Compare CrowdStrike vs NCC Group

CrowdStrike

Based on 268 reviews.

NCC Group

Sample Customers

CrowdStrike Falcon Complete MDR

Palm Beach State College, Mercedes-AMG, Pokemon, Telstra, Goldman Sachs, Zebra

Popular Solutions

CrowdStrike Falcon

49 reviews

CrowdStrike Falcon Complete MDR

17 reviews

CrowdStrike Falcon Cloud Security

27 reviews

Top Industries

Computer Software Company

14%

Financial Services Firm

10%

Manufacturing Company

Government

Comms Service Provider

17%

Educational Organization

12%

Computer Software Company

12%

Performing Arts

10%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Chethan R
Windows Security Patching Operation III (Cyber Operations) at CBTS
We mostly use CrowdStrike Falcon Cloud Security for different clients across the globe, and we have installed all the...
Read full review of CrowdStrike Falcon Cloud Security »
HectorRios
IT COMMUNICATIONS AND NETWORKS at Américas BPS
We are currently finishing the configuration of the solution, making the playbooks and configurations with the use...
Read full review of CrowdStrike Observability »
Waleed Omar
Information Security Specialist at Arab Open University
We are protecting our endpoints, workstations, servers, and cloud workloads. This includes effective use of antivirus...
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Waleed Omar
Information Security Specialist at Arab Open University
We are using CrowdStrike multiple modules within CrowdStrike. We are using CrowdStrike as an EDR, as an asset...
Read full review of CrowdStrike Falcon Exposure Management »
Muhammad Fahad
Assistant Director to ACIR at Board Of Revenue
There are several use cases for CrowdStrike Falcon Complete MDR. The main ones include 24/7 threat monitoring,...
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Review 1 of 5

No Data Available

Customer Service

Kunal Bhujbal
Associate Director at a consultancy
The technical support is excellent.
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Gogineni Venkatachowdary
Cloud Operations Center Analyst at a pharma/biotech company
Technical support is great.
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Sesan SULE
SOC Analyst at a tech services company
I rate CrowdStrike support 8 out of 10. We've had a good experience with them. They're helpful and always respond...
Read full review of CrowdStrike Falcon Cloud Security »
ManojKumar42
Information Security Engineer at a university
I've found the technical support staff to be less knowledgeable than I'd expect. Ideally, they should have expertise...
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Abhishek A
Trainee Engineer at COMPASS IT Solutions & Services Pvt.Ltd.
I'm not aware of any Falcon Complete technical support. But I am aware of the technical support for the other module....
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Dan Brunnquell
Director Of Information Technology at a financial services firm
I don't have to talk to their technical support often. When I need help, I contact them by email. Sometimes it takes...
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Sri Ram Gude
Cyber Security Analyst at a tech vendor
The technical support live chat can experience long wait times. Submitting a ticket may result in a quicker response.
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JavierFernandez
Head of IT at Alantra
CrowdStrike Falcon technical support has been fine in my experience.
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AbhishekBirkett
Senior Manager - Enterprise Accounts at Hitachi Systems, Ltd.
The customer support for this solution is good. We have not had any bad feedback from customers. They are very quick...
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Suzan Demir
Sales Operations Specialist at ADEO IT Consulting Services
CrowdStrike's technical support is good, I haven't heard any complaints about it.
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Akash Jogbond
Team Lead at Foresight Software Solutions
The customer service and support team are very good but it can be challenging to get hold of them.
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Anil Kishore
Lead Engg. Information Assurance at ACPL Systems Pvt Ltd
We have used the technical support for investigations, but not for installation or anything else. I rate the support...
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Sanjay Dahiya
Global IT Infrastructure Manager at TMF Group
We get a lot of proactive support from Crowdstrike. Before anything enters our environment, we get a lot of...
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Anonymous User
IT Operations Lead at a energy/utilities company
The support for CrowdStrike Falcon Complete is not good. They take a very long time to respond, it takes 24 to 28...
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Anonymous User
Analista de segurança de TI at a tech services company
The technical support is very good, it is perfect.
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Anonymous User
FSE at a computer software company
The technical support is good; it's not bad and not the best.
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Anonymous User
Partner at Fortium Partners: Interim, virtual & fractional CISO and CPO at a tech services company
I have interacted with them, and they are excellent.
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Jeffrey-Anderson
Security Analyst II at a healthcare company
Now that we are a full-on customer, CrowdStrike technical support has always been spot on. It is one of the best that...
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Anil Kishore
Lead Engg. Information Assurance at ACPL Systems Pvt Ltd
CrowdStrike support is good, but in some cases, it takes time to resolve on-premises solutions. I would rate the...
Read full review of Falcon LogScale »
Anonymous User
Information Security Officer at a financial services firm
We used technical support for the implementation of the solution and it was a good experience. They know the products...
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Anonymous User
Director of Information Assurance at a computer software company
I have not used the support.
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FlorianKastler
Engineer Avan Vente at Archimed Bibliothèques
The support from CrowdStrike Falcon Complete is very fast. The support could improve if it was in the French...
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Anonymous User
Information Security Analyst at a retailer
The technical support is good.
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WillyVerplancke
Senior Account Manager at a tech services company
Their support is top-notch. They're very dedicated. Their experts are online when you need them.
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Saifuddin Ebrahim
Senior System Engineer at a computer software company
Technical support could move a bit faster. We find that it takes time - at least a day - to reach support and then...
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Anonymous User
Director Of Infrastructure Solutions at a computer software company
Support is very good. They were very helpful during setup. They got back to us pretty quickly. We haven't had any...
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Anonymous User
Security Analyst at a insurance company
While I've found screen sharing helpful with other support teams, CrowdStrike's technical support has never...
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Jim McCartney
Information Security Analyst at a insurance company
The technical support has been pretty good. They are usually very responsive. We haven't had to escalate anything....
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Kunal Gupta
Security Engineer at a tech services company
The support portal of CrowdStrike is active and helpful if needed.
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Anonymous User
Infrastructure and support manager at a healthcare company
I have been in contact with technical support and they seemed competent, as well as quick to respond. I would rate...
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Review 1 of 30

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Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.