Compare CrowdStrike vs Open Systems

CrowdStrike

Based on 258 reviews.

Open Systems

Sample Customers

CrowdStrike Falcon Complete MDR

Palm Beach State College, Mercedes-AMG, Pokemon, Telstra, Goldman Sachs, Zebra

Open Systems Managed Detection and Response

Kemet, Vitra, UBS, Sulzer, Altana

Open Systems Endpoint Detection and Response

Marquardt, Sika, Partners Group, UBS, Sulzer, Altana

Popular Solutions

CrowdStrike Falcon

46 reviews

CrowdStrike Falcon Complete MDR

17 reviews

CrowdStrike Falcon Cloud Security

25 reviews

Top Industries

Computer Software Company

14%

Financial Services Firm

10%

Manufacturing Company

Government

No Data Available

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

ManelAlvarez
Technical engineer at Devoteam Management Consulting
I have been using CrowdStrike Observability for the past two months with a focus on the cloud environment,...
Read full review of CrowdStrike Observability »
Waleed Omar
Information Security Specialist at Arab Open University
We are protecting our endpoints, workstations, servers, and cloud workloads. This includes effective use of antivirus...
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Sandeep Nagar
Co-Founder and Director at Securevel Solutions Pvt ltd
We mostly deal with CrowdStrike Falcon Exposure Management which provides EDR functionalities, offering customers...
Read full review of CrowdStrike Falcon Exposure Management »
Saif Ullah Khan
Security Engineer at ebryx
I am working for an MSSP. We use CrowdStrike on a daily basis for different clients across the globe for security...
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Otis Brinson
Principal at GoTo Foods
I use the solution in my company on the endpoint, and then we're using it on our point of sales in all of our...
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Review 1 of 5

No Data Available

Customer Service

Niranjan N
Sr Analyst at ATOS
I rate CrowdStrike support 10 out of 10. They respond quickly and don't take much time to resolve all our issues.
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RageshSingh
Cyber Security Engineer at a computer software company
Technical support has been very good. They are very helpful. It's a strong point for the product.
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ABDUL-SHEIKH
Head of technology at Commtel
I rate CrowdStrike support eight out of 10. Overall, the customer service is excellent, and the backend teams are...
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Jasmin Surani
Senior Cybersecurity Engineer (Security Operations & Engineering) at a manufacturing company
I have been in touch with CrowdStrike's tech support for the past three years. Their support is excellent, quickly...
Read full review of CrowdStrike Falcon Cloud Security »
Ric Cabrera
IT Consultant - Applications & Technology at Select Home Health Services
Support is pretty transparent for me. We've had probably five or six incidents, and they were minor, however, then...
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Darrin Barnes
Chief Information Officer at a tech services company
I love the team. They have a fine balance of technical and service. It is a very good thing. I would rate them a nine...
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KismatKunwar
Security Analyst at Raechal Enterprises Pvt Ltd
CrowdStrike's technical support is very good, and I would give them a ten out of ten.
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Robert S. Balter
Owner at RSBPC
I rate CrowdStrike support 10 out of 10. It's an email-based procedure. You create a case, and they notify you when...
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Madhawa Liyanage
Cyber Security Consultant - Defensive Security at DeltaSpike Pvt Ltd
We used the support at the initial stages of deployment and the support was good. I became familiar with the tool...
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Anonymous User
Deputy Manager Of Information Technology at a consultancy
They have been very responsive. There are no concerns about their service.
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Ayieko Margaret
Pre-Sales Engineer at EliteVAD
We just went through training and were able to do most things ourselves. We haven't needed technical support.
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MaheshVarma
Assistant Vice President at a financial services firm
Technical support was fantastic, however, frankly speaking, we barely had a chance to get in touch with the technical...
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BambangTrisilo
IT consultant at Asuransi Ramayana
Technical support from CrowdStrike Falcon is good because usually in Indonesia we have a partner, and if the partner...
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David Leonard
Head Deputy Head of IT, Information Technology's Projects & Developments Center at a energy/utilities company
I rate CrowdStrike support nine out of 10. It's fantastic.
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Anonymous User
Senior Associate - IT at a financial services firm
Technical support for this solution is good.
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Tugomil Cerovecki
CTO at SuperSport
Because we are still in the process of initial integration, it is our partner who is in contact with technical...
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Senthil Kumar Manian
Director at Zuci Systems
I frequently contact CrowdStrike's support and generally find it to be mostly good. There are options for either...
Read full review of CrowdStrike Observability »
Anonymous User
Chief Information Security Officer at a construction company
They were very fast in responding. If you have a technical question, it only takes a couple of hours before they...
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
Information Security, Sr. Analyst at a wholesaler/distributor
I would rate the technical support that we received during the deployment, as well as post-deployment, very well....
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Anil Kishore
Lead Engg. Information Assurance at ACPL Systems Pvt Ltd
We have used the technical support for investigations, but not for installation or anything else. I rate the support...
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Anonymous User
AVP of Tech at a insurance company
I've never dealt with technical support.
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Erik Sobel
Director of Security at a insurance company
The technical support is excellent. Though, as the company has grown, the technical support has felt less personal.
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Anonymous User
Director of Information Assurance at a computer software company
I have not used the support.
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Tom Smolinsky
Executive Technology Advisor at Vitso
We haven't used technical support.
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Adeeb Khan
Senior Data Hosting and Security Special at Two aquate
We get support from their local vendors. We have a lot of local support. If they cannot handle the case, they...
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Parikshit Goutam
IT Manager at a consultancy
We can call the tech support, if needed. Then, they have a dedicated rep for us.
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Smaan Boonsamorn
Senior Solution Manager at a tech services company
The technical support is good. However, the technical support is outsourced to India which causes some language...
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Mark Krishnan
Associate Director - Infrastructure Engineering at AFT
Technical support is great. We've never had to contact them at all. Instead, they've always been proactive and...
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Anonymous User
Technical Manager at a tech vendor
Customer service is rated nine out of ten. So far, so good.
Read full review of Falcon LogScale »
Anonymous User
Director - IT Security Operations at a manufacturing company
CrowdStrike's technical support is excellent: * Quick to respond * Quick to help * Very responsive * They have always...
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Review 1 of 30

No Data Available

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.