Compare Forescout vs Rapid7

Forescout

Based on 79 reviews.

Rapid7

Based on 218 reviews.

Latest Research

Buyer's Guide

Forescout Platform vs. Rapid7 InsightIDR

October 2026

Rapid7 InsightIDR vs. Forescout Platform

Updated: October 2026

Buyer's Guide

Forescout Platform vs. Rapid7 InsightIDR

October 2026

Forescout Platform vs. Rapid7 InsightIDR

Updated: October 2026

Sample Customers

Forescout Platform

RWJ Barnabas HealthEnbridge EnergyToyota MotorsSt. Luke's University Health NetworkGlobal Credit Union

Rapid7 InsightIDR

Liberty Wines, Pioneer Telephone, Visier

Popular Solutions

4 reviews

0 reviews

7 reviews

3 reviews

20 reviews

Top Industries

Manufacturing Company

11%

Financial Services Firm

11%

Outsourcing Company

Construction Company

Manufacturing Company

10%

Financial Services Firm

Comms Service Provider

Outsourcing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Utpal Sinha
Sr Manager at HCL Tech
We use the product for network access control.
Read full review of Forescout XDR »

Review 1 of 1

Brandi Lea
Regional Information Security Analyst, Lead at a healthcare company
My main use case for Rapid7 is onboarding all new applications both built in house and third party acquired, where I...
Read full review of Rapid7 InsightAppSec »
Ehsan Khaleel
Manager SOC at PTCL
I can describe many use cases for Rapid7 MDR, as there are multiple times when a person's PC gets compromised. There...
Read full review of Rapid7 MDR »
Prajwal Chougale
SOC L2 Analyst at a tech services company
Rapid7 InsightIDR serves as our SIEM solution where all kinds of activity, including network logs, endpoint logs,...
Read full review of Rapid7 InsightIDR »
Anonymous User
Manager at a financial services firm
Rapid7 InsightVM's primary use case for us is to check the vulnerability and the exposure of our internal system....
Read full review of Rapid7 InsightVM »
reviewer5848142
Security Systems Engineer at a tech vendor
Rapid7 InsightConnect is usually used for integrations. There are tons of different integrations we use, such as...
Read full review of Rapid7 InsightConnect »

Review 1 of 5

Customer Service

Senthil_Kumar
Assistant Manager at Hyundai Motor India Ltd
We have used the support and it has been good. However, sometimes we have missed them because of the timezone...
Read full review of Forescout Platform »
Odai Halawani
Sr. Security Engineer at Topvision
I am working in the Security Operations team, which does not contact Forescout technical support directly. They are...
Read full review of Forescout Platform »
Olajide Olusegun
Network Team Lead at Atlas Security
The technical support is great. They are trying to win the hearts of the customers by responding immediately to calls.
Read full review of Forescout Platform »
AdebayoKalejaiye
Senior Information Security Engineer at United Bank for Africa
I rate the support of the Forescout Platform a seven out of ten.
Read full review of Forescout Platform »
Brook Debebe Hailu
Chief Technology Officer at Mehbub General Trading PLC
The solution's technical support can onboard more users. I rate the technical support a seven out of ten.
Read full review of Forescout Platform »
Benny Sumitro
Managing Director for Cloud at PT. DATACOMM DIANGRAHA
We are satisfied with technical support and have not had any problems with them.
Read full review of Forescout Platform »
Ahmad Bin Zaini
Cyber Security Engineer at IshanTech (M) Sdn Bhd
I haven't contacted the tool's support yet.
Read full review of Forescout Platform »
Shafeeq Syed
Specialist Network Services - Security Engineering at Novartis Pharmaceuticals
Forescout Platform's technical support is slow to respond and could be more knowledgeable.
Read full review of Forescout Platform »
Massimiliano La Camera
Business Development Account Manager at Xenia Network Solutions
The customer service could be improved, specifically regarding direct support presence.
Read full review of Forescout Platform »
KimeangSuon
Pre-Sale Consultant at Yip In Tsoi Co., LTD.
For technical support, they have ActiveCare Basic, ActiveCare Advanced, and ActiveCare Premium. Mostly, I have used...
Read full review of Forescout Platform »
Kirill Timonin
Senior Information Security Engineer at Regnans
We have hardly needed support from the Forescout team.
Read full review of Forescout Platform »
AmjadKhan1
Head of data centers at a non-profit
The technical support is not very good. We initially had issues installing the solution, and the support we received...
Read full review of Forescout Platform »
Peter Gignac
Lead Technologist at Booz Allen Hamilton
Technical support needs improvement. They are not very responsive to existing customers. My interactions with them...
Read full review of Forescout Platform »
Anonymous User
Chief Operating Officer at a tech services company
Excellent. Our support engineer was extremely helpful and available.
Read full review of Forescout Platform »
Adesoji
Head IT Infrastructure and Security at United Capital Plc
Fantastic
Read full review of Forescout Platform »
Avraham Sonenthal
Senior Network Engineer at a government
Technical support is generally very good.
Read full review of Forescout Platform »
Rahul Madan
Security Consultant at Airpel
The technical support for this product has been good in our experience.
Read full review of Forescout Platform »
Anonymous User
Product Manager - IT Security at a tech services company
I've been very conversant with the technology for areas where I've experienced some challenges and I had to fix it up...
Read full review of Forescout Platform »
Anonymous User
Senior Security Engineer at a healthcare company
Customer service and technical support are very responsive. We had one issue integrating a module and had a response...
Read full review of Forescout Platform »
Anonymous User
System Architect at a insurance company
Fortunately, for now, we've had no need to call technical support.
Read full review of Forescout Platform »
Anonymous User
Global Network Security Specialist at a pharma/biotech company
Customer Service: Very good. Technical Support: Very good.
Read full review of Forescout Platform »
Anonymous User
Network and Security Engineer at a financial services firm
It's good, but certainly it needs improvement especially on the side of the partners.
Read full review of Forescout Platform »
Anonymous User
Network Access Control Security at a government
Customer Service: 10 out of 10. Very responsive and address concerns quickly. Technical Support: 9 out of 10. Really...
Read full review of Forescout Platform »
RobertoMarinozzi
System Engineer at Maticmind S.p.A.
It has very good support, it is very easy to contact the country post-selling engineer.
Read full review of Forescout Platform »
Jasan Dhakan
IT Head at a tech services company
We have had experience with their technical support and must pay additionally for maintenance, support, and regional...
Read full review of Forescout Platform »
Anonymous User
Program Manager at a government
I've never had to use technical support.
Read full review of Forescout Platform »
Anonymous User
Product Manager at South Asian Technologies
Technical support is great. We find them to be quite knowledgeable and responsive. We're very satisfied with the...
Read full review of Forescout Platform »
Anonymous User
VP at a financial services firm
While I have spoken to pre-sales and found them helpful, I've never really dealt with technical support.
Read full review of Forescout Platform »
Anonymous User
Sr. Network Engineer at William Blair & Company
Technical support has been great. They are very knowledgeable, helpful, and considerate.
Read full review of Forescout Platform »
Makhdoom Ammar Ahmed
Technical Consultant at a tech services company
I have been satisfied with their support. Their response to all of our queries has been very helpful.
Read full review of Forescout Platform »

Review 1 of 30

Agustinus DWIJOKO
Network & Security Engineer at PT. Centrin Online Prima
The customer service and support team is very helpful. They have a great response time and have segmented teams. At...
Read full review of Rapid7 AppSpider »
Emmanuel Dasho
Cyber Security Engineer | Network/Security at GCET
Regarding Rapid7's support team, I must say that their response time is not as quick as I would prefer. While they do...
Read full review of Rapid7 MDR »
SonNguyen3
Technical Manager at a computer software company
The technical support from Rapid7 is not bad, but the response time can be quite slow sometimes. I would rate it a...
Read full review of Rapid7 InsightAppSec »
Md. Shahriar Hussain
Information Security Analyst at Banglalink
The solution's technical support is very poor. Their responses are delayed and don't meet the timelines.
Read full review of Rapid7 Metasploit »
Prasanth Prasad
Chief Technology Officer at a tech vendor
I rate the technical support a six to seven out of ten.
Read full review of Rapid7 InsightIDR »
UdayaSri Kariyawasam
Engineering Lead - DevOps at Persistent Systems
The technical support team has answered our questions within a couple of hours. They have provided precise answers so...
Read full review of Rapid7 InsightVM »
Aritro Bhattacharjee
Product Specialist at Frontier Business Systems
The customer support for Rapid7 MDR is excellent. I rate the customer support a perfect ten out of ten.
Read full review of Rapid7 MDR »
Shakeel Ahmad
Sr Cyber Security Consultant at Google
The articles and videos provide the information we need so we do not use technical support.
Read full review of Rapid7 InsightVM »
Anonymous User
Manager at a financial services firm
Technical support is okay. If you access its resources online, it's quite helpful. However, if you need to contact...
Read full review of Rapid7 Metasploit »
Carlos Arguelles
Software Security Architect at a computer software company
We have not used customer support as much, but the time that we did use this service, it was pretty good and quick,...
Read full review of Rapid7 InsightCloudSec »
Kjell Morkeng
Head of Cyber security analysis at DNV Poland Sp. z o.o.
Rapid7's technical support is brilliant, responsive, and professional.
Read full review of Rapid7 InsightVM »
Gerald Naude
Security Engineer at a computer software company
I haven't used tech support. I've done all my troubleshooting online, it offers thorough explanations.
Read full review of Rapid7 InsightVM »
Enrique Santiatiagogo
Owner at Sidif Del Caribe Corporation
Their technical support is very good.
Read full review of Rapid7 InsightVM »
Anonymous User
Manager at a financial services firm
For the technical support by Rapid7, I would give a six out of ten because our web-related systems are very important...
Read full review of Rapid7 InsightVM »
Midhun Kumar
Head of Infrastructure at Pearl Data Direct
The support team at Rapid7 is commendable and always available to assist, especially when configuring applications...
Read full review of Rapid7 InsightAppSec »
Anonymous User
Network Support Engineer at a tech services company
The technical support team is good.
Read full review of Rapid7 InsightIDR »
Anonymous User
IT Security & Operations Manager at a wholesaler/distributor
I'm not impressed with their support right now. Their support model is not really good. They have a portal or forum,...
Read full review of Rapid7 InsightCloudSec »
Anonymous User
Systems Administrator at a university
Great.
Read full review of Rapid7 InsightOps »
Anonymous User
Material Coordinator at a energy/utilities company
The support that we are receiving at this time is from our partner who handles the issue with the vendor if needed.
Read full review of Rapid7 InsightVM »
Fazil BasheerSyed
Technical Team Lead at Quester
I have not had any issues with Rapid7 InsightOps for the need to contact support.
Read full review of Rapid7 InsightOps »
Davide Baudanza
CoFounder & Head of Technology at intuity
The technical support is very good and respond quickly when there is a problem.
Read full review of Rapid7 InsightIDR »
Chiko Phiri
System Engineer at Starlabs Limited
I rate Rapid7 support nine out of 10.
Read full review of Rapid7 InsightIDR »
Anonymous User
Service Delivery Manager at a security firm
Technical support has been accurate.
Read full review of Rapid7 InsightVM »
Anonymous User
Research Special Projects Lead at a university
Customer Service: Excellent. Technical Support: Excellent.
Read full review of NetFort LANGuardian »
Nanda-Kumar
Security Team Lead at a tech services company
I have not interacted with tech support.
Read full review of Rapid7 InsightVM »
Anonymous User
Information Security Manager at a educational organization
Tech support is satisfactory.
Read full review of Rapid7 InsightVM »
DineshSeyyadri
Cyber Security Architect at a healthcare company
Technical support is extremely good and we get support quite fast. Technical support is rated a ten out of ten.
Read full review of Rapid7 InsightVM »
Anonymous User
0 at a tech vendor
I haven't interacted with Rapid7's technical support.It is crucial for tech support to resolve issues as quickly as...
Read full review of Rapid7 InsightVM »
Hiroshi Watanabe
Marketing Expert at J's communication
The technical support from Rapid7 MDR is adequate, rating approximately six out of ten. The lower tier support is not...
Read full review of Rapid7 MDR »
Yuva Viswanatham
Senior Platform Engineer Lead at a tech services company
The customer support for Rapid7 InsightCloudSec is good, as very prompt responses are received to queries.On a scale...
Read full review of Rapid7 InsightCloudSec »

Review 1 of 30

Technical Support

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