Compare Cybereason vs SentinelOne

Cybereason

Based on 17 reviews.

SentinelOne

Based on 58 reviews.

Latest Research

SentinelOne vs. Cybereason Endpoint Detection & Response

Updated: July 2022

Cybereason Endpoint Detection & Response vs. SentinelOne

Updated: July 2022

Sample Customers

Cybereason Endpoint Detection & Response

Lockheed Martin, Spark Capital, DocuSign, Softbank Capital

Cybereason Managed Detection & Response

CONNECTICUT WATER, BEAM SUNTORY, CADWALADER, WICKERSHAM & TAFT, RTI Surgical, HOSPITAL REVENUE CYCLE MANAGEMENT COMPANY, MCBEE ASSOCIATES, FORTUNE 500 BANK

Cybereason XDR

MOTOROLA MOBILITY

SentinelOne

Havas, Flex, Estee Lauder, McKesson, Norfolk Southern, JetBlue, Norwegian airlines, TGI Friday, AVX, Fim Bank

SentinelOne Vigilance

Norwegian Airlines, TGI Fridays, AVX, FIMBank

Popular Solutions

Cybereason Endpoint Detection & Response

10 reviews

SentinelOne

38 reviews

SentinelOne Vigilance

3 reviews

Top Industries

Computer Software Company

26%

Comms Service Provider

26%

Financial Services Firm

Government

Comms Service Provider

26%

Computer Software Company

21%

Government

Retailer

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Chad Kliewer
Information Security Officer at PTCI
My use case for this solution is multipronged. First of all, I use this solution to provide the traditional...
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Review 1 of 1

Anonymous User
Network Support at a university
SentinelOne performs primary functions for our endpoint antivirus and anti-malware solutions. It's a centralized...
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Anonymous User
Senior Security Engineer at a tech services company
SentinelOne Vigilance is being used mostly for endpoint protection, endpoint deployment, and some endpoint management.
Read full review of SentinelOne Vigilance »

Review 1 of 2

Customer Service

Abhinav Srivastava
Senior Project Executive at Hitachi
The technical support for Cybereason Endpoint Detection & Response is okay. We have some open cases, and the support...
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Chad Kliewer
Information Security Officer at PTCI
I have been working with the product team a lot and giving them a lot of unsolicited feedback. I would rate the...
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Nick LaPointe
Information Security Administrator at a insurance company
Their technical support is very competent. They know the product inside and out and they try to understand the...
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Ibrahim Karam
Pre-Sales Consultant | Palo Alto Networks. at StarLink - Trusted Security Advisor
Technical support could be better. We’d like to see them be more helpful and responsive in the future.
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Johnson Bresnick
Director of Learning and Development at ACA - Ateliers de conversation anglaise
Cybereason support has been great.
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Manohar Baratam
Security Analyst at a manufacturing company
I communicate with technical support via email. They're responsive.
Read full review of Cybereason Deep Respond [EOL] »
Anonymous
Technical Consultant at Revel Tech Security Sdn Bhd
Since using the solution, post-installation I have not come to a point where I needed to contact their customer...
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Anonymous User
Systems Engineer at a tech services company
I have not been in contact with technical support.
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Anonymous User
Senior Security Engineer at a financial services firm
The support people are very helpful, but a lot of the issues end up having to go back to engineering or their support...
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Anonymous__
Senior Project Manager at a transportation company
The support that the company offers is very good. We've been quite satisfied. I find them to be exceptionally...
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Anonymous User
Manager Projects at a tech services company
The technical support team is overall good and co-operative.
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DanielHernandez
Information Security Analyst at a comms service provider
In the security arena, I would give them 9 out of 10. We had a small hiccup at the beginning of our onboarding as...
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Chee Keong Law
Security Consultant at a computer software company
Technical support varies on a case-by-case basis, but sometimes it takes a lot of time for them to come back to us...
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Anonymous User
Global IT Project Manager at a manufacturing company
For me, the technical support is good. I asked support for certain points to move on, in terms of new things, and I...
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Review 1 of 14

Tony Tuite
Consultant at NFC/IT
Technical support is provided for us through SolarWinds, and they're very knowledgable.
Read full review of SentinelOne »
Cem BALIK
Information Technologies Manager at VAS Bilisim Teknolojileri A.S
Technical support has been very good and we are quite pleased with them.
Read full review of SentinelOne »
Adam Peason
Chief Information Security Officer at Lone Star National Bank
It is through a managed service.
Read full review of SentinelOne »
AshishGautam
IT Project Manager at Rajiv Gandhi Cancer Institute In India
I rate the technical support a ten out of ten. The support is very easy if you connect with global support. A company...
Read full review of SentinelOne »
Jestoni Paglinawan
System Engineer at a tech services company
The technical support is quick and very helpful. They often response within the day or by the next business day.
Read full review of SentinelOne »
RS Mukherjee
Senior Information Security Engineer at a retailer
The technical support is good and very responsive. 99.99 percent of the time, they have been able to provide...
Read full review of SentinelOne »
Roel Schreurs
System Engineer at Lyanthe
I have used their technical support and my experience with them has been very good. They are fast. They know what...
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Rupesh Singh
Technical Team Lead at Alepo
We haven't contacted SentinelOne support directly. When we need help, we reach out to our service provider....
Read full review of SentinelOne »
Ivan Kelleher
Technical Director at Etelligence
Technical support for SentinelOne is fine.
Read full review of SentinelOne »
Jeffrey Agomate
Information Security Engineer at Infoprive
SentinelOne technical support is awesome. If there is a five-star option, I'd give them six stars. They give good...
Read full review of SentinelOne »
Jose Nunes
Head of IT and Communications at Sonangol
The technical support was good for SentinelOne Vigilance.
Read full review of SentinelOne Vigilance »
SimonThornton
Cyber Security Services Operations Manager at a aerospace/defense firm
They're excellent. I would rate them a five out of five.
Read full review of SentinelOne »
Sai_Kishore
Head of Information Technology at TheArtsClubDubai
Support is very good, and their help is immediate.
Read full review of SentinelOne »
Olivier Richard
IT Support Director at Biotrial S.A.S.
We use the SUP team that is provided by the provider of SentinelOne. However, I've never directly dealt with them.
Read full review of SentinelOne »
Jeff Doggendorf
Operations Manager at Proton Dealership IT
SentinelOne technical support has always been very quick and responsive. We haven't used them a lot. We're a...
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Rae Jewell
Director IR and MDR at a tech services company
The technical support team is probably the fastest in the industry at responding, and they do care when we have to...
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Mohammad Ali Khan
Director at Pacific Infotech UK ltd
I have not used their technical support. My engineers have used it, and their feedback about the support has been...
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Rajeev Babu
Sr. System Administrator at Danube Group
Their technical support is very nice. I would rate them a five out of five.
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Stephen Poot
Network and Security Engineer at a energy/utilities company
One of the nicest things about SentinelOne is their support. I never met a company which gives such fast, great...
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Anonymous User
CTO at a tech vendor
I have not been in contact with technical support. Because it is so stable, support has not been important to us.
Read full review of SentinelOne Vigilance »
Anonymous User
Director - Global Information Security at a manufacturing company
Technical support started off mainly by email, but support is probably the single biggest improvement since we...
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Anonymous User
Head of IT at a transportation company
The technical support is excellent. We have only had to use them two or three times, and the response has been very...
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Steve Pender
Managing Member at Pender & Associates
The customer support has been okay.
Read full review of SentinelOne »
Anonymous User
Enterprise Security Architect at a recruiting/HR firm
I talk to my TAM once a week, minimum. I think I have the best customer support in the business. I had an issue that...
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Anonymous User
Engineer II, Enterprise Client Support at a media company
Customer service and our TAM are both very good. They are responsive and have never been unable to answer a question...
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Marc Vazquez
IT Manager at Telecorp Inc.
I've used technical support a few times and it's very good. They're very responsive and they alert you very quickly...
Read full review of SentinelOne »
Zaul Hug
IT Manager at apex
When we need partners, they support us well. There have been no issues with that.
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Anonymous User
Cloud Engineer at a comms service provider
I haven't had the opportunity to interact with SentinelOne support.
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Lindsay Mieth
CISO at a religious institution
Technical support has attended to our issues quickly and with a good sense of the need to communicate continually...
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Reviewer07479
CIO at a manufacturing company
Support is quite fast to solve problems. The SOC is very good and really operates 24/7. When necessary, they contact...
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Technical Support

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