Compare Fortinet vs Securonix Solutions

Fortinet

Based on 2072 reviews.

Securonix Solutions

Based on 39 reviews.

Latest Research

Buyer's Guide

Fortinet FortiSIEM vs. Securonix Next-Gen SIEM

June 2026

Securonix Next-Gen SIEM vs. Fortinet FortiSIEM

Updated: June 2026

Buyer's Guide

Fortinet FortiSIEM vs. Securonix Next-Gen SIEM

June 2026

Fortinet FortiSIEM vs. Securonix Next-Gen SIEM

Updated: June 2026

Overview

Fortinet, Inc. is an American multinational corporation founded in 2000 by brothers Ken and Michael Xie. The company sells high performance network security products and services including their flagship integrated network security solution, the FortiGate firewall. Fortinet distributes its systems and subscription-based services using the channel partner sales method via more than 20,000 partners worldwide.

Information Not Available

Sample Customers

Fortinet FortiSIEM

FortiSIEM has hundreds of customers worldwide in markets including managed services, technology, financial services, healthcare, and government. Customers include Aruba Networks, Compushare, Port of San Diego, Cleveland Indians, Infoblox, Healthways, and Referentia.

Securonix Next-Gen SIEM

Dtex Systems, Pfizer, Western Union, Harris, ITG

Securonix UEBA

Pfizer, McKesson, BNY Mellon, New York Life

Securonix SOAR

Intermountain Healthcare, Pfizer

Popular Solutions

Fortinet FortiGate

150 reviews

Fortinet FortiGate-VM

28 reviews

Fortinet FortiWeb

21 reviews

Securonix Next-Gen SIEM

8 reviews

Securonix UEBA

1 reviews

Top Industries

Comms Service Provider

10%

Computer Software Company

Manufacturing Company

Financial Services Firm

Manufacturing Company

11%

Construction Company

10%

Comms Service Provider

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

HameedAhmed
Joint Director at PAA
I am familiar with Fortinet FortiWeb, and I'm working with the product. I have been using Fortinet FortiWeb in my...
Read full review of Fortinet FortiWeb »
Anoop K Jayan
Web Relationship Manager (WRM) at Bharat Sanchar Nigam Limited
We work with some other Fortinet tools including EDR, XDR, ADC, and more. EDR is used by our team only for one...
Read full review of Fortinet FortiEDR »
LuayHlaleh
Information Technology Team Lead at IT Solutions AE
Our customers' main use cases for Fortinet FortiWLM come from three classes. We have clients that pay attention to...
Read full review of Fortinet FortiWLM »
Mitul-Shah
Associate Director IT Operations at Procento
I would recommend Fortinet FortiOS for a small to mid-sized company, anywhere up to the employee size of 500 or...
Read full review of Fortinet FortiOS »
GOUTHAMKRISHNA
Senior Security Analyst at a security firm
Perception Point Advanced Email Security specializes in email security, though it includes different products like...
Read full review of Perception Point Advanced Email Security »

Review 1 of 5

Anonymous User
VP International Business and Alliances at a tech services company
We work with CrowdStrike, Securonix Next-Gen SIEM, and other cybersecurity products such as Gurucul. We are a service...
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
My primary use case for Securonix UEBA is user threat notification and user behavior analysis.
Read full review of Securonix UEBA »

Review 1 of 2

Customer Service

Ahmed_Shalaby
Senior Cyber Security Engineer at Beta Information Technology
Technical support from Fortinet for FortiNAC is rated seven out of ten. They could do more to improve, not because of...
Read full review of Fortinet FortiNAC »
Thabo Molemele
Network Administrator at Furnmart
The technical support is very helpful.
Read full review of Fortinet FortiGate-VM »
RaynoPowell
Senior System Analyst at EOH
If you log a support call, they have support engineers that jump on that support call very quickly to try and sort...
Read full review of Fortinet FortiOS »
AbdulHannan
Network Security Engineer at Pronet
During our deployments and while providing support, we often rely on Fortinet's technical support engineers. They...
Read full review of Fortinet FortiMail Cloud »
Adriaan Boshoff
Network and Security Engineer at RaytonCOrp
I utilized the technical support services once, and I received a prompt response.
Read full review of Fortinet FortiAnalyzer »
BollerAnyiine
Vendor Alliance | Solutions Architect at a tech services company
They offer excellent technical support through their continuous availability. They provide different levels of...
Read full review of Fortinet FortiProxy »
Henrique Ariel Arruda Gerhard
Analista de segurança da informação at a tech services company
I would rate the support with Fortinet FortiGate a ten out of ten. We had a few problems, and whenever we needed...
Read full review of Fortinet FortiGate »
HenrikPedersen
Infrastructure Manager at Scandinavian Highlands Holding A/S
The technical support is of high quality. I would rate it an eight out of ten.
Read full review of FortiXDR »
Sitti Ridzma Salahuddin
System Engineer at Trends and Technologies, Inc
I rate Fortinet support a nine out of ten.
Read full review of Fortinet FortiGate »
Salah Sabouni
Director at ST
We have had interaction with technical support. They're good if you have the correct support package. They have two...
Read full review of Fortinet FortiGate Cloud »
StaffordSlater
Co Founder And Consultant at a tech services company
I would rate technical support from the vendor as eight. They are adequate; sometimes you might start at a low level,...
Read full review of Fortinet FortiAP »
ShariqJamil
Technical Manager at a comms service provider
Training support from Fortinet in our region could be more available, as partner training and support are crucial for...
Read full review of Fortinet FortiMail »
Vishwajeet Pandey
senior technical administrator at Ogma Consulting
I rate the technical support provided by Fortinet as nine out of ten.
Read full review of Fortinet FortiSIEM »
Jorge Martínez
Presales Engineer at Sencinet
We don't usually use that service. We only engage with Fortinet support when a device is broken and needs RMA, so I...
Read full review of Fortinet FortiGate »
Anonymous User
Managing Director at a non-tech company
I rate technical support seven out of ten because we made a migration from a FortiGate 200 on another customer side,...
Read full review of Fortinet FortiGate »
Anonymous User
Security coordinator at a tech consulting company
Fortinet has a highly experienced technical team for firewall-related solutions. However, for other more specialized...
Read full review of FortiMonitor »
Anonymous User
Junior Support Analyst at a pharma/biotech company
I have never had to contact customer support. We have a team that handles all of the troubleshooting; however, they...
Read full review of Fortinet FortiGate »
Fernando-Navarrete
General Manager/ Owner at Security Parameter
I used the technical support one time and it was a good experience.
Read full review of Fortinet FortiManager »
Muhammad Tayyab
IT Solutions Product Manager at a computer software company
Their online technical team provides good support, responding in a timely and helpful manner. In Pakistan, there are...
Read full review of Fortinet FortiSOAR »
Anonymous User
Chief Information Security Officer at a consultancy
At times, you can get a quick answer from the support team, but for some cases or issues, it takes a long time for...
Read full review of Fortinet FortiGate-VM »
Dikeos Davakis
ICT Manager at Nic. J. Theocarakis
We have a contract with a partner for technical support, not Fortinet Greece. We used to use Fortinet Greece, but...
Read full review of Fortinet FortiMail »
Anonymous User
Network Engineer
The technical support is very responsive and qualified.
Read full review of Fortinet FortiGate »
Clement Johnson
Chief Executive Officer at Clemtech LLC
The technical support is good.
Read full review of Fortinet FortiExtender »
SergeAkpro
CTO at itecks
We escalated a lot of technical issues during the deployment. I rate the technical support a seven out of ten.
Read full review of Fortinet FortiGate »
Anonymous User
Director of IT
Customer Service: 9/10, based strictly on the limited experience with one person that I've had. Technical Support:...
Read full review of Fortinet FortiSIEM »
Anonymous User
Network Engineer at a manufacturing company
We used a different party for support — they were pretty good.
Read full review of Fortinet FortiGate »
Anonymous User
Systems Engineer at a tech services company
Support is very fast and reliable, but it absolutely depends on the ticket, or what it is comprised of or how hard...
Read full review of Fortinet FortiOS »
Anonymous User
Gerente de Seguridad Informática at a financial services firm
The technical support is great.
Read full review of Fortinet FortiGate »
Ayokunmi Ogundapo
Systems Administrator at Interswitch
The technical support is mid-range It's not your wow kind of support but they do have levels of support. The support...
Read full review of Fortinet FortiAuthenticator »
Anonymous User
Jr. Engineer at a computer software company
We are satisfied with technical support, we have not had any issues.
Read full review of Fortinet FortiWeb »

Review 1 of 30

Kris Nawani
Co-Founder/Director at Bangkok MSP Company Limited
I haven't contacted the technical support since we have a strong in-house team.
Read full review of Securonix Next-Gen SIEM »
Sebastian Velazquez
Cyber Intelligence Supervisor at a tech services company
Support is an area for improvement because it takes a little time for them to attend to tickets. And regarding more...
Read full review of Securonix Next-Gen SIEM »
Indrajit Ghosh
Cyber Security Consultant at LTI - Larsen & Toubro Infotech
Technical support is good, but sometimes we face delays with responses. I would rate technical support as nine out of...
Read full review of Securonix Next-Gen SIEM »
Sudhakaran Krishnan
Consultant at LTI - Larsen & Toubro Infotech
The technical support is fine. I would rate them as eight out of 10.
Read full review of Securonix Next-Gen SIEM »
NELSON COIMBRA DA SILVA
Cyber Security Sales Engineer Manager at a comms service provider
Since I work in the sales team, I didn't need technical support. My role is mainly focused on discussing and selling...
Read full review of Securonix Next-Gen SIEM »
Mohammed Nadeem Rais
Lead - Cyber Security at NMC Healthcare
Securonix is generally regarded for its strong customer service and support, which is a critical factor in ensuring...
Read full review of Securonix Next-Gen SIEM »
Andres Fuentes
SOC Analyst at ComWare S.A
I would rate their support at 8.5 to nine out of 10. Sometimes it has taken a little while because the investigation...
Read full review of Securonix Next-Gen SIEM »
Pavan Lingam
Cyber Security - Consultant at LTI - Larsen & Toubro Infotech
I rate the technical support a nine out of ten. They're friendly. Whenever we have a P1 issue, we write an email and...
Read full review of Securonix Next-Gen SIEM »
Ibrahim Albalawi
SOC Leader at a tech consulting company
Most of the time, their support is very good, but sometimes, we had to escalate the issues. Sometimes, we opened a...
Read full review of Securonix Next-Gen SIEM »
Rafael-Barrios
Cybersecurity SE at a tech vendor
I have had to call support three or four times, and I would rate them a ten out of ten.
Read full review of Securonix Next-Gen SIEM »
Sanjay-Kulkarni
Manager Security Operation Center at a tech services company
The technical support is okay.
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
I find customer service to be very good.
Read full review of Securonix Next-Gen SIEM »
Amit Chopra
CEO/Executive Director at Iconic Engines
We work with a lot of vendors and a lot of companies, but the support that we have gotten from Securonix, from their...
Read full review of Securonix Next-Gen SIEM »
Bavan Balakrishnan
Senior SOC Developer at XVE Security
Customer support is rated around seven to eight out of ten. The support system requires creating support requests,...
Read full review of Securonix Next-Gen SIEM »
Ishika Garg
Senior Security Consultant at LTI - Larsen & Toubro Infotech
Their support has improved it a lot, They do support us or they do reply to us, but they need to be very fast. They...
Read full review of Securonix Next-Gen SIEM »
Mohamad Ammar
Services Sales Consultant at Alpha
Technical support for Securonix is good. I rate the technical support an eight out of ten. I don't give a ten out of...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Works
The technical support from Securonix is good. If I raise a ticket, it initially goes to the L1 team, but the next...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Security Specialist at a tech vendor
We are not raising any questions with customer service or support.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Executive Vice President,Global Head at a tech vendor
As platinum partners, we have excellent technical support. We have had no issues.
Read full review of Securonix UEBA »
Anonymous User
Lead Security Engineer at a tech services company
Six months ago, if someone asked me about the support, I would say, "Not good." Now, the support is pretty effective....
Read full review of Securonix Next-Gen SIEM »
Anonymous User
VP International Business and Alliances at a tech services company
They excel in response times and quick reactions when there's an actual threat. We work with a particular team which...
Read full review of Securonix Next-Gen SIEM »
Edward Ruprecht
Lead Cyber Security Engineer at a insurance company
Their technical support has been pretty helpful. We have a lot of direct contacts with some of the higher-level...
Read full review of Securonix Next-Gen SIEM »
Greg Stewart
Director of Intellectual Property Protection at a pharma/biotech company
I would give them a ten out of ten on technical support. In the past, we did have some issues with their technical...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Cyber Security Analyst at a retailer
Their support was pretty good. We didn't have any issues there. They were pretty fast. Anytime we had downtime or any...
Read full review of Securonix Next-Gen SIEM »
GarySingh
Cyber Security Team Lead at Avalara
In the initial setup itself we needed to dive deep into this. We had some deep technical questions and we were lucky...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Leader - Investigations, Insider Threat at a tech services company
Technical support is excellent.
Read full review of Securonix Next-Gen SIEM »
Jeanpierre Soto Salvatierra
Head of Cybersecurity at a tech services company
The support is excellent. At the service level, they attend to us quickly. We have a post-sale person who follows up...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Regional Director, Customer Success (GTM Solutions & Services) at a tech services company
Technical support is terrible. they are very bad. They are not helpful or responsive, and we were quite disappointed...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Lead Security Engineer at a tech services company
I deal with their tech support on an almost daily basis. I would give it a 6 out of 10.
Read full review of Securonix UEBA »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
The support system is not very good as of now. They have a local support team based here and in India.
Read full review of Securonix UEBA »

Review 1 of 30

Technical Support

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