Compare Fortinet vs Securonix Solutions

Fortinet

Based on 1857 reviews.

Securonix Solutions

Based on 38 reviews.

Latest Research

Buyer's Guide

Fortinet FortiSIEM vs. Securonix Next-Gen SIEM

June 2025

Securonix Next-Gen SIEM vs. Fortinet FortiSIEM

Updated: June 2025

Buyer's Guide

Fortinet FortiSIEM vs. Securonix Next-Gen SIEM

June 2025

Fortinet FortiSIEM vs. Securonix Next-Gen SIEM

Updated: June 2025

Overview

Fortinet, Inc. is an American multinational corporation founded in 2000 by brothers Ken and Michael Xie. The company sells high performance network security products and services including their flagship integrated network security solution, the FortiGate firewall. Fortinet distributes its systems and subscription-based services using the channel partner sales method via more than 20,000 partners worldwide.

Information Not Available

Sample Customers

Fortinet FortiSIEM

FortiSIEM has hundreds of customers worldwide in markets including managed services, technology, financial services, healthcare, and government. Customers include Aruba Networks, Compushare, Port of San Diego, Cleveland Indians, Infoblox, Healthways, and Referentia.

Securonix Next-Gen SIEM

Dtex Systems, Pfizer, Western Union, Harris, ITG

Securonix UEBA

Pfizer, McKesson, BNY Mellon, New York Life

Securonix SOAR

Intermountain Healthcare, Pfizer

Popular Solutions

Fortinet FortiGate

71 reviews

Fortinet FortiGate-VM

31 reviews

Fortinet FortiAnalyzer

31 reviews

Securonix Next-Gen SIEM

11 reviews

Securonix UEBA

1 reviews

Top Industries

Computer Software Company

14%

Educational Organization

12%

Comms Service Provider

Financial Services Firm

Computer Software Company

18%

Financial Services Firm

12%

Comms Service Provider

Healthcare Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Manikandan Kannan
Head of Technology at Techfruits
We use Fortinet FortiAnalyzer primarily for log retention storage. Fortinet FortiAnalyzer allows us to store logs for...
Read full review of Fortinet FortiAnalyzer »
Uri Harf
Technical Presales at A.G.A.S. מחשוב ותקשורת לעסקים
I use Fortinet FortiSwitch - Secure Access ( /products/fortinet-fortiswitch-secure-access-reviews ) hardware for...
Read full review of Fortinet FortiSwitch - Secure Access »
Sitti Ridzma Salahuddin
System Engineer at Trends and Technologies, Inc
The protection of assets in the cloud was our customers' main use case for the Fortinet FortiGate-VM firewall. They...
Read full review of Fortinet FortiGate-VM »
Martin Ellmann
Chief Executive Officer at EE Solutions GmbH
I use the solution in my company's data center and for our customers, including both small and big ones, like hotels,...
Read full review of Fortinet FortiGate Cloud »
Dima Kantargi
IT/DevOps at a legal firm
For FortiGate Next Generation Firewall (NGFW), I use it primarily to connect with other companies through IPsec VPN....
Read full review of FortiGate Next Generation Firewall (NGFW) »

Review 1 of 5

Anonymous User
Assistant VP, Idm Compliance at a financial services firm
We have actually used our company, which is a large one, and we are using multiple Securonix Next-Gen SIEM...
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
My primary use case for Securonix UEBA is user threat notification and user behavior analysis.
Read full review of Securonix UEBA »

Review 1 of 2

Customer Service

Peter Livingi
Core Network Team Lead at Green Enterprise Solutions (Pty) Ltd
The support is great. However, support needs to improve constantly. Even though they are good, they should try to...
Read full review of FortiGate Next Generation Firewall (NGFW) »
Damitha Anuradha
Head of Presales at AcSys Networks Private Limited
Fortinet support is pretty good and responsive.
Read full review of Fortinet FortiAnalyzer »
MOHAN SUKUMAR
Head of computer systems at Indian Institute of Space Science & Technology(IIST)
The support from Fortinet and its vendors is good.
Read full review of Fortinet FortiGate »
Andreas Lalos
Director of Professional Services at Besecure
Fortinet provides very good support, which I would rate as eight out of ten.
Read full review of FortiWeb Web Application Firewall (WAF) »
Ashfaq Mahmood
Vice President, Head of B2B Marketing Department at DTAC
FortiGate provides the technical support services. However, customers have an SLA agreement with us, and we have an...
Read full review of Fortinet FortiGate SWG »
Irshad Ali
Presales Manager at a tech services company
My experience was not that rewarding. It took me around three hours in total to get a simple issue identified and...
Read full review of Fortinet FortiGate »
Pravin Mandlik
Director at a tech services company
Good. As far as Fortinet secure support, I will rate them nine out of ten. They are good in support.
Read full review of Fortinet FortiMail Cloud »
Ahmed_Shalaby
Senior Cyber Security Engineer at Beta Information Technology
Technical support from Fortinet for FortiNAC is rated seven out of ten. They could do more to improve, not because of...
Read full review of Fortinet FortiNAC »
João Carvalho
TIO at Fundação de Serralves
I rate the technical support a nine out of ten.
Read full review of Fortinet FortiAnalyzer »
Nalin Abeyrathna
Group IT Manager at Araliya Group of Companies
They provide good technical support. I would rate it a nine out of ten.
Read full review of Fortinet FortiGate IPS »
Ahmad Abuyahya
Senior Technical Support Engineer at SPACE DATA SYSTEMS
The support is open for 24/7 tickets.
Read full review of Fortinet FortiClient »
JaimeVasquez
Commercial Manager at IT-Experience
I have had very good results working with Fortinet's customer service and support. I would rate it a nine out of ten.
Read full review of FortiMonitor »
Anonymous User
Data Center Operations and Customer Support Manager at a tech services company
Usually, we have our maintenance plan once a year, like a power-down test and things like that. But I'm not sure...
Read full review of Fortinet FortiGate »
SahrahMohammed
Network Security Engineer at Go Faster
Support is very helpful. They have support in our local area and there are five or six support branches worldwide. We...
Read full review of Fortinet FortiSIEM »
Bassam Alsabri
Network Engineer at PTC (Public Telecomuncation Corporation)
If we run into issues, we can contact support. They are helpful and responsive.
Read full review of Fortinet FortiGate IPS »
Mina Aziz
Senior System Engineer at Effvision
If we have an issue we can contact support. We have had good experiences with the support from Fortinet FortiGate.
Read full review of Fortinet FortiGate »
Anonymous User
Senior Security Engineer at a computer software company
I have used technical support and they could improve. I would rate the technical support from Fortinet FortiGate IPS...
Read full review of Fortinet FortiGate IPS »
Edd Bautista
Engineering Manager at Primatel Communication Snd Bhd
We proved the frontline support for our client organizations or customers. So far we are satisfied with Fortinet...
Read full review of Fortinet FortiGate-VM »
Marcos AntonioOliveira
IT Analyst at Evapco, Inc.
I do not use support directly as the internet company handles this for me. Support updates and implements rules on...
Read full review of Fortinet FortiDDoS »
Ashok Lamsal
Security Engineer at a financial services firm
We have been satisfied with the technical support.
Read full review of Fortinet FortiGate SWG »
Anonymous User
Associate Director, Network Services at a university
It's too early to comment on technical support. I don't have any complaints, and neither do my guys, so that's a good...
Read full review of Fortinet FortiSIEM »
Anonymous User
Director at a tech services company
They have been pretty good, honest, and upfront. It all comes down to expectations when you buy these things. I know...
Read full review of Fortinet FortiWeb »
Yousef Altaj
Tech Manager at Global tec
Technical support is good.
Read full review of Fortinet FortiSwitch - Secure Access »
Anonymous User
Senior Manager at a educational organization
I haven't contacted their tech support but, as a customer, we have.
Read full review of Lacework FortiCNAPP »
FahadZuberi
Presale lead at a tech services company
The technical support from Fortinet is very good. Their resolution time is timely, and they provide solutions...
Read full review of Fortinet FortiToken »
Anonymous User
Presales Technical Specialist at a computer software company
How good the technical support will be depends on the product where we need them. For the firewalls, all of them are...
Read full review of Fortinet FortiManager »
Akande Akinlabi
Information System Engineer at Radial Circle
Technical support is very good, I've had an issue where I've had to raise a ticket. We got the device swapped and got...
Read full review of FortiCache [EOL] »
Anonymous User
Lead Network Solution Developer at a comms service provider
I have contacted them. Their technical support is good. They are pretty responsive and knowledgeable.
Read full review of Fortinet FortiGate IPS »
Bas Bonvanie
System Administrator at Heisterkamp Beheer I B.V.
Technical support has been pretty good. At one point, because we've got a lot of drivers - we're a transportation...
Read full review of Fortinet FortiOS »
Arash Azari Samani
Data Center Network Expert at TOSAN
We are in Iran and working under sanctions, which means that we cannot buy new American products and cannot get...
Read full review of Fortinet FortiWeb »

Review 1 of 30

Mohammed Nadeem Rais
Lead - Cyber Security at NMC Healthcare
Securonix is generally regarded for its strong customer service and support, which is a critical factor in ensuring...
Read full review of Securonix Next-Gen SIEM »
Rafael-Barrios
Cybersecurity SE at a tech vendor
I have had to call support three or four times, and I would rate them a ten out of ten.
Read full review of Securonix Next-Gen SIEM »
Pavan Lingam
Cyber Security - Consultant at LTI - Larsen & Toubro Infotech
I rate the technical support a nine out of ten. They're friendly. Whenever we have a P1 issue, we write an email and...
Read full review of Securonix Next-Gen SIEM »
Indrajit Ghosh
Cyber Security Consultant at LTI - Larsen & Toubro Infotech
Technical support is good, but sometimes we face delays with responses. I would rate technical support as nine out of...
Read full review of Securonix Next-Gen SIEM »
Ibrahim Albalawi
SOC Leader at a tech consulting company
Most of the time, their support is very good, but sometimes, we had to escalate the issues. Sometimes, we opened a...
Read full review of Securonix Next-Gen SIEM »
Sudhakaran Krishnan
Consultant at LTI - Larsen & Toubro Infotech
The technical support is fine. I would rate them as eight out of 10.
Read full review of Securonix Next-Gen SIEM »
Sebastian Velazquez
Cyber Intelligence Supervisor at a tech services company
Support is an area for improvement because it takes a little time for them to attend to tickets. And regarding more...
Read full review of Securonix Next-Gen SIEM »
Andres Fuentes
SOC Analyst at ComWare S.A
I would rate their support at 8.5 to nine out of 10. Sometimes it has taken a little while because the investigation...
Read full review of Securonix Next-Gen SIEM »
NELSON COIMBRA DA SILVA
Cyber Security Sales Engineer Manager at a comms service provider
Since I work in the sales team, I didn't need technical support. My role is mainly focused on discussing and selling...
Read full review of Securonix Next-Gen SIEM »
Kris Nawani
Co-Founder/Director at Bangkok MSP Company Limited
I haven't contacted the technical support since we have a strong in-house team.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
SVP Insider Threat at a financial services firm
Technical support is fairly good. I meet with them on a weekly basis. I give them any concerns, issues, use-case...
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
The support system is not very good as of now. They have a local support team based here and in India.
Read full review of Securonix UEBA »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
I find customer service to be very good.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Lead Security Engineer at a tech services company
Six months ago, if someone asked me about the support, I would say, "Not good." Now, the support is pretty effective....
Read full review of Securonix Next-Gen SIEM »
GarySingh
Cyber Security Team Lead at Avalara
In the initial setup itself we needed to dive deep into this. We had some deep technical questions and we were lucky...
Read full review of Securonix Next-Gen SIEM »
Sanjay-Kulkarni
Manager Security Operation Center at a tech services company
The technical support is okay.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Security Specialist at a tech vendor
We are not raising any questions with customer service or support.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Executive Vice President,Global Head at a tech vendor
As platinum partners, we have excellent technical support. We have had no issues.
Read full review of Securonix UEBA »
Ishika Garg
Senior Security Consultant at LTI - Larsen & Toubro Infotech
Their support has improved it a lot, They do support us or they do reply to us, but they need to be very fast. They...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Works
The technical support from Securonix is good. If I raise a ticket, it initially goes to the L1 team, but the next...
Read full review of Securonix Next-Gen SIEM »
Bavan Balakrishnan
Security Architect at XVE Security
Customer support is rated around seven to eight out of ten. The support system requires creating support requests,...
Read full review of Securonix Next-Gen SIEM »
Francesco Andre Castro Montoya
Security Developer at a tech consulting company
We have had some slightly delayed response times from technical support, but it is nothing out of the ordinary.
Read full review of Securonix Next-Gen SIEM »
Greg Stewart
Director of Intellectual Property Protection at a pharma/biotech company
I would give them a ten out of ten on technical support. In the past, we did have some issues with their technical...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Assistant VP, Idm Compliance at a financial services firm
For technical support, I can rate it as seven. They also have the same issues other vendors are facing. They are good...
Read full review of Securonix Next-Gen SIEM »
Jeanpierre Soto Salvatierra
Head of Cybersecurity at a tech services company
The support is excellent. At the service level, they attend to us quickly. We have a post-sale person who follows up...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Regional Director, Customer Success (GTM Solutions & Services) at a tech services company
Technical support is terrible. they are very bad. They are not helpful or responsive, and we were quite disappointed...
Read full review of Securonix Next-Gen SIEM »
Mohamad Ammar
Services Sales Consultant at Alpha
Technical support for Securonix is good. I rate the technical support an eight out of ten. I don't give a ten out of...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Lead Security Engineer at a tech services company
I deal with their tech support on an almost daily basis. I would give it a 6 out of 10.
Read full review of Securonix UEBA »
Anonymous User
Cyber Security Analyst at a retailer
Their support was pretty good. We didn't have any issues there. They were pretty fast. Anytime we had downtime or any...
Read full review of Securonix Next-Gen SIEM »
Yi Liu
Principal Member of Technical Staff at AT&T
On a scale of one to ten, I'll give Securonix tech support a ten. They're extremely knowledgeable, they're able to...
Read full review of Securonix UEBA »

Review 1 of 30

Technical Support

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