Compare Devo vs LevelBlue

Devo

Based on 32 reviews.

LevelBlue

Based on 180 reviews.

Latest Research

Buyer's Guide

Devo vs. LevelBlue USM Anywhere

November 2026

LevelBlue USM Anywhere vs. Devo

Updated: November 2026

Buyer's Guide

Devo vs. LevelBlue USM Anywhere

November 2026

Devo vs. LevelBlue USM Anywhere

Updated: November 2026

Sample Customers

Devo

United States Air Force, Rubrik, SentinelOne, Critical Start, NHL, Panda Security, Telefonica, CaixaBank, OpenText, IGT, OneMain Financial, SurveyMonkey, FanDuel, H&R Block, Ulta Beauty, Manulife, Moneylion, Chime Bank, Magna International, American Express Global Business Travel

LevelBlue USM Anywhere

Abel & Cole, Bank of Ireland, Bluegrass Cellular, CareerBuilder, Claire's, Hays Medical Center, Hope International, McCurrach, McKinsey & Company, Party Delights, Pepco Holdings, Richland School District, Ricoh, SaveMart, Shake Shack, Steelcase, TaxAct, Taylor Morrison, Vonage and Zoom

Popular Solutions

Devo

8 reviews

LogicHub SOAR+ [EOL]

0 reviews

LevelBlue USM Anywhere

1 reviews

Cybereason Endpoint Detection & Response

2 reviews

LevelBlue Managed Detection and Response

7 reviews

Top Industries

Financial Services Firm

15%

Outsourcing Company

13%

Manufacturing Company

Construction Company

Outsourcing Company

18%

Construction Company

17%

Comms Service Provider

11%

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Usama Khan
Team Lead Soc at a tech services company
I am using Devo myself. Basically, I work at an MSSP, and we provide services to the organization for Security...
Read full review of Devo »
Reviewer32109
Contracting Automation Engineer at Craigslist
We primarily use the solution for SIEM alerts triage automation and MITRE detection playbooks. We have hundreds of...
Read full review of LogicHub SOAR+ [EOL] »

Review 1 of 2

Peter Nowak
Business Development Manager for Cybereason at Bechtle
I use Cybereason XDR for customers who don't have a SOC or managed SOC yet and want to be protected on more than...
Read full review of Cybereason XDR »
Peter Nowak
Business Development Manager for Cybereason at Bechtle
My use case involves providing endpoint security. When I introduce the EDR system, in many cases, it replaces the...
Read full review of Cybereason Next-Generation Antivirus »
Kris Nawani
Co-Founder/Director at Bangkok MSP Company Limited
USM Anywhere is used for threat detection and investigation. It provides a solution with built-in threat intelligence...
Read full review of LevelBlue USM Anywhere »
Anonymous User
Security Delivery Analyst at a consultancy
We use it to improve detection in the whole industrial sector. We are a big energy company. Across multiple...
Read full review of Cybereason Endpoint Detection & Response »
Farooq Akbar
Cloud & Systems Admin at Service Management Group, Inc.
We primarily use it for Email protection and enhanced security features.
Read full review of LevelBlue MailMarshal »

Review 1 of 5

Customer Service

Leland Austin
Senior Consultant and Technical Lead at a financial services firm
Overall, customer support needs a lot of improvement.
Read full review of Devo »
Anonymous User
Director at a security firm
Customer service management is prompt and improving enabling faster recovery from issues.
Read full review of Devo »
Michael Wenn
CEO / Co-Founder at Aiops ltd
The community support is excellent. I rate the direct support around eight, mainly because the company is based in...
Read full review of Devo »
Usama Khan
Team Lead Soc at a tech services company
I would rate technical support from Devo around 7.5 out of 10. Both response time and support quality need attention.
Read full review of Devo »
Vikram Chakravarthy
Cyber Security Engineer Ii (Vulnerability & Threat Management) at FICO
The customer experience with Devo has been very good. It depends on the issue, the issue complexity, and the...
Read full review of Devo »
César-Rodríguez
Works at a construction company
I like their technical support. They respond in one business day, and they are always available. I always do the...
Read full review of Devo »
Jordan Mauriello
SVP of Managed Security at CRITICALSTART
Technical support for operational customers has been satisfactory. However, support during onboarding and...
Read full review of Devo »
Francisco JavierRomo
Strategic Account Executive at a computer software company
I am a Strategic Account Executive.
Read full review of Devo »
Anonymous User
Director of Security at a tech company
Their tech support has been great, once we've raised issues with them. They've been pretty responsive and I'm pretty...
Read full review of Devo »
Dennis Pope
Security Delivery Senior Manager, Cyber Solutions Architect/Engineer at a tech services company
I have all the personal numbers of my Devo support guys. I can text them and they usually respond within the hour....
Read full review of Devo »
JerryH
Director at a computer software company
Their technical support has been good. We haven't had to use their operations support too much. We have a dedicated...
Read full review of Devo »
Jay Kar
Principal Technology Architect at a tech vendor
Customer support can be improved, particularly in APAC, as they have a small team and response quality sometimes...
Read full review of Devo »
Art Faccio
Director Cyber Threat Intelligence at IGT
We haven't had to use their technical support yet. We've only been working with the integration team. They've been...
Read full review of Devo »
Anonymous User
Product Director at a insurance company
Their tech support has been excellent. They've worked with us on most of the issues in a timely fashion and they've...
Read full review of Devo »
Anonymous User
IT Risk Manager at a recreational facilities/services company
Once we get a hold of someone and they respond, customer support is fine. It isn't extraordinary, and the escalation...
Read full review of Devo »
Anonymous User
CEO at a tech vendor
The technical support is very good. Devo is a typical vendor with very capable, technical people who can get to the...
Read full review of Devo »
JayGrant
Manager of Security Services at OpenText
Their tech support is average. You are going to open up a ticket and wait a while. They need to go through their...
Read full review of Devo »
Anonymous User
Security Operations Center (SOC) Director at a tech company
The tech support has been absolutely amazing. We have a technical account manager and I can email him anytime and I...
Read full review of Devo »
Anonymous User
CEO at Analytica 42
We work with their support all the time. From a support perspective, we get relatively quick responses, and they...
Read full review of Devo »
Anonymous User
IT manager at a tech services company
Technical support needs to be more direct. For example, when we submit a ticket, the support team will delegate a...
Read full review of Devo »
Chris Bates
CISO at a computer software company
Our experience with their technical support has been good, for the few times we've had to use it. We haven't had to...
Read full review of Devo »
Anonymous User
Team Lead for Global Security at a non-tech company
The technical support for this solution is very good.
Read full review of LogicHub SOAR+ [EOL] »
Anonymous User
Digital Security VP at a tech services company
The vendor monitors the application and it is quite good. When we were last having a problem, it was solved within...
Read full review of Devo »
Anonymous User
Security Analyst at a comms service provider
The tech support is excellent. We used some Agile methodology to install the platform and we had some non-standard...
Read full review of Devo »
Ahmad Zakwan
Principal Consultant at Syntx Sdn Bhd
The customer service is average. Technical support from Devo is helpful, but they can improve on the support model. I...
Read full review of Devo »
JohnBusch
Security Engineer at Kforce
I have contacted them a couple of times. They were great. They were quick to assist us. Two different times, we were...
Read full review of Devo »
KevinGolas
Director of World Wide Security Services at Open Text
Technical support is very good. We're somewhat like partners of Devo, meaning they'll refer customers to us to manage...
Read full review of Devo »
Anonymous User
Cyber Security Engineer at H&R Block, Inc.
We have a couple of tickets open with support but mostly for platform health monitoring questions. We do have some in...
Read full review of Devo »
Reviewer32109
Contracting Automation Engineer at Craigslist
We have a customer success manager assigned to us that I have a biweekly meeting with.
Read full review of LogicHub SOAR+ [EOL] »
Anonymous User
Director of Security Architecture & Engineering at a computer software company
Support is pretty good. They're responsive and they usually solve problems relatively well. And if they mess...
Read full review of Devo »

Review 1 of 30

CHARLES GOLLIDAY
Chief Information Security Officer at a computer software company
My engineer dealt with the techs before, but that wasn't often. When he did deal with them, they were knowledgeable...
Read full review of LevelBlue USM Anywhere »
Anonymous User
Site Reliability Engineer at a retailer
Technical support has been amazing. They are very supportive and helpful. We are quite satisfied with the level of...
Read full review of LevelBlue Managed Detection and Response »
Peter Nowak
Business Development Manager for Cybereason at Bechtle
I think of situations I know. There's a technical account manager, and the customers are very happy with it. I would...
Read full review of LevelBlue Managed Detection and Response »
Ivan Burke
Head of Research Development and Innovation at CSIR
The solution's support team is quite good at giving us feedback if there is an issue. I rate the overall support an...
Read full review of LevelBlue Managed Detection and Response »
Stephen Hui
Cybersecurity Architect at DataAssure
Technical support is extremely reliable. We've very satisfied with the level of service we receive. They are always...
Read full review of LevelBlue USM Anywhere »
Anonymous User
System Analyst at a tech services company
The tech support is relatively helpful. They respond to our queries on time and are always available when we have...
Read full review of LevelBlue Managed Detection and Response »
Anonymous User
Global IT Project Manager at a manufacturing company
For me, the technical support is good. I asked support for certain points to move on, in terms of new things, and I...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Solutions Engineer at a computer software company
It is pretty good. I usually don't contact their support. I usually contact their sales team. I work with their...
Read full review of LevelBlue USM Anywhere »
Anonymous User
IT Security Analyst at a tech services company
Customer Service: The service was excellent and always showing excellent treatment and availability. Technical...
Read full review of LevelBlue USM Anywhere »
Anonymous User
Security Expert at a tech services company
Customer Service: Excellent. Technical Support: We received average support. As observed, the support engineers take...
Read full review of LevelBlue USM Anywhere »
Anonymous User
IT Security and Risk Analyst at a transportation company
Cybereason's customer support could be better. For example, their definition of urgency is based on the severity of...
Read full review of Cybereason XDR »
Anonymous User
I.T. Manager at a non-profit
Tech support has been a bit slow lately, and the level-1 techs do not have all the power they should have.
Read full review of LevelBlue USM Anywhere »
Anonymous User
Cyber Security Engineer at a tech services company
We did not interact much with the technical support but they were helpful when needed.
Read full review of LevelBlue DbProtect »
Anonymous User
Security Program Manager at a tech company
Had good technical support, as far I could remember.
Read full review of Trustwave App Scanner [EOL] »
Anonymous User
Senior Infrastructure Analyst at a pharma/biotech company
Good. Initial help with deployment was excellent, and the facility to create a tunnel for tech support personnel to...
Read full review of LevelBlue USM Anywhere »
Anonymous__
Senior Project Manager at a transportation company
The support that the company offers is very good. We've been quite satisfied. I find them to be exceptionally...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Security Consultant at a tech consulting company
Excellent! Every time I have had an issue, the customer and technical support has been outstanding. The support desk...
Read full review of LevelBlue USM Anywhere »
Jomel Varghese
Network and Security Infrastructure Manager at a wholesaler/distributor
We don't reach out to technical support from AT&T AlienVault USM. We go through our third-party provider. They are...
Read full review of LevelBlue USM Anywhere »
Brett Carson
Director Of Information Technology at a tech services company
Customer Service: I would rate customer service an 8/10. I've received calls from customer service a few times a...
Read full review of LevelBlue USM Anywhere »
Anonymous User
Director of Information Technology at a healthcare company
Excellent.
Read full review of LevelBlue USM Anywhere »
Maria Foss
Chief Operating Officer / SR. Project Manager at SCS
Technical support is slow to respond when we put in a ticket. We're a number.
Read full review of LevelBlue USM Anywhere »
Jayasiri Amarasena
Director Technical Services at Eguardian lanka
The technical support is really good. The only problem that we do face is the time difference. Say we are...
Read full review of LevelBlue Managed Security Services »
Anonymous User
Security Analyst at a tech services company
Customer Service: Excellent. Customer service was very responsive. Technical Support: Excellent. Support was very...
Read full review of LevelBlue USM Anywhere »
Vinayaka R
Security Analyst at a consultancy
We knew that we had an option to raise tickets if we faced any issues with the product, but during the four-month...
Read full review of LevelBlue Managed Detection and Response »
Anonymous User
Manager, Information Security at a retailer
Tech support is great. Very knowledgeable, reliable, and have resolved all problems, escalated when necessary, and...
Read full review of LevelBlue USM Anywhere »
Anonymous User
IT Officer
Customer Service: The customer service department is very responsive to questions. Technical Support: The technical...
Read full review of LevelBlue USM Anywhere »
Anonymous User
Information Technology Security Administrator at a healthcare company
Customer Service: There is excellent customer service and we have never had a complaint. Technical Support: Technical...
Read full review of LevelBlue USM Anywhere »
Anonymous User
Information Security Analyst at a insurance company
Customer Service: Their support is good and their response time is prompt. Technical Support: I would rate them as...
Read full review of LevelBlue USM Anywhere »
Anonymous User
Principal DevOps Engineer at a tech vendor
Technical support has been okay. It hasn't been great. On a scale of one to 10 scale, I'd say maybe a six. It took...
Read full review of LevelBlue USM Anywhere »
Anonymous User
SOC Lead / Sr. SOC Analyst at a tech services company
5 Stars
Read full review of LevelBlue USM Anywhere »

Review 1 of 30

Technical Support

No Data Available

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