Compare Forescout vs Juniper

Forescout

Based on 79 reviews.

Juniper

Based on 371 reviews.

Sample Customers

Popular Solutions

Forescout Platform

10 reviews

Forescout XDR

0 reviews

Juniper SRX Series Firewall

8 reviews

Juniper EX Series Ethernet Switches

12 reviews

Juniper vSRX

7 reviews

Top Industries

Financial Services Firm

11%

Manufacturing Company

11%

Computer Software Company

Government

Computer Software Company

12%

Manufacturing Company

Financial Services Firm

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Utpal Sinha
Sr Network Engineer at a manufacturing company
We use the product for network access control.
Read full review of Forescout XDR »

Review 1 of 1

Mohammed Junaid Khatib
Technical Lead at a tech vendor
I am using and working on Juniper wireless products, specifically discussing products such as the VLS series and...
Read full review of Mist AI and Cloud »
Patrick Anaku
Senior Network Engineer at a comms service provider
I work with an internet service provider in Uganda and have experience working with Juniper MX Series Routers, as we...
Read full review of Juniper MX Series Routers »
AmbikaBhunia
Pre Sales Network at a wholesaler/distributor
Juniper Mist Wireless Access Points is used for our global customer, which has some branches in India. We use Mist...
Read full review of Juniper Mist Wireless Access Points »
Mohd Yasir
IP Solution Architect /Deputy Manager at a manufacturing company
The main use case for the Juniper EX Series Ethernet Switches includes using protocols such as RSTP and VLAN for...
Read full review of Juniper EX Series Ethernet Switches »
Anonymous User
Manager Technical at a tech services company
Normally this is not a small business. This is the enterprise business and service provider and large enterprise,...
Read full review of Juniper QFX Series Switches »

Review 1 of 5

Customer Service

Olajide Olusegun
Network Team Lead at a tech services company
The technical support is great. They are trying to win the hearts of the customers by responding immediately to calls.
Read full review of Forescout Platform »
Shafeeq Syed
Specialist Network Services - Security Engineering at a pharma/biotech company
Forescout Platform's technical support is slow to respond and could be more knowledgeable.
Read full review of Forescout Platform »
Ahmad Bin Zaini
Cyber Security Engineer at a non-tech company
I haven't contacted the tool's support yet.
Read full review of Forescout Platform »
Brook Debebe Hailu
Chief Technology Officer at a tech services company
The solution's technical support can onboard more users. I rate the technical support a seven out of ten.
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Senthil_Kumar
Assistant Manager at a transportation company
We have used the support and it has been good. However, sometimes we have missed them because of the timezone...
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Benny Sumitro
GM Technical Management at a comms service provider
We are satisfied with technical support and have not had any problems with them.
Read full review of Forescout Platform »
AdebayoKalejaiye
Senior Information Security Engineer at a financial services firm
I rate the support of the Forescout Platform a seven out of ten.
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AshishKumar Rai
Security Consultant at a tech vendor
I rate technical support a 9 out of 10.
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Massimiliano La Camera
Business Development Account Manager at a comms service provider
The customer service could be improved, specifically regarding direct support presence.
Read full review of Forescout Platform »
Peter Gignac
Lead Technologist at a tech vendor
Technical support needs improvement. They are not very responsive to existing customers. My interactions with them...
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Anonymous User
Chief Information Security Officer at a tech services company
We haven't been in touch with technical support, so I can't speak to their level of service and how they interact...
Read full review of Forescout Platform »
Anonymous User
VP at a financial services firm
While I have spoken to pre-sales and found them helpful, I've never really dealt with technical support.
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Anonymous User
Network and Security Engineer at a financial services firm
It's good, but certainly it needs improvement especially on the side of the partners.
Read full review of Forescout Platform »
Anonymous User
Network Administrator at a university
We have had mixed success with support. Sometimes we had amazing people who knew just what we needed and how to help...
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Anonymous User
Information Security Architect at a financial services firm
Customer Service: Customer service is above average. Technical Support: Technical support is above average.
Read full review of Forescout Platform »
Anonymous User
Senior Network Engineer at a manufacturing company
Tech support is very good and knowledgeable. They need to handle their Tier 1 cases differently. The biggest negative...
Read full review of Forescout Platform »
Anonymous User
Network Access Control Security at a government
Customer Service: 10 out of 10. Very responsive and address concerns quickly. Technical Support: 9 out of 10. Really...
Read full review of Forescout Platform »
Surodas Deb Roy
Chief Technology Officer at a tech services company
We've never had to contact technical support. We've never had a need to do so yet. I can't speak to the level of...
Read full review of Forescout Platform »
Makhdoom Ammar Ahmed
Technical Consultant at a tech services company
I have been satisfied with their support. Their response to all of our queries has been very helpful.
Read full review of Forescout Platform »
Anonymous User
Product Manager - IT Security at a tech services company
I've been very conversant with the technology for areas where I've experienced some challenges and I had to fix it up...
Read full review of Forescout Platform »
Anonymous User
Program Manager at a government
I've never had to use technical support.
Read full review of Forescout Platform »
Jasan Dhakan
IT Head at a tech services company
We have had experience with their technical support and must pay additionally for maintenance, support, and regional...
Read full review of Forescout Platform »
Adesoji
Head IT Infrastructure and Security at a financial services firm
Fantastic
Read full review of Forescout Platform »
Anonymous User
Global Network Security Specialist at a pharma/biotech company
Customer Service: Very good. Technical Support: Very good.
Read full review of Forescout Platform »
Anonymous User
Information Security Manager at a legal firm
I'd rate ForeScout's technical support as fair-to-good.
Read full review of Forescout Platform »
Anonymous User
Chief Operating Officer at a tech services company
Excellent. Our support engineer was extremely helpful and available.
Read full review of Forescout Platform »
Suraj Pethkar
System Administrator at a media company
The support from the Forescout Platform is great. I rate the support from Forescout Platform a nine out of ten.
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Anonymous User
Security Analyst at a retailer
Technical support from ForeScout is pretty good, with escalations made promptly when needed.
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Anonymous User
Sr. Network Engineer at a financial services firm
Technical support has been great. They are very knowledgeable, helpful, and considerate.
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Anonymous User
VP, Infrastructure Management and Security Services at a energy/utilities company
I've never had to use it.
Read full review of Forescout Platform »

Review 1 of 30

PRADIPJOSHI
Owner at a transportation company
Juniper's support is excellent, and I have not faced any hardware issues requiring support due to the stable nature...
Read full review of Juniper EX Series Ethernet Switches »
Yogesh Bangar
Senior Network Engineer at a computer software company
My experience with customer service was great. When I raised the problem, I contacted Juniper TAC for the Mist TAC....
Read full review of Mist AI and Cloud »
Olajide Olusegun
Network Team Lead at a tech services company
I have contacted the support from Juniper EX Series once. The response time took longer than I expected. Their public...
Read full review of Juniper EX Series Ethernet Switches »
Mienkuan Sung
Technical Manager at a comms service provider
Technical support has been very helpful and responsive to us. We are satisfied with the level of service on offer.
Read full review of Juniper MX Series Universal Routing Platforms »
Mohd.Rivai
Network Security Engineer at a tech services company
The technical support is a lot better because when we log a case, they respond.
Read full review of Juniper SRX Series Firewall »
Rommy Kuntoro
System Analyst Internet and Cloud at a media company
We have face issues with language barrier and would like to improve it.
Read full review of Juniper MX Series Universal Routing Platforms »
Chinedu Onwurah
Global Juniper Presales Engineer at a tech services company
I rate the technical support an eight out of ten. I have not really had issues with support.
Read full review of Mist AI and Cloud »
PinchasAlbalya
Network Engineer at a university
We manage the solution ourselves and do not require any support.
Read full review of Juniper EX Series Ethernet Switches »
Sascha Bülow
Technical Architect at a comms service provider
Because we are talking directly to engineers in the US, the support is usually the best you can possibly get. As a...
Read full review of Juniper Session Smart Router »
Imran Taiyeb Ali
Senior Solutions Specialist at a comms service provider
I would rate Juniper's support team as a five out of ten. In comparison to other support teams I have worked with,...
Read full review of Juniper Session Smart Router »
Anonymous User
Network Engineer
We're quite satisfied with technical support. They are very helpful and responsive and there is good documentation.
Read full review of Juniper SRX Series Firewall »
Viswanathan Selvakumar
Senior Manager at a computer software company
The support that we receive from the partner is good. They are available if you are looking for a replacement or an...
Read full review of Juniper SRX Series Firewall »
Anonymous User
CEO at a tech services company
The support is very good from Juniper and from the local channel partners.
Read full review of Juniper Contrail SD-WAN »
Anonymous User
Security Analyst at a computer software company
Juniper support is okay, but maybe they could improve their support for the gates or when the gates are returned. It...
Read full review of Juniper SRX Series Firewall »
Wesley Wang
DevOps System Engineer at a university
Tech support is fine. There is no need to improve it.
Read full review of Juniper EX Series Ethernet Switches »
Gerrard H
IT Support Engineer at a tech services company
We are certified to use this solution we have not needed the support. We solve a lot of the issues we have ourselves.
Read full review of Juniper Mist Wireless Access Points »
Darcy Hiebert
Network Architect - Contractor at a energy/utilities company
I would say that their technical support is ok, but it needs improvement. This is an area where they are not as good...
Read full review of Juniper SRX Series Firewall »
Anonymous User
Network Administrator at a government
The technical support services could be better. I encountered difficulties while renewing the maintenance contract.
Read full review of Juniper Mist Wireless Access Points »
Pratap Barik
Data Center Admin at a computer software company
I would rate technical support from Juniper as nine out of ten. With AI features and ChatGPT available, you can get...
Read full review of Juniper EX Series Ethernet Switches »
Anonymous User
System Engineer at a comms service provider
I have not contacted technical support directly. We have a different team who handle the technical requirements.
Read full review of Juniper EX Series Ethernet Switches »
Hussein Shamte
Operations Head at a retailer
Technical support is great. They are helpful and responsive.
Read full review of Juniper MX Series Routers »
Anonymous User
Network Operations Center Manager at a tech services company
The technical support is very good and the documentation on the website is very accessible. Some of the deployments...
Read full review of Juniper MX Series Routers »
Wesley Wang
DevOps System Engineer at a university
The technical is responsive, knowledgeable, and customer-friendly.
Read full review of Juniper QFabric »
Oscar Bashford
Network Operations Support at a tech services company
I believe there is something on Amazon and you can ask questions about the solution. I was trying to go through...
Read full review of Juniper vSRX »
Fendi
Sr Engineer at a construction company
Mist AI and Cloud's technical support is prompt.
Read full review of Mist AI and Cloud »
Anonymous User
Managing Consultant at a computer software company
I rate the support from the Juniper EX Series a nine out of ten.
Read full review of Juniper EX Series Ethernet Switches »
Ali Shan
Network Administrator at a tech company
I rate Juniper support eight out of 10.
Read full review of Juniper EX Series Ethernet Switches »
Anonymous User
Head of Network Operations at a tech company
A nine out of 10.
Read full review of Netrounds »
Ivan Sandano
Solution Architect at a retailer
Juniper Contrail Networking is designed to streamline and integrate networking solutions within OpenStack...
Read full review of Juniper Contrail Networking »
Anonymous User
Security Governance at a comms service provider
Sometimes, it is difficult to contact the Juniper support because we did not purchase the support package, as it was...
Read full review of Juniper SRX Series Firewall »

Review 1 of 30

Technical Support

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