Compare Forescout vs Juniper

Forescout

Based on 78 reviews.

Juniper

Based on 358 reviews.

Sample Customers

Popular Solutions

Forescout Platform

13 reviews

Forescout XDR

1 reviews

Juniper SRX Series Firewall

10 reviews

Juniper EX Series Ethernet Switches

13 reviews

Juniper vSRX

11 reviews

Top Industries

Computer Software Company

13%

Financial Services Firm

11%

Manufacturing Company

Government

Computer Software Company

15%

Financial Services Firm

Manufacturing Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Utpal Sinha
Sr Network Engineer at Momentive
We use the product for network access control.
Read full review of Forescout XDR »

Review 1 of 1

RahulSivanandan
Network Manager at Bread LLC
Mist AI and Cloud ( /products/mist-ai-and-cloud-reviews ) is primarily used for wireless solutions, with our...
Read full review of Mist AI and Cloud »
Mohd Yasir
IP Solution Architect /Deputy Manager at a manufacturing company
The main use case for the Juniper EX Series Ethernet Switches includes using protocols such as RSTP and VLAN for...
Read full review of Juniper EX Series Ethernet Switches »
Anonymous User
Manager Technical at a tech services company
Normally this is not a small business. This is the enterprise business and service provider and large enterprise,...
Read full review of Juniper QFX Series Switches »
Patrick Anaku
Senior Network Engineer at Roke Telkom
I work with an internet service provider in Uganda and have experience working with Juniper MX Series Routers, as we...
Read full review of Juniper MX Series Routers »
Jayesh Mohan
Senior Network Engineer at a consultancy
I have been using Juniper Mist Premium Analytics ( /products/juniper-mist-premium-analytics-reviews ) for almost...
Read full review of Juniper Mist Premium Analytics »

Review 1 of 5

Customer Service

Brook Debebe Hailu
Chief Technology Officer at Mehbub General Trading PLC
The solution's technical support can onboard more users. I rate the technical support a seven out of ten.
Read full review of Forescout Platform »
Kirill Timonin
Senior Information Security Engineer at Regnans
We have hardly needed support from the Forescout team.
Read full review of Forescout Platform »
Massimiliano La Camera
Business Development Account Manager at Xenia Network Solutions
The customer service could be improved, specifically regarding direct support presence.
Read full review of Forescout Platform »
Olajide Olusegun
Network Team Lead at Atlas Security
The technical support is great. They are trying to win the hearts of the customers by responding immediately to calls.
Read full review of Forescout Platform »
KimeangSuon
Pre-Sale Consultant at Yip In Tsoi Co., LTD.
For technical support, they have ActiveCare Basic, ActiveCare Advanced, and ActiveCare Premium. Mostly, I have used...
Read full review of Forescout Platform »
AmjadKhan1
Head of data centers at a non-profit
The technical support is not very good. We initially had issues installing the solution, and the support we received...
Read full review of Forescout Platform »
Peter Gignac
Lead Technologist at Booz Allen Hamilton
Technical support needs improvement. They are not very responsive to existing customers. My interactions with them...
Read full review of Forescout Platform »
Odai Halawani
Sr. Security Engineer at Topvision
I am working in the Security Operations team, which does not contact Forescout technical support directly. They are...
Read full review of Forescout Platform »
AmjadKhan1
Head of data centers at a non-profit
I had an issue with the license at the beginning but the support fixed the situation promptly the same day. I rate...
Read full review of Forescout Platform »
AdebayoKalejaiye
Senior Information Security Engineer at United Bank for Africa
I rate the support of the Forescout Platform a seven out of ten.
Read full review of Forescout Platform »
Senthil_Kumar
Assistant Manager at Hyundai Motor India Ltd
We have used the support and it has been good. However, sometimes we have missed them because of the timezone...
Read full review of Forescout Platform »
Anonymous User
Security Analyst at a retailer
Technical support from ForeScout is pretty good, with escalations made promptly when needed.
Read full review of Forescout Platform »
Anonymous User
Network Administrator at a logistics company
They were very receptive, wanted to know exactly what was going on, wanted examples, etc. They did what they needed...
Read full review of Forescout Platform »
Suraj Pethkar
System Administrator at Star india pvt ltd
The support from the Forescout Platform is great. I rate the support from Forescout Platform a nine out of ten.
Read full review of Forescout Platform »
Avraham Sonenthal
Senior Network Engineer at a government
Technical support is generally very good.
Read full review of Forescout Platform »
Anonymous User
Chief Operating Officer at a tech services company
Excellent. Our support engineer was extremely helpful and available.
Read full review of Forescout Platform »
Anonymous User
Product Manager at South Asian Technologies
Technical support is great. We find them to be quite knowledgeable and responsive. We're very satisfied with the...
Read full review of Forescout Platform »
Anonymous User
Pre-Sales Engineer at a tech services company
Customer Service: The Customer Service is very responsive and helpful. They managed to resolve most of our issues...
Read full review of Forescout Platform »
Anonymous User
Consultant at a tech services company
Technical support is good. I don't see any issues. The type of support you get depends on the contract that you sign....
Read full review of Forescout Platform »
Anonymous User
Products & Solutions Manager Cyber Security | Forensics at a tech services company
In terms of technical support, their engineering team is very rigid. They must provide us with some clear answers and...
Read full review of Forescout Platform »
Ricardo Martins
Network System Administrator at Compugraf
We haven't had to use their technical support.
Read full review of Forescout Platform »
Hakeem-Abdulkareem
CEO at Mazeedah
You often need in-person support, so Forescout should invest more in training its customers. Customers need to be...
Read full review of Forescout Platform »
Surodas Deb Roy
Chief Technology Officer at Penta Global Limited
We've never had to contact technical support. We've never had a need to do so yet. I can't speak to the level of...
Read full review of Forescout Platform »
Anonymous User
Information Security Manager at a legal firm
I'd rate ForeScout's technical support as fair-to-good.
Read full review of Forescout Platform »
Anonymous User
Chief Executive Officer at a tech services company
We have used technical support, it's been fine.
Read full review of Forescout Platform »
Jonathan Soto
Ingeniero Senior en seguridad y telecomunicaciones at a non-tech company
While I have never personally opened a case with technical support in the past, my colleague has. He found them to be...
Read full review of Forescout Platform »
Anonymous User
Information Security Architect at a financial services firm
Customer Service: Customer service is above average. Technical Support: Technical support is above average.
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Anonymous User
Network Administrator at a university
We have had mixed success with support. Sometimes we had amazing people who knew just what we needed and how to help...
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Moshiur RahmanKhan
CEO at a tech services company
Customer service and support is a four out of five overall. I am satisfied with the support I receive.
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Anonymous User
Global Network Security Specialist at a pharma/biotech company
Customer Service: Very good. Technical Support: Very good.
Read full review of Forescout Platform »

Review 1 of 30

Chinedu Onwurah
Global Juniper Presales at Westcon-Comstor
I would rate the technical support as a nine out of ten.
Read full review of Juniper Mist Wireless Access Points »
Raihan Hossain
Senior Network and Cyber Security Engineer (Team Lead) at Excel Technologies ltd
Juniper's technical support is highly responsive. Whenever I face a problem, I create a Mist ticket, and they respond...
Read full review of Juniper Mist Edge »
Mienkuan Sung
Technical Manager at Hwacom Systems Inc.
Technical support has been very helpful and responsive to us. We are satisfied with the level of service on offer.
Read full review of Juniper MX Series Universal Routing Platforms »
Ibrahim Reda
Network and Security Engineer at CITG - Continental Information and Telecom Group
I would rate its customer support five out of ten.
Read full review of Junos Space Network Director »
Marc Gaethofs
ICT manager at Thys Bouwprojecten
It is noteworthy that some challenges arose initially during the transition when Juniper took over. I vaguely recall...
Read full review of Mist AI and Cloud »
Mark Houtz
Senior Network Engineer at Northeastern Utah Educational Services
I rate the support of Juniper Wireless AP a five out of five. I recently spoke to one of their support engineers to...
Read full review of Juniper Mist Wireless Access Points »
Owais Malik
IT Administrator at Humane™
We do not have experience with customer service and support.
Read full review of Juniper vSRX »
Ed Machac
Senior programmer at Fakultní nemocnice u sv.Anny v Brně
The technical support is great and professional. There are various forms of support, extensive documentation,...
Read full review of Juniper QFX Series Switches »
Kasun De Silva
System Engineer at South Asian Technologies
So far, we haven't had any reason to contact technical support since the implementation was pretty straightforward.
Read full review of Mist AI and Cloud »
IhorShtanko
Juniper Technical Consultant at MUK
I provide technical support myself. Before, I found solutions myself. I don't usually need technical support for the...
Read full review of Juniper SRX Series Firewall »
Barrett Lamothe
Sr. Enterprise Hardware Consultant at a tech services company
Most of the feedback that I've got from my clients related to Juniper's support is that their support is okay. It is...
Read full review of Juniper SRX Series Firewall »
KyeJewell
Senior IT Support Engineer at a hospitality company
In the past two years, I've only had to call Juniper twice. One was for a switch issue and one was for one of our...
Read full review of Juniper EX Series Ethernet Switches »
Anonymous User
Information Technology Security Engineer at a tech services company
The technical support is satisfactory.
Read full review of Juniper MX Series Routers »
Sergey Martynyuk
Works at ITBiz Solutions
Regarding technical support, I have opened tickets a couple of times per month, and the response time is generally...
Read full review of Juniper MX Series Routers »
Anonymous User
Senior Network Planning Engineer at a comms service provider
We have technical experts who have helped us in the past. They were quite supportive. They were both responsive and...
Read full review of Juniper vSRX »
Anonymous User
Key Account Manager at a consultancy
Technical support is a little worse than Cisco but better than everybody else.
Read full review of Juniper SRX Series Firewall »
Steve Nou
Infrastructure Engineer at a manufacturing company
I haven't dealt much with technical support, however, the one or two times I did, it was a good experience. I would...
Read full review of Juniper Mist Wireless Access Points »
Anonymous User
Business Development Manager at a tech vendor
Technical support is excellent. They are extremely helpful and responsive. We are quite satisfied with their level of...
Read full review of Juniper WLC Series »
Anonymous User
Director at a tech services company
The solution offers very good technical support. We've found them to be helpful and responsive. We don't have...
Read full review of Juniper SRX Series Firewall »
Tarek Menshawy
Senior Network and Security Consultant, JNCIE-SEC#408 at a financial services firm
I think they have professional support. Support is really good, they are professional engineers. Customer support is...
Read full review of Juniper SRX Series Firewall »
Anonymous User
IP Engineer at a comms service provider
The support is good.
Read full review of Juniper MX Series Routers »
Anonymous User
Senior Network Engineer at a tech services company
Technical support is pretty good. I would rate it eight out of 10.
Read full review of Juniper SRX Series Firewall »
Anonymous User
Network Administrator at a government
The technical support services could be better. I encountered difficulties while renewing the maintenance contract.
Read full review of Juniper Mist Wireless Access Points »
Richard A. LaJambe
Senior Network Administrator at Zetec, Inc.
I have used technical support quite a bit, and they are really good. I would rate them an eight out of ten. There is...
Read full review of Juniper SRX Series Firewall »
Anonymous User
Sr Pre-sales Network & Security Consultant at a consultancy
I would rate customer service at nine out of ten.
Read full review of Mist AI and Cloud »
RobNelson
National Marketing Manager at a comms service provider
For Juniper, the customer service is very good. However, for Juniper Wireless and Mist, there is no support available.
Read full review of Juniper WLC Series »
Patrick Anaku
Senior Network Engineer at Roke Telkom
Technical support from Juniper rates as an eight on a scale from one to ten. Although we currently do not use their...
Read full review of Juniper MX Series Routers »
Anonymous User
IT System Engineer at a computer software company
Technical support is brilliant, but I guess you have to pay for it.
Read full review of Juniper SRX Series Firewall »
Anonymous User
Senior Project Engineer at a comms service provider
The customer service for this solution is good but there is still room for improvement.
Read full review of Juniper MX Series Universal Routing Platforms »
Mazhar Saeed
Network Communication Specialist at Statelife
Regarding technical support, we don't require any because we use these devices underutilized, and it's working fine.
Read full review of Juniper SRX Series Firewall »

Review 1 of 30

Technical Support

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