortinet FortiGate-VM »
GeorgesNassif
Technical Manager at Triple C
Fortinet's technical support is great. Usually, we do the first level of support. And when there is a really...
Read full review of Fortinet FortiMail »
Vladmir Fortes
Security Manager at ZAP
I have not needed to use the support. It's a very simple and straightforward solution.
Read full review of Fortinet FortiAnalyzer »
Raghu Chandra Das
Network & System Administrator at National Takaful Company
The support from Fortinet FortiOS has been good. They had the knowledge and professionalism.
Read full review of Fortinet FortiOS »
Rias Majeed
CTO at Exceed NetSec LLC
When it comes to rating their technical support from one to ten, I would give it a solid seven. I rate their current...
Read full review of Fortinet FortiMail »
Subhadip Pakrashi
CEO at Kapstone Technological Services LLP
I had a chance to work with Fortinet support. My impression of the support is really good. It rates 9 out of 10 for...
Read full review of Fortinet FortiGate-VM »
Samaiea Fernandes
Software Procurement at Bytes & Pieces
The support could be faster because we've been receiving complaints from customers, they say that when they raise a...
Read full review of Fortinet FortiMail »
Niranjan Singh
Principal Solution Architect- Security & Privacy at Sify Technologies
I have faced no issues with Fortinet FortiSIEM’s customer support.
Read full review of Fortinet FortiSIEM »
Javed Bashir
Senior Manager, Network & Cloud Security Architect at a computer software company
Fortinet provides excellent support services. A level-one engineer will attend your first call if you have a basic...
Read full review of Fortinet FortiAuthenticator »
ІгорКузьменко
Key Executive at ITBiz Solutions
This translates to approximately eighty percent satisfaction.
Read full review of FortiGate Cloud-Native Firewall (FortiGate CNF) »
Nalin Abeyrathna
Group IT Manager at Araliya Group of Companies
They provide good technical support. I would rate it a nine out of ten.
Read full review of Fortinet FortiGate »
Sitti Ridzma Salahuddin
System Engineer at Trends and Technologies, Inc
It was easy to contact Fortinet support because we have support in the Philippines. There could be improvement with...
Read full review of Fortinet FortiGate-VM »
Yati Gharat
Chief Technology Officer at Litmus
Technical support is good.
Read full review of Fortinet FortiAuthenticator »
MOHAN SUKUMAR
Head of computer systems at Indian Institute of Space Science & Technology(IIST)
I have not contacted FortiMail support specifically, but I mentioned that support for FortiGate was delayed, and it...
Read full review of Fortinet FortiMail »
Anonymous User
Network Engineer at a tech services company
The technical support is very good and they are fast to respond.
Read full review of Fortinet FortiWeb »
Carlos Pindado
Director of business and digital transformation at SERNIVEL3
The technical support is good. I would rate the technical support of Fortinet FortiWeb an eight out of ten.
Read full review of Fortinet FortiWeb »
Anonymous User
CEO at a tech services company
We haven't raised tickets for FortiAuthenticator, but Fortinet's support is very good. We found a block in FortiGate,...
Read full review of Fortinet FortiAuthenticator »
Anonymous User
Corporate Marketing Executive at a tech services company
The solution's technical support is good. Compared to the previous year, Fortinet has taken a lot of steps to improve...
Read full review of Fortinet FortiWeb »
Anonymous User
Engineering Director at a tech services company
The quality of Fortinet technical support was superior five years ago. However, it has declined over the last few years.
Read full review of Fortinet FortiAP »
Anonymous User
Junior Network Administrator at a tech services company
I’ve dealt with support. It's okay. It depends on who you get on the other side. Some of them are very knowledgeable,...
Read full review of Fortinet FortiClient »
Anonymous User
Director Of Research And Development at a comms service provider
We haven't encountered any open trouble tickets in the past three years, so we don't have firsthand experience with...
Read full review of Fortinet FortiGate-VM »
DougYoung
CIO/ CTO at etgcyber
Their support is outstanding for Fortinet FortiGate. You get through to a person. They are very quick to respond and...
Read full review of Fortinet FortiGate »
Anonymous User
Information Security Leader at a government
Technical support is 7/10. We had a pair of cases without solution; one URL-rewriting related and another one Lync...
Read full review of Fortinet FortiWeb »
Ahmed Mahmoud
Technology Consultant Team Head at Ignite Solutions
This solution is so stable that we have not had any problems and never needed to contact technical support.
Read full review of Fortinet FortiNAC »
RafigFeizullayev
Head of Security systems department at Zerde Business Solutions
Any problems that our customers have, they first call me and I support them. If I can't solve a problem I create a...
Read full review of Fortinet FortiWeb »
Olivier Desnoafa
Network consult at BPI France
Technical support was excellent. We bought the optional support, so we paid an additional fee. We had dedicated...
Read full review of Fortinet FortiManager »
Anonymous User
Cyber Security Engineer at a tech services company
Their technical support is very good. I am satisfied.
Read full review of Fortinet FortiNAC »
Anonymous User
Senior System Engineering at a tech services company
I have directly contacted the engineering staff. When I open a ticket, I can contact support immediately. The team...
Read full review of Fortinet FortiEDR »
Shaik Sayeed
Information Technology Solutions Manager at UBG
The Fortinet technical support is generally good. There are times when we don't get an immediate response and it...
Read full review of Fortinet FortiGate-VM »
Anonymous User
Cyber Security Engineer at a tech vendor
I have not contacted technical support.
Read full review of Fortinet FortiGate-VM »

Review 1 of 30

Sudhakaran Krishnan
Consultant at LTI - Larsen & Toubro Infotech
The technical support is fine. I would rate them as eight out of 10.
Read full review of Securonix Next-Gen SIEM »
Pavan Lingam
Cyber Security - Consultant at LTI - Larsen & Toubro Infotech
I rate the technical support a nine out of ten. They're friendly. Whenever we have a P1 issue, we write an email and...
Read full review of Securonix Next-Gen SIEM »
NELSON COIMBRA DA SILVA
Cyber Security Sales Engineer Manager at a comms service provider
Since I work in the sales team, I didn't need technical support. My role is mainly focused on discussing and selling...
Read full review of Securonix Next-Gen SIEM »
Andres Fuentes
SOC Analyst at ComWare S.A
I would rate their support at 8.5 to nine out of 10. Sometimes it has taken a little while because the investigation...
Read full review of Securonix Next-Gen SIEM »
Kris Nawani
Co-Founder/Director at Bangkok MSP Company Limited
I haven't contacted the technical support since we have a strong in-house team.
Read full review of Securonix Next-Gen SIEM »
Rafael-Barrios
Cybersecurity SE at a tech vendor
I have had to call support three or four times, and I would rate them a ten out of ten.
Read full review of Securonix Next-Gen SIEM »
Indrajit Ghosh
Cyber Security Consultant at LTI - Larsen & Toubro Infotech
Technical support is good, but sometimes we face delays with responses. I would rate technical support as nine out of...
Read full review of Securonix Next-Gen SIEM »
Ibrahim Albalawi
SOC Leader at a tech consulting company
Most of the time, their support is very good, but sometimes, we had to escalate the issues. Sometimes, we opened a...
Read full review of Securonix Next-Gen SIEM »
Mohammed Nadeem Rais
Lead - Cyber Security at NMC Healthcare
Securonix is generally regarded for its strong customer service and support, which is a critical factor in ensuring...
Read full review of Securonix Next-Gen SIEM »
Jeanpierre Soto Salvatierra
Head of Cybersecurity at a tech services company
The support is excellent. At the service level, they attend to us quickly. We have a post-sale person who follows up...
Read full review of Securonix Next-Gen SIEM »
Mohamad Ammar
Services Sales Consultant at Alpha
Technical support for Securonix is good. I rate the technical support an eight out of ten. I don't give a ten out of...
Read full review of Securonix Next-Gen SIEM »
Amit Chopra
CEO/Executive Director at Iconic Engines
We work with a lot of vendors and a lot of companies, but the support that we have gotten from Securonix, from their...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Cyber Security Analyst at a retailer
Their support was pretty good. We didn't have any issues there. They were pretty fast. Anytime we had downtime or any...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Assistant VP, Idm Compliance at a financial services firm
For technical support, I can rate it as seven. They also have the same issues other vendors are facing. They are good...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Works
The technical support from Securonix is good. If I raise a ticket, it initially goes to the L1 team, but the next...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
VP International Business and Alliances at a tech services company
They excel in response times and quick reactions when there's an actual threat. We work with a particular team which...
Read full review of Securonix Next-Gen SIEM »
Edward Ruprecht
Lead Cyber Security Engineer at a insurance company
Their technical support has been pretty helpful. We have a lot of direct contacts with some of the higher-level...
Read full review of Securonix Next-Gen SIEM »
Bavan Balakrishnan
Senior SOC Developer at XVE Security
Customer support is rated around seven to eight out of ten. The support system requires creating support requests,...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Lead Security Engineer at a tech services company
I deal with their tech support on an almost daily basis. I would give it a 6 out of 10.
Read full review of Securonix UEBA »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
The support system is not very good as of now. They have a local support team based here and in India.
Read full review of Securonix UEBA »
Greg Stewart
Director of Intellectual Property Protection at a pharma/biotech company
I would give them a ten out of ten on technical support. In the past, we did have some issues with their technical...
Read full review of Securonix Next-Gen SIEM »
Sanjay-Kulkarni
Manager Security Operation Center at a tech services company
The technical support is okay.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Regional Director, Customer Success (GTM Solutions & Services) at a tech services company
Technical support is terrible. they are very bad. They are not helpful or responsive, and we were quite disappointed...
Read full review of Securonix Next-Gen SIEM »
Yi Liu
Principal Member of Technical Staff at AT&T
On a scale of one to ten, I'll give Securonix tech support a ten. They're extremely knowledgeable, they're able to...
Read full review of Securonix UEBA »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
I find customer service to be very good.
Read full review of Securonix Next-Gen SIEM »
Ishika Garg
Senior Security Consultant at LTI - Larsen & Toubro Infotech
Their support has improved it a lot, They do support us or they do reply to us, but they need to be very fast. They...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Lead Security Engineer at a tech services company
Six months ago, if someone asked me about the support, I would say, "Not good." Now, the support is pretty effective....
Read full review of Securonix Next-Gen SIEM »
Francesco Andre Castro Montoya
Security Developer at a tech consulting company
We have had some slightly delayed response times from technical support, but it is nothing out of the ordinary.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
SVP Insider Threat at a financial services firm
Technical support is fairly good. I meet with them on a weekly basis. I give them any concerns, issues, use-case...
Read full review of Securonix Next-Gen SIEM »
GarySingh
Cyber Security Team Lead at Avalara
In the initial setup itself we needed to dive deep into this. We had some deep technical questions and we were lucky...
Read full review of Securonix Next-Gen SIEM »

Review 1 of 30

Technical Support

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