Compare Dell Technologies vs Nitro

Dell Technologies

Based on 2270 reviews.

Nitro

Sample Customers

Popular Solutions

Dell PowerEdge R-Series

168 reviews

Dell PowerStore

141 reviews

Dell Unity XT

9 reviews

Top Industries

Manufacturing Company

11%

Financial Services Firm

10%

Computer Software Company

Comms Service Provider

Computer Software Company

14%

Construction Company

11%

Healthcare Company

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Branko Cirovic
Storage Engineer at Comtrade Group
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Tom van Mil
Systems Administrator at Lico Innovations B.v.
My role in using or managing Dell PowerEdge R-Series involves having a cluster for all our customers who need a...
Read full review of Dell PowerEdge R-Series »
Michael Giacco
Vice President at AI ENGINEERS, INC
I have been in the technology world for only 10 years, and coincidentally, my background is in historic restoration,...
Read full review of Dell Business Laptops »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Fmontenegro Montenegro
CTO at To Be
My main use case for Dell PowerVault is primarily for massive storage of the information from our servers. A concrete...
Read full review of Dell PowerVault »

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Customer Service

Muhammad-Hassan
Deputy Manager - Virtualization at a energy/utilities company
The automatic creation of support tickets Whenever an issue arises, ESRS and VxRail are present and automatically...
Read full review of VxRail »
Taha Sayeh
Devops Solutions Engineer at a computer software company
My experience with the customer service and technical support from Dell has been somewhat mixed, especially during...
Read full review of Dell PowerProtect Cyber Recovery »
Aamir Ilyas
Senior Presales Consultant at Mindware
It is renowned for its technical support, prioritizing direct engagement with customers rather than focusing solely...
Read full review of Dell Avamar »
Skirmantas Juraska
Head of the infrastructure at Hostinger
Dell offers helpful technical support, including help and guidance when we have new server configurations.
Read full review of Dell PowerEdge R-Series »
Saleh Khalid
computer scientist at Imam University
Technical support from Dell is rated at six out of ten. Even with high-severity tickets, the response time is slower...
Read full review of Dell vSAN Ready Nodes »
ClaudioSalgado
IT Architect Consultant at RTFM
I have rated their customer support 8.5 out of 10, though I have not directly interacted with their support before.
Read full review of Dell APEX »
KennethEtsula
Presales Manager at Spartec
I rate the technical support a seven out of ten.
Read full review of DD Boost »
Mike Bellemans
Project manager at Sopraco NV
I haven't contacted the tool's support yet.
Read full review of Dell PowerEdge MX- Series »
Benjamin Ighagbon
IT Project Manager at NTSAFRICA Services
We handle the first level of support for our customers. However, if it is something that is beyond our capacity then...
Read full review of Dell PowerConnect Switches [EOL] »
Anonymous User
Customer Experience Designer at a tech services company
Regarding customer service issues with Dell Enterprise Laptops, I'm unsure if this is an issue specific to me or a...
Read full review of Dell Business Laptops »
Anonymous User
EUC Consultant
I haven't used Dell EMC support. My colleagues made a ticket with Dell EMC one year ago, but it's a strong solution....
Read full review of VxRail »
RESC
Storage Solutions Architect at a manufacturing company
The merger between Dell and EMC caused some issues with support tickets not getting assigned properly. The last few...
Read full review of Dell Unity XT »
Anonymous User
Platform Engineer at a financial services firm
If we cannot solve it ourselves fast, we usually submit a ticket or contact customer service.I find that they are...
Read full review of Dell Business Laptops »
Hassan Amin
System Engineer at NCCPL
We have worked with Dell support for quite a while. They are very responsive and helpful.
Read full review of Dell NetWorker »
Anonymous User
Presales Engineer at a computer software company
I am very impressed by the simplicity of the solution. They have very good support system called CoPilot. Whenever I...
Read full review of Dell SC Series »
Anonymous User
VP Technology Services at a newspaper
I haven't had any real issues that they have been unable to address.
Read full review of Dell APEX »
Adli Hajarat
IT Consultant & Administrator at ETCOM
I didn't have any problem with the technical support. Dell PowerConnect Switches manuals are very descriptive. It's...
Read full review of Dell PowerConnect Switches [EOL] »
VarunrajPTK
Senior System Engineer at a transportation company
We receive direct Dell support, and it is very good. We would rate their job a 10.
Read full review of Dell PowerStore »
Adrian Ayran
Systems Architect at Virtua Health
I rate Dell customer service five out of five. I've worked with Cisco UCSs, HP, HP Superdomes, and Lenovos. Dell's...
Read full review of Dell Business Laptops »
Anonymous User
IT Manager at a tech services company
Dell's technical support is generally pretty good.
Read full review of Dell PowerEdge R-Series »
Anonymous User
Director de Explotación IT. COE. at a security firm
I would give technical support a rating of 10/10.
Read full review of VNX [EOL] »
Anonymous User
Senior Account Manager at a tech services company
As, generally speaking, Dell EMC is an enterprise solution company, its technical support is always good.
Read full review of Dell Avamar »
Anonymous User
Professional Services Resident Engineer at a consultancy
For the support of Dell PowerStore, I would give them a rating of six out of ten.
Read full review of Dell PowerStore »
Anonymous User
Managing Director at KT hÃºsiÃ°
Technical support is excellent.
Read full review of Dell Data Protection - Endpoint Security Suite [EOL] »
Anonymous User
IT Architect at a aerospace/defense firm
It's pretty good, but not great.
Read full review of Vblock [EOL] »
Anonymous User
IT Officer - Hardare & Software
Technical support is excellent, but somewhat slow in the African region.
Read full review of VNX [EOL] »
Dacio Ferreira
System Administrator at Tigs
Sometimes, we have to wait for a long time for the support.
Read full review of Dell PowerEdge VRTX [EOL] »
Mahendra Panchotiya
IT Lead at Meditab Software, Inc.
The best features of Dell PowerEdge XE-Series are the support and product build quality, which we use the most.
Read full review of Dell PowerEdge XE-Series »
Anonymous User
Virtualization Specialist at a tech services company
Customer Service: The D&I team was very good. Technical Support: Did not use yet.
Read full review of Vblock [EOL] »
Anonymous User
Head of Technology at a non-tech company
I would rate Dell support for Dell PowerEdge R-Series around nine. There is always room for improvement. The support...
Read full review of Dell PowerEdge R-Series »

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Technical Support

No Data Available

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