Compare Elastic vs Securonix Solutions

Elastic

Based on 230 reviews.

Securonix Solutions

Based on 39 reviews.

Latest Research

Buyer's Guide

Elastic Security vs. Securonix Next-Gen SIEM

September 2026

Securonix Next-Gen SIEM vs. Elastic Security

Updated: September 2026

Buyer's Guide

Elastic Security vs. Securonix Next-Gen SIEM

September 2026

Elastic Security vs. Securonix Next-Gen SIEM

Updated: September 2026

Overview

Elasticsearch is a search server based on Lucene. It provides a distributed, multitenant-capable full-text search engine with a RESTful web interface and schema-free JSON documents. Elasticsearch is developed in Java and is released as open source under the terms of the Apache License. Elasticsearch is the second most popular enterprise search engine. Shay Banon created Compass in 2004. Elasticsearch BV was founded in 2012 to provide commercial solutions around Elasticsearch and related software.

Information Not Available

Sample Customers

Elastic Security

Texas A&M, U.S. Air Force, NuScale Power, Martin's Point Health Care

Securonix Next-Gen SIEM

Dtex Systems, Pfizer, Western Union, Harris, ITG

Securonix SOAR

Intermountain Healthcare, Pfizer

Popular Solutions

Elastic Search

38 reviews

Elastic Security

5 reviews

Elastic Observability

6 reviews

Securonix Next-Gen SIEM

7 reviews

Securonix UEBA

1 reviews

Top Industries

Financial Services Firm

10%

Comms Service Provider

Outsourcing Company

Computer Software Company

Outsourcing Company

12%

Construction Company

10%

Manufacturing Company

10%

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Stefan Decuypere
Technology Consultant at Hybrid software
My use case for Elastic Observability is observability, as we upload our customers' data, including logs, and when...
Read full review of Elastic Observability »
Mohammed-Abdelalim
Assistant Vice President at QualityKiosk Technologies Pvt. Ltd.
I have dealt with all of them: Elasticsearch, Kibana, Logstash, Beats, Elastic Agent, and Fleet, because I need to...
Read full review of Packetbeat »
Laurentiu Popescu
Chief Product Officer at ClusterPower
We use Elastic Security internally, and we also use it to provide managed services to our corporate customers. So, we...
Read full review of Elastic Security »
Anonymous User
Senior Software Engineer at a consultancy
I have been using Elastic Search for the last five years. I have a couple of use cases. First, I use it for logging...
Read full review of Elastic Search »
Lakshmi Bodepu
Senior Consultant at Skillfield
I work as an Elastic consultant, so I am interested in learning about other tools. The ability to deploy Elastic...
Read full review of Elastic Stack »

Review 1 of 5

Anonymous User
Assistant VP, Idm Compliance at a financial services firm
We have actually used our company, which is a large one, and we are using multiple Securonix Next-Gen SIEM...
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
My primary use case for Securonix UEBA is user threat notification and user behavior analysis.
Read full review of Securonix UEBA »

Review 1 of 2

Customer Service

SRIDHAR KARRA
Chief Operating Officer at Integra Micro Software Services, Bangalore
About the technical support, I would say that so far it has been good.
Read full review of Elastic Observability »
Saurav Kumar
Senior security architecture at National Payment Corporation Of India
We subscribed to NGINX for technical support, and they were helpful during the installation phase. There is a lack of...
Read full review of Elastic Search »
Anderson Gil
Software Engineer at Contractor
In the case scenario when we need to face support, support was really useful, and they answered the questions in a...
Read full review of Elastic Search »
Vaibhav Shukla
Staff Software Engineer at Agoda
I would rate Elastic Search's technical support as nine out of ten.
Read full review of Elastic Search »
Dilip Kumar Bondugula
Senior System Engineer at EPAM Systems
I would rate their technical support a nine because they are pretty reachable every time.
Read full review of Elastic Search »
Mustafa Husny
Senior System Engineer at Techline-eg
The product's technical support is great. Even the community forums are helpful, where users can post their questions...
Read full review of Elastic Observability »
Muhammad Mustafa Amin Shah
Lead Engineer at Spidersilk
Elastic Search's technical support receives a rating of eight.
Read full review of Elastic Search »
Sudeera Mudugamuwa
Co-Founder at a tech vendor
We have not contacted technical support. We had a couple of issues that we were able to resolve by looking up the...
Read full review of Elastic Search »
Charan Teja Sana
Senior Consultant at HGS - Hinduja Global Solutions
Slack community of Elastic is good.
Read full review of Elastic Stack »
Samuel Schubert
Team Lead Transformation at rku.it GmbH
The technical support is good.
Read full review of Elastic Observability »
Anderson Linares
Solution ingenier at Quipux S.A.S do Brasil
I haven't used their support, however, a colleague I talked to about this platform with has used it.
Read full review of Elastic Search »
Mohammed-Abdelalim
Assistant Vice President at QualityKiosk Technologies Pvt. Ltd.
I rate technical support from Elastic at a six out of 10. They are very responsive in support, but they are not...
Read full review of Elastic Observability »
Chandrasekaran Vishnusekar
IT Tech consultant at Bosch
Customer support for Elastic Cloud (Elasticsearch Service) is great, as I have mentioned in the past; they provide...
Read full review of Elastic Cloud (Elasticsearch Service) »
Anonymous User
Managing Director at a tech vendor
The available documentation and the skill level that we have in the team has been enough. So far, we haven't used...
Read full review of Elastic Observability »
André Luiz Girol
Engineering Manager at MaisTODOS
The product's tech support is very helpful and skilled.
Read full review of Elastic Search »
Gamal Alief
Business Development Manager at a manufacturing company
We can ask for technical support, but sometimes, we need to solve the problems quickly. Since the error code is not...
Read full review of Elastic Stack »
TeguhBudyantara
Professional Services Manager at PT Korelasi Persada Indonesia
Elastic support is good.
Read full review of Elastic Security »
Anonymous User
Performance Practice Specialist at a local government
I did not contact Elastic Support directly. However, I worked alongside a local vendor during the proof of concept,...
Read full review of Elastic Security »
Anonymous User
Engineering at a security firm
Elastic Stack's technical support is not suitable, specifically regarding response time. The quality of support is...
Read full review of Elastic Stack »
Lakshmi Bodepu
Senior Consultant at Skillfield
I would rate their technical support a seven. The support personnel I work with are knowledgeable and helpful....
Read full review of Elastic Stack »
Elie Ghattas
Security Lead at a tech vendor
I have contacted technical support because we encountered issues when we started using the Elastic integrations, some...
Read full review of Elastic Search »
Manoj Kumar
Solutions Architect at Xebia
Technical support for Elastic Search is satisfactory, with quick solutions provided by support teams and active open...
Read full review of Elastic Search »
Kumar Mahadevan
IT Infrastructure Analyst at AG Group
The customer service is very good.
Read full review of Elastic Search »
Randall Hinds
Program Manager - Enterprise Command Center at a financial services firm
Not applicable, for my team's experience with ELK. Being a FOSS, there is limited support from Elastic without a...
Read full review of Elastic Search »
Anonymous User
Information Security Engineer at a financial services firm
I do not interface directly with technical support from Elastic. Another colleague manages that aspect.
Read full review of Elastic Search »
Anonymous User
IT at a tech vendor
I never had to be in contact with technical support. I mainly rely on the communities around the solution and that is...
Read full review of Elastic Security »
Anonymous User
I.T. Manager at a healthcare company
I did contact them one time when an upgrade process went awry and they were able to resolve the issues and take care...
Read full review of Elastic Beats »
Anonymous User
Chief Consultant at a government
I do not often communicate with the technical support of Elastic Search. That's the engineering department's...
Read full review of Elastic Search »
Anonymous User
DevOps/System Administrator at a consultancy
To date, we haven't had the chance to use Elasticsearch's technical support.
Read full review of Elastic Search »
ShinichiYamamisaka
Consultant at SMRJ
I would rate the technical support by Elastic as five or six out of ten. There is a problem there. They should...
Read full review of Elastic Stack »

Review 1 of 30

Rafael-Barrios
Cybersecurity SE at a tech vendor
I have had to call support three or four times, and I would rate them a ten out of ten.
Read full review of Securonix Next-Gen SIEM »
Indrajit Ghosh
Cyber Security Consultant at LTI - Larsen & Toubro Infotech
Technical support is good, but sometimes we face delays with responses. I would rate technical support as nine out of...
Read full review of Securonix Next-Gen SIEM »
Ibrahim Albalawi
SOC Leader at a tech consulting company
Most of the time, their support is very good, but sometimes, we had to escalate the issues. Sometimes, we opened a...
Read full review of Securonix Next-Gen SIEM »
Andres Fuentes
SOC Analyst at ComWare S.A
I would rate their support at 8.5 to nine out of 10. Sometimes it has taken a little while because the investigation...
Read full review of Securonix Next-Gen SIEM »
Pavan Lingam
Cyber Security - Consultant at LTI - Larsen & Toubro Infotech
I rate the technical support a nine out of ten. They're friendly. Whenever we have a P1 issue, we write an email and...
Read full review of Securonix Next-Gen SIEM »
NELSON COIMBRA DA SILVA
Cyber Security Sales Engineer Manager at a comms service provider
Since I work in the sales team, I didn't need technical support. My role is mainly focused on discussing and selling...
Read full review of Securonix Next-Gen SIEM »
Sebastian Velazquez
Cyber Intelligence Supervisor at a tech services company
Support is an area for improvement because it takes a little time for them to attend to tickets. And regarding more...
Read full review of Securonix Next-Gen SIEM »
Kris Nawani
Co-Founder/Director at Bangkok MSP Company Limited
I haven't contacted the technical support since we have a strong in-house team.
Read full review of Securonix Next-Gen SIEM »
Sudhakaran Krishnan
Consultant at LTI - Larsen & Toubro Infotech
The technical support is fine. I would rate them as eight out of 10.
Read full review of Securonix Next-Gen SIEM »
Mohamad Ammar
Services Sales Consultant at Alpha
Technical support for Securonix is good. I rate the technical support an eight out of ten. I don't give a ten out of...
Read full review of Securonix Next-Gen SIEM »
Amit Chopra
CEO/Executive Director at Iconic Engines
We work with a lot of vendors and a lot of companies, but the support that we have gotten from Securonix, from their...
Read full review of Securonix Next-Gen SIEM »
Francesco Andre Castro Montoya
Security Developer at a tech consulting company
We have had some slightly delayed response times from technical support, but it is nothing out of the ordinary.
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
The support system is not very good as of now. They have a local support team based here and in India.
Read full review of Securonix UEBA »
Anonymous User
Works
The technical support from Securonix is good. If I raise a ticket, it initially goes to the L1 team, but the next...
Read full review of Securonix Next-Gen SIEM »
Yi Liu
Principal Member of Technical Staff at AT&T
On a scale of one to ten, I'll give Securonix tech support a ten. They're extremely knowledgeable, they're able to...
Read full review of Securonix UEBA »
Sanjay-Kulkarni
Manager Security Operation Center at a tech services company
The technical support is okay.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Executive Vice President,Global Head at a tech vendor
As platinum partners, we have excellent technical support. We have had no issues.
Read full review of Securonix UEBA »
Anonymous User
Cyber Security Analyst at a retailer
Their support was pretty good. We didn't have any issues there. They were pretty fast. Anytime we had downtime or any...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Lead Security Engineer at a tech services company
I deal with their tech support on an almost daily basis. I would give it a 6 out of 10.
Read full review of Securonix UEBA »
Jeanpierre Soto Salvatierra
Head of Cybersecurity at a tech services company
The support is excellent. At the service level, they attend to us quickly. We have a post-sale person who follows up...
Read full review of Securonix Next-Gen SIEM »
Ishika Garg
Senior Security Consultant at LTI - Larsen & Toubro Infotech
Their support has improved it a lot, They do support us or they do reply to us, but they need to be very fast. They...
Read full review of Securonix Next-Gen SIEM »
Bavan Balakrishnan
Senior SOC Developer at XVE Security
Customer support is rated around seven to eight out of ten. The support system requires creating support requests,...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Assistant VP, Idm Compliance at a financial services firm
For technical support, I can rate it as seven. They also have the same issues other vendors are facing. They are good...
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
I find customer service to be very good.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Regional Director, Customer Success (GTM Solutions & Services) at a tech services company
Technical support is terrible. they are very bad. They are not helpful or responsive, and we were quite disappointed...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Lead Security Engineer at a tech services company
Six months ago, if someone asked me about the support, I would say, "Not good." Now, the support is pretty effective....
Read full review of Securonix Next-Gen SIEM »
Greg Stewart
Director of Intellectual Property Protection at a pharma/biotech company
I would give them a ten out of ten on technical support. In the past, we did have some issues with their technical...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Security Specialist at a tech vendor
We are not raising any questions with customer service or support.
Read full review of Securonix Next-Gen SIEM »
GarySingh
Cyber Security Team Lead at Avalara
In the initial setup itself we needed to dive deep into this. We had some deep technical questions and we were lucky...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
SVP Insider Threat at a financial services firm
Technical support is fairly good. I meet with them on a weekly basis. I give them any concerns, issues, use-case...
Read full review of Securonix Next-Gen SIEM »

Review 1 of 30

Technical Support

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