Compare Dell Technologies vs Nitro

Dell Technologies

Based on 1794 reviews.

Nitro

Sample Customers

Popular Solutions

Dell PowerEdge R-Series

132 reviews

Dell Unity XT

15 reviews

VxRail

30 reviews

Top Industries

Computer Software Company

14%

Manufacturing Company

10%

Financial Services Firm

10%

Government

Computer Software Company

19%

Government

Non Profit

Performing Arts

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

MayankChauhan
Lead Consultant - Cloud & Infrastructure Services at Infosys
We use Dell PowerMax for very IO-intensive databases. These are OLTP databases with a lot of real-time transactions...
Read full review of Dell PowerMax »
KuldeepSingh4
Technical Solution Architect at a tech vendor
I am dedicated to Cisco and work with multiple products as a consultant from one of the managed service providers....
Read full review of Dell vSAN Ready Nodes »
Jimmy Herrera
Subgerente De Planificación E Implementación TI at a financial services firm
Our use case for Dell PowerStore involves a cluster with VMware, where we have all open systems, Windows and Linux,...
Read full review of Dell PowerStore »
Bill Engelmeyer
Systems Engineer at Unisity LLC
Our use case with Dell PowerScale (Isilon) is that we do large data storage for that platform. That's probably the...
Read full review of Dell PowerScale (Isilon) »
Anonymous User
VP IT Operations at a computer software company
We use Dell PowerEdge Rack Servers primarily in a virtualized environment for our company. Our company performs all...
Read full review of Dell PowerEdge R-Series »

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Customer Service

Louie Clarke
Senior Business Manager (Europe) at a tech consulting company
I do not work directly with the hardware, so I cannot speak from a quality perspective and compare it to others, but...
Read full review of Dell PowerEdge R-Series »
Amarjit Rathee
Associate Vice President at Hitachi Systems, Ltd.
The support is excellent. The remote team is proactive.
Read full review of Dell ObjectScale »
Vivek Jaiswal
Manager IT at Shriram Pistons
Technical support is good. I get support in a timely manner. Since our last installation, which was in March, we have...
Read full review of Dell Avamar »
SamuelThomas
Consultant at Key Information Technology L.L.C.
Technical support is generally satisfactory; however, challenges exist in certain Linux-based cases.
Read full review of Dell PowerProtect DP (IDPA) »
Aftab Azam
Storage and Backup Consultant at Hydro One
The solution's technical support is pretty good and helpful. The tool's support team usually responds right away to...
Read full review of Dell NetWorker »
Mike Bellemans
Project manager at Sopraco NV
I haven't contacted the tool's support yet.
Read full review of Dell PowerEdge MX- Series »
Abful Momin
Network Administrator at Grameen communications
The solution’s technical support is very good. Once, our server's motherboard was not responding, and Dell replaced...
Read full review of Dell PowerEdge C- Series »
Dragan Lazic
Information Technology Manager at The Gateway Engineers, Inc.
I would rate the support for this solution a seven out of ten. This is due to the fact that there is sometimes a...
Read full review of Dell PowerEdge R-Series »
Stefan Ackelman
Infrastructure manager at a government
I rate Dell support nine out of 10. They've helped us get the platform running and perform remote upgrades. They've...
Read full review of Dell PowerEdge R-Series »
Joseph James
Systems & Support Engineer at CWG Plc
I rate RecoverPoint support eight out of 10. An engineer is usually available, so they will put you straight through...
Read full review of Dell RecoverPoint for Virtual Machines »
Anonymous User
Deputy Manager Systems at a comms service provider
I would give technical support a rating of 10/10.
Read full review of Dell Unity XT »
Anonymous User
Information Technology Solutions Architect at a comms service provider
We are experiencing some issues with Dell's live-chat support as the support is different based on the support...
Read full review of VxRail »
Anonymous User
Senior Infrastructure Engineer at a manufacturing company
Technical support is excellent.
Read full review of Dell XtremIO »
Anonymous User
Administrative Assistant at a retailer
Getting support in Portuguese is difficult. We have to speak to the team in English. Not everyone on our team speaks...
Read full review of Dell Avamar »
Chris Sodey
Global IT Infrastructure Manager at Kemin Industries, Inc.
I haven't had to use Dell's support yet, so I don't know for sure. They're really good, and we have a support...
Read full review of Dell PowerEdge R-Series »
Anonymous User
IT Manager at a tech services company
Dell's technical support is generally pretty good.
Read full review of Dell PowerEdge R-Series »
Anonymous User
Senior Engineer at a tech company
Technical support generally is acceptable. Having to jump through hoops can sometime be frustrating. Especially when...
Read full review of Dell PowerEdge MX- Series »
Anonymous User
Senior Director, Engineering at a tech vendor
I am comfortable with the Dell technical support. I work with them all the time. We've had some issues with parts...
Read full review of Dell PowerStore »
Anonymous User
Data center Manager at a financial services firm
Their technical support can be improved because, sometimes, when you report an issue, it takes a while for them to...
Read full review of Dell VxBlock System »
Anonymous User
Assistant VP, Information Technology at a insurance company
The support is good. That said, the account management needs to be strengthened.
Read full review of Dell PowerEdge MX- Series »
Anonymous User
Senior Systems Engineer at a healthcare company
Customer Service: Good at time but also questionable at times. EMC has grown to such a big enterprise they are...
Read full review of Dell RecoverPoint »
Anonymous User
Systems Consultant at a tech services company
Sometimes our customers use tech support but, generally, tech support is in order.
Read full review of Dell Unity XT »
Andrius Paplauskas
Group Team Lead, Enterprise Solutions at a consultancy
The benefit of using Dell PowerStore is that we have comprehensive and excellent support from Dell. While we haven't...
Read full review of Dell PowerStore »
Anonymous User
Senior Datacenter Consultant at a computer software company
It's been working fine and therefore we haven't used technical support that much. We use it when we expand the system...
Read full review of Dell ObjectScale »
ThibaudLENIK
Solutions Architect at Bechtle
I haven't had contact with technical support for a long time. In the past they were fine.
Read full review of Dell PowerEdge VRTX [EOL] »
Eldad Ohana
System Administrator at Haaretz
If I had any issues at the beginning, it was dealt with in the presence of the integrator, and he fixed it. I have...
Read full review of Dell PowerStore »
Owen Jackson
Senior IT Systems Engineer at a aerospace/defense firm
We have only used tech support to replace drives that have gone bad. But our experience has not been so good. The...
Read full review of Dell Unity XT »
Anonymous User
Infrastructure Engineer at a healthcare company
Technical support has been top-notch.
Read full review of Dell SC Series »
Mohammad Reza Ghazaei
Network manager at Farabi
I've never dealt with technical support in the past.
Read full review of Dell Unity XT »
Anonymous User
Senior Account Manager at a tech services company
As, generally speaking, Dell EMC is an enterprise solution company, its technical support is always good.
Read full review of Dell Avamar »

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Technical Support

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