Compare Faronics vs SentinelOne

Faronics

Based on 1 review.

SentinelOne

Based on 515 reviews.

Sample Customers

Faronics Anti-Virus

Glenpool Public Schools, Ballston Spa Central School District

Faronics Anti-Executable

Sudbury, ON, Softchoices Sustainability

SentinelOne Singularity Endpoint

Havas, Flex, Estee Lauder, McKesson, Norfolk Southern, JetBlue, Norwegian airlines, TGI Friday, AVX, Fim Bank

Popular Solutions

Faronics Deep Freeze

0 reviews

SentinelOne Singularity Endpoint

112 reviews

SentinelOne Singularity Cloud Security

57 reviews

SentinelOne Wayfinder Threat Detection and Response

17 reviews

Top Industries

University

13%

Government

12%

Comms Service Provider

11%

Computer Software Company

Outsourcing Company

Financial Services Firm

Manufacturing Company

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Salahuddin Dalhatu
IT Operations Officer (SCOPE) at United Nations World Food Programme

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Review 1 of 1

Vaibhav Mahendra Kolhe
Soc Analyst at Softcell Technologies Limited
The primary use cases for SentinelOne Singularity Complete include endpoint security to detect, prevent, and respond...
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Md Rafique
Desktop support Engineer at a outsourcing company
My primary use case for SentinelOne Wayfinder Threat Detection and Response is to proactively detect, investigate,...
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GANESAN K
Senior Technical Engineer at Safezone Secure Solutions Private Limited
Purple AI addresses queries and analysis on threats. If you have a threat incident while using the SentinelOne...
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Anonymous User
System Engineer at a consultancy
My main use case for SentinelOne Singularity AI SIEM is centralized log management, fast threat detection, and...
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KetanPatel7
Software Developer at Softcell Technologies Limited
I have recently used SentinelOne Singularity Cloud Security. We also have the CrowdStrike EDR tool, which is similar...
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Review 1 of 5

Customer Service

Salahuddin Dalhatu
IT Operations Officer (SCOPE) at United Nations World Food Programme
The technical support is excellent. They are persistent and thorough with their investigations and are extremely...
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Review 1 of 1

Karsh Trivedi
Security Engineer at Payatu
I am not currently in touch with technical support for SentinelOne Singularity Endpoint as I am in the early...
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PradeepBhat
Security Engineering Manager at a media company
I rate SentinelOne Singularity Cloud Security support 7 out of 10. Before SentinelOne acquired SentinelOne...
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Rajeev Babu
Sr. System Administrator at Danube Group
Their technical support is very nice. I would rate them a five out of five.
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Jay Collins
Director of IT & Data Security at a university
I rate SentinelOne support eight out of 10. I've only contacted them indirectly through a coworker, but it went well....
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Ahmed Elbokhari
IT Security Engineer at Woodward, Inc.
We have used technical support a few times, and they were excellent and very competent.
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Olive Kusumbara
Consultant at a tech services company
I think technical support is quite good; we have been in contact quite occasionally, and they provide expected answers.
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Muhammad Nasim-Nasri
Senior Manager Of Cyber Security at Ernst & Young
Regarding technical support from SentinelOne, my team is working on that aspect. They have not reported any issues so...
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Jairo Avritchir
Director of Technology and Digital Transformation at Banco Fibra
Technical support is good. When you need help from Microsoft, there is a long list of resources to help understand...
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Abuzar Khan
Cybersecurity Engineer at Gigabit Technologies Pvt Ltd
My impression of the SentinelOne Vigilance team support is very positive. Their breach responders and security...
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OluwatoyeseAgoro
Information Security Engineer at Cybervergent
The support personnel always want to share links instead of joining sessions. Getting them on sessions that would...
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Sandesh Khatal
Soc Analyst at Softcell Technologies Limited
Technical support is very important, and I would rate it nine out of ten.
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Aman Mishra
Cloud Engineer at a tech services company
I have contacted them quite a few times. They are pretty good. They are within their SLAs. I have never raised a...
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Fatima Nezhadian
Security Analyst at MPAC
Technical support is super helpful.
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Cem BALIK
Information Technologies Manager at VAS Bilisim Teknolojileri A.S
Technical support has been very good and we are quite pleased with them.
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Ran Netaneli
Chief Technology Officer at 010 cloud
I do not believe SentinelOne's customer service is good. They do not meet their SLA commitments. You need to chase...
Read full review of SentinelOne Wayfinder Threat Detection and Response »
Anonymous User
Solution Cloud Architect at a insurance company
We've had our support directly reach out to theirs. Sometimes they address items slowly; sometimes they are faster....
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Anonymous User
Technical Account Manager at a computer software company
I would rate the support of SentinelOne Singularity Complete overall as a six out of ten.
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Thorsten Trautwein-Veit
Offensive Security Certified Professional at Schuler Group
My overall experience with their technical support has been positive.
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Todd Christensen
Business Information Security Officer at McKensson
With nearly 30 years in IT, I've worked with every major vendor, and none have matched SentinelOne's responsiveness...
Read full review of SentinelOne Singularity Identity »
SameerJadhav
SOC Analyst at Softcell Technologies Limited
I rate the technical support for SentinelOne Singularity Endpoint as 8 out of 10.
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Anonymous User
SecOps Lead at a manufacturing company
We've had nothing but fantastic things to say about the support. Our technical account manager is great, and the...
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Mohsinoddin Mohammed
Senior Information Security Principal at a venture capital & private equity firm
I would rate the technical support from SentinelOne as 8.5 out of ten.
Read full review of SentinelOne Singularity AI SIEM »
Kevin Thompson.
Director of information technology at Stuart & Branigin LLP
The technical support provided for SentinelOne Singularity Complete is a seven out of ten because the team takes...
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Hamza ANAYE
Security Engineer at METAINNO
The support provided by SentinelOne Vigilance's team of breach responders and security researchers positively impacts...
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Anonymous User
IT Manager at a sports company
Their support is good. Whenever we have doubts, we get proper support. We connect with them and resolve the issue. I...
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Anonymous User
Director Information Technology at a wellness & fitness company
I am satisfied with the support from SentinelOne.
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Anonymous User
Sr. Information Security Manager at a computer software company
They have excellent support. There are security vendors who take up to 48 hours to just answer back a "Hello,"...
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Nikhil_Patil
IT Developer at a construction company
I rate technical support eight out of ten, indicating satisfaction with the support provided.
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Neeraj Arde
Solution architect at ACC
Customer service and support are excellent. They respond promptly, and the technical support is knowledgeable and...
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Mohsinoddin Mohammed
Senior Information Security Principal at a venture capital & private equity firm
I rate their technical support as very responsive and good. Whenever I raise a ticket regarding any product or...
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Review 1 of 30

Technical Support

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