Compare Devo vs Securonix Solutions

Devo

Based on 32 reviews.

Securonix Solutions

Based on 39 reviews.

Latest Research

Buyer's Guide

Devo vs. Securonix Next-Gen SIEM

November 2026

Securonix Next-Gen SIEM vs. Devo

Updated: November 2026

Buyer's Guide

Devo vs. Securonix Next-Gen SIEM

November 2026

Devo vs. Securonix Next-Gen SIEM

Updated: November 2026

Sample Customers

Devo

United States Air Force, Rubrik, SentinelOne, Critical Start, NHL, Panda Security, Telefonica, CaixaBank, OpenText, IGT, OneMain Financial, SurveyMonkey, FanDuel, H&R Block, Ulta Beauty, Manulife, Moneylion, Chime Bank, Magna International, American Express Global Business Travel

Securonix Next-Gen SIEM

Dtex Systems, Pfizer, Western Union, Harris, ITG

Securonix SOAR

Intermountain Healthcare, Pfizer

Popular Solutions

Devo

8 reviews

LogicHub SOAR+ [EOL]

0 reviews

Securonix Next-Gen SIEM

5 reviews

Securonix UEBA

1 reviews

Top Industries

Financial Services Firm

15%

Outsourcing Company

13%

Manufacturing Company

Construction Company

Outsourcing Company

13%

Manufacturing Company

12%

Construction Company

10%

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Usama Khan
Team Lead Soc at a tech services company
I am using Devo myself. Basically, I work at an MSSP, and we provide services to the organization for Security...
Read full review of Devo »
Reviewer32109
Contracting Automation Engineer at Craigslist
We primarily use the solution for SIEM alerts triage automation and MITRE detection playbooks. We have hundreds of...
Read full review of LogicHub SOAR+ [EOL] »

Review 1 of 2

Anonymous User
Assistant VP, Idm Compliance at a financial services firm
We have actually used our company, which is a large one, and we are using multiple Securonix Next-Gen SIEM...
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
My primary use case for Securonix UEBA is user threat notification and user behavior analysis.
Read full review of Securonix UEBA »

Review 1 of 2

Customer Service

Anonymous User
Director at a security firm
Customer service management is prompt and improving enabling faster recovery from issues.
Read full review of Devo »
Leland Austin
Senior Consultant and Technical Lead at a financial services firm
Overall, customer support needs a lot of improvement.
Read full review of Devo »
Usama Khan
Team Lead Soc at a tech services company
I would rate technical support from Devo around 7.5 out of 10. Both response time and support quality need attention.
Read full review of Devo »
Vikram Chakravarthy
Cyber Security Engineer Ii (Vulnerability & Threat Management) at FICO
The customer experience with Devo has been very good. It depends on the issue, the issue complexity, and the...
Read full review of Devo »
Michael Wenn
CEO / Co-Founder at Aiops ltd
The community support is excellent. I rate the direct support around eight, mainly because the company is based in...
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César-Rodríguez
Works at a construction company
I like their technical support. They respond in one business day, and they are always available. I always do the...
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Anonymous User
Cyber Security Engineer at H&R Block, Inc.
We have a couple of tickets open with support but mostly for platform health monitoring questions. We do have some in...
Read full review of Devo »
Art Faccio
Director Cyber Threat Intelligence at IGT
We haven't had to use their technical support yet. We've only been working with the integration team. They've been...
Read full review of Devo »
Anonymous User
Team Lead for Global Security at a non-tech company
The technical support for this solution is very good.
Read full review of LogicHub SOAR+ [EOL] »
Anonymous User
CEO at Analytica 42
We work with their support all the time. From a support perspective, we get relatively quick responses, and they...
Read full review of Devo »
JerryH
Director at a computer software company
Their technical support has been good. We haven't had to use their operations support too much. We have a dedicated...
Read full review of Devo »
JohnBusch
Security Engineer at Kforce
I have contacted them a couple of times. They were great. They were quick to assist us. Two different times, we were...
Read full review of Devo »
Francisco JavierRomo
Strategic Account Executive at a computer software company
I am a Strategic Account Executive.
Read full review of Devo »
JayGrant
Manager of Security Services at OpenText
Their tech support is average. You are going to open up a ticket and wait a while. They need to go through their...
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Anonymous User
Digital Security VP at a tech services company
The vendor monitors the application and it is quite good. When we were last having a problem, it was solved within...
Read full review of Devo »
Chris Bates
CISO at a computer software company
Our experience with their technical support has been good, for the few times we've had to use it. We haven't had to...
Read full review of Devo »
Reviewer32109
Contracting Automation Engineer at Craigslist
We have a customer success manager assigned to us that I have a biweekly meeting with.
Read full review of LogicHub SOAR+ [EOL] »
Anonymous User
Product Director at a insurance company
Their tech support has been excellent. They've worked with us on most of the issues in a timely fashion and they've...
Read full review of Devo »
Anonymous User
CEO at a tech vendor
The technical support is very good. Devo is a typical vendor with very capable, technical people who can get to the...
Read full review of Devo »
Anonymous User
Director of Security Architecture & Engineering at a computer software company
Support is pretty good. They're responsive and they usually solve problems relatively well. And if they mess...
Read full review of Devo »
Jordan Mauriello
SVP of Managed Security at CRITICALSTART
Technical support for operational customers has been satisfactory. However, support during onboarding and...
Read full review of Devo »
Jay Kar
Principal Technology Architect at a tech vendor
Customer support can be improved, particularly in APAC, as they have a small team and response quality sometimes...
Read full review of Devo »
KevinGolas
Director of World Wide Security Services at Open Text
Technical support is very good. We're somewhat like partners of Devo, meaning they'll refer customers to us to manage...
Read full review of Devo »
Anonymous User
Security Analyst at a comms service provider
The tech support is excellent. We used some Agile methodology to install the platform and we had some non-standard...
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Anonymous User
IT manager at a tech services company
Technical support needs to be more direct. For example, when we submit a ticket, the support team will delegate a...
Read full review of Devo »
Anonymous User
IT Risk Manager at a recreational facilities/services company
Once we get a hold of someone and they respond, customer support is fine. It isn't extraordinary, and the escalation...
Read full review of Devo »
Ahmad Zakwan
Principal Consultant at Syntx Sdn Bhd
The customer service is average. Technical support from Devo is helpful, but they can improve on the support model. I...
Read full review of Devo »
Anonymous User
Director of Security at a tech company
Their tech support has been great, once we've raised issues with them. They've been pretty responsive and I'm pretty...
Read full review of Devo »
Dennis Pope
Security Delivery Senior Manager, Cyber Solutions Architect/Engineer at a tech services company
I have all the personal numbers of my Devo support guys. I can text them and they usually respond within the hour....
Read full review of Devo »
Anonymous User
Security Operations Center (SOC) Director at a tech company
The tech support has been absolutely amazing. We have a technical account manager and I can email him anytime and I...
Read full review of Devo »

Review 1 of 30

Kris Nawani
Co-Founder/Director at Bangkok MSP Company Limited
I haven't contacted the technical support since we have a strong in-house team.
Read full review of Securonix Next-Gen SIEM »
Ibrahim Albalawi
SOC Leader at a tech consulting company
Most of the time, their support is very good, but sometimes, we had to escalate the issues. Sometimes, we opened a...
Read full review of Securonix Next-Gen SIEM »
Pavan Lingam
Cyber Security - Consultant at LTI - Larsen & Toubro Infotech
I rate the technical support a nine out of ten. They're friendly. Whenever we have a P1 issue, we write an email and...
Read full review of Securonix Next-Gen SIEM »
Andres Fuentes
SOC Analyst at ComWare S.A
I would rate their support at 8.5 to nine out of 10. Sometimes it has taken a little while because the investigation...
Read full review of Securonix Next-Gen SIEM »
Sebastian Velazquez
Cyber Intelligence Supervisor at a tech services company
Support is an area for improvement because it takes a little time for them to attend to tickets. And regarding more...
Read full review of Securonix Next-Gen SIEM »
Sudhakaran Krishnan
Consultant at LTI - Larsen & Toubro Infotech
The technical support is fine. I would rate them as eight out of 10.
Read full review of Securonix Next-Gen SIEM »
Rafael-Barrios
Cybersecurity SE at a tech vendor
I have had to call support three or four times, and I would rate them a ten out of ten.
Read full review of Securonix Next-Gen SIEM »
Mohammed Nadeem Rais
Lead - Cyber Security at NMC Healthcare
Securonix is generally regarded for its strong customer service and support, which is a critical factor in ensuring...
Read full review of Securonix Next-Gen SIEM »
NELSON COIMBRA DA SILVA
Cyber Security Sales Engineer Manager at a comms service provider
Since I work in the sales team, I didn't need technical support. My role is mainly focused on discussing and selling...
Read full review of Securonix Next-Gen SIEM »
Hanish Dhamecha
SOC Analyst L2 at a tech vendor
We are not raising any questions with customer service or support.
Read full review of Securonix Next-Gen SIEM »
Francesco Andre Castro Montoya
Security Developer at a tech consulting company
We have had some slightly delayed response times from technical support, but it is nothing out of the ordinary.
Read full review of Securonix Next-Gen SIEM »
Yi Liu
Principal Member of Technical Staff at AT&T
On a scale of one to ten, I'll give Securonix tech support a ten. They're extremely knowledgeable, they're able to...
Read full review of Securonix UEBA »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
The support system is not very good as of now. They have a local support team based here and in India.
Read full review of Securonix UEBA »
Sanjay-Kulkarni
Manager Security Operation Center at a tech services company
The technical support is okay.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
VP International Business and Alliances at a tech services company
They excel in response times and quick reactions when there's an actual threat. We work with a particular team which...
Read full review of Securonix Next-Gen SIEM »
Bavan Balakrishnan
Senior SOC Developer at XVE Security
Customer support is rated around seven to eight out of ten. The support system requires creating support requests,...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Cyber Security Analyst at a retailer
Their support was pretty good. We didn't have any issues there. They were pretty fast. Anytime we had downtime or any...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Works
The technical support from Securonix is good. If I raise a ticket, it initially goes to the L1 team, but the next...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Assistant VP, Idm Compliance at a financial services firm
For technical support, I can rate it as seven. They also have the same issues other vendors are facing. They are good...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Regional Director, Customer Success (GTM Solutions & Services) at a tech services company
Technical support is terrible. they are very bad. They are not helpful or responsive, and we were quite disappointed...
Read full review of Securonix Next-Gen SIEM »
Edward Ruprecht
Lead Cyber Security Engineer at a insurance company
Their technical support has been pretty helpful. We have a lot of direct contacts with some of the higher-level...
Read full review of Securonix Next-Gen SIEM »
Greg Stewart
Director of Intellectual Property Protection at a pharma/biotech company
I would give them a ten out of ten on technical support. In the past, we did have some issues with their technical...
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
I find customer service to be very good.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Leader - Investigations, Insider Threat at a tech services company
Technical support is excellent.
Read full review of Securonix Next-Gen SIEM »
Jeanpierre Soto Salvatierra
Head of Cybersecurity at a tech services company
The support is excellent. At the service level, they attend to us quickly. We have a post-sale person who follows up...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Lead Security Engineer at a tech services company
I deal with their tech support on an almost daily basis. I would give it a 6 out of 10.
Read full review of Securonix UEBA »
Amit Chopra
CEO/Executive Director at Iconic Engines
We work with a lot of vendors and a lot of companies, but the support that we have gotten from Securonix, from their...
Read full review of Securonix Next-Gen SIEM »
GarySingh
Cyber Security Team Lead at Avalara
In the initial setup itself we needed to dive deep into this. We had some deep technical questions and we were lucky...
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Ishika Garg
Senior Security Consultant at LTI - Larsen & Toubro Infotech
Their support has improved it a lot, They do support us or they do reply to us, but they need to be very fast. They...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Executive Vice President,Global Head at a tech vendor
As platinum partners, we have excellent technical support. We have had no issues.
Read full review of Securonix UEBA »

Review 1 of 30

Technical Support

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