Compare Dassault vs Infor

Dassault

Based on 20 reviews.

Infor

Based on 108 reviews.

Overview

Dassault Group is a France-based group of companies led by Serge Dassault. It was established in 1929 with the creation of Dassault Aviation by Marcel Dassault, father of the Group's current chairman. In 2014 cofounder of Dassault Systmes Charles Edelstenne was named Dassault Group successor.

Information Not Available

Sample Customers

Popular Solutions

No Magic MagicDraw

3 reviews

Dassault Product Lifecycle Management Portfolio [EOL]

0 reviews

0 reviews

12 reviews

0 reviews

9 reviews

Top Industries

Manufacturing Company

21%

Government

11%

Computer Software Company

10%

Aerospace/Defense Firm

Manufacturing Company

14%

Computer Software Company

13%

Financial Services Firm

Retailer

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

DiegoRangel
Systems Engineer at Marinha do Brasil (Oficial)
I was using No Magic MagicDraw to model operations, such as using different kinds of operations with ships or crafts...
Read full review of No Magic MagicDraw »
Anonymous User
Senior Manager, PLM Competency Center at a transportation company

Read full review of Exalead »

Review 1 of 2

Eugenio Santos
IT and processes re-engineering manager at DEUTZ AG
I use Infor LX for the manufacturing business at our plant. I mainly use it for operations such as purchasing,...
Read full review of Infor LX »
Eugenio Santos
IT and processes re-engineering manager at DEUTZ AG
I use it to connect Infor LX with Automotive Exchange and Supplier Exchange. This serves as middleware for me.
Read full review of Infor ION »
Anonymous User
Independent Consultant
I do consulting, so I help companies integrate or run Infor M3. I do functional and technical specifications,...
Read full review of Infor M3 »
Nuno França
Executive Director at Onsearch
I work as a subcontractor for a company that worked with them for three to four years.
Read full review of Infor CloudSuite »
Anonymous User
Project Manager at a aerospace/defense firm
We are using ERP to manage all our business processes.
Read full review of Infor LN »

Review 1 of 5

Customer Service

James Towers
Principal Systems Engineer at a tech services company
Their technical support is good.
Read full review of No Magic MagicDraw »
Korhan Candan
Engineer at a aerospace/defense firm
The customer service and support are very good. Overall, it's been quite satisfactory. The response time is good,...
Read full review of No Magic MagicDraw »
DiegoRangel
Systems Engineer at Marinha do Brasil (Oficial)
I didn't have to use their support, however, there is a great community behind the tool.
Read full review of No Magic MagicDraw »
JOSETRELLES
Chief Refrigeration Product Development Division at Indurama
Technical support is efficient, but their response time could be better.
Read full review of No Magic MagicDraw »
James Towers
Principal Systems Engineer at a tech services company
The customer support is not good.
Read full review of No Magic MagicDraw »
Anonymous User
Adjunct Professor at a university
I have not had the need to contact technical support.
Read full review of No Magic MagicDraw »
Anonymous User
Director, Strategy and Consulting at a university
My experience with technical support was good. I haven't interacted with them often but their response was reasonably...
Read full review of No Magic MagicDraw »
Anonymous User
enterprise architect, IT architect, freelancer at Dr. Nink IT Consulting
Customer Service: Very good, excellent people, helpful advise. Technical Support: The customer has own dedicated...
Read full review of No Magic MagicDraw »
Larry York
SCM Build/Release Manager at a tech vendor
They were okay. I dealt with them specifically around the code engineering aspects of it, but upgrading their ability...
Read full review of No Magic MagicDraw »
PalcsoAttila
CEO at SEP Consulting kft.
Technical support is okay. If we have a question, they respond.
Read full review of No Magic MagicDraw »
Terry Jones
President at I2R, Inc.
I've had good support from them. They have been very responsive when I've submitted problem tickets in the past. I've...
Read full review of No Magic MagicDraw »
Anonymous User
Senior Manager, PLM Competency Center at a transportation company
The technical support is okay.
Read full review of Exalead »
Anonymous User
Director, Strategy and Consulting at a university
Our experience with technical support was positive. They responded in 24 to 48 hours.
Read full review of No Magic MagicDraw »
Anonymous User
Expert System Engineer at a transportation company
I have been in contact with technical support and they are always there to help you. Whenever I need something, they...
Read full review of No Magic MagicDraw »

Review 1 of 14

Nakul Oza
Infor M3 Consultant at Wipro Limited
I have contacted technical support, and I would give them a rating of eight out of ten.
Read full review of Infor M3 »
AbrahamGeorge
Senior Director of Consulting at Coserve Software Solutions
Yu receive a quick response from support for standard issues. If it's related to customizations, you might need to...
Read full review of Infor LN »
Dietmar Müller
Key Account Manager at Cronon GmbH
Technical support from Infor is rated an eight out of ten. They have very good support.
Read full review of Infor CloudSuite »
Enrique Hernandez
CEO & Founder at Genesys Infosec LLC
I would like to point out something important during the project and active project. It's the support. One of the...
Read full review of Infor LX »
Haridas Narayanan
Director, Consulting Services at Blue Chip Computer
I would rate technical support at eight out of ten. Particularly in India, the support is excellent. There's a...
Read full review of Infor LN »
Eugenio Santos
IT and processes re-engineering manager at DEUTZ AG
My contract is with Infor, but E-Service, a subcontractor, handles support. I am not planning to change support...
Read full review of Infor ION »
Sanjay Patankar
General Manager at Godrej & Boyce Mfg. Co. Ltd.
The solution’s technical support is good.
Read full review of Infor LN »
Carlos Cardona
Operations Manager at Visual K
The support from Infor VISUAL is good. We create the incidents, and they usually answer on the same day.
Read full review of Infor VISUAL »
RENATOESPOLADORE
Enterprise Account Executive at RPEspoladore LTD
The technical support team are good, although they are often understaffed. However, they are not always able to...
Read full review of Infor LN »
RohitPothani
Solutions Architect at Merino Consulting Services
Infor's technical support is reliable. One can rely on the technical support that Infor provides. I rate Infor's...
Read full review of Infor LN »
Jorge Saraiva
CTO at silicium consulting
Infor needs to create an online support chat directly embedded in the product. I will never understand why they don't...
Read full review of Infor LN »
S Solomon Kumar
Head of Global Sales at phaxon services pvt ltd
Infor’s technical support is good. The tickets that we raised had been addressed very well. Our customers prefer L1,...
Read full review of Infor LN »
Anonymous User
Senior BI Specialist at a tech company
I have not used technical support. However, answers to product-related questions are sometimes buried quite deep.
Read full review of Birst »
ROHIT POTHANI
Infor LN manufacturing consultant at a tech vendor
I rate the technical support a three and a half out of five. Infor LN has a support portal, so if our customer...
Read full review of Infor LN »
Anonymous User
Software Engineer BI Analyst at a recruiting/HR firm
Technical support was good. They just couldn't address the performance issues.
Read full review of Birst »
Anonymous User
Functional Strategy Consultant at a tech services company
4/5.
Read full review of Infor dEPM »
Anonymous User
Regional Marketing Communications & Campaigns Manager at a retailer
I didn't have to deal with anyone from Birst directly, as we had someone in-house who was our Birst source of truth...
Read full review of Birst »
Kiran Karkera
Director- ERP Consulting at a tech services company
Support for Core ERP is extremely good. Regarding add-ons, with many different technologies involved, support is not...
Read full review of Infor LN »
Anonymous User
Partner/Executive at a consultancy
I don't have any experience with their support.
Read full review of Infor M3 »
Anonymous User
Director BI Services at a tech services company
Customer Service: The level of customer service is very high. Every customer has it's own CSM (Customer Success...
Read full review of Birst »
Anonymous User
Infor PM Consultant
Tehnical support offered by Infor is very good. I always got an answer, and it never took them more than a day to get...
Read full review of Infor dEPM »
Anonymous User
IT Programmer/Analyst at a healthcare company
I don't use technical support often, but it's good. I would rate them an eight out of ten. I don't work with them...
Read full review of Infor M3 »
Anonymous User
Information Systems Manager at a manufacturing company
There is limited support on Baan IV, but for Infor ERP LN there are more options. When it comes to vendor support on...
Read full review of Infor LN »
Anonymous User
Director of Enterprise Applications at a computer software company
Customer Service: It's reasonable. Technical Support: It's reasonable.
Read full review of Infor LN »
Sreenivas K
Principal Engineering Manager I at a computer software company
Customer Service: Average. Technical Support: Technical support is average.
Read full review of Birst »
Anonymous User
Project Manager at a aerospace/defense firm
The support is excellent. It is a great company.
Read full review of Infor LN »
Anonymous User
Sr. Tech Specialist/ DBA/BI Developer at a educational organization
I would give technical support a rating of 3/10.
Read full review of Birst »
Anonymous User
Developer at a educational organization
Infor is not very much into the market as of yet, which means that its products are not yet public and this precludes...
Read full review of Infor LN »
Solomon Kumar
Director of Sales and Marketing at Informatic Technologies
Customer support from Infor is responsive and addresses issues, but the response time can be delayed, which sometimes...
Read full review of Infor M3 »
Gene Hammons, MBA
Director at a consultancy
Customer Service: Infor is impossible, but if you have a good reseller partner, they can handle just about any...
Read full review of Infor CloudSuite »

Review 1 of 30

Technical Support

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