Compare Elastic vs Securonix Solutions

Elastic

Based on 193 reviews.

Securonix Solutions

Based on 39 reviews.

Latest Research

Buyer's Guide

Elastic Security vs. Securonix Next-Gen SIEM

July 2025

Securonix Next-Gen SIEM vs. Elastic Security

Updated: July 2025

Buyer's Guide

Elastic Security vs. Securonix Next-Gen SIEM

July 2025

Elastic Security vs. Securonix Next-Gen SIEM

Updated: July 2025

Overview

Elasticsearch is a search server based on Lucene. It provides a distributed, multitenant-capable full-text search engine with a RESTful web interface and schema-free JSON documents. Elasticsearch is developed in Java and is released as open source under the terms of the Apache License. Elasticsearch is the second most popular enterprise search engine. Shay Banon created Compass in 2004. Elasticsearch BV was founded in 2012 to provide commercial solutions around Elasticsearch and related software.

Information Not Available

Sample Customers

Elastic Security

Texas A&M, U.S. Air Force, NuScale Power, Martin's Point Health Care

Securonix Next-Gen SIEM

Dtex Systems, Pfizer, Western Union, Harris, ITG

Securonix SOAR

Intermountain Healthcare, Pfizer

Popular Solutions

Elastic Search

25 reviews

Elastic Security

15 reviews

Elastic Observability

14 reviews

Securonix Next-Gen SIEM

9 reviews

Securonix UEBA

1 reviews

Top Industries

Computer Software Company

15%

Financial Services Firm

12%

Government

Manufacturing Company

Computer Software Company

16%

Financial Services Firm

10%

Manufacturing Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SyedAli17
Assistant Director at PTA
In Pakistan, the telecom sector requires centralized monitoring for all telecom operators and ISPs. All cellular...
Read full review of Elastic Security »
Lakshmi Bodepu
Senior Consultant at Skillfield
I work as an Elastic consultant, so I am interested in learning about other tools. The ability to deploy Elastic...
Read full review of Elastic Stack »
Lakshmi Bodepu
Senior Consultant at Skillfield
My experience with Elastic Observability is quite extensive, as that is how everything started for me. Initially,...
Read full review of Elastic Observability »
Naresh Modhwadia
Software Engineer at Government of India
We are using Elastic Search for free text search. We scan cache files and convert them into OCR. This allows our end...
Read full review of Elastic Search »
Anonymous User
Senior Application Engineer at a comms service provider
A use case for using Logstash that we have involves integration servers that log in files in a non-transformed way....
Read full review of Logstash »

Review 1 of 5

Anonymous User
Assistant VP, Idm Compliance at a financial services firm
We have actually used our company, which is a large one, and we are using multiple Securonix Next-Gen SIEM...
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
My primary use case for Securonix UEBA is user threat notification and user behavior analysis.
Read full review of Securonix UEBA »

Review 1 of 2

Customer Service

Oleksii Pavlyk
Head of the direction of ensuring the security of digital systems, electronic databases and networks at Ukreximbank
We don't use the support because we use the free version.
Read full review of Elastic Search »
Enio Moraes
Product Director at a tech services company
The technical support services need improvement.
Read full review of Elastic Observability »
Oscar Narvaez
COE Head at a tech services company
I have experience working with technical support. They are good at responding to incidents. I have not had too many...
Read full review of Elastic Search »
Türker Kara
Application & Software Architect at Turkiye Finans Participation Bank
We have never used technical support.
Read full review of Elastic Search »
Sudeera Mudugamuwa
Co-Founder at a tech vendor
We have not contacted technical support. We had a couple of issues that we were able to resolve by looking up the...
Read full review of Elastic Search »
Mustafa Husny
Senior System Engineer at Techline-eg
The product's technical support is great. Even the community forums are helpful, where users can post their questions...
Read full review of Elastic Observability »
SRIDHAR KARRA
Chief Operating Officer at Integra Micro Software Services, Bangalore
The tool's technical support is reasonably good. It is knowledgeable, and the technical support team is quite helpful.
Read full review of Elastic Stack »
Samuel Schubert
Team Lead Transformation at rku.it GmbH
The technical support is good.
Read full review of Elastic Observability »
Tiodor Jovovic
Chief Business Officer at Sky Express
If we need assistance, we tend to use the community. There is always somebody in the world who can help us if we have...
Read full review of Elastic Security »
Mustafa Duran
I Specialist Security Engineer I at Platin Bilisim
The technical support is responsive and helpful. They were very helpful. I would rate technical support a 10.
Read full review of Elastic Security »
Anonymous User
Presales Solutions Architect (Cyber Security) at a tech services company
I have had no direct communication with the support team but my technical team says that they are not helpful.
Read full review of Elastic Security »
Anonymous User
senior site reliability engineer at a tech vendor
I have faced some issues with the technical support team of the product since some of the issues for which tickets...
Read full review of Elastic Stack »
Anonymous User
Security Engineer at a manufacturing company
I haven't had any experience contacting their technical support.
Read full review of Elastic Stack »
Basem Mahmoud
Operations Manager at Cairo 3A for Agricultural and Animal Production
I have not contacted the support from the vendor.
Read full review of Elastic Search »
Lakshmi Bodepu
Senior Consultant at Skillfield
I would rate their technical support a seven. The support personnel I work with are knowledgeable and helpful....
Read full review of Elastic Stack »
Anonymous User
Manager at a tech services company
We do not yet currently use a full technical support plan. We are not really using the product extensively enough to...
Read full review of Elastic Search »
Anonymous User
Associate Director - Solutions at a comms service provider
We have not used technical support because we always had talent within the company for end-user support.
Read full review of Elastic Security »
Anonymous User
DevOps/System Administrator at a consultancy
To date, we haven't had the chance to use Elasticsearch's technical support.
Read full review of Elastic Search »
Ayesha Imtiaz
Senior Analyst at a tech services company
We contacted their technical support once. I didn't find them very good. They are there just to provide documentation...
Read full review of Elastic Search »
SaadLeghari
Lead Enterprise Architect at DigyCorp
We had relied on in-house support initially. However, we understand now that there are a few areas where we need to...
Read full review of Elastic Security »
MarioReale
Cloud Engineer at GARR
We did not have to contact technical support.
Read full review of Elastic Security »
André Luiz Girol
Engineering Manager at MaisTODOS
The product's tech support is very helpful and skilled.
Read full review of Elastic Search »
PH Chiu
Consultant at a tech services company
I would rate technical support from Elastic Search as three out of ten. The main issue is a general sum of all...
Read full review of Elastic Search »
Anonymous User
IT Secuirty Architect at a insurance company
Not really, because I'm not the engineer and so most problems appear during the installations or maintenance and I'm...
Read full review of Elastic Search »
Anonymous User
Enterprise Architect at a mining and metals company
We don't use Elastic customer service. However, the documentation available is very good.
Read full review of Elastic Observability »
Anonymous User
NOC Manager/Network Administrator at a tech vendor
Technical support is good. We're satisfied with the level of support we receive.
Read full review of Elastic Beats »
Rubén García
Desarrollador Java Senior Full Stack at Optimissa Capital Markets Consulting
Technical support is good, they're able to answer all of our questions.
Read full review of Elastic Security »
Anonymous User
Associate Delivery Lead at a tech services company
We have been in touch with support and raised tickets a couple of times, especially when we get stuck with respect to...
Read full review of Elastic Security »
Uwe Wächter
Senior Consultant at a tech services company
We've been in touch with technical support a little bit as we're still in negotiation. Right now, we are running the...
Read full review of Elastic Search »
Anonymous User
Chief ARCHITECT at a manufacturing company
The basic support always comes with a very basic level of SLAs, whereas the premium support comes with advanced or...
Read full review of Elastic Security »

Review 1 of 30

Andres Fuentes
SOC Analyst at ComWare S.A
I would rate their support at 8.5 to nine out of 10. Sometimes it has taken a little while because the investigation...
Read full review of Securonix Next-Gen SIEM »
Kris Nawani
Co-Founder/Director at Bangkok MSP Company Limited
I haven't contacted the technical support since we have a strong in-house team.
Read full review of Securonix Next-Gen SIEM »
Rafael-Barrios
Cybersecurity SE at a tech vendor
I have had to call support three or four times, and I would rate them a ten out of ten.
Read full review of Securonix Next-Gen SIEM »
Ibrahim Albalawi
SOC Leader at a tech consulting company
Most of the time, their support is very good, but sometimes, we had to escalate the issues. Sometimes, we opened a...
Read full review of Securonix Next-Gen SIEM »
Sebastian Velazquez
Cyber Intelligence Supervisor at a tech services company
Support is an area for improvement because it takes a little time for them to attend to tickets. And regarding more...
Read full review of Securonix Next-Gen SIEM »
Sudhakaran Krishnan
Consultant at LTI - Larsen & Toubro Infotech
The technical support is fine. I would rate them as eight out of 10.
Read full review of Securonix Next-Gen SIEM »
Mohammed Nadeem Rais
Lead - Cyber Security at NMC Healthcare
Securonix is generally regarded for its strong customer service and support, which is a critical factor in ensuring...
Read full review of Securonix Next-Gen SIEM »
Indrajit Ghosh
Cyber Security Consultant at LTI - Larsen & Toubro Infotech
Technical support is good, but sometimes we face delays with responses. I would rate technical support as nine out of...
Read full review of Securonix Next-Gen SIEM »
NELSON COIMBRA DA SILVA
Cyber Security Sales Engineer Manager at a comms service provider
Since I work in the sales team, I didn't need technical support. My role is mainly focused on discussing and selling...
Read full review of Securonix Next-Gen SIEM »
Pavan Lingam
Cyber Security - Consultant at LTI - Larsen & Toubro Infotech
I rate the technical support a nine out of ten. They're friendly. Whenever we have a P1 issue, we write an email and...
Read full review of Securonix Next-Gen SIEM »
Edward Ruprecht
Lead Cyber Security Engineer at a insurance company
Their technical support has been pretty helpful. We have a lot of direct contacts with some of the higher-level...
Read full review of Securonix Next-Gen SIEM »
Sanjay-Kulkarni
Manager Security Operation Center at a tech services company
The technical support is okay.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Leader - Investigations, Insider Threat at a tech services company
Technical support is excellent.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Security Specialist at a tech vendor
We are not raising any questions with customer service or support.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Lead Security Engineer at a tech services company
Six months ago, if someone asked me about the support, I would say, "Not good." Now, the support is pretty effective....
Read full review of Securonix Next-Gen SIEM »
Amit Chopra
CEO/Executive Director at Iconic Engines
We work with a lot of vendors and a lot of companies, but the support that we have gotten from Securonix, from their...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Assistant VP, Idm Compliance at a financial services firm
For technical support, I can rate it as seven. They also have the same issues other vendors are facing. They are good...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Works
The technical support from Securonix is good. If I raise a ticket, it initially goes to the L1 team, but the next...
Read full review of Securonix Next-Gen SIEM »
Yi Liu
Principal Member of Technical Staff at AT&T
On a scale of one to ten, I'll give Securonix tech support a ten. They're extremely knowledgeable, they're able to...
Read full review of Securonix UEBA »
Mohamad Ammar
Services Sales Consultant at Alpha
Technical support for Securonix is good. I rate the technical support an eight out of ten. I don't give a ten out of...
Read full review of Securonix Next-Gen SIEM »
Francesco Andre Castro Montoya
Security Developer at a tech consulting company
We have had some slightly delayed response times from technical support, but it is nothing out of the ordinary.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
VP International Business and Alliances at a tech services company
They excel in response times and quick reactions when there's an actual threat. We work with a particular team which...
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
I find customer service to be very good.
Read full review of Securonix Next-Gen SIEM »
Greg Stewart
Director of Intellectual Property Protection at a pharma/biotech company
I would give them a ten out of ten on technical support. In the past, we did have some issues with their technical...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Lead Security Engineer at a tech services company
I deal with their tech support on an almost daily basis. I would give it a 6 out of 10.
Read full review of Securonix UEBA »
Anonymous User
Regional Director, Customer Success (GTM Solutions & Services) at a tech services company
Technical support is terrible. they are very bad. They are not helpful or responsive, and we were quite disappointed...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Executive Vice President,Global Head at a tech vendor
As platinum partners, we have excellent technical support. We have had no issues.
Read full review of Securonix UEBA »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
The support system is not very good as of now. They have a local support team based here and in India.
Read full review of Securonix UEBA »
Anonymous User
SVP Insider Threat at a financial services firm
Technical support is fairly good. I meet with them on a weekly basis. I give them any concerns, issues, use-case...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Cyber Security Analyst at a retailer
Their support was pretty good. We didn't have any issues there. They were pretty fast. Anytime we had downtime or any...
Read full review of Securonix Next-Gen SIEM »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.