Compare Forescout vs Juniper

Forescout

Based on 79 reviews.

Juniper

Based on 375 reviews.

Sample Customers

Popular Solutions

Forescout Platform

10 reviews

Forescout XDR

0 reviews

Juniper SRX Series Firewall

8 reviews

Juniper EX Series Ethernet Switches

10 reviews

Juniper vSRX

6 reviews

Top Industries

Manufacturing Company

11%

Financial Services Firm

11%

Computer Software Company

Government

Computer Software Company

11%

Manufacturing Company

Financial Services Firm

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Utpal Sinha
Sr Network Engineer at Momentive
We use the product for network access control.
Read full review of Forescout XDR »

Review 1 of 1

Atul Torne
Sr. Backbone Architect at a comms service provider
My use case for Juniper MX Series Routers primarily involves using it as a provider edge router, P router, provider...
Read full review of Juniper MX Series Routers »
Mohammed Junaid Khatib
Technical Lead at a tech vendor
I am using and working on Juniper wireless products, specifically discussing products such as the VLS series and...
Read full review of Mist AI and Cloud »
AmbikaBhunia
Pre Sales Network at a wholesaler/distributor
Juniper Mist Wireless Access Points is used for our global customer, which has some branches in India. We use Mist...
Read full review of Juniper Mist Wireless Access Points »
Mohd Yasir
IP Solution Architect /Deputy Manager at a manufacturing company
The main use case for the Juniper EX Series Ethernet Switches includes using protocols such as RSTP and VLAN for...
Read full review of Juniper EX Series Ethernet Switches »
Anonymous User
Manager Technical at a tech services company
Normally this is not a small business. This is the enterprise business and service provider and large enterprise,...
Read full review of Juniper QFX Series Switches »

Review 1 of 5

Customer Service

AmjadKhan1
Head of data centers at a non-profit
I had an issue with the license at the beginning but the support fixed the situation promptly the same day. I rate...
Read full review of Forescout Platform »
AshishKumar Rai
Security Consultant at a tech vendor
I rate technical support a 9 out of 10.
Read full review of Forescout Platform »
KimeangSuon
Pre-Sale Consultant at Yip In Tsoi Co., LTD.
For technical support, they have ActiveCare Basic, ActiveCare Advanced, and ActiveCare Premium. Mostly, I have used...
Read full review of Forescout Platform »
Kirill Timonin
Senior Information Security Engineer at Regnans
We have hardly needed support from the Forescout team.
Read full review of Forescout Platform »
Shafeeq Syed
Specialist Network Services - Security Engineering at Novartis Pharmaceuticals
Forescout Platform's technical support is slow to respond and could be more knowledgeable.
Read full review of Forescout Platform »
Massimiliano La Camera
Business Development Account Manager at Xenia Network Solutions
The customer service could be improved, specifically regarding direct support presence.
Read full review of Forescout Platform »
AmjadKhan1
Head of data centers at a non-profit
The technical support is not very good. We initially had issues installing the solution, and the support we received...
Read full review of Forescout Platform »
Anonymous User
Product Manager at South Asian Technologies
Technical support is great. We find them to be quite knowledgeable and responsive. We're very satisfied with the...
Read full review of Forescout Platform »
Jonathan Soto
Ingeniero Senior en seguridad y telecomunicaciones at a non-tech company
While I have never personally opened a case with technical support in the past, my colleague has. He found them to be...
Read full review of Forescout Platform »
Avraham Sonenthal
Senior Network Engineer at a government
Technical support is generally very good.
Read full review of Forescout Platform »
Anonymous User
Network Access Control Security at a government
Customer Service: 10 out of 10. Very responsive and address concerns quickly. Technical Support: 9 out of 10. Really...
Read full review of Forescout Platform »
Anonymous User
Information Security Manager at a legal firm
I'd rate ForeScout's technical support as fair-to-good.
Read full review of Forescout Platform »
Anonymous User
Pre-Sales Engineer at a tech services company
Customer Service: The Customer Service is very responsive and helpful. They managed to resolve most of our issues...
Read full review of Forescout Platform »
RobertoMarinozzi
System Engineer at Maticmind S.p.A.
It has very good support, it is very easy to contact the country post-selling engineer.
Read full review of Forescout Platform »
Anonymous User
Director, International IT Infrastructure Support & Information Security at a manufacturing company
I did not interact directly with customer service or technical support. I worked with a competent subject matter expert.
Read full review of Forescout Platform »
Anonymous User
Chief Executive Officer at a tech services company
We have used technical support, it's been fine.
Read full review of Forescout Platform »
Anonymous User
VP at a financial services firm
While I have spoken to pre-sales and found them helpful, I've never really dealt with technical support.
Read full review of Forescout Platform »
Anonymous User
Network and Security Engineer at a financial services firm
It's good, but certainly it needs improvement especially on the side of the partners.
Read full review of Forescout Platform »
Hakeem-Abdulkareem
CEO at Mazeedah
You often need in-person support, so Forescout should invest more in training its customers. Customers need to be...
Read full review of Forescout Platform »
Anonymous User
Network Administrator at a logistics company
They were very receptive, wanted to know exactly what was going on, wanted examples, etc. They did what they needed...
Read full review of Forescout Platform »
Anonymous User
Information Security Architect at a financial services firm
Customer Service: Customer service is above average. Technical Support: Technical support is above average.
Read full review of Forescout Platform »
Adesoji
Head IT Infrastructure and Security at United Capital Plc
Fantastic
Read full review of Forescout Platform »
Anonymous User
Program Manager at a government
I've never had to use technical support.
Read full review of Forescout Platform »
Anonymous User
Consultant at a tech services company
Technical support is good. I don't see any issues. The type of support you get depends on the contract that you sign....
Read full review of Forescout Platform »
Anonymous User
Chief Information Security Officer at a tech services company
We haven't been in touch with technical support, so I can't speak to their level of service and how they interact...
Read full review of Forescout Platform »
ASHRAF ALI HASSAN
Senior Manager Network Design at MEEZA, Managed IT Services Provider
The support from the vendor we have received was good.
Read full review of Forescout Platform »
Anonymous User
Senior Security Engineer at a healthcare company
Customer service and technical support are very responsive. We had one issue integrating a module and had a response...
Read full review of Forescout Platform »
Miguel Santiago
Owner at Securnet
Technical support was really great at the beginning of the setup. At the moment we don't use it because the product...
Read full review of Forescout Platform »
Anonymous User
Security Analyst at a retailer
Technical support from ForeScout is pretty good, with escalations made promptly when needed.
Read full review of Forescout Platform »
Anonymous User
Sr. Network Engineer at William Blair & Company
Technical support has been great. They are very knowledgeable, helpful, and considerate.
Read full review of Forescout Platform »

Review 1 of 30

PRADIPJOSHI
Owner at Shree Atharva Sales Corporation
Technical support from Juniper deserves the highest rating because the support is excellent. The access points...
Read full review of Juniper Mist Wireless Access Points »
Ahmed Hawana
Network and Security Engineer at IDSC
I've never needed to contact technical support. I can't speak to how they are in terms of the level of service.
Read full review of Juniper EX Series Ethernet Switches »
Ankur Chauhan
Founder and CEO at OogyNW Consultancy
Once the cloud was established, I was given the contract for even the cloud management itself. So, I didn't find any...
Read full review of Juniper AppFormix »
Khokon Roy
Support Engineer, VPN & Security | Network Operation at a tech consulting company
Technical support is great. They are responsible and experienced. We have been satisfied with the level of support we...
Read full review of Juniper MX Series Routers »
Patrick Anaku
Senior Network Engineer at Roke Telkom
When it comes to Juniper support, I have not used it for a while because we have gained in-house experience, but when...
Read full review of Juniper EX Series Ethernet Switches »
Chinedu Onwurah
Global Juniper Presales Engineer at Westcon-Comstor
I would rate the technical support as a nine out of ten.
Read full review of Juniper Mist Wireless Access Points »
Luong Pham
Network Engineer at Vnpt
The support team is quite good. They respond quickly and have been effective in fixing our issues. I would rate the...
Read full review of Juniper MX Series Routers »
PRADIPJOSHI
Owner at Shree Atharva Sales Corporation
It doesn't require any technical support. It is required at the time of implementation
Read full review of Marvis Virtual Network Assistant »
Mehdi Mamaghani
Network Security Specialist at Pars Khodro Company
I have not personally really had a reason to contact Juniper's technical support directly. There has been no need...
Read full review of Juniper EX Series Ethernet Switches »
Jeff Ehrenberg
IT Director at ADS
Based on my experience with technical support, I would rate them a four out of five.
Read full review of Juniper SRX Series Firewall »
Chinedu Onwurah
Global Juniper Presales Engineer at Westcon-Comstor
I rate the technical support an eight out of ten. I have not really had issues with support.
Read full review of Mist AI and Cloud »
Owais Malik
IT Administrator at Humane™
We do not have experience with customer service and support.
Read full review of Juniper vSRX »
Anonymous User
Head of Network Operations at a tech company
A nine out of 10.
Read full review of Netrounds »
Anonymous User
Information Technology Security Engineer at a tech services company
The technical support is satisfactory.
Read full review of Juniper MX Series Routers »
Anonymous User
Sr. Engineer at a comms service provider
The technical support is good. The engineers help support our customers day-to-day.
Read full review of Juniper SRX Series Firewall »
Anonymous User
Network Security Engineer at a tech services company
I have dealt with Cisco's Technical support as well as the Technical support from Juniper, and there are some...
Read full review of Juniper vSRX »
Anonymous User
Senior Network Engineer at a tech services company
The vendor support is good. The technical support is good.
Read full review of Juniper EX Series Ethernet Switches »
Anonymous User
Consultant at a financial services firm
The technical support on offer is very good. Whenever I would have some issues, they have responded on time and they...
Read full review of Juniper SRX Series Firewall »
Anonymous User
Key Account Manager at a consultancy
Technical support is a little worse than Cisco but better than everybody else.
Read full review of Juniper SRX Series Firewall »
Gertis Des Vignes
ICT Product Manager at a comms service provider
We had to use the support in a couple of instances. When we have used the support, it was good. They were responsive...
Read full review of Juniper SRX Series Firewall »
CornelCristea
Network and Service Development Manager at a comms service provider
We have been in touch with Juniper technicians as well as with Juniper partners. They are good. They know the product...
Read full review of Juniper EX Series Ethernet Switches »
Anonymous User
Works at a comms service provider
Customer Service: Good, but not the best.Technical Support: Good.
Read full review of Juniper EX Series Ethernet Switches »
Anonymous User
Senior Network Engineer at Advanced Technologies
I have created only one ticket for technical support. The support was quick.
Read full review of Juniper EX Series Ethernet Switches »
Anonymous User
Sr. Programmer at a tech vendor
Technical support is good, though we have not really used support much. Juniper has a decent knowledgebase.
Read full review of Juniper SRX Series Firewall »
Mohd Yasir
IP Solution Architect /Deputy Manager at a manufacturing company
For Juniper technical support and customer service, I would rate them as 8.
Read full review of Juniper EX Series Ethernet Switches »
Anonymous User
Telecommunications Manager at a logistics company
We've dealt with their leadership team and the account team when most of those folks were from Motorola. Previously,...
Read full review of Juniper Mist Edge »
Hussein Shamte
Operations Head at Frontier Optical Networks
Technical support is great. They are helpful and responsive.
Read full review of Juniper MX Series Routers »
Anonymous User
Network Infrastructure Program Manager at a non-profit
Technical support for Juniper is good, but it is not as good as Cisco. Cisco is number one for technical support, and...
Read full review of Juniper MX Series Routers »
Anonymous User
Senior Network Engineer at a manufacturing company
The customer service and support are good.
Read full review of Juniper QFX Series Switches »
Glenn-Camilien
Senior Cybersecurity Engineer at a financial services firm
I would rate their support with Juniper highly as the engineers I worked with were good. I would rate them a seven or...
Read full review of Juniper Sky Enterprise »

Review 1 of 30

Technical Support

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