Compare Fortinet vs Securonix Solutions

Fortinet

Based on 1917 reviews.

Securonix Solutions

Based on 39 reviews.

Latest Research

Buyer's Guide

Fortinet FortiSIEM vs. Securonix Next-Gen SIEM

July 2025

Securonix Next-Gen SIEM vs. Fortinet FortiSIEM

Updated: July 2025

Buyer's Guide

Fortinet FortiSIEM vs. Securonix Next-Gen SIEM

July 2025

Fortinet FortiSIEM vs. Securonix Next-Gen SIEM

Updated: July 2025

Overview

Fortinet, Inc. is an American multinational corporation founded in 2000 by brothers Ken and Michael Xie. The company sells high performance network security products and services including their flagship integrated network security solution, the FortiGate firewall. Fortinet distributes its systems and subscription-based services using the channel partner sales method via more than 20,000 partners worldwide.

Information Not Available

Sample Customers

Fortinet FortiSIEM

FortiSIEM has hundreds of customers worldwide in markets including managed services, technology, financial services, healthcare, and government. Customers include Aruba Networks, Compushare, Port of San Diego, Cleveland Indians, Infoblox, Healthways, and Referentia.

Securonix Next-Gen SIEM

Dtex Systems, Pfizer, Western Union, Harris, ITG

Securonix UEBA

Pfizer, McKesson, BNY Mellon, New York Life

Securonix SOAR

Intermountain Healthcare, Pfizer

Popular Solutions

Fortinet FortiGate

85 reviews

Fortinet FortiGate-VM

31 reviews

Fortinet FortiAnalyzer

32 reviews

Securonix Next-Gen SIEM

12 reviews

Securonix UEBA

1 reviews

Top Industries

Computer Software Company

15%

Comms Service Provider

Educational Organization

Financial Services Firm

Computer Software Company

17%

Financial Services Firm

12%

Comms Service Provider

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Manikandan Kannan
Head of Technology at Techfruits
We use Fortinet FortiAnalyzer primarily for log retention storage. Fortinet FortiAnalyzer allows us to store logs for...
Read full review of Fortinet FortiAnalyzer »
Uri Harf
Technical Presales at A.G.A.S. מחשוב ותקשורת לעסקים
I use Fortinet FortiSwitch - Secure Access ( /products/fortinet-fortiswitch-secure-access-reviews ) hardware for...
Read full review of Fortinet FortiSwitch - Secure Access »
Sitti Ridzma Salahuddin
System Engineer at Trends and Technologies, Inc
The protection of assets in the cloud was our customers' main use case for the Fortinet FortiGate-VM firewall. They...
Read full review of Fortinet FortiGate-VM »
LalitKumar10
Head Vice President, Delivery at Gehnax Technologies LLP
FortiSASE is used to achieve zero trust on the network side where clients use the VPN part, private access of...
Read full review of FortiSASE »
Hector Aaron Gonzalez
IT Consultant at a financial services firm
I have experience with Fortinet solutions. I have had experience recently with FortiGate as well. All the basic and...
Read full review of FortiGate Next Generation Firewall (NGFW) »

Review 1 of 5

Anonymous User
Assistant VP, Idm Compliance at a financial services firm
We have actually used our company, which is a large one, and we are using multiple Securonix Next-Gen SIEM...
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
My primary use case for Securonix UEBA is user threat notification and user behavior analysis.
Read full review of Securonix UEBA »

Review 1 of 2

Customer Service

Januario Tone
Security Analisty at OMNIDATA TRADING, LDA
I have had excellent experiences with its support team and they have been proactive in responding to my inquiries. I...
Read full review of Fortinet FortiGate SWG »
Dennis Guanare
Network Manager at Oceánica de Seguros, S.A.
I like the solution's technical support. I rate the technical support a ten out of ten.
Read full review of Fortinet FortiSwitch - Data Center »
Yati Gharat
Chief Technology Officer at Litmus
The technical support is good. Most of the time, when we escalate the tickets the second line of support, FortiGate...
Read full review of Fortinet FortiAnalyzer »
FirasHamdan
Information Technology Manager at Petra
Technical support is very good. They are easy to work with. We've been satisfied with the level of support.
Read full review of Fortinet FortiGate »
Tushar Joshi
Sr. System Administration (Grindmaster Machines Pvt Ltd) at a manufacturing company
Their support is great. I would rate them a five out of five.
Read full review of Fortinet FortiGate »
Githin George
Assistant Manager at Ingram Micro
I rate Fortinet support seven out of 10. Sometimes it takes a while to get a response. Maybe it's because they have...
Read full review of Fortinet FortiGate Cloud »
Harshama Silva
Senior Manager at ITX360 (Pvt) Ltd
The technical support from Fortinet is highly commendable, and I rate it as nine out of ten.
Read full review of FortiSASE »
Alan Bringardner
Sr. Security Operations Engineer at a tech services company
I've used FortiGate's tech support one or two times, and they were outstanding and resolved my issues.
Read full review of Fortinet FortiGate Cloud »
MdZaman
IT manager at a agriculture
I haven't contacted technical support yet.
Read full review of Fortinet FortiGate Cloud »
Furqan Ahmed
Network Engineer at Pronet
Technical support is quite impressive and available 24/7. Support engages with us and provides relevant resolutions...
Read full review of Fortinet FortiClient »
Jishain-Ali
Senior Security Consultant at a retailer
The technical support is fine. The support team gives delayed responses if there is a complex issue.
Read full review of FortiWeb Web Application Firewall (WAF) »
Anonymous User
Cloud Architect/Solution Architect at a consultancy
We have a procurement team and a support engagement team that is helping us with issues. They are maintaining the SLA...
Read full review of Fortinet FortiWeb »
Anonymous User
Asst. Network Security Engineer at a tech services company
The technical support is in need of improvement because sometimes it takes too long to resolve issues.
Read full review of Fortinet FortiNAC »
Anonymous User
Regional Head at MASS INFONET (P) LTD.
We have our own technical support offering and have 22 people handling everything from tickets to critical issues....
Read full review of Fortinet FortiAnalyzer »
SaurabhYadav5
Network Engineer at Ogma Consulting
Fortinet's customer support is okay, but not very good. They take some time to respond because they need logs and...
Read full review of Fortinet FortiSIEM »
Dharmarajen Palanee
Technical lead at Rogers Capital Technology Services Ltd
The technical support isn't very good, I rate it a 2 out of 5. I don't really rely on their support because in the...
Read full review of Fortinet FortiAnalyzer »
Anonymous User
Group Manager Procurement/SCM at a comms service provider
We have never contacted them.
Read full review of Fortinet FortiGate »
MahmoodAbdollahi
Senior Network Engineer at Dejpaad
I can't use the technical support because of some sanctions in Iran.
Read full review of FortiGate Next Generation Firewall (NGFW) »
Drissa DOUMBIA
Network Security Engineer at Technicom Mali
I don't usually have problems with this solution so I rarely test the support features. I cannot evaluate the support...
Read full review of Fortinet FortiAuthenticator »
Nhlanhla Nhlapo
Security Engineers at SARS
I rate the technical support a seven out of ten.
Read full review of Fortinet FortiMail »
Horst Hoffmann
System Engineer at StockFood GmbH
The customer service and support are quite okay. It could be better.
Read full review of Fortinet FortiEDR »
Anonymous User
Information Security Specialist at a financial services firm
We are not able to use international support because of US sanctions. We use a consultant to help us troubleshoot.
Read full review of Fortinet FortiWeb »
Piyush-Patel
Senior Technical Support Executive
I have been in contact with technical support a few times, although it was for known product issues that required...
Read full review of Fortinet FortiWLM »
Anonymous User
Enterprise Solutions Consultant at a computer software company
Technical support has not been used. We don't have any issues with the problem.
Read full review of Fortinet FortiClient »
VeerSharma
Branch Manager at a computer software company
I hardly ever use their technical support, but when I do they are pretty good.
Read full review of Fortinet FortiGate »
Kin Gu
Senior security officer at LIB
We initiated support from our servers because the other part of the company was not working. They helped us adjust...
Read full review of Fortinet FortiOS »
Anonymous User
Network Engineer at a manufacturing company
We used a different party for support — they were pretty good.
Read full review of Fortinet FortiGate »
SRHAVAN ACHARYA
CEO at a computer software company
For level 1 and 2 support, our technical team can handle these cases in-house. But for higher-priority cases, we use...
Read full review of Fortinet FortiGate IPS »
Anonymous User
Solutions Consultant at a manufacturing company
I have used the support from Fortinet FortiOS. Some of the engineers who take our tickets are good but others take...
Read full review of Fortinet FortiOS »
PeterMacTaggart
IT and IT Security Consulting at MacTaggart IT Security
I had some calls with Fortinet technical support, which is in India, and I had some very good experiences with their...
Read full review of Fortinet FortiWLM »

Review 1 of 30

Pavan Lingam
Cyber Security - Consultant at LTI - Larsen & Toubro Infotech
I rate the technical support a nine out of ten. They're friendly. Whenever we have a P1 issue, we write an email and...
Read full review of Securonix Next-Gen SIEM »
NELSON COIMBRA DA SILVA
Cyber Security Sales Engineer Manager at a comms service provider
Since I work in the sales team, I didn't need technical support. My role is mainly focused on discussing and selling...
Read full review of Securonix Next-Gen SIEM »
Sebastian Velazquez
Cyber Intelligence Supervisor at a tech services company
Support is an area for improvement because it takes a little time for them to attend to tickets. And regarding more...
Read full review of Securonix Next-Gen SIEM »
Ibrahim Albalawi
SOC Leader at a tech consulting company
Most of the time, their support is very good, but sometimes, we had to escalate the issues. Sometimes, we opened a...
Read full review of Securonix Next-Gen SIEM »
Mohammed Nadeem Rais
Lead - Cyber Security at NMC Healthcare
Securonix is generally regarded for its strong customer service and support, which is a critical factor in ensuring...
Read full review of Securonix Next-Gen SIEM »
Sudhakaran Krishnan
Consultant at LTI - Larsen & Toubro Infotech
The technical support is fine. I would rate them as eight out of 10.
Read full review of Securonix Next-Gen SIEM »
Kris Nawani
Co-Founder/Director at Bangkok MSP Company Limited
I haven't contacted the technical support since we have a strong in-house team.
Read full review of Securonix Next-Gen SIEM »
Rafael-Barrios
Cybersecurity SE at a tech vendor
I have had to call support three or four times, and I would rate them a ten out of ten.
Read full review of Securonix Next-Gen SIEM »
Indrajit Ghosh
Cyber Security Consultant at LTI - Larsen & Toubro Infotech
Technical support is good, but sometimes we face delays with responses. I would rate technical support as nine out of...
Read full review of Securonix Next-Gen SIEM »
Andres Fuentes
SOC Analyst at ComWare S.A
I would rate their support at 8.5 to nine out of 10. Sometimes it has taken a little while because the investigation...
Read full review of Securonix Next-Gen SIEM »
Greg Stewart
Director of Intellectual Property Protection at a pharma/biotech company
I would give them a ten out of ten on technical support. In the past, we did have some issues with their technical...
Read full review of Securonix Next-Gen SIEM »
Francesco Andre Castro Montoya
Security Developer at a tech consulting company
We have had some slightly delayed response times from technical support, but it is nothing out of the ordinary.
Read full review of Securonix Next-Gen SIEM »
Ishika Garg
Senior Security Consultant at LTI - Larsen & Toubro Infotech
Their support has improved it a lot, They do support us or they do reply to us, but they need to be very fast. They...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Works
The technical support from Securonix is good. If I raise a ticket, it initially goes to the L1 team, but the next...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Leader - Investigations, Insider Threat at a tech services company
Technical support is excellent.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Lead Security Engineer at a tech services company
I deal with their tech support on an almost daily basis. I would give it a 6 out of 10.
Read full review of Securonix UEBA »
GarySingh
Cyber Security Team Lead at Avalara
In the initial setup itself we needed to dive deep into this. We had some deep technical questions and we were lucky...
Read full review of Securonix Next-Gen SIEM »
Jeanpierre Soto Salvatierra
Head of Cybersecurity at a tech services company
The support is excellent. At the service level, they attend to us quickly. We have a post-sale person who follows up...
Read full review of Securonix Next-Gen SIEM »
Amit Chopra
CEO/Executive Director at Iconic Engines
We work with a lot of vendors and a lot of companies, but the support that we have gotten from Securonix, from their...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Regional Director, Customer Success (GTM Solutions & Services) at a tech services company
Technical support is terrible. they are very bad. They are not helpful or responsive, and we were quite disappointed...
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
The support system is not very good as of now. They have a local support team based here and in India.
Read full review of Securonix UEBA »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
I find customer service to be very good.
Read full review of Securonix Next-Gen SIEM »
Mohamad Ammar
Services Sales Consultant at Alpha
Technical support for Securonix is good. I rate the technical support an eight out of ten. I don't give a ten out of...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Security Specialist at a tech vendor
We are not raising any questions with customer service or support.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Cyber Security Analyst at a retailer
Their support was pretty good. We didn't have any issues there. They were pretty fast. Anytime we had downtime or any...
Read full review of Securonix Next-Gen SIEM »
Bavan Balakrishnan
Senior SOC Developer at XVE Security
Customer support is rated around seven to eight out of ten. The support system requires creating support requests,...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Executive Vice President,Global Head at a tech vendor
As platinum partners, we have excellent technical support. We have had no issues.
Read full review of Securonix UEBA »
Anonymous User
Assistant VP, Idm Compliance at a financial services firm
For technical support, I can rate it as seven. They also have the same issues other vendors are facing. They are good...
Read full review of Securonix Next-Gen SIEM »
Sanjay-Kulkarni
Manager Security Operation Center at a tech services company
The technical support is okay.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Lead Security Engineer at a tech services company
Six months ago, if someone asked me about the support, I would say, "Not good." Now, the support is pretty effective....
Read full review of Securonix Next-Gen SIEM »

Review 1 of 30

Technical Support

No Data Available

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