Compare CrowdStrike vs NCC Group

CrowdStrike

Based on 264 reviews.

NCC Group

Sample Customers

CrowdStrike Falcon Complete MDR

Palm Beach State College, Mercedes-AMG, Pokemon, Telstra, Goldman Sachs, Zebra

Popular Solutions

CrowdStrike Falcon

49 reviews

CrowdStrike Falcon Complete MDR

17 reviews

CrowdStrike Falcon Cloud Security

25 reviews

Top Industries

Computer Software Company

14%

Financial Services Firm

10%

Manufacturing Company

Government

Comms Service Provider

17%

Educational Organization

12%

Computer Software Company

12%

Performing Arts

10%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

ManelAlvarez
Technical engineer at Devoteam Management Consulting
I have been using CrowdStrike Observability for the past two months with a focus on the cloud environment,...
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Waleed Omar
Information Security Specialist at Arab Open University
We are protecting our endpoints, workstations, servers, and cloud workloads. This includes effective use of antivirus...
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Muhammad Fahad
Assistant Director to ACIR at Board Of Revenue
There are several use cases for CrowdStrike Falcon Complete MDR. The main ones include 24/7 threat monitoring,...
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Sandeep Nagar
Co-Founder and Director at Securevel Solutions Pvt ltd
We mostly deal with CrowdStrike Falcon Exposure Management which provides EDR functionalities, offering customers...
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Saif Ullah Khan
Security Engineer at ebryx
I am working for an MSSP. We use CrowdStrike on a daily basis for different clients across the globe for security...
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Review 1 of 5

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Customer Service

Raj Choudahry
Chief Financial Officer at Nibbi Bros., Inc.
CrowdStrike's service is excellent.
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Naveen Nelavigi
Senior Security Analyst at Ernst & Young
I rate CrowdStrike support eight out of ten. They respond quickly on weekdays, but the weekend response times are...
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Ganesh-Jadhav
Senior Cyber Security Analyst at Securonix
I have not interacted with their support team. It is not a part of my job.
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Krishna .R
Cyber Security Regional Head at a computer software company
If customers want technical support, they need to subscribe to a special service that they need to pay for. When it...
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Waleed Omar
Information Security Specialist at Arab Open University
CrowdStrike Falcon's technical support is good.
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Akash Jogbond
Team Lead at Foresight Software Solutions
The customer service and support team are very good but it can be challenging to get hold of them.
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Kunal Bhujbal
Associate Director at a consultancy
The technical support is excellent.
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Dan Brunnquell
Director Of Information Technology at a financial services firm
I don't have to talk to their technical support often. When I need help, I contact them by email. Sometimes it takes...
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Aaron Bock
Managing Partner at Opkalla
I would say it's pretty good for the most part. I would give it an eight out of ten.
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Murali Krishnan L
Technical Manager (SOC Operations) at Novac Technology Solutions
The support from Crowdstrike Falcon XDR is of a middle level. It is not good and it is not bad. I rate the support...
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Niranjan N
Sr Analyst at ATOS
I rate CrowdStrike support 10 out of 10. They respond quickly and don't take much time to resolve all our issues.
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ManelAlvarez
Technical engineer at Devoteam Management Consulting
The customer service is not satisfactory for me. The support is only available in English, and my users in LATAM...
Read full review of CrowdStrike Observability »
Sumanth Kandanuru
Security Analyst at NTT Ltd
The CrowdStrike team is very efficient; I would rate them ten out of ten. They respond quickly when it comes to...
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Anonymous User
AVP of Tech at a insurance company
I've never dealt with technical support.
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Anonymous User
System Engineer at a tech consulting company
Technical support response times are contingent upon the severity level of the issue. However, we ensure prompt...
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WillyVerplancke
Senior Account Manager at a tech services company
Their support is top-notch. They're very dedicated. Their experts are online when you need them.
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Anonymous User
Head Of Information Security (CISO) at a financial services firm
I had to contact support for some minor issues and they were able to help us out pretty well.
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Anonymous User
Chief Information Security Officer at a construction company
They were very fast in responding. If you have a technical question, it only takes a couple of hours before they...
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Stephen Hand
Director, IT & Systems Security at Tilson
Technical support is an area for improvement. If you have an actual issue, such as an identified threat, then they...
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Anonymous User
Information Security, Sr. Analyst at a wholesaler/distributor
I would rate the technical support that we received during the deployment, as well as post-deployment, very well....
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Anonymous User
Chief Security Officer at a financial services firm
We've raised support tickets such as the request for rapid deployment capabilities. However, we only received...
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Anonymous User
IT Consultant at a comms service provider
The technical support is not very good. I would rate it as an eight out of ten. One improvement could be reducing the...
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CanbolatAydin
Product Manager at a tech services company
I only contacted technical support to ask a few questions, and they helped me out.
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Anonymous User
Senior Cyber Security Analyst
The technical support is pretty good. They're trained in their product and they have a system in place where if the...
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Erik Hart
Chief Information Security Officer at a real estate/law firm
My experience with the technical support has been great. Part of it is also the level of access that I have at...
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Anonymous User
Consultant at a computer software company
My experience has been good so far.
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Anonymous User
Engineering& Technology, Security at a financial services firm
I would rate customer support as an eight out of ten.
Read full review of CrowdStrike Observability »
Anonymous User
Gerente General de IngenierÃa y Servicios at a tech services company
We have needed to create a service request with support. It took them to solve one incident three days. They could be...
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Natthapong Prayadsub
IT Infrastructure Manager at a computer software company
I haven't contacted technical support. Therefore, I can't make an assessment of their services.
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Anonymous User
Director of Information Assurance at a computer software company
I have not used the support.
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Review 1 of 30

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Technical Support

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