Compare Elastic vs Securonix Solutions

Elastic

Based on 230 reviews.

Securonix Solutions

Based on 39 reviews.

Latest Research

Buyer's Guide

Elastic Security vs. Securonix Next-Gen SIEM

June 2026

Securonix Next-Gen SIEM vs. Elastic Security

Updated: June 2026

Buyer's Guide

Elastic Security vs. Securonix Next-Gen SIEM

June 2026

Elastic Security vs. Securonix Next-Gen SIEM

Updated: June 2026

Overview

Elasticsearch is a search server based on Lucene. It provides a distributed, multitenant-capable full-text search engine with a RESTful web interface and schema-free JSON documents. Elasticsearch is developed in Java and is released as open source under the terms of the Apache License. Elasticsearch is the second most popular enterprise search engine. Shay Banon created Compass in 2004. Elasticsearch BV was founded in 2012 to provide commercial solutions around Elasticsearch and related software.

Information Not Available

Sample Customers

Elastic Security

Texas A&M, U.S. Air Force, NuScale Power, Martin's Point Health Care

Securonix Next-Gen SIEM

Dtex Systems, Pfizer, Western Union, Harris, ITG

Securonix SOAR

Intermountain Healthcare, Pfizer

Popular Solutions

Elastic Search

40 reviews

Elastic Security

6 reviews

Elastic Observability

7 reviews

Securonix Next-Gen SIEM

8 reviews

Securonix UEBA

1 reviews

Top Industries

Financial Services Firm

10%

Computer Software Company

Comms Service Provider

Manufacturing Company

Construction Company

11%

Manufacturing Company

10%

Outsourcing Company

10%

Comms Service Provider

10%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Mohammed-Abdelalim
Assistant Vice President at QualityKiosk Technologies Pvt. Ltd.
A typical use case for Elastic Observability is a centralized logging system. That's what it does. My relationship...
Read full review of Elastic Observability »
Mohammed-Abdelalim
Assistant Vice President at QualityKiosk Technologies Pvt. Ltd.
I have dealt with all of them: Elasticsearch, Kibana, Logstash, Beats, Elastic Agent, and Fleet, because I need to...
Read full review of Packetbeat »
Laurentiu Popescu
Chief Product Officer at ClusterPower
We use Elastic Security internally, and we also use it to provide managed services to our corporate customers. So, we...
Read full review of Elastic Security »
Anonymous User
Senior Software Engineer at a consultancy
I have been using Elastic Search for the last five years. I have a couple of use cases. First, I use it for logging...
Read full review of Elastic Search »
Lakshmi Bodepu
Senior Consultant at Skillfield
I work as an Elastic consultant, so I am interested in learning about other tools. The ability to deploy Elastic...
Read full review of Elastic Stack »

Review 1 of 5

Anonymous User
Assistant VP, Idm Compliance at a financial services firm
We have actually used our company, which is a large one, and we are using multiple Securonix Next-Gen SIEM...
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
My primary use case for Securonix UEBA is user threat notification and user behavior analysis.
Read full review of Securonix UEBA »

Review 1 of 2

Customer Service

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Governance and Compliance Manager at NBS Bank
Technical support is quite helpful and responsive. However, it could always be faster.
Read full review of Elastic Security »
Sinan ŞENGÖR
Solutions Consultant at a tech services company
They do not have technical support. They have community support and documentation to help with troubleshooting. We've...
Read full review of Elastic Security »
Mohammed-Abdelalim
Assistant Vice President at QualityKiosk Technologies Pvt. Ltd.
I rate technical support from Elastic at a six out of 10. They are very responsive in support, but they are not...
Read full review of Elastic Observability »
Mustafa Husny
Senior System Engineer at Techline-eg
The product's technical support is great. Even the community forums are helpful, where users can post their questions...
Read full review of Elastic Observability »
Anshuman Kishore
Director Product Development at Mycom Osi
We've dealt with technical support in the past and have had very positive experiences. We are satisfied with the...
Read full review of Elastic Search »
AkashKumar3
Engineer at a outsourcing company
We are in constant contact with technical support because we have a large amount of projects in our wing. Mostly, in...
Read full review of Elastic Search »
Mustafa Duran
I Specialist Security Engineer I at Platin Bilisim
The technical support is responsive and helpful. They were very helpful. I would rate technical support a 10.
Read full review of Elastic Security »
Samuel Schubert
Team Lead Transformation at rku.it GmbH
The technical support is good.
Read full review of Elastic Observability »
Balamurali P
Solution Architect at a tech consulting company
The technical support is good, however, having domain expertise on ELK is necessary to implement it. It would be...
Read full review of Elastic Stack »
Mohammed-Abdelalim
Assistant Vice President at QualityKiosk Technologies Pvt. Ltd.
Elastic does not provide proper support for Logstash worldwide, and I rate their technical support as one out of ten.
Read full review of Logstash »
Anonymous User
Director IT at a retailer
The solution's technical support is good. Elastic Stack has good customer service managers who respond well to my...
Read full review of Elastic Stack »
Anonymous User
EChannel IT Architect at a tech vendor
I would rate technical support with a nine out of 10. Support is very reactive and proactive.
Read full review of Elastic Search »
PHILIP OLANIYAN
Relationship Manager at Snapnet Ltd
The customer service and support are very nice.
Read full review of Elastic Search »
Anonymous User
Security Operation Center Analyst at Sadad
I do not use the commercial version so I cannot comment on technical support. The open-source community is very...
Read full review of Elastic Security »
Franco Fontana
Business Intelligence at UTE
We have only used their community support from the discuss.elastic.co site.
Read full review of Elastic Search »
Anonymous User
Cyber Security Consultant at a tech services company
There is no technical support for the open-source, free version.
Read full review of Elastic Security »
Anonymous User
Senior DevOps Engineer at a financial services firm
We have been open to solutions and haven't really had a need to rely on technical support. We've relied mostly on...
Read full review of Elastic Search »
Anonymous User
Data Scientist at a tech vendor
I haven't needed to contact technical support. The forums are pretty good and most of the things that I need to ask...
Read full review of Elastic Search »
Elie Ghattas
Security Lead at a tech vendor
I have contacted technical support because we encountered issues when we started using the Elastic integrations, some...
Read full review of Elastic Search »
Anonymous User
NOC Manager/Network Administrator at a tech vendor
Technical support is good. We're satisfied with the level of support we receive.
Read full review of Elastic Beats »
PH Chiu
Consultant at a tech services company
I would rate technical support from Elastic Search as three out of ten. The main issue is a general sum of all...
Read full review of Elastic Search »
Luke Kabamba
Senior Solutions Architect at a tech services company
I've seen a lot of improvement over the last five years. Five years ago, there was a little bit of tech support but...
Read full review of Elastic Search »
Gamal Alief
Business Development Manager at a manufacturing company
We can ask for technical support, but sometimes, we need to solve the problems quickly. Since the error code is not...
Read full review of Elastic Stack »
Prabhanshu Pandit
Programmer at a tech services company
ELK documentation is very good, so never needed to contact technical support.
Read full review of Elastic Security »
MarioReale
Cloud Engineer at GARR
We did not have to contact technical support.
Read full review of Elastic Security »
Anoobis Bhaskaran
Lead Software Engineer at Glastechnische Industrie Peter LISEC GmbH
The solution's documentation is perfectly fine.
Read full review of Elastic Observability »
PH Chiu
Consultant at a tech services company
I haven't escalated any issues with the Elastic Security technical support team.
Read full review of Elastic Security »
Anonymous User
Solutions Architect at a computer software company
The is a comprehensive online community that I have used for support.
Read full review of Elastic Observability »
Lakshmi Bodepu
Senior Consultant at Skillfield
I would rate their technical support a seven. The support personnel I work with are knowledgeable and helpful....
Read full review of Elastic Stack »
Murat ERAYDIN
Owner and CEO at Karmasis
We got 60 days of development consultancy with them. Until we sign the agreement, they were quick and prompt. After...
Read full review of Elastic Search »

Review 1 of 30

Mohammed Nadeem Rais
Lead - Cyber Security at NMC Healthcare
Securonix is generally regarded for its strong customer service and support, which is a critical factor in ensuring...
Read full review of Securonix Next-Gen SIEM »
Indrajit Ghosh
Cyber Security Consultant at LTI - Larsen & Toubro Infotech
Technical support is good, but sometimes we face delays with responses. I would rate technical support as nine out of...
Read full review of Securonix Next-Gen SIEM »
Kris Nawani
Co-Founder/Director at Bangkok MSP Company Limited
I haven't contacted the technical support since we have a strong in-house team.
Read full review of Securonix Next-Gen SIEM »
Rafael-Barrios
Cybersecurity SE at a tech vendor
I have had to call support three or four times, and I would rate them a ten out of ten.
Read full review of Securonix Next-Gen SIEM »
NELSON COIMBRA DA SILVA
Cyber Security Sales Engineer Manager at a comms service provider
Since I work in the sales team, I didn't need technical support. My role is mainly focused on discussing and selling...
Read full review of Securonix Next-Gen SIEM »
Sudhakaran Krishnan
Consultant at LTI - Larsen & Toubro Infotech
The technical support is fine. I would rate them as eight out of 10.
Read full review of Securonix Next-Gen SIEM »
Andres Fuentes
SOC Analyst at ComWare S.A
I would rate their support at 8.5 to nine out of 10. Sometimes it has taken a little while because the investigation...
Read full review of Securonix Next-Gen SIEM »
Pavan Lingam
Cyber Security - Consultant at LTI - Larsen & Toubro Infotech
I rate the technical support a nine out of ten. They're friendly. Whenever we have a P1 issue, we write an email and...
Read full review of Securonix Next-Gen SIEM »
Ibrahim Albalawi
SOC Leader at a tech consulting company
Most of the time, their support is very good, but sometimes, we had to escalate the issues. Sometimes, we opened a...
Read full review of Securonix Next-Gen SIEM »
Jeanpierre Soto Salvatierra
Head of Cybersecurity at a tech services company
The support is excellent. At the service level, they attend to us quickly. We have a post-sale person who follows up...
Read full review of Securonix Next-Gen SIEM »
Sanjay-Kulkarni
Manager Security Operation Center at a tech services company
The technical support is okay.
Read full review of Securonix Next-Gen SIEM »
Yi Liu
Principal Member of Technical Staff at AT&T
On a scale of one to ten, I'll give Securonix tech support a ten. They're extremely knowledgeable, they're able to...
Read full review of Securonix UEBA »
Francesco Andre Castro Montoya
Security Developer at a tech consulting company
We have had some slightly delayed response times from technical support, but it is nothing out of the ordinary.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Leader - Investigations, Insider Threat at a tech services company
Technical support is excellent.
Read full review of Securonix Next-Gen SIEM »
Greg Stewart
Director of Intellectual Property Protection at a pharma/biotech company
I would give them a ten out of ten on technical support. In the past, we did have some issues with their technical...
Read full review of Securonix Next-Gen SIEM »
Edward Ruprecht
Lead Cyber Security Engineer at a insurance company
Their technical support has been pretty helpful. We have a lot of direct contacts with some of the higher-level...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Regional Director, Customer Success (GTM Solutions & Services) at a tech services company
Technical support is terrible. they are very bad. They are not helpful or responsive, and we were quite disappointed...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
SVP Insider Threat at a financial services firm
Technical support is fairly good. I meet with them on a weekly basis. I give them any concerns, issues, use-case...
Read full review of Securonix Next-Gen SIEM »
Mohamad Ammar
Services Sales Consultant at Alpha
Technical support for Securonix is good. I rate the technical support an eight out of ten. I don't give a ten out of...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
VP International Business and Alliances at a tech services company
They excel in response times and quick reactions when there's an actual threat. We work with a particular team which...
Read full review of Securonix Next-Gen SIEM »
Amit Chopra
CEO/Executive Director at Iconic Engines
We work with a lot of vendors and a lot of companies, but the support that we have gotten from Securonix, from their...
Read full review of Securonix Next-Gen SIEM »
Ishika Garg
Senior Security Consultant at LTI - Larsen & Toubro Infotech
Their support has improved it a lot, They do support us or they do reply to us, but they need to be very fast. They...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Lead Security Engineer at a tech services company
Six months ago, if someone asked me about the support, I would say, "Not good." Now, the support is pretty effective....
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Cyber Security Analyst at a retailer
Their support was pretty good. We didn't have any issues there. They were pretty fast. Anytime we had downtime or any...
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
The support system is not very good as of now. They have a local support team based here and in India.
Read full review of Securonix UEBA »
Anonymous User
Assistant VP, Idm Compliance at a financial services firm
For technical support, I can rate it as seven. They also have the same issues other vendors are facing. They are good...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Executive Vice President,Global Head at a tech vendor
As platinum partners, we have excellent technical support. We have had no issues.
Read full review of Securonix UEBA »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
I find customer service to be very good.
Read full review of Securonix Next-Gen SIEM »
Bavan Balakrishnan
Senior SOC Developer at XVE Security
Customer support is rated around seven to eight out of ten. The support system requires creating support requests,...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Security Specialist at a tech vendor
We are not raising any questions with customer service or support.
Read full review of Securonix Next-Gen SIEM »

Review 1 of 30

Technical Support

No Data Available

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