Compare Dell Technologies vs Nitro

Dell Technologies

Based on 1777 reviews.

Nitro

Sample Customers

Popular Solutions

Dell PowerEdge Rack Servers

130 reviews

Dell Unity XT

17 reviews

VxRail

30 reviews

Top Industries

Computer Software Company

14%

Financial Services Firm

10%

Manufacturing Company

Government

Computer Software Company

16%

Comms Service Provider

Educational Organization

Energy/Utilities Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

MayankChauhan
Lead Consultant - Cloud & Infrastructure Services at Infosys
We use Dell PowerMax for very IO-intensive databases. These are OLTP databases with a lot of real-time transactions...
Read full review of Dell PowerMax »
Jimmy Herrera
Subgerente De Planificación E Implementación TI at a financial services firm
Our use case for Dell PowerStore involves a cluster with VMware, where we have all open systems, Windows and Linux,...
Read full review of Dell PowerStore »
Bill Engelmeyer
Systems Engineer at Unisity LLC
Our use case with Dell PowerScale (Isilon) is that we do large data storage for that platform. That's probably the...
Read full review of Dell PowerScale (Isilon) »
Anonymous User
VP IT Operations at a computer software company
We use Dell PowerEdge Rack Servers primarily in a virtualized environment for our company. Our company performs all...
Read full review of Dell PowerEdge Rack Servers »
Kuldeep Bh
Technical Solution Architect at a tech vendor
I am dedicated to Cisco and work with multiple products as a consultant from one of the managed service providers....
Read full review of Dell vSAN Ready Nodes »

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Customer Service

Naveed Muhammad
Head - Solution Design & Architect at a tech services company
I rate Dell's technical support very high. Their experts are available and whenever I open any case, it gets resolved...
Read full review of Dell PowerStore »
Isaac Fisher
Chief Financial Officer at STL
The only time I've ever had a challenge was when the problem had gone beyond the initial support. And when we moved...
Read full review of Dell Unity XT »
Jan Gilevich
System Administrator at Sapir College
We haven't used Dell's tech support.
Read full review of Dell PowerEdge Rack Servers »
Vaidyanathan Swaminathan
Co-Founder at Tech RIdge Solutions
Technical support is somewhere around six or seven on a scale from one to ten. The challenge is that support is not...
Read full review of PowerEdge C »
A. AhadAlam
Head Of Systems Group at NCCPL
I would rate the tech support a seven out of ten. Our company is from Pakistan, we have limited resources on field...
Read full review of DD Boost »
Anteneh Asnake
Modern Data Center and Cloud Engineer II at IE Network Solutions PLC
The response time needs to be improved. Recently when an issue arises, if you are level two or level three, it will...
Read full review of Dell Storage Resource Manager »
Skirmantas Juraska
Head of the infrastructure at Hostinger
Dell offers helpful technical support, including help and guidance when we have new server configurations.
Read full review of Dell PowerEdge Rack Servers »
Anonymous User
Sr. Systems Analyst
Customer Service: With replication manager, EMC support is pretty good, it seems to be a small team of knowledgeable...
Read full review of Dell AppSync »
Adnan Yasin
Director, Information Technology at TEXAS PROPERTY AND CASUALTY INSURANCE GUARANTY ASSOCIATION
With Dell PowerEdge Rack Servers, there is no one better in the industry for tech support service. I can vouch for...
Read full review of Dell PowerEdge Rack Servers »
AlexOltean
Technical architect at a manufacturing company
If we are talking about Dell, their technical support is a nine out of ten. However, if we are referring to VMware,...
Read full review of VxRail »
Anonymous User
Pre-sale and Post-sale Engineer at a reseller
Dell's technical support is excellent.
Read full review of Dell PowerVault »
Anonymous User
Senior Systems Engineer at a non-profit
We've had great support from the Dell EMC team. I would rate their Copilot support the best that we have seen in the...
Read full review of Dell SC Series »
Tomas Fencl
Admin at Jednota s.d.
I have very good experience with their technical support. I have contacts for Dell servers and also for storage and...
Read full review of Dell PowerEdge Rack Servers »
Rafael Perelli
IT Infrastructure Coordinator at 3 corasoes
The solution's technical support used to be much better some years ago, but now it is a little worse. Normally, Dell...
Read full review of Dell PowerStore »
Anonymous User
Senior Systems Engineer at a financial services firm
Technical support is very good and always available.
Read full review of Dell XtremIO »
Anonymous User
Director of Information Technology at a computer software company
The technical support is very good. We have the ESRS call-home function, and it's been rock solid since day one.
Read full review of Dell PowerMax »
Anonymous User
Associate Director, Health Information Technologies at a university
Dell's support is fantastic. We've never really had any problems with them. I would rate them an eight out of ten.
Read full review of Dell PowerEdge Rack Servers »
Anonymous User
Chief Information Officer at a computer software company
The support has been phenomenal.
Read full review of Dell PowerStore »
Anonymous User
Manager at a pharma/biotech company
I have not contacted technical support. I didn't have any issues during the installation.
Read full review of Dell PowerEdge Rack Servers »
Anonymous User
Data Centre and HCI Solutions Lead at a tech services company
I don't interact with their technical support.
Read full review of VxRail »
Anonymous User
Business Development at SG Solutions Ltd
Tech support is very good, very efficient.
Read full review of Dell Unity XT »
Anonymous User
Systems Administrator at a manufacturing company
I've had no issues with technical support, and they've been very quick and responsive. I've had to call them, maybe...
Read full review of Dell PowerEdge Rack Servers »
VijayShankar
Senior Administrator/IT Systems & Cloud Operations at Etisalat
The solution's technical support is really good. Dell PowerMax NVMe's technical support is our benchmark with all...
Read full review of Dell PowerMax »
Chong Teck Soo
Managing Director at Infowhiz
Dell's support is responsive.
Read full review of Dell Unity XT »
James Lowey
CIO at a educational organization
I have worked pretty closely with their engineers over a number of years. They have implemented several different...
Read full review of Dell PowerScale (Isilon) »
Peter Sowerby
Senior Technical Specialist at a healthcare company
Dell's technical support is great for 99% of things. There have been a few problems but I understand because the...
Read full review of Dell Unity XT »
Bill Engelmeyer
Systems Engineer at Unisity LLC
The customer service for Dell PowerEdge Rack Servers is great. I'd give them a ten out of ten on that.
Read full review of Dell PowerEdge Rack Servers »
Andrew R.
Director, Information & Communication Technology & Digital Transformation at a educational organization
The technical support has been excellent. I would give them a ten out of ten for support.
Read full review of Dell PowerScale (Isilon) »
rrukhaiyar573
Technical Manager at a recreational facilities/services company
The tool's support is good but they can do better.
Read full review of Dell PowerMax »
Carlos Ramos Soto
Infrastructure Administrator at Banco Agromercantil de Guatemala, S. A.
I have not used customer service or support.
Read full review of Dell PowerStore »

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Technical Support

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