Compare Forescout vs Juniper

Forescout

Based on 80 reviews.

Juniper

Based on 390 reviews.

Sample Customers

Popular Solutions

Forescout Platform

5 reviews

Forescout XDR

0 reviews

Juniper SRX Series Firewall

7 reviews

Juniper EX Series Ethernet Switches

9 reviews

Juniper MX Series Routers

4 reviews

Top Industries

Manufacturing Company

11%

Financial Services Firm

10%

Construction Company

Outsourcing Company

Manufacturing Company

Computer Software Company

Financial Services Firm

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Utpal Sinha
Sr Network Engineer at Momentive
We use the product for network access control.
Read full review of Forescout XDR »

Review 1 of 1

Esther Sultaana
Storage Consultant Storage at Hewlett Packard Enterprise
I used Juniper Session Smart Router within a healthcare environment around 2016 for a couple of years while working...
Read full review of Juniper Session Smart Router »
Patrick Anaku
Senior Network Engineer at Roke Telkom
The important thing for our use case of Juniper EX Series Ethernet Switches has been reliability, and there are...
Read full review of Juniper EX Series Ethernet Switches »
Atul Torne
Sr. Backbone Architect at a comms service provider
My use case for Juniper MX Series Routers primarily involves using it as a provider edge router, P router, provider...
Read full review of Juniper MX Series Routers »
IhorShtanko
Technical Consultant Of Juniper Networks Division at MUK
The usual use cases for Juniper SRX Series Firewall that I work with mostly are for enterprise solutions, which...
Read full review of Juniper SRX Series Firewall »
IhorShtanko
Technical Consultant Of Juniper Networks Division at MUK
I have worked with Juniper Mist Wired Assurance for three years, with general experience in Mist for wireless...
Read full review of Juniper Mist Wired Assurance »

Review 1 of 5

Customer Service

Massimiliano La Camera
Business Development Account Manager at Xenia Network Solutions
The customer service could be improved, specifically regarding direct support presence.
Read full review of Forescout Platform »
Kirill Timonin
Senior Information Security Engineer at Regnans
We have hardly needed support from the Forescout team.
Read full review of Forescout Platform »
Brook Debebe Hailu
Chief Technology Officer at Mehbub General Trading PLC
The solution's technical support can onboard more users. I rate the technical support a seven out of ten.
Read full review of Forescout Platform »
Odai Halawani
Sr. Security Engineer at Topvision
I am working in the Security Operations team, which does not contact Forescout technical support directly. They are...
Read full review of Forescout Platform »
Benny Sumitro
GM Technical Management at PT. DATACOMM DIANGRAHA
We are satisfied with technical support and have not had any problems with them.
Read full review of Forescout Platform »
KimeangSuon
Pre-Sale Consultant at Yip In Tsoi Co., LTD.
For technical support, they have ActiveCare Basic, ActiveCare Advanced, and ActiveCare Premium. Mostly, I have used...
Read full review of Forescout Platform »
Odai Halawani
Sr. Security Engineer at Topvision
I've had mixed experiences with technical support. While the distributor's support has been good, my interaction with...
Read full review of Forescout Platform »
Peter Gignac
Lead Technologist at Booz Allen Hamilton
Technical support needs improvement. They are not very responsive to existing customers. My interactions with them...
Read full review of Forescout Platform »
Anonymous User
Chief Executive Officer at a tech services company
We have used technical support, it's been fine.
Read full review of Forescout Platform »
RobertoMarinozzi
System Engineer at Maticmind S.p.A.
It has very good support, it is very easy to contact the country post-selling engineer.
Read full review of Forescout Platform »
Anonymous User
Network Administrator at a university
We have had mixed success with support. Sometimes we had amazing people who knew just what we needed and how to help...
Read full review of Forescout Platform »
Anonymous User
Products & Solutions Manager Cyber Security | Forensics at a tech services company
In terms of technical support, their engineering team is very rigid. They must provide us with some clear answers and...
Read full review of Forescout Platform »
Suraj Pethkar
System Administrator at Star india pvt ltd
The support from the Forescout Platform is great. I rate the support from Forescout Platform a nine out of ten.
Read full review of Forescout Platform »
Adesoji
Head IT Infrastructure and Security at United Capital Plc
Fantastic
Read full review of Forescout Platform »
Anonymous User
Pre-Sales Engineer at a tech services company
Customer Service: The Customer Service is very responsive and helpful. They managed to resolve most of our issues...
Read full review of Forescout Platform »
Surodas Deb Roy
Chief Technology Officer at Penta Global Limited
We've never had to contact technical support. We've never had a need to do so yet. I can't speak to the level of...
Read full review of Forescout Platform »
Ricardo Martins
Network System Administrator at Compugraf
We haven't had to use their technical support.
Read full review of Forescout Platform »
Michael Varga
IS-Operations Security Analyst at a energy/utilities company
Customer Service: It's excellent! Technical Support: It's excellent!
Read full review of Forescout Platform »
Jonathan Soto
Ingeniero Senior en seguridad y telecomunicaciones at a non-tech company
While I have never personally opened a case with technical support in the past, my colleague has. He found them to be...
Read full review of Forescout Platform »
Anonymous User
Program Manager at a government
I've never had to use technical support.
Read full review of Forescout Platform »
Anonymous User
Global Network Security Specialist at a pharma/biotech company
Customer Service: Very good. Technical Support: Very good.
Read full review of Forescout Platform »
Anonymous User
Security Analyst at a retailer
Technical support from ForeScout is pretty good, with escalations made promptly when needed.
Read full review of Forescout Platform »
Miguel Santiago
Owner at Securnet
Technical support was really great at the beginning of the setup. At the moment we don't use it because the product...
Read full review of Forescout Platform »
Anonymous User
Product Manager at South Asian Technologies
Technical support is great. We find them to be quite knowledgeable and responsive. We're very satisfied with the...
Read full review of Forescout Platform »
Anonymous User
Enterprise Level Policy Manager at a government
When we had the authentication issue, they were already in the area. So, we got lucky when we called them. They don't...
Read full review of Forescout Platform »
Anonymous User
Director, International IT Infrastructure Support & Information Security at a manufacturing company
I did not interact directly with customer service or technical support. I worked with a competent subject matter expert.
Read full review of Forescout Platform »
Anonymous User
Senior Network Engineer at Tessy Plastics
Tech support is very good and knowledgeable. They need to handle their Tier 1 cases differently. The biggest negative...
Read full review of Forescout Platform »
Avraham Sonenthal
Senior Network Engineer at a government
Technical support is generally very good.
Read full review of Forescout Platform »
Anonymous User
Chief Operating Officer at a tech services company
Excellent. Our support engineer was extremely helpful and available.
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Anonymous User
Senior Security Engineer at a healthcare company
Customer service and technical support are very responsive. We had one issue integrating a module and had a response...
Read full review of Forescout Platform »

Review 1 of 30

Luong Pham
Network Engineer at Vnpt
The support team is quite good. They respond quickly and have been effective in fixing our issues. I would rate the...
Read full review of Juniper MX Series Routers »
MohammedThousif Ansari
Technical Lead at Tata Communications Ltd
Juniper's technical support is good.
Read full review of Juniper EX Series Ethernet Switches »
Patrick Anaku
Senior Network Engineer at Roke Telkom
Technical support from Juniper rates as an eight on a scale from one to ten. Although we currently do not use their...
Read full review of Juniper MX Series Routers »
Vinitha Kundawad
Network Implementation Engineer at Cisco
Juniper enterprise support is generally very strong, providing good TAC quality, strong SD-WAN specialists, and a...
Read full review of Juniper Session Smart Router »
PRADIPJOSHI
Owner at Shree Atharva Sales Corporation
Their technical support is excellent. As compared to any other company, Juniper has better support in India. We have...
Read full review of Juniper SRX Series Firewall »
SRI GANESH PHANIYAPPA
Sub Divisional Engineer NOC Bangalore at Bharat Sanchar Nigam Limited
The technical support services are excellent.
Read full review of Juniper vSRX »
Khokon Roy
Support Engineer, VPN & Security | Network Operation at a tech consulting company
Technical support is great. They are responsible and experienced. We have been satisfied with the level of support we...
Read full review of Juniper MX Series Routers »
Przemysław Zawadzki
Solutions Architect at a tech services company
We have premium support from the company and we provide support to our customers.
Read full review of Juniper SRX Series Firewall »
RodrigoFlores
Network Infrastructure Lead (ITS1) at a government
We haven't had to contact support. The agencies using the solution have contacted the support, and they've been...
Read full review of Mist AI and Cloud »
Anonymous User
Service Manager at a energy/utilities company
It was very difficult to get technical support, here in Egypt. There is no local support available.
Read full review of Juniper EX Series Ethernet Switches »
Anonymous User
Service Sales Associate at a tech services company
The technical support is fantastic. They are quick to respond and always rolling out new features. We are very happy...
Read full review of Juniper Mist Wireless Access Points »
RobNelson
National Marketing Manager at a comms service provider
For Juniper, the customer service is very good. However, for Juniper Wireless and Mist, there is no support available.
Read full review of Juniper WLC Series »
Anonymous User
IToV Implementation Engineer at a renewables & environment company
I have never needed to contact Juniper technical support.
Read full review of Juniper SRX Series Firewall »
Anonymous User
Sr. Engineer at a comms service provider
The technical support is good. The engineers help support our customers day-to-day.
Read full review of Juniper SRX Series Firewall »
Jacek Jarmakiewicz
Expert - architect of ICT systems at NASK
Juniper supplies us with great customer support. We are very satisfied with them.
Read full review of Juniper vSRX »
Anonymous User
IT Manager at a hospitality company
We haven't needed to contact technical support.
Read full review of Mist AI and Cloud »
Asif-Qureshi
Senior Manager at Systems Limited
Their support services are of high quality.
Read full review of Juniper QFabric »
Anonymous User
Senior Product Manager at a tech services company
I would rate the technical support at medium. The support is good, but other vendors have local engineers. This is...
Read full review of Juniper SRX Series Firewall »
Anonymous User
Freelancer at a non-tech company
Since COVID, the tech support is not much good. You have to wait a long time. For example, if you open up a case, you...
Read full review of Juniper SRX Series Firewall »
Anonymous User
IT System Engineer at a computer software company
Technical support is brilliant, but I guess you have to pay for it.
Read full review of Juniper SRX Series Firewall »
Anonymous User
Senior Network Security Engineer at Aplikas
Technical support is good. They seem to understand our customer's requirements. When they troubleshoot or support our...
Read full review of Juniper SRX Series Firewall »
ShafiHaider
Network Engineer at 0
Support is good and customer-friendly.
Read full review of Juniper QFX Series Switches »
Anonymous User
Sr Pre-sales Network & Security Consultant at a consultancy
I would rate customer service at nine out of ten.
Read full review of Mist AI and Cloud »
Anonymous User
Consultant at a financial services firm
The technical support on offer is very good. Whenever I would have some issues, they have responded on time and they...
Read full review of Juniper SRX Series Firewall »
Anonymous User
Head of Business Development and Partners Management at a comms service provider
We don't have any local support in Italy, so we worked with a Contrail engineer based in Holland. For this kind of...
Read full review of Juniper Contrail Networking »
Anonymous User
Sr. Programmer at a tech vendor
Technical support is good, though we have not really used support much. Juniper has a decent knowledgebase.
Read full review of Juniper SRX Series Firewall »
Richard A. LaJambe
Senior Network Administrator at Zetec, Inc.
The technical support for this solution is fair. I've had a lot worse, and I've had better, so it's run of the mill.
Read full review of Juniper vSRX »
AbdulMalik
Solution Architect & Services Delivery Manager EMEA at Beyond Technology
I usually interact with their level three team for software bugs or hardware-related issues. I find them very...
Read full review of Juniper EX Series Ethernet Switches »
Anonymous User
ICT System Specialist at a comms service provider
I would give the technical support an eight out of 10 rating.
Read full review of Juniper SRX Series Firewall »
Glenn-Camilien
Senior Cybersecurity Engineer at a financial services firm
I would rate their support with Juniper highly as the engineers I worked with were good. I would rate them a seven or...
Read full review of Juniper Sky Enterprise »

Review 1 of 30

Technical Support

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