Compare CrowdStrike vs NCC Group

CrowdStrike

Based on 247 reviews.

NCC Group

Sample Customers

CrowdStrike Falcon Complete MDR

Palm Beach State College, Mercedes-AMG, Pokemon, Telstra, Goldman Sachs, Zebra

Popular Solutions

CrowdStrike Falcon

40 reviews

CrowdStrike Falcon Complete MDR

19 reviews

CrowdStrike Falcon Cloud Security

25 reviews

Top Industries

Computer Software Company

15%

Financial Services Firm

10%

Manufacturing Company

Government

Computer Software Company

19%

Comms Service Provider

14%

Educational Organization

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

ManelAlvarez
Technical engineer at Devoteam Management Consulting
I have been using CrowdStrike Observability for the past two months with a focus on the cloud environment,...
Read full review of CrowdStrike Observability »
Saif Ullah Khan
Security Engineer at ebryx
I am working for an MSSP. We use CrowdStrike on a daily basis for different clients across the globe for security...
Read full review of CrowdStrike Falcon Cloud Security »
Otis Brinson
Principal at GoTo Foods
I use the solution in my company on the endpoint, and then we're using it on our point of sales in all of our...
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Abhimanyu Raj
Senior Consultant at Ernst & Young
The main reasons I use this product are for security and alerting. It is essential for alerting and any kind of...
Read full review of CrowdStrike Falcon Sandbox »
Jeremy S.
Director of IT at a tech services company
We use this product for endpoint security and threat remediation.
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Review 1 of 5

No Data Available

Customer Service

Innam Ul Haq
Cyber Security Engineer at Amazure Technologies Private Limited
The technical support is good. We access through our OEM partner whenever support is required.
Read full review of CrowdStrike Falcon Cloud Security »
Jawaria Abbas
Security Engineer at a computer software company
I would rate CrowdStrike's support team a three out of ten. Their support is unacceptable for us. We are doing some...
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KismatKunwar
Security Analyst at Raechal Enterprises Pvt Ltd
CrowdStrike's technical support is very good, and I would give them a ten out of ten.
Read full review of CrowdStrike Falcon Complete MDR »
Mahmoud_Yassin
CTSO at Cyb3r
CrowdStrike customer service is very good, especially if you have tiered support like the world tier. They provide...
Read full review of CrowdStrike Falcon Sandbox »
Krishna .R
Cyber Security Regional Head at a computer software company
If customers want technical support, they need to subscribe to a special service that they need to pay for. When it...
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Pedro Barros
Security Analyst at a energy/utilities company
Regarding technical support, the response time typically takes a few hours. The speed of response may be influenced...
Read full review of CrowdStrike Falcon Cloud Security »
Niranjan N
Sr Analyst at ATOS
I rate CrowdStrike support 10 out of 10. They respond quickly and don't take much time to resolve all our issues.
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Shubham Sinha.
Senior Principal Information Security Analyst at Veritas Technologies LLC
I would rate them a seven out of ten. They take a lot of time to come back to us.
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Chintan-Vyas
Associate Director at a financial services firm
Technical support is average. We are not seeing any extraordinary service and not many issues also. It's average, it...
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NiteshSharma
Pre-Sales Architect at network techlab
The technical support is good; we raise a case using the portal and get a call back within a day. Help is available...
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Anonymous User
Senior security consultant at a computer software company
The first level of support is with us. If I'm not able to solve an issue, then I'll raise a case to Falcon with the...
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
Senior Financial Analyst - Data Analytics at a energy/utilities company
I would say technical support is fairly good. They understand the technology quite well so they are able to support...
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Jim McCartney
Information Security Analyst at a insurance company
The technical support has been pretty good. They are usually very responsive. We haven't had to escalate anything....
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KajeevanRajanayagam
Cyber Security Manager at a healthcare company
My team has interacted with tech support and I believe the issues were resolved in a timely manner.
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Ayieko Margaret
Pre-Sales Engineer at EliteVAD
We just went through training and were able to do most things ourselves. We haven't needed technical support.
Read full review of CrowdStrike Falcon »
Jeremy S.
Director of IT at a tech services company
The technical support is excellent. I've only used it a couple of times and they were extremely responsive and very...
Read full review of CrowdStrike Falcon »
Michael Getz
Enterprise Cybersecurity Architect at Swagelok Company
I would give the technical support 10 out of 10 for the past year. They have improved a lot of things in response to...
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CanbolatAydin
Product Manager at E-DATA TEKNOLOJİ
I have contacted customer support four times and they have a very quick response time which is really satisfying. I...
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Anonymous User
Analista de segurança de TI at a tech services company
The technical support is very good, it is perfect.
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Anonymous User
AVP of Tech at a insurance company
I've never dealt with technical support.
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Anonymous User
Chief Security Officer at a financial services firm
We've raised support tickets such as the request for rapid deployment capabilities. However, we only received...
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Anonymous User
Director of Information Assurance at a computer software company
I have not used the support.
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
Solutions Architect at a university
I'm happy with CrowdStrike technical support. I rate CrowdStrike support 10 out of 10.
Read full review of CrowdStrike Falcon »
Anonymous User
Head Of Information Security (CISO) at a financial services firm
I had to contact support for some minor issues and they were able to help us out pretty well.
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
Solutions Architect - Infrastructure and Security at a healthcare company
The customer support is very good, earning a rating of nine out of ten.
Read full review of CrowdStrike Falcon Cloud Security »
Tugomil Cerovecki
CTO at SuperSport
Because we are still in the process of initial integration, it is our partner who is in contact with technical...
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
Director Of Infrastructure Solutions at a computer software company
Support is very good. They were very helpful during setup. They got back to us pretty quickly. We haven't had any...
Read full review of CrowdStrike Falcon Complete MDR »
Parikshit Goutam
IT Manager at a consultancy
We can call the tech support, if needed. Then, they have a dedicated rep for us.
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Anonymous User
Specialist, Lead Desktop Support at a energy/utilities company
I rate the technical support from CrowdStrike Falcon a five out of five.
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Anonymous User
Sr. IT Support Executive at a hospitality company
If they're having an issue, we tend to stick to the team and occasionally reach out to the support team of Falcon...
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Review 1 of 30

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Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.