Compare Dell Technologies vs Nitro

Dell Technologies

Based on 2455 reviews.

Nitro

Sample Customers

Popular Solutions

Dell PowerEdge R-Series

178 reviews

Dell PowerStore

162 reviews

Dell Unity XT

8 reviews

Top Industries

Outsourcing Company

11%

Manufacturing Company

10%

Financial Services Firm

Construction Company

Healthcare Company

11%

Computer Software Company

11%

Construction Company

11%

Financial Services Firm

11%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Branko Cirovic
Storage Engineer at Comtrade Group
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Tom van Mil
Systems Administrator at Lico Innovations B.v.
My role in using or managing Dell PowerEdge R-Series involves having a cluster for all our customers who need a...
Read full review of Dell PowerEdge R-Series »
Nate Moser
Director of Space Programs at a consultancy
My main use case for Dell Business Laptops is day-to-day everything. It could be used for email, software...
Read full review of Dell Business Laptops »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Fmontenegro Montenegro
CTO at To Be
My main use case for Dell PowerVault is primarily for massive storage of the information from our servers. A concrete...
Read full review of Dell PowerVault »

Review 1 of 5

No Data Available

Customer Service

Vaidyanathan Swaminathan
Co Founder at a outsourcing company
After EMC merged with Dell, the quality of support has dropped, and the time duration for resolving issues is long....
Read full review of Dell Unity XT »
Shrikant Teggi
Sr. Area Technical Manager at tata elxsi
Dell’s technical support is excellent, with quick responses whenever we log a complaint. I am extremely satisfied...
Read full review of Dell NetWorker »
Oladipo Ajagbe
Senior Technical Manager at The Source Computers Limited
In terms of evaluating the customer service and tech support that comes from Dell, I would say it is incredible. Dell...
Read full review of Dell PowerEdge R-Series »
Hassan Esmaeili
Data Protection And Storage Expert at a manufacturing company
I have contacted technical support and customer support and tried to open a case. My experience with them includes a...
Read full review of Dell PowerStore »
Pawel Augustyn
System Advisor at a tech services company
I have never purchased anything from AWS Marketplace, including Dell PowerVault. I do not have the occasion to...
Read full review of Dell PowerVault »
Brian Ricci
President at Pinnacle Computer Services, Inc.
My experience with the support team has been straightforward. Your first call with the support team is a lucky draw....
Read full review of Dell PowerEdge MX- Series »
Brian Recktenwald
Assistant Director, Information Technology & Systems at a university
Regarding customer service and technical support, if there is something wrong, we log a ticket and someone comes...
Read full review of Dell Business Laptops »
Skirmantas Juraska
Head of the infrastructure at Hostinger
Dell offers helpful technical support, including help and guidance when we have new server configurations.
Read full review of Dell PowerEdge R-Series »
Anonymous User
IT Specialist at a healthcare company
We do use technical support and it is always good.
Read full review of VNX [EOL] »
Anonymous User
Director of Infrastructure Services at a tech services company
I would give technical support a rating of 7/10.
Read full review of Dell XtremIO »
ASHISH RAJ
Solution Architect at a comms service provider
The technical support is quite good. It's quite good. But I get help more quickly with VMware support because we have...
Read full review of Dell Vscale Architecture »
Jason Weber
Solutions Architect at a computer software company
The technical support is phenomenal. I'd give it five stars. They are very responsive and knowledgeable. We're...
Read full review of VxRail »
Mahendra Panchotiya
IT Lead at Meditab Software, Inc.
The technical support for Dell PowerEdge FX is really good; they are very helpful with their turnaround time. I had...
Read full review of Dell PowerEdge FX [EOL] »
Cezary Majewski
Network Infrastructure Administrator at PCC Intermodal
We've reached out to technical support, and we've had a good experience. Dell offers very good support.
Read full review of Dell PowerConnect Switches [EOL] »
Anonymous User
IT Director at a university
From my interaction right now with my Dell account people, it has been fantastic. The partnership is true.
Read full review of Dell Business Laptops »
ScottRiley
Senior Systems Engineer at SIDEPATH, INC
I would rate the technical support for Dell PowerStore as an eight out of ten. The responsiveness could be faster,...
Read full review of Dell PowerStore »
Gael Delaey
Senior Hybrid Datacenter Consultant at Proximus Spearit
The Dell support is good. The response time is good and the people are reliable. I am happy with the support.
Read full review of Dell PowerStore »
Saleh-Khakwani
Senior Technical Consultant at DWP Technologies
The solution's tech support team responds depending on the criticality of the problem. For a very critical issue,...
Read full review of Dell PowerProtect Data Manager »
Anonymous User
General Manager -Enterprise Technical Solution at a tech services company
Support is straightforward because they have one single support entity. Different vendors supply the internal...
Read full review of Dell VxBlock System »
Bassam Fageer
Datacenter Administrator at Creative Solutions
Dell's technical support are quite helpful with straightforward issues, though they can be slow. However, they don't...
Read full review of Dell NetWorker »
Joe Lim
Public Sector Enterprise Account Manager at NCS Pte. Ltd.
I have used customer support for Dell PowerProtect Backup Services. My experience with customer support has been very...
Read full review of Dell PowerProtect Backup Services »
Radwa Fouad
Senior Presales Engineer at MST
I have never contacted technical support before.
Read full review of Dell PowerEdge R-Series »
Sander Verhulst
System Engineer at South Corporate P2P Fiber Customer
In the beginning, support wasn't that great. However, it got a lot better after a few calls and meetings.
Read full review of VxRail »
Francisco Gimo
Management Information System Officer at a mining and metals company
The support from Dell Unity XT is good. They actively monitor the units. They have called us up when they have lost...
Read full review of Dell Unity XT »
Anonymous User
Infrastructure Engineer at a pharma/biotech company
Technical support has dropped off over the years. It is what it is. It is probably a seven or eight out of 10. It is...
Read full review of Dell Unity XT »
Anonymous User
Associate Director, Information Technology at a manufacturing company
The customer support for Dell PowerEdge XE-Series is very good. I would rate the customer support for Dell PowerEdge...
Read full review of Dell PowerEdge XE-Series »
Anonymous User
Architect at a comms service provider
I have used technical support sometimes, more for feature requests and to know how to use a given feature; Disk...
Read full review of Dell PowerStore »
Lorna Liu
Product Manager at a comms service provider
Dell has a very poor support channel in Taiwan. They sell the models directly to our enterprise customers. They don't...
Read full review of Dell ObjectScale »
Llu Feng
Storage engineer at a financial services firm
The customer support for Dell PowerScale is very satisfactory.
Read full review of Dell PowerScale »
Dhandayudapani C
TSG Manager at Navigator Systems
It is very user-friendly to read and determine the exact problem, unlike HP where different tools and L3 team support...
Read full review of Dell Unity XT »

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Technical Support

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We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.