Compare Forescout vs Juniper

Forescout

Based on 77 reviews.

Juniper

Based on 348 reviews.

Sample Customers

Popular Solutions

Forescout Platform

12 reviews

Forescout XDR

1 reviews

Juniper SRX Series Firewall

10 reviews

Juniper EX Series Ethernet Switches

12 reviews

Juniper vSRX

13 reviews

Top Industries

Educational Organization

30%

Computer Software Company

11%

Financial Services Firm

Government

Computer Software Company

15%

Educational Organization

13%

Financial Services Firm

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Utpal Sinha
Sr Network Engineer at Momentive
We use the product for network access control.
Read full review of Forescout XDR »

Review 1 of 1

Raihan Hossain
Senior Network and Cyber Security Engineer (Team Lead) at Excel Technologies ltd
I am working on a larger project using Juniper Mist Wireless Access Points (...
Read full review of Juniper Mist Wireless Access Points »
AbdulMalik
Solution Architect & Services Delivery Manager EMEA at Beyond Technology
They are primarily used for P&E, BGP, and carrier-grade NAT deployments. Also, for provider routers,...
Read full review of Juniper MX Series Routers »
AbdulMalik
Solution Architect & Services Delivery Manager EMEA at Beyond Technology
Throughout my experience, I've deployed Juniper EX switches in various environments, from small enterprise networks...
Read full review of Juniper EX Series Ethernet Switches »
RobNelson
National Marketing Manager at a comms service provider
I mainly use the Mist Wi-Fi solution from Juniper.
Read full review of Juniper WLC Series »
RodrigoFlores
Network Infrastructure Lead (ITS1) at a government
I use Juniper Mist Edge for monitoring our WAN connections. It is important for us to troubleshoot when circuits go...
Read full review of Juniper Mist Edge »

Review 1 of 5

Customer Service

Peter Gignac
Lead Technologist at Booz Allen Hamilton
Technical support needs improvement. They are not very responsive to existing customers. My interactions with them...
Read full review of Forescout Platform »
AmjadKhan1
Head of data centers at a non-profit
The technical support is not very good. We initially had issues installing the solution, and the support we received...
Read full review of Forescout Platform »
KimeangSuon
Pre-Sale Consultant at Yip In Tsoi Co., LTD.
For technical support, they have ActiveCare Basic, ActiveCare Advanced, and ActiveCare Premium. Mostly, I have used...
Read full review of Forescout Platform »
Massimiliano La Camera
Business Development Account Manager at Xenia Network Solutions
The customer service could be improved, specifically regarding direct support presence.
Read full review of Forescout Platform »
Shafeeq Syed
Specialist Network Services - Security Engineering at Novartis Pharmaceuticals
Forescout Platform's technical support is slow to respond and could be more knowledgeable.
Read full review of Forescout Platform »
Olajide Olusegun
Network Team Lead at Atlas Security
The technical support is great. They are trying to win the hearts of the customers by responding immediately to calls.
Read full review of Forescout Platform »
Benny Sumitro
GM Technical Management at PT. DATACOMM DIANGRAHA
We are satisfied with technical support and have not had any problems with them.
Read full review of Forescout Platform »
Anonymous User
Director, International IT Infrastructure Support & Information Security at a manufacturing company
I did not interact directly with customer service or technical support. I worked with a competent subject matter expert.
Read full review of Forescout Platform »
Anonymous User
Network Access Control Security at a government
Customer Service: 10 out of 10. Very responsive and address concerns quickly. Technical Support: 9 out of 10. Really...
Read full review of Forescout Platform »
Anonymous User
Network Administrator at a logistics company
They were very receptive, wanted to know exactly what was going on, wanted examples, etc. They did what they needed...
Read full review of Forescout Platform »
Anonymous User
Program Manager at a government
I've never had to use technical support.
Read full review of Forescout Platform »
Anonymous User
VP, Infrastructure Management and Security Services at a energy/utilities company
I've never had to use it.
Read full review of Forescout Platform »
Rahul Madan
Security Consultant at Airpel
The technical support for this product has been good in our experience.
Read full review of Forescout Platform »
Anonymous User
Chief Operating Officer at a tech services company
Excellent. Our support engineer was extremely helpful and available.
Read full review of Forescout Platform »
Anonymous User
Information Security Architect at a financial services firm
Customer Service: Customer service is above average. Technical Support: Technical support is above average.
Read full review of Forescout Platform »
Anonymous User
Network and Security Engineer at a financial services firm
It's good, but certainly it needs improvement especially on the side of the partners.
Read full review of Forescout Platform »
Surodas Deb Roy
Chief Technology Officer at Penta Global Limited
We've never had to contact technical support. We've never had a need to do so yet. I can't speak to the level of...
Read full review of Forescout Platform »
Anonymous User
Enterprise Level Policy Manager at a government
When we had the authentication issue, they were already in the area. So, we got lucky when we called them. They don't...
Read full review of Forescout Platform »
Anonymous User
Chief Executive Officer at a tech services company
We have used technical support, it's been fine.
Read full review of Forescout Platform »
ASHRAF ALI HASSAN
Senior Manager Network Design at MEEZA, Managed IT Services Provider
The support from the vendor we have received was good.
Read full review of Forescout Platform »
Ricardo Martins
Network System Administrator at Compugraf
We haven't had to use their technical support.
Read full review of Forescout Platform »
Miguel Santiago
Owner at Securnet
Technical support was really great at the beginning of the setup. At the moment we don't use it because the product...
Read full review of Forescout Platform »
RobertoMarinozzi
System Engineer at Maticmind S.p.A.
It has very good support, it is very easy to contact the country post-selling engineer.
Read full review of Forescout Platform »
Anonymous User
Product Manager - IT Security at a tech services company
I've been very conversant with the technology for areas where I've experienced some challenges and I had to fix it up...
Read full review of Forescout Platform »
Anonymous User
Global Network Security Specialist at a pharma/biotech company
Customer Service: Very good. Technical Support: Very good.
Read full review of Forescout Platform »
Suraj Pethkar
System Administrator at Star india pvt ltd
The support from the Forescout Platform is great. I rate the support from Forescout Platform a nine out of ten.
Read full review of Forescout Platform »
Anonymous User
VP at a financial services firm
While I have spoken to pre-sales and found them helpful, I've never really dealt with technical support.
Read full review of Forescout Platform »
Anonymous User
Senior Network Engineer at Tessy Plastics
Tech support is very good and knowledgeable. They need to handle their Tier 1 cases differently. The biggest negative...
Read full review of Forescout Platform »
Dilan Jayamantri
Product Manager at South Asian Technologies
Technical support is great. We find them to be quite knowledgeable and responsive. We're very satisfied with the...
Read full review of Forescout Platform »
Anonymous User
Products & Solutions Manager Cyber Security | Forensics at a tech services company
In terms of technical support, their engineering team is very rigid. They must provide us with some clear answers and...
Read full review of Forescout Platform »

Review 1 of 30

Suresh Pathipatti
Senior Information Technology Administrator at Aighospital
We get support from a local vendor.
Read full review of Juniper QFabric »
Stratos-Margaritis
Solutions Architect at Navarino SA
The support is excellent. Whenever we needed assistance, they were very supportive. I would rate their support a ten...
Read full review of Juniper vSRX »
Marc Gaethofs
ICT manager at Thys Bouwprojecten
It is noteworthy that some challenges arose initially during the transition when Juniper took over. I vaguely recall...
Read full review of Mist AI and Cloud »
Raihan Hossain
Senior Network and Cyber Security Engineer (Team Lead) at Excel Technologies ltd
Technical support is very good. I would give it a nine out of ten.
Read full review of Juniper Mist Wireless Access Points »
Chinedu Onwurah
Global Juniper Presales at Westcon-Comstor
I rate the technical support an eight out of ten. I have not really had issues with support.
Read full review of Mist AI and Cloud »
Kasun De Silva
System Engineer at South Asian Technologies
So far, we haven't had any reason to contact technical support since the implementation was pretty straightforward.
Read full review of Mist AI and Cloud »
PRADIPJOSHI
Owner at Shree Atharva Sales Corporation
Their technical support is excellent. As compared to any other company, Juniper has better support in India. We have...
Read full review of Juniper SRX Series Firewall »
Imran Taiyeb Ali
Senior Solutions Specialist at a comms service provider
I would rate Juniper's support team as a five out of ten. In comparison to other support teams I have worked with,...
Read full review of Juniper Session Smart Router »
Khokon Roy
Support Engineer, VPN & Security | Network Operation at a tech consulting company
Technical support is great. They are responsible and experienced. We have been satisfied with the level of support we...
Read full review of Juniper MX Series Routers »
EricLo
Assistant IT Manager - Infrastructure & Operation at Hong Kong Aircraft Engineering Co Ltd
We've used technical support very few times. They are fine. they respond. It's pretty standard.
Read full review of Juniper SRX Series Firewall »
Anonymous User
Network Administrator at a government
The technical support services could be better. I encountered difficulties while renewing the maintenance contract.
Read full review of Juniper Mist Wireless Access Points »
Anonymous User
Information Technology Security Engineer at a tech services company
The technical support is satisfactory.
Read full review of Juniper MX Series Routers »
Anonymous User
YKB at a financial services firm
Technical support is great. I'd put it at the same level as Sophos. They're great.
Read full review of Juniper MX Series Routers »
Maroun Abboud
Data Department Manager at BTC Networks
Customer Service: For me, the customer satisfaction, and awareness, is the most important thing. I usually train all...
Read full review of Juniper SRX Series Firewall »
Anonymous User
Senior Network Engineer at a tech services company
The vendor support is good. The technical support is good.
Read full review of Juniper EX Series Ethernet Switches »
Anonymous User
Sr. Network Engineer at Kitsap Credit Union
JTAC (Juniper Networks Technical Assistance Center) is just okay for technical assistance. However, if you are used...
Read full review of Juniper SRX Series Firewall »
Anonymous User
Technical Lead at a tech services company
Technical support was not helpful. The support was horrible. Once we started our investigation, we were faced with...
Read full review of Juniper SRX Series Firewall »
Yulong Wang
Sales Manager at Digital China
The customer service and support team is good.
Read full review of Mist AI and Cloud »
Anonymous User
Key Account Manager at a consultancy
Technical support is a little worse than Cisco but better than everybody else.
Read full review of Juniper SRX Series Firewall »
Anonymous User
Information Security Manager at a recruiting/HR firm
We have been in touch with support and they've been good. During the configuration stages, we had a couple of tickets...
Read full review of Juniper SRX Series Firewall »
Anonymous User
Senior Project Engineer at a comms service provider
The customer service for this solution is good but there is still room for improvement.
Read full review of Juniper MX Series Universal Routing Platforms »
EleftheriaPetraki
Network Engineer at Technical University of Crete
I don't have any experience with their technical support.
Read full review of Juniper MX Series Routers »
Damilola Sanni
Network Security Engineer at a tech services company
We provide support to our clients, but we also receive support from Juniper as well. Still, as we've only completed...
Read full review of Juniper Contrail SD-WAN »
Anonymous User
Senior Network Engineer at a tech services company
Technical support is pretty good. I would rate it eight out of 10.
Read full review of Juniper SRX Series Firewall »
Anonymous User
Sr Pre-sales Network & Security Consultant at a consultancy
I would rate customer service at nine out of ten.
Read full review of Mist AI and Cloud »
Sergey Martynyuk
Works at ITBiz Solutions
I have opened a ticket once or twice and I think there are not many changes that I would like to address. They...
Read full review of Juniper EX Series Ethernet Switches »
Anonymous User
Sr. Programmer at a tech vendor
Technical support is good, though we have not really used support much. Juniper has a decent knowledgebase.
Read full review of Juniper SRX Series Firewall »
Anonymous User
Security Administrator at a comms service provider
We are not satisfied with technical support. We've had a lot of problems with them not being able to solve our issues.
Read full review of Juniper vSRX »
Sergey Martynyuk
Works at ITBiz Solutions
Regarding technical support, I have opened tickets a couple of times per month, and the response time is generally...
Read full review of Juniper MX Series Routers »
Amir Ilou
Hardware and Network Manager
The solution's technical support is good.
Read full review of Juniper AppFormix »

Review 1 of 30

Technical Support

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