Compare Elastic vs Securonix Solutions

Elastic

Based on 199 reviews.

Securonix Solutions

Based on 39 reviews.

Latest Research

Buyer's Guide

Elastic Security vs. Securonix Next-Gen SIEM

September 2025

Securonix Next-Gen SIEM vs. Elastic Security

Updated: September 2025

Buyer's Guide

Elastic Security vs. Securonix Next-Gen SIEM

September 2025

Elastic Security vs. Securonix Next-Gen SIEM

Updated: September 2025

Overview

Elasticsearch is a search server based on Lucene. It provides a distributed, multitenant-capable full-text search engine with a RESTful web interface and schema-free JSON documents. Elasticsearch is developed in Java and is released as open source under the terms of the Apache License. Elasticsearch is the second most popular enterprise search engine. Shay Banon created Compass in 2004. Elasticsearch BV was founded in 2012 to provide commercial solutions around Elasticsearch and related software.

Information Not Available

Sample Customers

Elastic Security

Texas A&M, U.S. Air Force, NuScale Power, Martin's Point Health Care

Securonix Next-Gen SIEM

Dtex Systems, Pfizer, Western Union, Harris, ITG

Securonix SOAR

Intermountain Healthcare, Pfizer

Popular Solutions

Elastic Search

29 reviews

Elastic Security

11 reviews

Elastic Observability

10 reviews

Securonix Next-Gen SIEM

8 reviews

Securonix UEBA

1 reviews

Top Industries

Computer Software Company

14%

Financial Services Firm

11%

Government

Manufacturing Company

Computer Software Company

14%

Financial Services Firm

Manufacturing Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Louis McCoy
Director, Software Engineering at a tech vendor
Our main use case for Elastic Search is primarily for application search and document discovery. We built an...
Read full review of Elastic Search »
SyedAli17
Assistant Director at PTA
In Pakistan, the telecom sector requires centralized monitoring for all telecom operators and ISPs. All cellular...
Read full review of Elastic Security »
Mohammed-Abdelalim
Assistant Vice President at QualityKiosk Technologies Pvt. Ltd.
A typical use case for Elastic Observability is a centralized logging system. That's what it does. My relationship...
Read full review of Elastic Observability »
Lakshmi Bodepu
Senior Consultant at Skillfield
I work as an Elastic consultant, so I am interested in learning about other tools. The ability to deploy Elastic...
Read full review of Elastic Stack »
Mohammed-Abdelalim
Assistant Vice President at QualityKiosk Technologies Pvt. Ltd.
I am considered an expert in Elastic Observability in the Middle East. During my experience, I have worked heavily on...
Read full review of Logstash »

Review 1 of 5

Anonymous User
Assistant VP, Idm Compliance at a financial services firm
We have actually used our company, which is a large one, and we are using multiple Securonix Next-Gen SIEM...
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
My primary use case for Securonix UEBA is user threat notification and user behavior analysis.
Read full review of Securonix UEBA »

Review 1 of 2

Customer Service

William Au
VP Engineering Services & Sercurity at Jitterbit, Inc
The customer support for Elastic Cloud (Elasticsearch Service) is fantastic. They're very responsive, and gave us...
Read full review of Elastic Cloud (Elasticsearch Service) »
Rodolfo Marques
System Architect at Banco do Brasil S.A.
I've never directly worked with technical support. We have our own support comprised of our own employees. I do not...
Read full review of Elastic Search »
Subramani K
Solution Architect at HCL Technologies
Okay. From a technical support perspective, yes, it is good. I have mostly, since I'm basically from the engineering...
Read full review of Elastic Observability »
Markos Sellis
Architect at a tech vendor
Technical support is excellent!
Read full review of Elastic Search »
Nikhil-Kumar
Assistant Manager - IT Security at Photon inc
We have premium support, and it is not good. They are not helpful or responsive at all. We could not get a hold of them.
Read full review of Elastic Security »
Sudeera Mudugamuwa
Co-Founder at a tech vendor
We have not contacted technical support. We had a couple of issues that we were able to resolve by looking up the...
Read full review of Elastic Search »
Uwe Wächter
Senior Consultant at a tech services company
We've been in touch with technical support a little bit as we're still in negotiation. Right now, we are running the...
Read full review of Elastic Search »
Anonymous User
Cyber Security Consultant at a tech services company
There is no technical support for the open-source, free version.
Read full review of Elastic Security »
Anonymous User
Senior Tech Engineer at a tech services company
Technical support could be a lot better. They should offer online chat functionality so that we can get answers to...
Read full review of Elastic Security »
Anonymous User
Software Developer at a media company
The customer support for Elastic Search is one of the best I have ever tried. Whenever I had to create a new...
Read full review of Elastic Search »
Naresh Modhwadia
Software Engineer at Government of India
We have not contacted customer service. We rely on documentation for solutions.
Read full review of Elastic Search »
Steven Johnson
Enterprise Monitoring / Data Protection Manager at a healthcare company
I have used their tech support, and they've been great. I'd give them a 10 out of 10.
Read full review of Elastic Observability »
Anonymous User
Director IT at a retailer
The solution's technical support is good. Elastic Stack has good customer service managers who respond well to my...
Read full review of Elastic Stack »
Kiran Raparti
Head of Technology Operations at a financial services firm
We are using the open-source version, that is installed on-premises. We have not worried about technical support, but...
Read full review of Elastic Search »
Gamal Alief
Business Development Manager at a tech services company
We can ask for technical support, but sometimes, we need to solve the problems quickly. Since the error code is not...
Read full review of Elastic Stack »
Anonymous User
Chief ARCHITECT at a manufacturing company
The basic support always comes with a very basic level of SLAs, whereas the premium support comes with advanced or...
Read full review of Elastic Security »
Mohammed-Abdelalim
Assistant Vice President at QualityKiosk Technologies Pvt. Ltd.
Elastic does not provide proper support for Logstash worldwide, and I rate their technical support as one out of ten.
Read full review of Logstash »
Rubén García
Desarrollador Java Senior Full Stack at Optimissa Capital Markets Consulting
Technical support is good, they're able to answer all of our questions.
Read full review of Elastic Security »
Anonymous User
Founder at a tech services company
Till date, we did not have any issues with customer service and support. Like, initially, we had issues in accessing...
Read full review of Elastic Search »
DAVIDEVANS
Cyber Security Professional at Defensive Cyber Security Center Germany
I'm very satisfied with the technical support and would rate it highly. Sometimes there are issues because we are...
Read full review of Elastic Search »
Kumar Mahadevan
IT Infrastructure Analyst at AG Group
The customer service is very good.
Read full review of Elastic Search »
Anonymous User
Founder & Chief Executive Officer at a consultancy
We have not taken the technical support at all, so we have been supporting ourselves. We are using the open-source...
Read full review of Elastic Security »
Basem Mahmoud
Operations Manager at Cairo 3A for Agricultural and Animal Production
I have not contacted the support from the vendor.
Read full review of Elastic Search »
Anonymous User
Works at a comms service provider
We had not contacted technical support for this solution.
Read full review of Elastic Security »
Anonymous User
Data Scientist at a tech vendor
I haven't needed to contact technical support. The forums are pretty good and most of the things that I need to ask...
Read full review of Elastic Search »
Anoobis Bhaskaran
Lead Software Engineer at Glastechnische Industrie Peter LISEC GmbH
The solution's documentation is perfectly fine.
Read full review of Elastic Observability »
Anonymous User
Managing Director at a tech services company
The technical support is actually very good. We haven't encountered any issues with it because our engineers are...
Read full review of Elastic Observability »
Anonymous User
Managing Director at a tech vendor
The available documentation and the skill level that we have in the team has been enough. So far, we haven't used...
Read full review of Elastic Observability »
Anonymous User
Engineering at a security firm
Elastic Stack's technical support is not suitable, specifically regarding response time. The quality of support is...
Read full review of Elastic Stack »
Anonymous User
System Engineer at a tech services company
Have worked on the open source version and, hence, I don't have much information about tech support.
Read full review of Elastic Search »

Review 1 of 30

Mohammed Nadeem Rais
Lead - Cyber Security at NMC Healthcare
Securonix is generally regarded for its strong customer service and support, which is a critical factor in ensuring...
Read full review of Securonix Next-Gen SIEM »
Sebastian Velazquez
Cyber Intelligence Supervisor at a tech services company
Support is an area for improvement because it takes a little time for them to attend to tickets. And regarding more...
Read full review of Securonix Next-Gen SIEM »
Indrajit Ghosh
Cyber Security Consultant at LTI - Larsen & Toubro Infotech
Technical support is good, but sometimes we face delays with responses. I would rate technical support as nine out of...
Read full review of Securonix Next-Gen SIEM »
Sudhakaran Krishnan
Consultant at LTI - Larsen & Toubro Infotech
The technical support is fine. I would rate them as eight out of 10.
Read full review of Securonix Next-Gen SIEM »
Pavan Lingam
Cyber Security - Consultant at LTI - Larsen & Toubro Infotech
I rate the technical support a nine out of ten. They're friendly. Whenever we have a P1 issue, we write an email and...
Read full review of Securonix Next-Gen SIEM »
Kris Nawani
Co-Founder/Director at Bangkok MSP Company Limited
I haven't contacted the technical support since we have a strong in-house team.
Read full review of Securonix Next-Gen SIEM »
Ibrahim Albalawi
SOC Leader at a tech consulting company
Most of the time, their support is very good, but sometimes, we had to escalate the issues. Sometimes, we opened a...
Read full review of Securonix Next-Gen SIEM »
Andres Fuentes
SOC Analyst at ComWare S.A
I would rate their support at 8.5 to nine out of 10. Sometimes it has taken a little while because the investigation...
Read full review of Securonix Next-Gen SIEM »
NELSON COIMBRA DA SILVA
Cyber Security Sales Engineer Manager at a comms service provider
Since I work in the sales team, I didn't need technical support. My role is mainly focused on discussing and selling...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Works
The technical support from Securonix is good. If I raise a ticket, it initially goes to the L1 team, but the next...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
SVP Insider Threat at a financial services firm
Technical support is fairly good. I meet with them on a weekly basis. I give them any concerns, issues, use-case...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Executive Vice President,Global Head at a tech vendor
As platinum partners, we have excellent technical support. We have had no issues.
Read full review of Securonix UEBA »
Anonymous User
Security Specialist at a tech vendor
We are not raising any questions with customer service or support.
Read full review of Securonix Next-Gen SIEM »
Amit Chopra
CEO/Executive Director at Iconic Engines
We work with a lot of vendors and a lot of companies, but the support that we have gotten from Securonix, from their...
Read full review of Securonix Next-Gen SIEM »
Yi Liu
Principal Member of Technical Staff at AT&T
On a scale of one to ten, I'll give Securonix tech support a ten. They're extremely knowledgeable, they're able to...
Read full review of Securonix UEBA »
Francesco Andre Castro Montoya
Security Developer at a tech consulting company
We have had some slightly delayed response times from technical support, but it is nothing out of the ordinary.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Cyber Security Analyst at a retailer
Their support was pretty good. We didn't have any issues there. They were pretty fast. Anytime we had downtime or any...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Leader - Investigations, Insider Threat at a tech services company
Technical support is excellent.
Read full review of Securonix Next-Gen SIEM »
Bavan Balakrishnan
Senior SOC Developer at XVE Security
Customer support is rated around seven to eight out of ten. The support system requires creating support requests,...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Lead Security Engineer at a tech services company
Six months ago, if someone asked me about the support, I would say, "Not good." Now, the support is pretty effective....
Read full review of Securonix Next-Gen SIEM »
Jeanpierre Soto Salvatierra
Head of Cybersecurity at a tech services company
The support is excellent. At the service level, they attend to us quickly. We have a post-sale person who follows up...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
VP International Business and Alliances at a tech services company
They excel in response times and quick reactions when there's an actual threat. We work with a particular team which...
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
The support system is not very good as of now. They have a local support team based here and in India.
Read full review of Securonix UEBA »
Greg Stewart
Director of Intellectual Property Protection at a pharma/biotech company
I would give them a ten out of ten on technical support. In the past, we did have some issues with their technical...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Assistant VP, Idm Compliance at a financial services firm
For technical support, I can rate it as seven. They also have the same issues other vendors are facing. They are good...
Read full review of Securonix Next-Gen SIEM »
Sanjay-Kulkarni
Manager Security Operation Center at a tech services company
The technical support is okay.
Read full review of Securonix Next-Gen SIEM »
GarySingh
Cyber Security Team Lead at Avalara
In the initial setup itself we needed to dive deep into this. We had some deep technical questions and we were lucky...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Regional Director, Customer Success (GTM Solutions & Services) at a tech services company
Technical support is terrible. they are very bad. They are not helpful or responsive, and we were quite disappointed...
Read full review of Securonix Next-Gen SIEM »
Edward Ruprecht
Lead Cyber Security Engineer at a insurance company
Their technical support has been pretty helpful. We have a lot of direct contacts with some of the higher-level...
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
I find customer service to be very good.
Read full review of Securonix Next-Gen SIEM »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.