Compare CrowdStrike vs NCC Group

CrowdStrike

Based on 438 reviews.

NCC Group

Sample Customers

CrowdStrike Falcon Complete MDR

Palm Beach State College, Mercedes-AMG, Pokemon, Telstra, Goldman Sachs, Zebra

Popular Solutions

CrowdStrike Falcon

83 reviews

CrowdStrike Falcon Complete MDR

23 reviews

CrowdStrike Falcon Cloud Security

24 reviews

Top Industries

Outsourcing Company

10%

Financial Services Firm

Manufacturing Company

Comms Service Provider

Outsourcing Company

15%

Comms Service Provider

15%

Performing Arts

12%

Construction Company

10%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Manish Indupuri
senior DevOps engineer at a tech services company
I have been using CrowdStrike Falcon Cloud Security for more than a year, approximately one and a half to two years....
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Mohan Janarthanan
Associate Vice President at Novac Technology Solutions
I use Charlotte AI primarily for incident response, focusing on service tickets and incident tickets.
Read full review of Charlotte AI »
Anonymous User
Security Analyst at a real estate/law firm
The security challenges and resource constraints that led our organization to choose CrowdStrike Falcon Complete MDR...
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Kapil Sanubala
IAM Senior Software Engineer at MGM Resorts International
I work on Identity Governance for this solution. We onboard the logs into the SIEM, into CrowdStrike Falcon, and we...
Read full review of CrowdStrike Falcon Next-Gen SIEM »
Anonymous User
Senior Manager at a consultancy
I tend to focus on SIEM implementations, so using CrowdStrike Falcon Insight XDR involves getting that agent out...
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Review 1 of 5

No Data Available

Customer Service

Ric Cabrera
IT Consultant - Applications & Technology at Select Home Health Services
Support is pretty transparent for me. We've had probably five or six incidents, and they were minor, however, then...
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Jasmin Surani
Senior Cybersecurity Engineer (Security Operations & Engineering) at a manufacturing company
I have been in touch with CrowdStrike's tech support for the past three years. Their support is excellent, quickly...
Read full review of CrowdStrike Falcon Cloud Security »
Edith Ibacache
NTT at Sonda S.A.
Technical support is good.
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ManojKumar42
Information Security Engineer at a university
I've found the technical support staff to be less knowledgeable than I'd expect. Ideally, they should have expertise...
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Oluwajuwon Olorunlona
Cyber Security Engineer at eprocessconsulting
CrowdStrike support is not good. There are times when I am close to an expert in using the platform. I know what I am...
Read full review of Falcon LogScale [EOL] »
Manish Indupuri
senior DevOps engineer at a tech services company
The customer support is pretty good, but it can be improved a little bit. I would rate the customer support on a...
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Gogineni Venkatachowdary
Cloud Operations Center Analyst at a pharma/biotech company
Technical support is great.
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Justin Pitts
IT Director at a construction company
CrowdStrike Falcon Insight XDR support is amazing, and I really am thankful for it. CrowdStrike Falcon Insight XDR...
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Anonymous User
Endpoint Security Specialist at a tech services company
The customer support for CrowdStrike Falcon is really good. When I open a ticket, I get an answer only after a few...
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Anonymous User
Sales Representative at a tech vendor
I have only heard the best about CrowdStrike's support. My customer never complains, so I am happy if the customer...
Read full review of Falcon LogScale [EOL] »
Anonymous User
Co-Founder and Geschäftsführer at a financial services firm
I am very satisfied with the customer support of CrowdStrike Falcon Cloud Security so far. Follow-up questions were...
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Anonymous User
Head Of Secups at a wholesaler/distributor
I rate the customer support of CrowdStrike Falcon Next-Gen SIEM positively. On a scale from 1 to 10, I would rate...
Read full review of CrowdStrike Falcon Next-Gen SIEM »
Anonymous User
Senior Secops Engineer at a program development consultancy
I would evaluate customer service and technical support as generally good, but we must mention 2024 because that was...
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Anonymous User
Technical Manager at a tech vendor
Customer service is rated nine out of ten. So far, so good.
Read full review of Falcon LogScale [EOL] »
Anonymous User
Product Manager, CyberSecurity at a tech services company
The technical support so far has been good. It would be better if they had people in the country, in South Africa....
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Anonymous User
CISO at a renewables & environment company
The customer support is very good with fast reaction times and good solutions; specialists are great at CrowdStrike....
Read full review of CrowdStrike Falcon Cloud Security »
Anonymous User
FSE at a computer software company
The technical support is good; it's not bad and not the best.
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
IT Security Engineer at a financial services firm
CrowdStrike Falcon can be improved with the support because when I open a case with support, I might have to be...
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Mark Krishnan
Associate Director - Infrastructure Engineering at AFT
Technical support is great. We've never had to contact them at all. Instead, they've always been proactive and...
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Anonymous User
Senior Account Manager at a tech services company
Their support is top-notch. They're very dedicated. Their experts are online when you need them.
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Anonymous User
Platform Security Specialist at a financial services firm
The customer support is not really great. It is pretty complicated, especially when I ask very difficult questions or...
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Anonymous User
Information Security Analyst at a wholesaler/distributor
I find the customer service of CrowdStrike Falcon to be very friendly and very fast. I would rate the customer...
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Anonymous User
Direktor IT at a legal firm
I experience the customer support of CrowdStrike Falcon Complete MDR as very direct and timely. On a scale from 1 to...
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Anonymous User
Information Security Analyst at a wholesaler/distributor
I am completely satisfied with the customer support of CrowdStrike Falcon Cloud Security, rating it a ten out of ten.
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Anonymous User
Team Lead for Global Security at a non-tech company
Support has been very good.
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Anonymous User
Chief Technology Officer at a manufacturing company
The technical support is good. We have not had any issues with them.
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Anonymous User
Information Security Analyst at a wholesaler/distributor
I am satisfied with CrowdStrike Falcon's customer support and rate it a 10 on a scale from 1 to 10.
Read full review of CrowdStrike Falcon »
Anonymous User
intermission security office at a computer software company
The customer service is quite satisfactory, with a reliable response time adhering to the service level agreement. I...
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Edward-Walton
Security Principal at Trifecta Cloud Security Solutions
There are two numbers to reach out to the technical support team. Considering the time taken to reach out to them...
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Anonymous User
Group Senior Manager, Technology Infomation Security at a consultancy
When we had an issue, for example, on an agent installation because of one legacy device or when we were installing...
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Review 1 of 30

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Technical Support

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