Compare CrowdStrike vs Proficio

CrowdStrike

Based on 356 reviews.

Proficio

Sample Customers

CrowdStrike Falcon Complete MDR

Palm Beach State College, Mercedes-AMG, Pokemon, Telstra, Goldman Sachs, Zebra

Proficio Managed Detection and Response

Lewis and Clark College, BDP International

Proficio Managed Endpoint Detection and Response

Lewis and Clark college

Popular Solutions

CrowdStrike Falcon

53 reviews

CrowdStrike Falcon Complete MDR

16 reviews

CrowdStrike Falcon Cloud Security

12 reviews

Top Industries

Outsourcing Company

10%

Financial Services Firm

10%

Manufacturing Company

Computer Software Company

Construction Company

23%

Comms Service Provider

22%

Financial Services Firm

10%

Healthcare Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Manish Indupuri
senior DevOps engineer at a tech services company
I have been using CrowdStrike Falcon Cloud Security for more than a year, approximately one and a half to two years....
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Anonymous User
Security Analyst at a real estate/law firm
The security challenges and resource constraints that led our organization to choose CrowdStrike Falcon Complete MDR...
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Kapil Sanubala
IAM Senior Software Engineer at MGM Resorts International
I work on Identity Governance for this solution. We onboard the logs into the SIEM, into CrowdStrike Falcon, and we...
Read full review of CrowdStrike Falcon Next-Gen SIEM »
Anonymous User
Senior Manager at a consultancy
I tend to focus on SIEM implementations, so using CrowdStrike Falcon Insight XDR involves getting that agent out...
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Anonymous User
System Architect at a university
I use the capability of Charlotte AI that allows me to analyze logs most often. I give it a bunch of logs, and...
Read full review of Charlotte AI »

Review 1 of 5

No Data Available

Customer Service

ThomasZeulner
Chief Information Security Officer at TDK Electronics AG
The technical support is great.
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Abhishek A
Trainee Engineer at COMPASS IT Solutions & Services Pvt.Ltd.
We have a Technical Account Manager (TAM). We can directly call them and raise a ticket. Initially, it was a six or...
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Jawaria Abbas
Security Engineer at a computer software company
I would rate CrowdStrike's support team a three out of ten. Their support is unacceptable for us. We are doing some...
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Waleed Omar
Information Security Specialist at Arab Open University
The customer service is good and efficient in terms of responding. They could improve by initiating calls for...
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Jordan Swanson
Information Security Assurance Engineer at School District of Lee County
The support is great. They're quick to respond and you see the same names pretty consistently. They probably do it by...
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Alfredo Alvim
Telecommunications Engineer at Portugal Telecom
The support team is not able to resolve our issues in a timely manner. I rate the technical support a seven out of ten.
Read full review of CrowdStrike Falcon Cloud Security »
Niranjan N
Sr Analyst at ATOS
I rate CrowdStrike support 10 out of 10. They respond quickly and don't take much time to resolve all our issues.
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Jay Majumdar
IT Operations at AkshayaPatra
I have not contacted the technical support from CrowdStrike Falcon Complete.
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Zuhair Hasan
Manager, Information Technology Security at Nesma
The service is fast and responsive, with tickets usually handled in less than 24 hours.
Read full review of CrowdStrike Falcon Sandbox »
Younghoon-Youn
Director of Security Solution Business at a wholesaler/distributor
The support team responses are often a little bit slow. I would rate them a three out of five.
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Anonymous User
Security Analyst at a manufacturing company
The customer support for CrowdStrike Falcon on the commercial side is great, but the government side is not as strong.
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Anonymous User
AVP of Tech at a insurance company
I've never dealt with technical support.
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Sanjay Dahiya
Global IT Infrastructure Manager at TMF Group
We struggle to get specialized resources from CrowdStrike in a few cases.
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Erik Sobel
Director of Security at a insurance company
The technical support is excellent. Though, as the company has grown, the technical support has felt less personal.
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Anonymous User
Director - IT Security Operations at a manufacturing company
CrowdStrike's technical support is excellent: * Quick to respond * Quick to help * Very responsive * They have always...
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Anonymous User
Senior Cyber Security Analyst
The technical support is pretty good. They're trained in their product and they have a system in place where if the...
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Anonymous User
Cyber security engineer at a insurance company
The customer support for CrowdStrike Falcon Cloud Security is excellent.
Read full review of CrowdStrike Falcon Cloud Security »
Anonymous User
Director, Information Security Services at a university
Customer support has been good. We do have a third-party MSP that is assisting us with some of those issues, so...
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Anonymous User
Chief Information Security Officer at a energy/utilities company
I would evaluate CrowdStrike's technical and customer support as excellent. We have never had a problem. At the...
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Anonymous User
IT Director at a insurance company
Customer support is very good.
Read full review of CrowdStrike Falcon Exposure Management »
Anonymous User
Head Of Infrastructure at a insurance company
Their customer support is good. I've always gotten the answers that I needed timely and with the content I needed.
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Mahesh Haba
DGM IT at Union Bank of Colombo
We have only required our local support, they have been sufficient for our needs.
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Kapil Sanubala
IAM Senior Software Engineer at MGM Resorts International
Support from CrowdStrike is not relevant for me.
Read full review of CrowdStrike Falcon Next-Gen SIEM »
Anonymous User
FSE at a computer software company
The technical support is good; it's not bad and not the best.
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
Security Analyst at a computer software company
The technical support is good, they are available for our needs.
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Anonymous User
Dy General Manager at a real estate/law firm
Due to the fact that we are still running a POC, we have direct access to the principal on the contract. They have...
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Anonymous User
Senior Security Analyst at a healthcare company
I evaluate customer service and technical support as great. What makes customer service and technical support great...
Read full review of Charlotte AI »
Anonymous User
Sr Telecom Analyst at a construction company
The technical support has been good the entire time. We had the one issue with the APIs but we already dealt with...
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
Vice President, Information & Security at a tech vendor
I evaluate customer service and technical support as extreme and top of the line.
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Mitch Milbrandt
Manager at Azuria Water Solutions
I would evaluate customer service and technical support as still top-notch.
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Review 1 of 30

No Data Available

Technical Support

No Data Available

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