Compare Cybereason vs SentinelOne

CONNECTICUT WATER, BEAM SUNTORY, CADWALADER, WICKERSHAM & TAFT, RTI Surgical, HOSPITAL REVENUE CYCLE MANAGEMENT COMPANY, MCBEE ASSOCIATES, FORTUNE 500 BANK

Cybereason Managed Detection & Response

CONNECTICUT WATER, BEAM SUNTORY, CADWALADER, WICKERSHAM & TAFT, RTI Surgical, HOSPITAL REVENUE CYCLE MANAGEMENT COMPANY, MCBEE ASSOCIATES, FORTUNE 500 BANK

Cybereason XDR

MOTOROLA MOBILITY

SentinelOne Singularity Complete

Havas, Flex, Estee Lauder, McKesson, Norfolk Southern, JetBlue, Norwegian airlines, TGI Friday, AVX, Fim Bank

SentinelOne Vigilance

Norwegian Airlines, TGI Fridays, AVX, FIMBank

Popular Solutions

Cybereason Endpoint Detection & Response

5 reviews

Cybereason Managed Detection & Response

4 reviews

Cybereason Next-Generation Antivirus

3 reviews

SentinelOne Singularity Complete

115 reviews

SentinelOne Singularity Cloud Security

114 reviews

SentinelOne Singularity Identity

21 reviews

Top Industries

Computer Software Company

18%

Financial Services Firm

10%

Manufacturing Company

Comms Service Provider

Computer Software Company

17%

Financial Services Firm

11%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Peter Nowak
Business Development Manager for Cybereason at Bechtle
I use Cybereason XDR for customers who don't have a SOC or managed SOC yet and want to be protected on more than...
Read full review of Cybereason XDR »
Peter Nowak
Business Development Manager for Cybereason at Bechtle
I am part of a reseller with two roles. We are a Managed Service Provider ourselves, and in a way, we compete with...
Read full review of Cybereason Managed Detection & Response »
Peter Nowak
Business Development Manager for Cybereason at Bechtle
My use case involves providing endpoint security. When I introduce the EDR system, in many cases, it replaces the...
Read full review of Cybereason Next-Generation Antivirus »
Dannie Combs
Senior Vice President and Chief Information Security Officer at Donnelley Financial Solutions
My organization is in the financial services industry and the majority of services that we offer are financial...
Read full review of i-SIEM [EOL] »
Anonymous User
Security Delivery Analyst at a consultancy
We use it to improve detection in the whole industrial sector. We are a big energy company. Across multiple...
Read full review of Cybereason Endpoint Detection & Response »

Review 1 of 5

Andrew W
VP - Information Technology at a financial services firm
We use it for a couple of use cases. The biggest one we use it for is to protect our AWS environment, and it does a...
Read full review of SentinelOne Singularity Cloud Security »
Roftiel Constantine
Global Chief Information Security Officer at Barry-Wehmiller
We initially chose an EDR solution for its reporting capabilities, but quickly realized we needed a solution that...
Read full review of SentinelOne Singularity Identity »
Prathamesh Samant
Presales Manager at a tech services company
We have been using SentinelOne Singularity MDR for threat hunting and correlation, particularly when we identify if...
Read full review of SentinelOne Singularity MDR »
Josh Vinson
Director, Information Technology at Premier Realty Group
I use SentinelOne Singularity Complete on our servers, specifically in our remote desktop services environment. I...
Read full review of SentinelOne Singularity Complete »
Dennis Becker
Managing Director at MaDaTec GmbH
Speaking about the use cases for SentinelOne Vigilance, people are usually using these products for protecting their...
Read full review of SentinelOne Vigilance »

Review 1 of 5

Customer Service

Ivan Burke
Head of Research Development and Innovation at CSIR
Cybereason's support is very good. They are very quick at setting up a new instance. Usually, when we have an IR,...
Read full review of Cybereason XDR »
Peter Nowak
Business Development Manager for Cybereason at Bechtle
I think of situations I know. There's a technical account manager, and the customers are very happy with it. I would...
Read full review of Cybereason Managed Detection & Response »
Dannie Combs
Senior Vice President and Chief Information Security Officer at Donnelley Financial Solutions
The partnership between empow and Elasticsearch has a very positive impact on us from a couple of different angles: *...
Read full review of i-SIEM [EOL] »
AtulChaurasia
Operational Technical Security at Metro Bank
The technical support services are good.
Read full review of Cybereason Endpoint Detection & Response »
Ibrahim Karam
Pre-Sales Consultant | Palo Alto Networks. at StarLink - Trusted Security Advisor
Technical support could be better. We’d like to see them be more helpful and responsive in the future.
Read full review of Cybereason Endpoint Detection & Response »
Chad Kliewer
Information Security Officer at PTCI
I have been working with the product team a lot and giving them a lot of unsolicited feedback. I would rate the...
Read full review of Cybereason Endpoint Detection & Response »
Peter Nowak
Business Development Manager for Cybereason at Bechtle
Customer service is rated as a five out of ten. When they work and reach the right level, they are helpful, but...
Read full review of Cybereason XDR »
Ivan Burke
Head of Research Development and Innovation at CSIR
The solution's technical support was very good. There were only a few integration-related issues, for which...
Read full review of Cybereason Next-Generation Antivirus »
Ivan Burke
Head of Research Development and Innovation at CSIR
The solution's support team is quite good at giving us feedback if there is an issue. I rate the overall support an...
Read full review of Cybereason Managed Detection & Response »
Alex Lapinski
Cyber Security & ICT Director at Polish Security Experts Association
We are currently in the POC stage. I haven't had a chance to explore the tool's support.
Read full review of Cybereason Next-Generation Antivirus »
Peter Nowak
Business Development Manager for Cybereason at Bechtle
A colleague informed me that he opened a ticket, and they probably responded within the time limit. Support asked for...
Read full review of Cybereason Next-Generation Antivirus »
Abhinav Srivastava
Senior Project Executive at Hitachi
The technical support for Cybereason Endpoint Detection & Response is okay. We have some open cases, and the support...
Read full review of Cybereason Endpoint Detection & Response »
Nick LaPointe
Information Security Administrator at a insurance company
Their technical support is very competent. They know the product inside and out and they try to understand the...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Technical Specialist Manager at a tech services company
Though I don't have much experience with the technical support of the product, I rate the technical support a nine...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
System Analyst at a tech services company
The tech support is relatively helpful. They respond to our queries on time and are always available when we have...
Read full review of Cybereason Managed Detection & Response »
Jerome Arockiam
Senior Security Specialist at Wipro Limited
I would rate the technical support as nine out of ten. Sometimes, follow-ups are required to get a response from...
Read full review of Cybereason Managed Detection & Response »
Manohar Baratam
Security Analyst at a manufacturing company
I communicate with technical support via email. They're responsive.
Read full review of Cybereason Deep Respond [EOL] »
Anonymous__
Senior Project Manager at a transportation company
The support that the company offers is very good. We've been quite satisfied. I find them to be exceptionally...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Senior Security Engineer at a financial services firm
The support people are very helpful, but a lot of the issues end up having to go back to engineering or their support...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
IT Security and Risk Analyst at a transportation company
Cybereason's customer support could be better. For example, their definition of urgency is based on the severity of...
Read full review of Cybereason XDR »
Anonymous User
Security Consultant at a computer software company
Technical support varies on a case-by-case basis, but sometimes it takes a lot of time for them to come back to us...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Security Architect at a tech company
The technical support services are good.
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Global IT Project Manager at a manufacturing company
For me, the technical support is good. I asked support for certain points to move on, in terms of new things, and I...
Read full review of Cybereason Endpoint Detection & Response »
DanielHernandez
Information Security Analyst at a comms service provider
In the security arena, I would give them 9 out of 10. We had a small hiccup at the beginning of our onboarding as...
Read full review of Cybereason Endpoint Detection & Response »
Johnson Bresnick
Director of Learning and Development at ACA - Ateliers de conversation anglaise
Cybereason support has been great.
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Manager Projects at a tech services company
The technical support team is overall good and co-operative.
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Security Delivery Analyst at a consultancy
For technical support, I would rate it eight or nine out of ten. Nine is great actually since we have people...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Systems Engineer at a tech services company
I have not been in contact with technical support.
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Technical Consultant at Revel Tech Security Sdn Bhd
Since using the solution, post-installation I have not come to a point where I needed to contact their customer...
Read full review of Cybereason Endpoint Detection & Response »

Review 1 of 29

Jesse McClure
Intern SOC Analyst at a tech services company
I've never contacted technical support.
Read full review of SentinelOne Singularity Cloud Security »
Suresh KannanP
Cloud Security Practice Head at Tech Mahindra Limited
I rate SentinelOne support seven out of 10. The response isn't fast enough.
Read full review of SentinelOne Singularity Complete »
Hassim Naseef
Senior Devops Engineer at a financial services firm
The technical support is responsive and knowledgeable.
Read full review of SentinelOne Singularity Cloud Security »
SouravGhosh1
Junior Cloud Engineer at Federal Bank of India
We have dealt with support in the past. They were helpful.
Read full review of SentinelOne Singularity Cloud Security »
Nilesh Jadhav
Cloud Engineer at ACC Limited
The technical support is helpful and responds quickly to our requests.
Read full review of SentinelOne Singularity Cloud Security »
IT_Blue_Team_Person
Soc Analyst at a retailer
Most of the technical support team members I have spoken to at the level two and level three levels of support have...
Read full review of SentinelOne Singularity Complete »
Vidya Shree
CTO at Molecular Connections Private Limited
The customer service and support are good. Their responses are quick. We normally interact with them only over emails...
Read full review of SentinelOne Singularity Complete »
Graham Peck
Data Security Manager at Leeds United FC
I've only had to deal with them once. I think there was just a little bit of confusion between whether it was an MSP...
Read full review of SentinelOne Singularity Hologram »
Aaron Shovick
Cybersecurity Analyst at a manufacturing company
I have contacted their support for a vulnerability issue, and they were able to help out with that. They told me how...
Read full review of SentinelOne Singularity Complete »
Brian Glen
Incident Response Specialist at Klick Health
I have interacted with their support. They are always pretty easy to get a hold of. I never have to wait. They are...
Read full review of SentinelOne Singularity Complete »
Brian Fulmer
IT Manager at American Incorporated
I rate SentinelOne support nine out of 10. I wish our other vendors had tech support as good as SentinelOne. I can...
Read full review of SentinelOne Singularity Complete »
Craig McGill.
IT Security Analyst at a recreational facilities/services company
The technical support is difficult to contact.
Read full review of SentinelOne Singularity Complete »
PradeepBhat
Security Engineering Manager at a media company
I rate SentinelOne Singularity Cloud Security support 7 out of 10. Before SentinelOne acquired SentinelOne...
Read full review of SentinelOne Singularity Cloud Security »
Anonymous User
Cloud Security & Architecture Specialist at a insurance company
The technical support is good.
Read full review of SentinelOne Singularity Cloud Security »
Jason Liu
System Administrator at a renewables & environment company
When I ran into the Windows 32-bit issues, I contacted support. I've also contacted them here or there for a few...
Read full review of SentinelOne Singularity Complete »
Anonymous User
IT Engineer at a venture capital & private equity firm
Technical support was good.
Read full review of SentinelOne Singularity Identity »
Anonymous User
Senior Cybersecurity Engineer at a computer software company
We contact technical support weekly. They are helpful and respond quickly. Additionally, there is a built-in chatbot...
Read full review of SentinelOne Singularity Cloud Security »
Anonymous User
Cyber Security Administrator at a manufacturing company
Their support is great. Keith Fields and Mitch Milligan are always there. They have been super helpful. I knew Keith...
Read full review of SentinelOne Singularity Complete »
MOHITH PULIVENDULA
Sr security engineer at Halodoc
Their technical support is top-notch. I made friends there.
Read full review of SentinelOne Singularity Cloud Security »
reviewer09157131
Information Security Engineer II at a recreational facilities/services company
As I mentioned, I recently had a case because there were a lot of agents offline for a moment. Their support...
Read full review of SentinelOne Singularity Complete »
Anonymous User
Engineer II, Enterprise Client Support at a media company
Customer service and our TAM are both very good. They are responsive and have never been unable to answer a question...
Read full review of SentinelOne Singularity Complete »
Stephen Poot
Network and Security Engineer at a energy/utilities company
One of the nicest things about SentinelOne is their support. I never met a company which gives such fast, great...
Read full review of SentinelOne Singularity Complete »
Rupesh Singh
Technical Team Lead at Alepo
The management is outsourced, and I find they are doing a very good job. We are satisfied with how we are able to get...
Read full review of SentinelOne Singularity Complete »
Mohsinoddin Mohammed
Information Security Principal at a venture capital & private equity firm
The technical support is good, and I rate it a nine out of ten.
Read full review of SentinelOne Singularity Complete »
Anonymous User
Senior Security Analyst at a pharma/biotech company
With any support service, it depends on the person we get on the line. Some are better than others. But overall, I...
Read full review of SentinelOne Singularity Complete »
Anonymous User
IT Manager at a financial services firm
I don't contact technical support very often, but when I have, I haven't been disappointed. For example, the Scalar...
Read full review of SentinelOne Singularity Complete »
Anonymous User
Security Analyst at a consumer goods company
I have not used support yet, which is a good thing.
Read full review of SentinelOne Singularity Complete »
Mike Valenza
IT manager at a outsourcing company
We pay for Vigilance, which is a 24/7 instant response team. However, if we did not pay for Vigilance and I had a...
Read full review of SentinelOne Singularity Complete »
Yasiru Perera
Senioor Engineer of System and Security at Connex Information Technologies
Technical support is on point and very good.
Read full review of SentinelOne Singularity Complete »
Anonymous User
Cloud Security Engineer at eSec Forte® Technologies
I have contacted them. We also have a Customer Success Manager whom we can contact via email. Whenever required, we...
Read full review of SentinelOne Singularity Cloud Security »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.