Compare Fortinet vs Securonix Solutions

Fortinet

Based on 2050 reviews.

Securonix Solutions

Based on 39 reviews.

Latest Research

Buyer's Guide

Fortinet FortiSIEM vs. Securonix Next-Gen SIEM

March 2026

Securonix Next-Gen SIEM vs. Fortinet FortiSIEM

Updated: March 2026

Buyer's Guide

Fortinet FortiSIEM vs. Securonix Next-Gen SIEM

March 2026

Fortinet FortiSIEM vs. Securonix Next-Gen SIEM

Updated: March 2026

Overview

Fortinet, Inc. is an American multinational corporation founded in 2000 by brothers Ken and Michael Xie. The company sells high performance network security products and services including their flagship integrated network security solution, the FortiGate firewall. Fortinet distributes its systems and subscription-based services using the channel partner sales method via more than 20,000 partners worldwide.

Information Not Available

Sample Customers

Fortinet FortiSIEM

FortiSIEM has hundreds of customers worldwide in markets including managed services, technology, financial services, healthcare, and government. Customers include Aruba Networks, Compushare, Port of San Diego, Cleveland Indians, Infoblox, Healthways, and Referentia.

Securonix Next-Gen SIEM

Dtex Systems, Pfizer, Western Union, Harris, ITG

Securonix UEBA

Pfizer, McKesson, BNY Mellon, New York Life

Securonix SOAR

Intermountain Healthcare, Pfizer

Popular Solutions

Fortinet FortiGate

156 reviews

Fortinet FortiGate-VM

29 reviews

Fortinet FortiWeb

28 reviews

Securonix Next-Gen SIEM

8 reviews

Securonix UEBA

1 reviews

Top Industries

Computer Software Company

11%

Comms Service Provider

Manufacturing Company

Financial Services Firm

Manufacturing Company

10%

Computer Software Company

10%

Comms Service Provider

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

HameedAhmed
Joint Director at PAA
I am familiar with Fortinet FortiWeb, and I'm working with the product. I have been using Fortinet FortiWeb in my...
Read full review of Fortinet FortiWeb »
Anoop K Jayan
Web Relationship Manager (WRM) at Bharat Sanchar Nigam Limited
We work with some other Fortinet tools including EDR, XDR, ADC, and more. EDR is used by our team only for one...
Read full review of Fortinet FortiEDR »
LuayHlaleh
Information Technology Team Lead at IT Solutions AE
Our customers' main use cases for Fortinet FortiWLM come from three classes. We have clients that pay attention to...
Read full review of Fortinet FortiWLM »
Mitul-Shah
Associate Director IT Operations at Procento
I would recommend Fortinet FortiOS for a small to mid-sized company, anywhere up to the employee size of 500 or...
Read full review of Fortinet FortiOS »
Karel Ondracek
Network Administrator at THK Co Ltd
I am the network administrator at THK Rhythm Automotive.
Read full review of Fortinet FortiGate-VM »

Review 1 of 5

Anonymous User
Assistant VP, Idm Compliance at a financial services firm
We have actually used our company, which is a large one, and we are using multiple Securonix Next-Gen SIEM...
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
My primary use case for Securonix UEBA is user threat notification and user behavior analysis.
Read full review of Securonix UEBA »

Review 1 of 2

Customer Service

Nicolas Martinez
Co-Founder - Innovation & Education Manager at Global Seis S.A.S
We're happy with the customer support.
Read full review of Fortinet FortiAuthenticator »
JayPrajapati
Senior Network Security Engineer at ITCG SOlutions Pvt Ltd
In India, support takes some time. If the call gets connected outside India, then it is very good. SonicWall has the...
Read full review of Fortinet FortiGate »
Nigus Machin Amare
CTO at Malam Engineering PLC
The technical support from Fortinet FortiMail is high. I have direct communication with Kenyan system engineers and...
Read full review of Fortinet FortiMail »
AlejandroAlonso
IT at Stak
Technical support is good. I have additional support from my provider. My provider is a Platinum partner, and half of...
Read full review of Fortinet FortiGate »
Ahmad Abuyahya
Senior Technical Support Engineer at SPACE DATA SYSTEMS
The support is open for 24/7 tickets.
Read full review of Fortinet FortiClient »
Dennis Guanare
Network Manager at Oceánica de Seguros, S.A.
I like the solution's technical support. I rate the technical support a ten out of ten.
Read full review of Fortinet FortiSwitch - Data Center »
Konstantinos Gianniris
Security Operations Center Team Leader at PCCW
Technical support has issues with knowledge base at the first tier. It sometimes takes hours of explanation before...
Read full review of Fortinet FortiOS »
Damitha Anuradha
Head of Presales at AcSys Networks Private Limited
The tool's response time is slow.
Read full review of Fortinet FortiGate Cloud »
Raphael Nwosu
EVP, Product Line Management & Growth at Kropmann Communications Ltd
Their technical support is very good. I'm happy with the technical support. When tickets are logged, the tracking...
Read full review of Fortinet FortiGate »
Lilian Blaitt
IT Specialist at a manufacturing company
All the time, when I needed support, they answered quickly and helped me solve the issues. It is good support.
Read full review of Fortinet FortiWeb Cloud WAF-as-a-Service »
Harshama Silva
Senior Manager at ITX360 (Pvt) Ltd
I am satisfied with Fortinet's technical support. They are effective, and I have no complaints about their service.
Read full review of Fortinet FortiAnalyzer »
SandroQuinto
IT Coordinator at Plasser do Brasil
Technical support has been great. We are satisfied with their capabilities.
Read full review of Fortinet FortiGate Cloud »
Anonymous User
Pre-sales Engineer at a tech services company
I would rate technical support as a seven out of 10.
Read full review of Fortinet FortiGate »
Anonymous User
Director
We have not needed to use Fortinet TAC.
Read full review of Fortinet FortiWeb »
David Yang
Senior Director, Technical Support and Product Development at Exclusive Networks
I never had to call their support.
Read full review of Fortinet FortiClient »
Anonymous User
Owner at a tech services company
Their tech support is outstanding.
Read full review of Fortinet FortiGate »
Anonymous User
Technical Lead at a tech services company
The technical support is very good. We're quite satisfied with the level of support we receive. We find them to be...
Read full review of Fortinet FortiGate »
Md Mohiuddin
Assistant Manager IT at Urmi Garments Ltd
My technical support experience has been very poor. I think the technical support personnel isn't experienced in...
Read full review of Fortinet FortiGate »
AbdelmajidLakbabi
Security Engineer at MTDS
There is not an issue with the technical team. It's more about the product itself.
Read full review of Fortinet FortiManager »
Anonymous User
Network & Security Engineer at a tech services company
We don't really use them. There is plenty of stuff online, and it is more of a learn as you go.
Read full review of Fortinet FortiGate »
Reviewer:734513
Network Security & DataCenter Architect at a government
The technical support in our region is excellent. There are three levels of support. I remember one time when my...
Read full review of Fortinet FortiGate »
Azharudheen Parangodath
Network administrator at PISystems
I am satisfied with the technical support.
Read full review of Fortinet FortiManager »
Flamur Prapashtica
Head Of Security Management at Ipko Telecommunications
The Fortinet FortiMail team provided great support. On a scale of one to five, I'll give it the highest score, which...
Read full review of Fortinet FortiMail »
Anonymous User
solution architect at a non-profit
The technical support is good overall.
Read full review of Fortinet FortiAnalyzer »
Anonymous User
ICT Department at a energy/utilities company
Technical support is pretty good.
Read full review of Fortinet FortiSandbox »
Anonymous User
Deputy General Manager Information Technology at a media company
Their technical support is good.
Read full review of Fortinet FortiGate »
Olivier Desnoafa
Network consult at BPI France
Technical support was excellent. We bought the optional support, so we paid an additional fee. We had dedicated...
Read full review of Fortinet FortiManager »
Anonymous User
Asst. Network Security Engineer at a tech services company
The technical support is in need of improvement because sometimes it takes too long to resolve issues.
Read full review of Fortinet FortiNAC »
Jacopo Giusti
Cyber Security Analyst at Sixtema Spa
There was no need for us to use technical support so far.
Read full review of Fortinet FortiMail »
HossamSelim
Vice- Head Of Math Department at a non-tech company
I rate the support of Fortinet FortiSandbox a four out of five.
Read full review of Fortinet FortiSandbox »

Review 1 of 30

Rafael-Barrios
Cybersecurity SE at a tech vendor
I have had to call support three or four times, and I would rate them a ten out of ten.
Read full review of Securonix Next-Gen SIEM »
Andres Fuentes
SOC Analyst at ComWare S.A
I would rate their support at 8.5 to nine out of 10. Sometimes it has taken a little while because the investigation...
Read full review of Securonix Next-Gen SIEM »
NELSON COIMBRA DA SILVA
Cyber Security Sales Engineer Manager at a comms service provider
Since I work in the sales team, I didn't need technical support. My role is mainly focused on discussing and selling...
Read full review of Securonix Next-Gen SIEM »
Kris Nawani
Co-Founder/Director at Bangkok MSP Company Limited
I haven't contacted the technical support since we have a strong in-house team.
Read full review of Securonix Next-Gen SIEM »
Ibrahim Albalawi
SOC Leader at a tech consulting company
Most of the time, their support is very good, but sometimes, we had to escalate the issues. Sometimes, we opened a...
Read full review of Securonix Next-Gen SIEM »
Pavan Lingam
Cyber Security - Consultant at LTI - Larsen & Toubro Infotech
I rate the technical support a nine out of ten. They're friendly. Whenever we have a P1 issue, we write an email and...
Read full review of Securonix Next-Gen SIEM »
Indrajit Ghosh
Cyber Security Consultant at LTI - Larsen & Toubro Infotech
Technical support is good, but sometimes we face delays with responses. I would rate technical support as nine out of...
Read full review of Securonix Next-Gen SIEM »
Sudhakaran Krishnan
Consultant at LTI - Larsen & Toubro Infotech
The technical support is fine. I would rate them as eight out of 10.
Read full review of Securonix Next-Gen SIEM »
Mohammed Nadeem Rais
Lead - Cyber Security at NMC Healthcare
Securonix is generally regarded for its strong customer service and support, which is a critical factor in ensuring...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
SVP Insider Threat at a financial services firm
Technical support is fairly good. I meet with them on a weekly basis. I give them any concerns, issues, use-case...
Read full review of Securonix Next-Gen SIEM »
Yi Liu
Principal Member of Technical Staff at AT&T
On a scale of one to ten, I'll give Securonix tech support a ten. They're extremely knowledgeable, they're able to...
Read full review of Securonix UEBA »
Anonymous User
Security Specialist at a tech vendor
We are not raising any questions with customer service or support.
Read full review of Securonix Next-Gen SIEM »
Jeanpierre Soto Salvatierra
Head of Cybersecurity at a tech services company
The support is excellent. At the service level, they attend to us quickly. We have a post-sale person who follows up...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Executive Vice President,Global Head at a tech vendor
As platinum partners, we have excellent technical support. We have had no issues.
Read full review of Securonix UEBA »
Sanjay-Kulkarni
Manager Security Operation Center at a tech services company
The technical support is okay.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Works
The technical support from Securonix is good. If I raise a ticket, it initially goes to the L1 team, but the next...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Cyber Security Analyst at a retailer
Their support was pretty good. We didn't have any issues there. They were pretty fast. Anytime we had downtime or any...
Read full review of Securonix Next-Gen SIEM »
Greg Stewart
Director of Intellectual Property Protection at a pharma/biotech company
I would give them a ten out of ten on technical support. In the past, we did have some issues with their technical...
Read full review of Securonix Next-Gen SIEM »
Mohamad Ammar
Services Sales Consultant at Alpha
Technical support for Securonix is good. I rate the technical support an eight out of ten. I don't give a ten out of...
Read full review of Securonix Next-Gen SIEM »
Francesco Andre Castro Montoya
Security Developer at a tech consulting company
We have had some slightly delayed response times from technical support, but it is nothing out of the ordinary.
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
The support system is not very good as of now. They have a local support team based here and in India.
Read full review of Securonix UEBA »
Anonymous User
Lead Security Engineer at a tech services company
I deal with their tech support on an almost daily basis. I would give it a 6 out of 10.
Read full review of Securonix UEBA »
Anonymous User
Leader - Investigations, Insider Threat at a tech services company
Technical support is excellent.
Read full review of Securonix Next-Gen SIEM »
Edward Ruprecht
Lead Cyber Security Engineer at a insurance company
Their technical support has been pretty helpful. We have a lot of direct contacts with some of the higher-level...
Read full review of Securonix Next-Gen SIEM »
Ishika Garg
Senior Security Consultant at LTI - Larsen & Toubro Infotech
Their support has improved it a lot, They do support us or they do reply to us, but they need to be very fast. They...
Read full review of Securonix Next-Gen SIEM »
Bavan Balakrishnan
Senior SOC Developer at XVE Security
Customer support is rated around seven to eight out of ten. The support system requires creating support requests,...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
VP International Business and Alliances at a tech services company
They excel in response times and quick reactions when there's an actual threat. We work with a particular team which...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Assistant VP, Idm Compliance at a financial services firm
For technical support, I can rate it as seven. They also have the same issues other vendors are facing. They are good...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Regional Director, Customer Success (GTM Solutions & Services) at a tech services company
Technical support is terrible. they are very bad. They are not helpful or responsive, and we were quite disappointed...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Lead Security Engineer at a tech services company
Six months ago, if someone asked me about the support, I would say, "Not good." Now, the support is pretty effective....
Read full review of Securonix Next-Gen SIEM »

Review 1 of 30

Technical Support

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